Ncercc Leadership

download Ncercc Leadership

of 102

Transcript of Ncercc Leadership

  • 7/31/2019 Ncercc Leadership

    1/102

  • 7/31/2019 Ncercc Leadership

    2/102

    Leadership, Final Version / A.Ward July 09

    2

    CONTENTS

    IntroductionLeadership and managementInside and outsideThe nature of residential care

    The emotional taskThe context of careOutline

    1. Becoming a LeaderLeadership as a processThe Transition into LeadershipThe leader as figurehead?

    A leadership team

    2. Definitions and Theories of LeadershipWhy are leaders necessary?What do leaders do?

    OrganisingPrioritisingInfluencing and motivatingChange and vision

    Leadership StyleCharismaTransactional & Transformational Leadership

    Leadership and followership

    3 Below the surface: Unconscious DynamicsProjection and transferenceProjective identificationWorking with the unconscious

    Re-enactmentUnconscious motivationsContainment and holding

    4. Leadership: Boundaries and RolesThe myth of the hero-leaderAuthorityBoundariesThe placeof leadershipBridging roleWorking with blurred boundariesRisks in boundary management

    5. Working in the everyday: The Leader and the TeamThe nature of the teams workManaging the emotional economy of the unitDynamics between leaders and teamsWorking at ground level: opportunity led leadership.

    6. Leadership in the context of values: power, prejudice and dependency.The Values of Leadership

  • 7/31/2019 Ncercc Leadership

    3/102

    Leadership, Final Version / A.Ward July 09

    3

    PowerPrejudice

    GenderSexuality in teams

    Dependency to Autunomy

    7. The Leader as a personThe risk of isolationCountering the risk of isolationThe leadership teamConfidenceManaging the burden of leadershipPositivity and life beyond the workplaceThe need to be needed

    8 Concluding comments: what makes leadership work?

    BIBLIOGRAPHY

  • 7/31/2019 Ncercc Leadership

    4/102

    Leadership, Final Version / A.Ward July 09

    4

    !"

    #$$%

    $

    &'())*+,'-..*+"

    ##

    #'(+

    %$

    $$"

    #

    #"

    /#01

    !!

    "

    2

    !01

    $"3

    $$$"4#

    !

  • 7/31/2019 Ncercc Leadership

    5/102

    Leadership, Final Version / A.Ward July 09

    5

    01"#0

    1$

    $$

    "#

    $2

    2

    $1

    "

    #

    5#$$"

    $

    $

    $5!

    "6$

    $

    $"

    !!$

    "&$$

    "

    #

    ",$#

    01$

    $"

  • 7/31/2019 Ncercc Leadership

    6/102

    Leadership, Final Version / A.Ward July 09

    6

    $$

    5

    "#

    "

    701

    2%$$

    "

    2

    $

    "01

    '+

    "

    01

    $

    $!

    8

    2"

  • 7/31/2019 Ncercc Leadership

    7/102

    Leadership, Final Version / A.Ward July 09

    7

    $!

    0$1$01$"#

    0$1

    '+"

    #

    $$$

    $

    "$

    0112

    $$

    $"9

    $$

    $"

    $

    "

    &

    #

    "

    1

    $

  • 7/31/2019 Ncercc Leadership

    8/102

    Leadership, Final Version / A.Ward July 09

    8

    $"7

    "1

    $

    01"#

    $

    $"$

    0212

    $$

    $

    "

    #

    "

    #

    01

    "$01

    1

    $$

    5!

    "$

    $

    $$

    "

  • 7/31/2019 Ncercc Leadership

    9/102

    Leadership, Final Version / A.Ward July 09

    9

    $"/

    $

    $"

    :

    5

    "/$

    $

    $1"

    6$$

    $"#

    5%

    $$

    1

    $;

    $$

    "

    #

    $$

    "

  • 7/31/2019 Ncercc Leadership

    10/102

    Leadership, Final Version / A.Ward July 09

    10

    4#$#$

    $

    "

    25

    $$

    "4$

    5"

    $"

  • 7/31/2019 Ncercc Leadership

    11/102

    Leadership, Final Version / A.Ward July 09

    11

    $%

    !$$$$"

    5010?1"

    "

    $$

    $01

    "

    #

    $$$"

    $

    0@@2A1

    8

    "

    0/@1

    $$5"

  • 7/31/2019 Ncercc Leadership

    12/102

    Leadership, Final Version / A.Ward July 09

    12

    #07?1

    $

    5

    ?$$#

    "

    ,/"B#"7,"&4"'-..*

    !"#$"/:

    ="

    &:"'())*+,3"/"

    /'()*-+B6:/

    7,"

  • 7/31/2019 Ncercc Leadership

    13/102

    Leadership, Final Version / A.Ward July 09

    13

    !"#$""

    $01"

    ##01

    #

    015

    $

    "#

    !

    $$

    "#

    $

    5$

    "

    7

    $$$

    $

    "/!

    01

    $'

  • 7/31/2019 Ncercc Leadership

    14/102

    Leadership, Final Version / A.Ward July 09

    14

    +$$$

    "

    #!"

    $

    $$

    01$!

    $!$2

    $$

    A/$$

    1"#$

    $$

    $"

    01

    #%"

    "$$

    5

    "

    $

    $C$C$

    "4

  • 7/31/2019 Ncercc Leadership

    15/102

    Leadership, Final Version / A.Ward July 09

    15

    %

    $

    "

    $$

    $"

    %$

    $

    $2"#

    CC

    C$"

    $CC$

    2"

    "

    #$

    "7#

    -.C

    $$

    "$

    $"

    6$!#$

    $#$

    $"$#

    $CC

    ##

    C4C2()D."4

  • 7/31/2019 Ncercc Leadership

    16/102

    Leadership, Final Version / A.Ward July 09

    16

    '

    +"$

    'C

    +$

    "4

    $

    $

    "

    "

    9$$#5

    "

    $$CC

    "##$#

    !5

    "#5

    !$$

    "1

    01$

    $$

    "

    $$

    #$$

    #$$$$

    "@#$

    "

    3$"

    3$

  • 7/31/2019 Ncercc Leadership

    17/102

    Leadership, Final Version / A.Ward July 09

    17

    $$

    "7#

    #

    $

    "

    #

    "#

    ##

    "

    $$

    "

    $

    ##'

    +"9#0C

    C'

    +"#

    $

    $

    "$##

    $

    !$E$2

    $#$

    "#

    3

    F9C!

  • 7/31/2019 Ncercc Leadership

    18/102

    Leadership, Final Version / A.Ward July 09

    18

    C?G"F9G#"FHG

    %F,G

    "

    $#$5!

    %"#

    $

    $%$

    $$"

    #$

    2"

    $"@

    #

    "$

    $1"##

    #CC

    "

    9C$"

    "#C$

    C"

    #2

    C5C

    "#$

    $

  • 7/31/2019 Ncercc Leadership

    19/102

    Leadership, Final Version / A.Ward July 09

    19

    "#

    '$$

    $$+#

    "

    $

    %#C

    "

    !

    "6

    01"

    CC

    "

    #'$+

    #

    #$"

    %

    7#

    5$#

    #

    CC

    $

    $

    "#

  • 7/31/2019 Ncercc Leadership

    20/102

    Leadership, Final Version / A.Ward July 09

    20

    $$'+#

    "

    !$

    5

    "#0H1B#

    4$1!$

    $

    "$

    $",$

    $$$

    !$

    "

    $

    01$

    "#

    $

    E#$

    "

    6

    &

    $$

    $

    "

    $$

    $

  • 7/31/2019 Ncercc Leadership

    21/102

    Leadership, Final Version / A.Ward July 09

    21

    #

    #"@$

    !$$

    "

    6##

    #

    !01

    "

    #$

    %

    $

    "#

    "7

    "$

    "#

    "

    ,$$!

    %

    "

    !

  • 7/31/2019 Ncercc Leadership

    22/102

    Leadership, Final Version / A.Ward July 09

    22

    501

    1"#

    $

    )1

    $$

    "

    4$$

    !01

    $"7

    %$

    $"

    '&

    $

    "'6

    -...+"#$$

    $#$$

    "

    (

    7"'-..I+&"%#"&""

    :4:"&9

  • 7/31/2019 Ncercc Leadership

    23/102

    Leadership, Final Version / A.Ward July 09

    23

    & 7 '-...+ * + '

    %88"""88J-.J-.8

    K"

  • 7/31/2019 Ncercc Leadership

    24/102

    Leadership, Final Version / A.Ward July 09

    24

    ) "*'+""'*""'+,

    ,$

    "$

    "4!

    0$1$

    $

    01"7

    0101"

    &&%

    4$'""4LB())D+

    $$!?7

    ?

    7

    %"!1"

    7$

    $"#

    $$

    ;

    "@

  • 7/31/2019 Ncercc Leadership

    25/102

    Leadership, Final Version / A.Ward July 09

    25

    ;1$

    "

    #$

    $"5

    !

    $

    $"#

    %0A11

    1"

    72

    $$

    "

    "/

    $$"/

    "

    #$

    "

    $01

    01"$

    $

    $!%0

  • 7/31/2019 Ncercc Leadership

    26/102

    Leadership, Final Version / A.Ward July 09

    26

    1"

    $"

    7$

    !2

    1"7

    01"

    %

    #

    !

    ?9

    01

    "

    $$$

    1

    "9

    $$!

    $$

    $$

    "

    !

    $"9$

    011

    %

  • 7/31/2019 Ncercc Leadership

    27/102

    Leadership, Final Version / A.Ward July 09

    27

    $$

    $

    "9$

    "9

    $01

    $01

    $"

    6

    "4

    "

    "

    #5

    $"4

    1

    "$

    $

    "

    #

    ,+%--"-

    "%"+"+

    (+-%

    .%

  • 7/31/2019 Ncercc Leadership

    28/102

    Leadership, Final Version / A.Ward July 09

    28

    -+%-%"%/

    (+%"

    "-(+

    %+"-

    -"+++"

    %"-"+

    (+++

    +"+-(0

    $

    $

    "1$

    01

    "#5

    01

    "

    $%

    $$

    $$$$",

    ++"4

    $!

    1

    #

    ,1%.%"%

    """-%

  • 7/31/2019 Ncercc Leadership

    29/102

    Leadership, Final Version / A.Ward July 09

    29

    %""(

    +"-+"+

    +23.

    "%-""

    -+++"(,

    "".+-

    %-"%"

    "%%+"%--+

    "(

    $

    $"#

    1

    $

    1$

    "

    1"0$

    15$!2

    "3

    $$2!$

    "

    $!

    $"

    $

    $$$

    "

  • 7/31/2019 Ncercc Leadership

    30/102

    Leadership, Final Version / A.Ward July 09

    30

    #%$

    $

    -+-

    "$

    $

    "$

    $%

    $$$$$

    "

    4

    2

    "#$$

    5$2

    "7$$

    "

    0$1

    -$"7

    C$C$

    $$1"

    "7C$C$$

  • 7/31/2019 Ncercc Leadership

    31/102

    Leadership, Final Version / A.Ward July 09

    31

    0$1"$$$

    $

    $$

    $

    "#$$

    $!

    $$"

    #

    ,/-".++

    2"3""""-%-+%.+"+

    "%%+"(

    4+"%

    1.++%

    "+"

    (-++%

    -..1+

    +%""2"3(

    4"%"%-

    "".+.-+

    ""-+"+"-"+

    (

    /$

    50$1"#5

    5"4

    5"

  • 7/31/2019 Ncercc Leadership

    32/102

    Leadership, Final Version / A.Ward July 09

    32

    '&

    3

    201"#

    $!$

    "

    01

    !$

    0$1$"

    5$

    !$$

    "

    $$

    $01

    2

    $

    "

    "7$

    $$%

    $$

    "5

    2

    "01

    $$

    "

  • 7/31/2019 Ncercc Leadership

    33/102

    Leadership, Final Version / A.Ward July 09

    33

    #$$

    "4

    $

    2$;

    $

    $$

    $$"7"

    #

    "#5

    $$

    "$

    $5

    $"&$

    $2

    ',+"4

    2$

    "

    $$

    01#$

    ()).

    $"67

    $3

    B$$7

    $$

  • 7/31/2019 Ncercc Leadership

    34/102

    Leadership, Final Version / A.Ward July 09

    34

    5$

    "

  • 7/31/2019 Ncercc Leadership

    35/102

    Leadership, Final Version / A.Ward July 09

    35

    '+B101

    $

    "01

    "

    &%'

    5

    "

    "

    !/'-..M+5

    01

    "

  • 7/31/2019 Ncercc Leadership

    36/102

    Leadership, Final Version / A.Ward July 09

    36

    $

    '+

    $"

    #

    $

    $"

    $$"

    -./

    7$

    5

    $"4

    01""$

    $01%01

    0101"

    $

    ",$01%#$

    $01

    0

    101

    $"7$$

    $$"

  • 7/31/2019 Ncercc Leadership

    37/102

    Leadership, Final Version / A.Ward July 09

    37

    01$

    51

    "@$

    01$

    'L&()DN+"

    '&

    #$!

    "7$

    5$

    0101"

    5$

    $$

    21"#

    "

    (

    4#"B#"'())D+--(

    7"

    ,/"B#"7,"&4"'-..*

    !"#$"/:

    ="

    "&"'()DN+###/$"

    ,"A"'()).+*(&-"-.

    "-"/6&

  • 7/31/2019 Ncercc Leadership

    38/102

    Leadership, Final Version / A.Ward July 09

    38

    0 !"+"'*"(''1#'

    $!

    $

    $2'+

    "

    $"#

    $"

    ,2

    $

    $$$

    "#

    !

    1$

    $01"#

    01$

    "$

    5$$

    $

    $"

  • 7/31/2019 Ncercc Leadership

    39/102

    Leadership, Final Version / A.Ward July 09

    39

    ,234

    9

    2"@2

    CC"&

    $

    $"

    $

    1

    "

    $$

    !"

    "

    01"

    #

    ..+-+"4

    %5.+,"-

    %9-4

    -2-3823:;

    4.+-"23+

    +-%.++(

  • 7/31/2019 Ncercc Leadership

    40/102

    Leadership, Final Version / A.Ward July 09

    40

    +-.

    """".%+%

    -"18+++

    (,+23%+5

    -"-.

    ++"%+4.+

    +1-"+.

    6%-(++

    ++"2-3

    .+"""+.

    %+4%%-":

    @2%(%

    !

    $

    "

    01

    $$!

    $"

    '+1!

    !

    "71

    101$E

  • 7/31/2019 Ncercc Leadership

    41/102

    Leadership, Final Version / A.Ward July 09

    41

    $

    $

    2"#$

    $$"

    $#

    $

    "

    0101$01

    $$

    $0$1

    "@

    $$

    $

    $

    $"7

    01$$

    "

    $

    "

    '+

    01$

    01$

    $

    '>+"#2

  • 7/31/2019 Ncercc Leadership

    42/102

    Leadership, Final Version / A.Ward July 09

    42

    $

    55$"

    ,25

    2$%

    011

    "

    $

    01"

    5

    $$!

    2"

    2"

    #

    -+-3+"3

    (,%-.-

    +.%++

    +1(

    4.-"

    +.+(#++-

    %.%++

    +%+-(

    +."%"

    -3+."1(

  • 7/31/2019 Ncercc Leadership

    43/102

    Leadership, Final Version / A.Ward July 09

    43

    #"3--".%

    ->.

    +-(

    >%-8""

    %+-.#."%

    -"-++(4>

    %+-.%

    +.%6"-

    "+#+-""

    -3+(

    *-+?+../-

    +-"?#3+

    >++"(,

    +-+-%"?+

    %-%+9+

    +1"#3+>+

    1"?.+#3+(>

    +-"-""

    "-2"3+.-

    +-+(

    #3

    "H

    $

    101

    "3

    :1$4

    "#

  • 7/31/2019 Ncercc Leadership

    44/102

    Leadership, Final Version / A.Ward July 09

    44

    "#

    "

    @2$#

    $5

    7?

    4

    F7#?G

    #5$

    2$

    "#

    0$1$

    1$8

    "

    6.

    4

    ?

    9="7

    01!$

    $"

    $"

  • 7/31/2019 Ncercc Leadership

    45/102

    Leadership, Final Version / A.Ward July 09

    45

    ##

    $

    $#

    #

    "B

    011$

    "7$

    $

    1

    1$"

    )(

    #$

    !$!

    "#

    "45

    $$$01

    "&01

    01

    "

    0

    1'A7()D)+

    !

    $

  • 7/31/2019 Ncercc Leadership

    46/102

    Leadership, Final Version / A.Ward July 09

    46

    "4

    2

    "$

    '""+

    '+01

    "

    01'3-..N+(

    #

    4+%%+&".%

    ".%-"+"

    "%-%-&"(+

    +-"%+

    %--(#%6"

    -%%+

    "%1+-%

    %++"%

    %"%9

    +"1-"(

    4-%""

    %+%+-

    ".%"1.+"

    %23(&"

    +"-%%-%

    """"-

    -""%"-+%1

    ??($"23+".+

  • 7/31/2019 Ncercc Leadership

    47/102

    Leadership, Final Version / A.Ward July 09

    47

    /-%"-

    """-

    "(3

    #$

    "7

    01

    "#$

    $'

    +!$!

    "

    "$

    E

    5

    #1$!

    -!$

    01"

    $5$'

    +$01

    01

    $01"#

    $"4$

  • 7/31/2019 Ncercc Leadership

    48/102

    Leadership, Final Version / A.Ward July 09

    48

    01

    "

    $

    2"

    /$

    01"

    2$$

    "

    01"

    #

    &+++-

    %"%(+-

    "%-+-

    @++.

    %""($%-.

    +"+-.

    +%.

    6-""+.

    "/"+-+"+

    -1(*.+.

    +%++"

    1""-

    ---(

    3$

    !

  • 7/31/2019 Ncercc Leadership

    49/102

    Leadership, Final Version / A.Ward July 09

    49

    $$

    $

    "7

    01"#01

    !

    "5

    $

    021$

    2"@

    $!

    1

    '+"

    4

    ?

    0101$

    "#$7&

    '#$+'

    +101

    !

    01

    01"

    $

    01!

    "

  • 7/31/2019 Ncercc Leadership

    50/102

    Leadership, Final Version / A.Ward July 09

    50

    #

    >"+2-3"3

    1-.+

    -(4-++".+/

    +"++"

    -"8%A"-

    +(-%"""%-

    "9&9".

    %"+--%

    (-

    ..%"

    (>"++"-%

    2"3%&9%-"-

    +%"+%++""-

    --9(

    -23-+

    %1%

    &3.-

    +1+-(

    !-+"-%&

    ""(

    $!

    "

    01

    $

    $$

    "

  • 7/31/2019 Ncercc Leadership

    51/102

    Leadership, Final Version / A.Ward July 09

    51

    0$1%

    71",$

    $",

    '+$0$1

    $

    $"

    $$0

    $101

    $$

    "$2

    $

    $"

    $$

    "#

    $"#

    $

    $01"

    '&

    "01

    "#

    $

    $01

    "

  • 7/31/2019 Ncercc Leadership

    52/102

  • 7/31/2019 Ncercc Leadership

    53/102

    Leadership, Final Version / A.Ward July 09

    53

    7 ""'+,(!"'"'

    #$

    $

    "7

    "&CC#C

    %

    C"#CC$

    C

    "

    &4

    7?9

    $"

    01

    $$$$

    $!!

    $

    "#

    "

    2

    $$$

    $$01

  • 7/31/2019 Ncercc Leadership

    54/102

    Leadership, Final Version / A.Ward July 09

    54

    $0

    1"$

    "

    $

    $

  • 7/31/2019 Ncercc Leadership

    55/102

    Leadership, Final Version / A.Ward July 09

    55

    #

    $"

    #

    ,"3+"".

    %+"

    +"%"+

    23("".%+

    +""%1

    ""+"-(-%

    %++.+"".

    "%+-"%(

    #$

    "

    5

    1

    $

    $0$1"

    $$$

    "

    #

    "#

  • 7/31/2019 Ncercc Leadership

    56/102

    Leadership, Final Version / A.Ward July 09

    56

    $

    $

    "

    &

    $!$

    $

    2"#

    $!

    $"$

    $"

    $"

    5!

    $$

    $$

    $"

    01

    "

    $%

    ,---"-"3

    -%--()"."."7.

    .%-"3"-9+

    ""%

    %+3++"+-()"

    "".%.

    -.""-+9,-

  • 7/31/2019 Ncercc Leadership

    57/102

    Leadership, Final Version / A.Ward July 09

    57

    %+,+--"2"//"3

    ,7"(C.

    .,++"

    "%.+%"%

    1"(

    !

    #1$

    $

    "#

    $$

    $"

    6$$$

    !

    $$!

    "01

    %

    ?

    #

    $+%"

    "+""%".

    +-+

    (

  • 7/31/2019 Ncercc Leadership

    58/102

    Leadership, Final Version / A.Ward July 09

    58

    %.--"

    """(

    #

    $$

    $"5

    "#5

    $$

    "#$

    $

    $CC

    9

    "$$

    "

    #

    4+"-"3+"+

    "%"/(*

    +%"

    6+

    .%

    .

    "+".%-"

  • 7/31/2019 Ncercc Leadership

    59/102

    Leadership, Final Version / A.Ward July 09

    59

    %"""(#"

    2"3-.+-+%

    -+"+

    .+3%-

    -++-"(

    +%"%"

    +%++"--

    %6"(

    #$5

    $

    $!

    ?

    #

    01

    !

    :"

    $

    $

    "7$

    "01

    $52

    !

    !

    $"

  • 7/31/2019 Ncercc Leadership

    60/102

    Leadership, Final Version / A.Ward July 09

    60

    !

    7$

    $$

    "&01

    1

    $"

    01

    "#

    01"

    $$

    $

    "

    $01

    "4

    2!

    "9$

    $"

    6.88

    95$

    !

    5"@5

    $

    01"

  • 7/31/2019 Ncercc Leadership

    61/102

    Leadership, Final Version / A.Ward July 09

    61

    %

    $

    "$

    $"

    #

    4+"".+%.+

    1-%-%2"-3+

    %-+"

    "-+-+(4

    3/.2+3

    3.+"%.

    "--"%%"-

    3++-+(+.4

    8.:+"

    .3"-

    .+"+-%-%

    (,"+"+.%"

    3"%+"

    %-(%+.

    +2"38D4+

    ""-+"

    +-+-0

    ++".

    +"+

    ":

    7

    $"

    $$"

  • 7/31/2019 Ncercc Leadership

    62/102

  • 7/31/2019 Ncercc Leadership

    63/102

    Leadership, Final Version / A.Ward July 09

    63

    --(++""

    "-%%

    1%-.-+""

    +"%-"(E

    +",

    %+%-(,+-+,+

    -+%"-

    +"+"

    .%"(

    #

    '+

    $

    "9

    $

    $$

    "

    68&

    :

    !5"#3$

    "

    $

    $

    "

  • 7/31/2019 Ncercc Leadership

    64/102

    Leadership, Final Version / A.Ward July 09

    64

    #

    ""+

    77"1"-

    "-(#+

    "%--7"

    "66""

    %"-+"%-

    "2%3(#

    1%-+"

    +(

    5

    $"9

    1$

    $"

    $!

    $"#$

    !

    $$$"#

    $$

    $

    1"$

    "

    '&

    $

    "7$

    01

  • 7/31/2019 Ncercc Leadership

    65/102

    Leadership, Final Version / A.Ward July 09

    65

    "

    (

    ,"A"'()).+*(&-"-.

    "-"/6&

    ,A"'-..D+#47"&@$

    3"

    9H"O"'+'())N+B""*(,

    $?##""/"

    3":"':+;"--?

    "8/%6())I

  • 7/31/2019 Ncercc Leadership

    66/102

    Leadership, Final Version / A.Ward July 09

    66

    9 :$+"";"11(+"""+""#

    ,$

    1

    "

    /.6

    ##'"I+%

    01

    $

    $"1

    #

    0$1

    "0

    1

    01"7

    $$$

    $$

    +"

    $

    !!

    $"7

    $01

  • 7/31/2019 Ncercc Leadership

    67/102

    Leadership, Final Version / A.Ward July 09

    67

    '-..-+"

    $

    01

    $$

    "

    $

    "

    1

    0$1$'$E+"$

    $

    #$

    01!

    "4

    !1!5

    "

    #

    +++";-

    (+-6.++-

    +"-."

    +(-+%61.

    ."-.++%

    -+>-.-.""

    .++%"

    +--(>-%.

    .+-.-(-+.

  • 7/31/2019 Ncercc Leadership

    68/102

    Leadership, Final Version / A.Ward July 09

    68

    .($.4".

    >-3+.++

    .1"++.

    >-+(

    4">-3+

    (+

    "">-.-+-"

    ""+/%(4"+>-4F!

    "+"--

    "(#+7

    "+-

    .""%-+(

    +-0

    #/$

    $$$

    !

    :/

    $"4$

    1$

    "

    #&

    &$1

    $$0

    1$$"

    $

  • 7/31/2019 Ncercc Leadership

    69/102

    Leadership, Final Version / A.Ward July 09

    69

    '+$"

    $

    $5"$

    25$$

    "

    $$

    $$

    "$$

    $0

    101$

    $5

    $"

    4$

    $$

    "#0

    101

    $

    "

    65

    $

    $$2

    2"

  • 7/31/2019 Ncercc Leadership

    70/102

    Leadership, Final Version / A.Ward July 09

    70

    &8.

    !$

    ":

    $"

    401

    01

    "#$/

    :5

    01

    $$"

    5$01

    $

    "

    #

    ,/-"3%+-

    %++2

    3%($+-+

    %%"%-"..!".

    -%-"

    /"8+/-(#

    +.-+

    %19"

    ??%"-.+%-

    +-"%("

  • 7/31/2019 Ncercc Leadership

    71/102

    Leadership, Final Version / A.Ward July 09

    71

    %"%.!"

    +""

    %"(#-%.%"

    """+-

    "(

  • 7/31/2019 Ncercc Leadership

    72/102

    Leadership, Final Version / A.Ward July 09

    72

    "#

    $%$

    $$

    "

    62

    $2

    "0%-+%3'",())I+

    ()).

    $

    $$$$

    $201"

    0

    $1"

    $$2

    $

    '7-..M+1

    "

    "

    #

    5"+2-38""-(#

    %"""+-+"%

    "-.6-

    "+--

    6%-(#7

    -"+

  • 7/31/2019 Ncercc Leadership

    73/102

    Leadership, Final Version / A.Ward July 09

    73

    -"-2%3

    %5"%(

    $-+"5"+.

    -.%-(

    5"%+.+6-

    "%-.++

    "+.-+

    "+"%"

    1(4-"

    5"%"".(-

    1-"5"

    %-".%5"

    "%-3"

    %(,"2-3

    .%%+-

    "6-(

    #B$

    $

    $"#

    $

    $

    $

    $"

    #$

    $

  • 7/31/2019 Ncercc Leadership

    74/102

    Leadership, Final Version / A.Ward July 09

    74

    %$

    "

    42$

    0$1"

    $@4

    0$$1%

    #

    4--".

    -%-+++%-

    %+"(

    +%-"-%+-

    -.4+-+

    %"++-%.

    +"7"%-

    "++%-+(

    .#.3%.

    +-7%4+

    +.%"-($""-

    4+"6.

    %"%""(#"

    +%

    +4.%6-++

    4.++-

    +"%(4+-%

    .#+4/%

    +"(,+

  • 7/31/2019 Ncercc Leadership

    75/102

    Leadership, Final Version / A.Ward July 09

    75

    4%%-+

    (

    9

    $$$

    $!

    $

    $"6

    $0$$1

    $"

    '&

    "7$$

    0$10

    1"

    (

    :"'-..-+&.(I-

    ,"'())I+(

    ,>'""N'-+NNINMI

    7"'-..M+*5(#"*#"'

    -#(#"!"&@@"

  • 7/31/2019 Ncercc Leadership

    76/102

    Leadership, Final Version / A.Ward July 09

    76

    "

    ",""1

    #$

    $

    $

    "

    ;

    /!

    !$"9

    55$$

    01

    #"$

    !$!

    $"

    #

    $$

    B4"

    $$%1$$

    $"$

    %

  • 7/31/2019 Ncercc Leadership

    77/102

    Leadership, Final Version / A.Ward July 09

    77

    $$

    $$$

    1

    $

    1$

    $

    $$$

    41

    01

    8$"/

    $$

    $"#

    01

    2$

    "$

    "

    7$#$

    2#$

    '7-..M+

    "9

    $

    2$"#

    $$

    "

  • 7/31/2019 Ncercc Leadership

    78/102

    Leadership, Final Version / A.Ward July 09

    78

    ,.

    $$$1

    1"$

    $$

    "$

    "7

    $$

    $$

    $"$

    501"

    $$

    $"#$

    $

    $

    "@

    5"7

    $

    "

  • 7/31/2019 Ncercc Leadership

    79/102

    Leadership, Final Version / A.Ward July 09

    79

    9$

    "

    $

    $

    $"

    '7())>+

    "

    ,-"".

    %

    %-.+-

    "(-"-+

    %.%"-

    +-""+-%+

    %-"%-+(4"

    -"+-.%-

    "+%"

    ++%.%""-

    +""%(4

    .+

    .-

    ""1+"-

    .""-""+"7

    (+"-"%-

    +-".

    %1""

    +""+(

  • 7/31/2019 Ncercc Leadership

    80/102

    Leadership, Final Version / A.Ward July 09

    80

    $

    CC

    "

    5

    $

    C$$

    "

    $$

    $$'+

    $$"#2$

    2$5"#1

    $

    $$

    $"

    $$

    5$$"

    $"#

    "

    ,2

    @2$$

    $$!

  • 7/31/2019 Ncercc Leadership

    81/102

    Leadership, Final Version / A.Ward July 09

    81

    $

    $'"+

    $01"

    $

    $

    $"@%

    "

    *

    #$

    "

    $$

    '+

    "#

    "

    $!

    "

    $

    $

    $

    "

    &1

    $"

    12

  • 7/31/2019 Ncercc Leadership

    82/102

    Leadership, Final Version / A.Ward July 09

    82

    01$$

    2"

    $0P13

    1!

    $$

    "

    9

    !

    "4$

    $$

    $

    "4'

    +$

    "

    325$2

    $2$

    2$$

    "&$

    !

    11"

    $

    "5

    $

    2"

  • 7/31/2019 Ncercc Leadership

    83/102

    Leadership, Final Version / A.Ward July 09

    83

    $5

    01"#

    -

    0101'"

    +"#$!

    1$

    $!

    "

    #

    $

    01

    $"

    9$

    1

    $"

    B'+

    "

    +

    /

    $

    01$

    "

    "

  • 7/31/2019 Ncercc Leadership

    84/102

    Leadership, Final Version / A.Ward July 09

    84

    $!

    $$

    '+$

    "@

    "7

    010$1$$!

    C"

    $$$

    "

    #

    $

    "B$

    $

    "4!

    2

    "2

    5$

    "

    $

    5$

    "

    $$

    $

    "

  • 7/31/2019 Ncercc Leadership

    85/102

    Leadership, Final Version / A.Ward July 09

    85

    $$

    !

    $$"8

    01!

    "#$

    $$$$

    01"

    &&

    &

    %

    $

    $$0$1

    ",$

    $

    $

    "

    $01!

    "

    $$!

    "

  • 7/31/2019 Ncercc Leadership

    86/102

    Leadership, Final Version / A.Ward July 09

    86

    4$$

    1

    "9

    $01

    "

    $$

    $"

    @

    $

    "#

    $

    $"@

    C$C$C

    C$%5

    $"#5$

    5F#C#C$

    8G

    $

    $"

    "$

    $$

    $"

  • 7/31/2019 Ncercc Leadership

    87/102

    Leadership, Final Version / A.Ward July 09

    87

    '&

    6$

    $

    2"7$

    $

    $

    "

    (

    &:"'())*+%'(/"

    7 " '())>+ C "

    5+D'(+M**D"

  • 7/31/2019 Ncercc Leadership

    88/102

    Leadership, Final Version / A.Ward July 09

    88

    ? +"""',"'

    "

    $

    "#

    2"

    6

    7

    $$$"

    $

    !

    $$"

    $0101

    "

    $

    "

    #

    +/%"3%-"

    -(#+%--+1

  • 7/31/2019 Ncercc Leadership

    89/102

    Leadership, Final Version / A.Ward July 09

    89

    3+/++

    -.+"+7"1

    "(#+"

    "%."-1

    "-.6

    -%"+-

    +"""(#""

    -++"+"-

    -%%(+.+++

    "%"""-

    -.++(

    +2%3-+-.%

    "%++"

    .%%-+(

    #$$

    0101

    $"#$

    $01

    $

    "

    $

    !"

    "

    #

    >+""""

    +"%--("%-+

    -.%

  • 7/31/2019 Ncercc Leadership

    90/102

    Leadership, Final Version / A.Ward July 09

    90

    "-%->.+-%9

    +"7(>++-.

    -%-.+-

    "%"--($.

    +-++

    +".-

    -9%"(-%"

    "+.-

    -+.

    /"-""+

    (4+.>%""-.

    .%"+"++

    "+""+(>

    ++

    "(

    #$:

    '

    +

    01$

    "#

    $:

    "

    6

    $

    $$

    "#

    $

    "6$

  • 7/31/2019 Ncercc Leadership

    91/102

    Leadership, Final Version / A.Ward July 09

    91

    $"$

    $1

    01

    "

    $

    $$"9

    $$

  • 7/31/2019 Ncercc Leadership

    92/102

    Leadership, Final Version / A.Ward July 09

    92

    "

    $!

    "

    #

    ,+"%"6-"..>

    8+%-%+"

    2""3++%

    +.%-"1"-""(

    +-"-

    -++(

    "++%

    "-++"-+

    -+-(+%

    +-

    2""3(

    #!

    ",$

    $,9

    01#

    C1

    $E

    #01

    $",

    $

  • 7/31/2019 Ncercc Leadership

    93/102

    Leadership, Final Version / A.Ward July 09

    93

    "

    "01

    01

    "

    01$

    "

    &$$$

    "

    A

    01

    "#1$$

    "

    79

    $

    $1

    "01

    '$+

    01

    "

    4$

    $"#0

    $1!$

    $01

    $"

  • 7/31/2019 Ncercc Leadership

    94/102

    Leadership, Final Version / A.Ward July 09

    94

    "#01#$

    "

    ",$#

    0$1

    $"

    #:01

    1$!

    1"

    $5%$

    $"#

    25$

    $"4!

    $$5

    1

    "1

    "

    #$

    ->-M

    $"

  • 7/31/2019 Ncercc Leadership

    95/102

    Leadership, Final Version / A.Ward July 09

    95

    %88"""88J-.J-.8K

    "

    #-8/

    &$$

    $"#

    $

    $"

    %$

    $$

    "&

    $

    "

    /

    "#$

    '7-..M+1

    01!

    $

    $$01

    "4$

    $1$

    "$

    !

    $

    $"

  • 7/31/2019 Ncercc Leadership

    96/102

    Leadership, Final Version / A.Ward July 09

    96

    ,5&8&.6

    &$

    $0/

    1"/$$

    $$"

    6

    $$$$

    $"

    $"

    #$0@

    @$4717'())*+

    $"9

    $$%

    $&

    01$'

    +"

    9$

    $01$

    $$"

    8

    9$$

    "01

  • 7/31/2019 Ncercc Leadership

    97/102

    Leadership, Final Version / A.Ward July 09

    97

    "!

    $

    011$

    "7

    $"7(

    $$

    $!

    $$

    01"

    $$

    $

    "

    7$"#$

    $

    $$"9

    $2

    "#

    "

    7

    !

    "7$

    $$

    $"

  • 7/31/2019 Ncercc Leadership

    98/102

    Leadership, Final Version / A.Ward July 09

    98

    CC"

    $$$

    $"

    "#

    "

    "

    (

    7A"'()))+4&-

    *(4@

    7A"7"'()M>+"""

    -"/%,

    @#@"

  • 7/31/2019 Ncercc Leadership

    99/102

    Leadership, Final Version / A.Ward July 09

    99

    (-6.6%/

    2#"

    $

    "#

    $#

    1"$

    ":

    !&!

    "

    5%07

    ?1"#$

    5

    ?

    $$$

    $"#

    $"

    601

    "2

    0101

    $"

    01

    "4

  • 7/31/2019 Ncercc Leadership

    100/102

    Leadership, Final Version / A.Ward July 09

    100

    2$8

    "

    4

    1

    "#

    01

    01

    "

    $$

    "7$

    $

    $"#

    $

    "

    601%

    5

    $

    $"#1

    $$

    "

    $

    $"

  • 7/31/2019 Ncercc Leadership

    101/102

    Leadership, Final Version / A.Ward July 09

    101

    !!$,+1

    :"'-..-+&.(I-

    "&"'()DN+###/$"

    A,"7A"'()D)+A$%

    5$">#"

    *&""3>IM*"

    ,/"B#"7,"&4"'-..*

    !"#$"/:="

    ,"A"'()).+*(&-"-.

    "-"/6&

    ,A"'-..D+!-,#"*"&@$

    3"

    ,"'())I+(

    ,>'""N'-+NNI!NMI

    /'()*-+B6:/

    7,"

    3/#'()DD+1-(#"-G((

    /6&"

    3":"'())I+;"--?

    "8/%6"

  • 7/31/2019 Ncercc Leadership

    102/102

    Leadership, Final Version / A.Ward July 09

    34"'-..N+71?@$

    "'"&"">'I+IDII)I+

    9H"O"'+'())N+B""*(,

    $?##""/"

    "71"#%7"=="@

    :" 7 " '+ '-..I+ "

    )&"/:="

    4""7"'())(+""+

    ""%+"-,$/%P

    + C "

    5+D'(+M**D"

    7"'-..I+&"%#"&""

    :4:"&9