N025050 L3 NVQ Cert in Management QCF€¦ · The Edexcel Level 3 NVQ Certificate in Management...

Specification

Edexcel Level 3 NVQ Certificate in Management (QCF)

For first registration August 2010

Edexcel NVQ qualification

Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.

Our specialist suite of qualifications include NVQs, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.

References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

Authorised by Roger Beard Prepared by Kelly Padwick

Publications Code N025050

All the material in this publication is copyright © Edexcel Limited 2010

N025050 – Specification – Edexcel Level 3 NVQ Certificate in Management (QCF) – Issue 1 – October 2010 © Edexcel Limited 2010

3

Contents

Qualification title covered by this specification 1

Key features of the Edexcel Level 3 NVQ Certificate in Management (QCF) 3

What is the purpose of this qualification? 3

Who is this qualification for? 3

What are the benefits of this qualification to the learner and employer? 3

What are the potential job roles for those working towards this qualification? 4

What progression opportunities are available to learners who achieve this qualification? 4

What is the qualification structure for the Edexcel Level 3 NVQ Certificate in Management (QCF)? 5

How is the qualification graded and assessed? 8 Assessment strategy 8

Types of evidence 9

What do you need to offer this qualification? 10 Centre recognition 10

Approvals agreement 10

Quality assurance 10

What resources are required to deliver this qualification? 10

Unit format 11

Units 13 Unit 1: Manage own professional development within an organisation 15

Unit 2: Set objectives and provide support for team members 17

Unit 3: Plan, allocate and monitor work of a team 21

Unit 4: Develop, maintain and review personal networks 25

Unit 5: Provide leadership and direction for own area of responsibility 27

Unit 6: Ensure compliance with legal, regulatory, ethical and social requirements 29

Unit 7: Manage risk in own area of responsibility 31

Unit 8: Review risk management processes in own area of responsibility 33

Unit 9: Manage personal development 35

Unit 10: Manage or support equality of opportunity, diversity and inclusion in own area of responsibility 39


4

Unit 11: Support team members in identifying, developing and implementing new ideas 41

Unit 12: Implement change in own area of responsibility 43

Unit 13: Develop working relationships with colleagues and stakeholders 45

Unit 14: Recruit staff in own area of responsibility 47

Unit 15: Develop working relationships with colleagues 51

Unit 16: Plan, allocate and monitor work in own area of responsibility 53

Unit 17: Support learning and development within own area of responsibility 57

Unit 18: Address performance problems affecting team members 61

Unit 19: Build, support and manage a team 65

Unit 20: Manage conflict in a team 69

Unit 21: Lead and manage meetings 73

Unit 22: Participate in meetings 75

Unit 23: Support individuals to develop and take responsibility for their performance 77

Unit 24: Know how to follow disciplinary procedures 81

Unit 25: Managing grievance procedures 85

Unit 26: Support the management of redundancies in own area of responsibility 89

Unit 27: Develop and implement a risk assessment plan in own area of responsibility 91

Unit 28: Manage physical resources 95

Unit 29: Manage the environmental impact of work activities 99

Unit 30: Make effective decisions 103

Unit 31: Communicate information and knowledge 107

Unit 32: Manage knowledge in own area of responsibility 109

Unit 33: Procure supplies 113

Unit 34: Manage a tendering process 115

Unit 35: Plan and manage a project 119

Unit 36: Develop and implement marketing plans 123

Unit 37: Analyse the market in which your organisation operates 127

Unit 38: Manage the achievement of customer satisfaction 131

Unit 39: Prepare for and support quality audits 135

Unit 40: Manage customer service in own area of responsibility 139


5

Further information 142

Useful publications 142 How to obtain National Occupational Standards 142

Professional development and training 143

Annexe A: Progression pathways 145 The Edexcel qualification framework for Management and Leadership within the Business sector. 145

Annexe B: Quality assurance 147 Key principles of quality assurance 147

Quality assurance processes 147

Annexe C: Centre certification and registration 149 What are the access arrangements and special considerations for the qualification in this specification? 149

Annexe D: Assessment requirements/strategy for Management and Leadership 151

Annexe E: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title 153

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

1

Qua

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by t

his

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ific

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This

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you t

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info

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ou n

eed t

o o

ffer

the

Edex

cel Le

vel 3 N

VQ

in M

anagem

ent

(QCF)

:

Qu

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ccre

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(QA

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Acc

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Edex

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This

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bee

n a

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within

the

Qual

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ations

and C

redit F

ram

ework

(Q

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and is

elig

ible

for

public

fundin

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s det

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the

Dep

artm

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for

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DfE

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abas

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um

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(Q

AN

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hen

you w

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your

learn

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Each

unit w

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N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

2 This

title

rep

lace

s th

e fo

llow

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ual

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A

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dit

ati

on

N

um

ber

(QA

N)

Acc

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st

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date

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d d

ate

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cel Le

vel 3 N

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in M

anag

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t

100/5

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01/0

9/2

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31/0

7/2

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3

Key features of the Edexcel Level 3 NVQ Certificate in Management (QCF)

This qualification:

• is nationally recognised

• is based on the Management and Leadership National Occupational Standards (NOS). The NOS, assessment requirements/strategy and qualification structure is owned by the Management Standards Centre (MSC).

The Edexcel Level 3 NVQ Certificate in Management (QCF) has been approved as a component required for the Leadership and Management Advanced Apprenticeship framework.

What is the purpose of this qualification?

This qualification is designed to recognise occupational competence in Management and Leadership. It allows learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.

Who is this qualification for?

This qualification is for all learners aged 16 and above who are capable of reaching the required standards.

The Edexcel Level 3 NVQ in Management (QCF) is a ‘cross-sector’ qualification. This means that this Edexcel NVQ can be taken by team leaders and managers across a wide variety of work areas in both the public and private sectors.

Edexcel’s policy is that the qualification should:

• be free from any barriers that restrict access and progression

• ensure equality of opportunity for all wishing to access the qualifications.

What are the benefits of this qualification to the learner and employer?

This qualification will allow learners to develop management, leadership and employability skills, which are all essential for the workplace. There is a wide range of optional units covering different aspects of management and leadership, which allows the learner choice to select units in a specialist area, or to spread their choice of units across several specialist areas.


4

What are the potential job roles for those working towards this qualification?

This qualification is suitable for job roles in any sector that involve management and leadership responsibilities.

As a Level 3 learner they can expect to be working as a supervisor or first line manager.

What progression opportunities are available to learners who achieve this qualification?

Learners can progress to the Edexcel Level 5 NVQ Diploma in Management (QCF) and the Edexcel BTEC Level 5 Award/Certificate/Diploma in Management and Leadership (QCF).

Further information is available in Annexe A.


5

What is the qualification structure for the Edexcel Level 3 NVQ Certificate in Management (QCF)?

Individual units can be found in the Units section. The QCF level and credit value are given on the first page of each unit.

A minimum of 25 credits is required overall for completion of this qualification, which must include a minimum of 14 credits at, or above, Level 3.

The mandatory units for this qualification are units A2 (4 credits), B5 (5 credits) and D5 (5 credits). Learners must also choose optional units with a combined minimum total of 11 credits in order to achieve the qualification.

Mandatory units (credit value 14)

Unit Unit

code

Title Credit Level GLH

1 A2 Manage own professional development within an organisation

4 3 20

2 B5 Set objectives and provide support for team members

5 3 35

3 D5 Plan, allocate and monitor work of a team

5 3 25

Optional units (total credit value 11)

Unit Unit

code


4 A3 Develop, maintain and review personal networks

4 4 25

5 B6 Provide leadership and direction for own area of responsibility

5 4 30

6 B8b Ensure compliance with legal, regulatory, ethical and social requirements

5 4 25

7 B10b Manage risk in own area of responsibility

4 4 25

8 B10c Review risk management processes in own area of responsibility

3 4 20

9 A1 Manage personal development 4 2 20


6

Unit Unit code


10 B11 Manage or support equality of opportunity, diversity and inclusion in own area of responsibility

4 3 20

11 C1 Support team members in identifying, developing and implementing new ideas

4 3 20

12 C6 Implement change in own area of responsibility

6 4 25

13 D2a Develop working relationships with colleagues and stakeholders

4 4 20

14 D3a Recruit staff in own area of responsibility

4 5 25

15 D1 Develop working relationships with colleagues

3 2 15

16 D6 Plan, allocate and monitor work in own area of responsibility

5 4 25

17 D7 Support learning and development within own area of responsibility

5 4 25

18 D8 Address performance problems affecting team members

3 4 20

19 D9 Build, support and manage a team 4 4 20

20 D10 Manage conflict in a team 3 3 20

21 D11 Lead and manage meetings 4 3 20

22 D12 Participate in meetings 2 2 10

23 D13 Support individuals to develop and take responsibility for their performance

4 4 20

24 D14 Know how to follow disciplinary procedures

4 4 20

25 D15 Managing grievance procedures 3 4 10

26 D16 Support the management of redundancies in own area of responsibility

3 4 15

27 E6 Develop and implement a risk assessment plan in own area of responsibility

6 4 20

28 E8 Manage physical resources 3 4 25

28 E9 Manage the environmental impact of work activities

5 4 10

30 E10 Make effective decisions 3 3 10


7

Unit Unit code


31 E12 Manage knowledge in own area of responsibility

4 3 15

32 E11 Communicate information and knowledge

3 2 10

33 E15 Procure supplies 2 3 20

34 E16 Manage a tendering process 4 4 20

35 F1 Plan and manage a project 8 4 30

36 F4 Develop and implement marketing plans

6 4 25

37 F9 Analyse the market in which your organisation operates

5 4 25

38 F11 Manage the achievement of customer satisfaction

5 4 25

39 F14 Prepare for and support quality audits 4 4 20

40 F17 Manage customer service in own area of responsibility

4 3 25


8

How is the qualification graded and assessed?

The overall grade for this qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.

To pass a unit the learner must:

• achieve all the specified learning outcomes

• satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion

• show that the evidence is their own.

The qualification is designed to be assessed:

• in the workplace or

• in conditions resembling the workplace, as specified in the assessment requirements/strategy for the sector, or

• as part of a training programme.

Assessment strategy

The assessment requirements/strategy for this qualification has been included in Annexe D. It has been developed by the Management Standards Centre (MSC) in partnership with employers, training providers, awarding organisations and the regulatory authorities. The assessment strategy includes details on:

• external quality control

• assessment through performance in the workplace

• simulation of NVQ units

• occupational expertise to assess performance and moderate and verify assessments

Evidence of competence may come from:

• current practice where evidence is generated from a current job role

• a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace

• the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification

• a combination of these.


9

It is important that the evidence is:

Valid relevant to the standards for which competence is claimed

Authentic produced by the learner

Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim

Reliable indicates that the learner can consistently perform at this level

Sufficient fully meets the requirements of the standards.

Types of evidence (to be read in conjunction with the assessment strategy in Annexe D)

To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms including the following examples:

• direct observation of the learner’s performance by their assessor (O)

• outcomes from oral or written questioning (Q&A)

• products of the learner’s work (P)

• personal statements and/or reflective accounts (RA)

• outcomes from simulation, where permitted by the assessment strategy (S)

• professional discussion (PD)

• assignment, project/case studies (A)

• authentic statements/witness testimony (WT)

• expert witness testimony (EPW)

• evidence of Recognition of Prior Learning (RPL).

The abbreviations may be used for cross-referencing purposes.

Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.

Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.

http://www.edexcel.com/


10

What do you need to offer this qualification?

Centre recognition

Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.

Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.

Approvals agreement

All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.

Quality assurance

Detailed information on Edexcel’s quality assurance processes is given in Annexe B.

What resources are required to deliver this qualification?

This qualification is designed to support learners working in the management and leadership sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe: Assessment requirements/strategy. Staff assessing the learner must meet the requirements within the overarching assessment strategy for the sector.


11

Unit format

Each unit in this specification contains the following sections.

Unit title:

Unit code:

Unit reference number:

QCF level:

Credit value:

Guided learning hours:

Unit summary:

Assessment requirements/evidence requirements:

Assessment methodology:

Learning outcomes:

Assessment criteria:

Evidence type: Portfolio reference:

Date:

The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).

This is the unit owner’s reference number for the specified unit.

This code is a unique reference number for the unit.

All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.

All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.

A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.

This provides a summary of the purpose of the unit.

The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.

Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.

The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.

Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.

This provides a summary of the assessment methodology to be used for the unit.

The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.

The learner should give the date when the evidence has been provided.


12


13

Units


14


15

Unit 1: Manage own professional development within an organisation

Unit code: A2

Unit reference number: L/600/9586

QCF level: 3

Credit value: 4

Guided learning hours: 20

Unit summary

This unit helps learners to produce, implement and review a personal professional development plan that supports development.

Assessment requirements/evidence requirements

Assessment must be carried out in way that is consistent with the requirements outlined in Annexe D: Assessment Strategy.

To pass the unit, learners must meet all of the assessment criteria.

Assessment methodology

This unit is assessed using evidence from the workplace, ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.

Simulation is not allowed.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

16

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to a

sses

s ow

n

care

er g

oals

and p

erso

nal

dev

elopm

ent.

1.1

Id

entify

ow

n c

aree

r an

d p

erso

nal

goals

.

1.2

Ass

ess

how

ow

n c

aree

r goal

s affec

t w

ork

role

and

pro

fess

ional

dev

elopm

ent.

2

Be

able

to s

et p

erso

nal

w

ork

obje

ctiv

es.

2.1

Agre

e SM

ART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

per

sonal

work

obje

ctiv

es

in lin

e w

ith o

rgan

isat

ional

obje

ctiv

es.

3

Be

able

to p

roduce

a

per

sonal

dev

elopm

ent

pla

n.

3.1

Id

entify

gaps

bet

wee

n o

bje

ctiv

es s

et,

ow

n c

urr

ent

know

ledge

and s

kills

.

3.2

Pr

oduce

a d

evel

opm

ent

pla

n.

4

Be

able

to im

ple

men

t an

d

monitor

ow

n p

erso

nal

dev

elopm

ent

pla

n.

4.1

Pla

n a

ctiv

itie

s id

entified

in o

wn d

evel

opm

ent

pla

n.

4.2

Exp

lain

how

to m

onitor

and r

evie

w o

wn p

erso

nal

dev

elopm

ent

pla

n.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


17

Unit 2: Set objectives and provide support for team members

Unit code: B5

Unit reference number: M/600/9600

QCF level: 3

Credit value: 5


Unit summary

This unit helps learners to set and support individuals and teams to achieve objectives.







N025050 –

Spec

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atio

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Edex

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vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

18

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to c

om

munic

ate

a te

am’s

purp

ose

and

obje

ctiv

es t

o t

he

team

m

ember

s.

1.1

D

escr

ibe

the

purp

ose

of a

team

.

1.2

Set

tea

m o

bje

ctiv

es w

ith its

mem

ber

s w

hic

h a

re

SM

ART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound).

1.3

Com

munic

ate

the

team

’s p

urp

ose

and o

bje

ctiv

es t

o

its

mem

ber

s.

2

Be

able

to d

evel

op a

pla

n

with t

eam

mem

ber

s sh

ow

ing h

ow

tea

m

obje

ctiv

es w

ill b

e m

et.

2.1

D

iscu

ss w

ith t

eam

mem

ber

s how

tea

m o

bje

ctiv

es

will

be

met

.

2.2

Ensu

re t

eam

mem

ber

s part

icip

ate

in t

he

pla

nnin

g

pro

cess

and t

hin

k cr

eative

ly.

2.3

D

evel

op p

lans

to m

eet

team

obje

ctiv

es.

2.4

Set

SM

ART p

erso

nal

work

obje

ctiv

es w

ith t

eam

m

ember

s.

N025050 –

Spec

ific

atio

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Edex

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vel 3 N

VQ

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tifica

te in M

anag

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t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

19

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to s

upport

tea

m

mem

ber

s id

entify

ing

opport

unitie

s an

d

pro

vidin

g s

upport

.

3.1

Id

entify

opport

unitie

s an

d d

ifficu

ltie

s fa

ced b

y te

am

m

ember

s.

3.2

D

iscu

ss iden

tified

opport

unitie

s an

d d

ifficu

ltie

s w

ith

team

mem

ber

s.

3.3

Pr

ovi

de

advi

ce a

nd s

upport

to t

eam

mem

ber

s to

ove

rcom

e id

entified

difficu

ltie

s and c

halle

nges

.

3.4

Pr

ovi

de

advi

ce a

nd s

upport

to t

eam

mem

ber

s to

m

ake

the

most

of id

entified

opport

unitie

s.

4

Be

able

to m

onitor

and

eval

uat

e pro

gre

ss a

nd

reco

gnis

e in

div

idual

and

team

ach

ieve

men

t.

4.1

M

onitor

and e

valu

ate

indiv

idual an

d t

eam

act

ivitie

s an

d p

rogre

ss.

4.2

Pro

vide

reco

gnitio

n w

hen

indiv

idual

and t

eam

obje

ctiv

es h

ave

bee

n a

chie

ved.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


20


21

Unit 3: Plan, allocate and monitor work of a team

Unit code: D5

Unit reference number: Y/600/9669

QCF level: 3

Credit value: 5


Unit summary

This unit helps learners to plan and allocate the work for a team, and support, monitor and improve team performance.






Simulation is not allowed

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

22

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

lan w

ork

for

a te

am.

1.1

Agre

e te

am

obje

ctiv

es w

ith o

wn m

anag

er.

1.2

D

evel

op a

pla

n f

or

a te

am t

o m

eet

agre

ed

obje

ctiv

es,

taki

ng into

acc

ount

capac

ity

and

capab

ilities

of th

e te

am

.

2

Be

able

to a

lloca

te w

ork

ac

ross

a t

eam

. 2.1

D

iscu

ss t

eam

pla

ns

with a

tea

m.

2.2

Agre

e w

ork

allo

cation a

nd S

MART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

obje

ctiv

es w

ith t

eam

mem

ber

s.

2.3

Agre

e st

andar

d o

f w

ork

req

uired

by

team

.

3

Be

able

to m

anag

e te

am

mem

ber

s to

ach

ieve

tea

m

obje

ctiv

es.

3.1

Support

all

team

mem

ber

s in

ord

er t

o a

chie

ve t

eam

obje

ctiv

es.

4

Be

able

to m

onitor

and

eval

uat

e th

e per

form

ance

of te

am m

ember

s.

4.1

Ass

ess

team

mem

ber

s’ w

ork

agai

nst

agre

ed

stan

dar

ds

and o

bje

ctiv

es.

4.2

Id

entify

and m

onitor

conflic

t w

ithin

a t

eam

.

4.3

Id

entify

cause

s fo

r te

am m

ember

s not

mee

ting

team

obje

ctiv

es.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

23

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5

Be

able

to im

pro

ve t

he

per

form

ance

of a t

eam

. 5.1

Id

entify

way

s of im

pro

ving t

eam

per

form

ance

.

5.2

Pr

ovi

de

const

ruct

ive

feed

back

to t

eam

mem

ber

s to

im

pro

ve t

hei

r per

form

ance

.

5.3

Im

ple

men

t id

entified

way

s of im

pro

ving t

eam

per

form

ance

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


24


25

Unit 4: Develop, maintain and review personal networks

Unit code: A3

Unit reference number: R/600/9587

QCF level: 4

Credit value: 4


Unit summary

This unit helps learners to develop, maintain and review networking relationships based on personal contacts.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

26

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

ben

efits

of

net

work

ing a

nd t

he

nee

d

for

dat

a p

riva

cy.

1.1

Eva

luat

e th

e ben

efits

of net

work

ing w

ith indiv

idual

s an

d o

rgan

isat

ions.

1.2

Id

entify

indiv

idual

s and o

rgan

isat

ions

that

would

pro

vide

ben

efits

to o

wn o

rgan

isat

ion a

nd n

etw

ork

s.

1.3

Exp

lain

the

nee

d for

confiden

tialit

y w

ith n

etw

ork

ing

conta

cts.

2

Be

able

to d

evel

op a

per

sonal

net

work

of

conta

cts.

2.1

D

evel

op n

etw

ork

s th

at

will

pro

vide

per

sonal and

org

anis

atio

nal

ben

efit.

2.2

D

evel

op g

uid

elin

es for

work

ing w

ith n

etw

ork

s in

lin

e w

ith o

rgan

isational

pro

cedure

s.

3

Be

able

to r

evie

w

net

work

ing r

elat

ionsh

ips.

3.1

Ass

ess

the

valu

e of ow

n c

urr

ent

per

sonal

net

work

.

3.2

Eva

luate

ow

n e

xper

ience

with e

xist

ing c

onta

cts

and

use

thes

e to

info

rm futu

re a

ctio

ns.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


27

Unit 5: Provide leadership and direction for own area of responsibility

Unit code: B6

Unit reference number: T/600/9601

QCF level: 4

Credit value: 5


Unit summary

This unit helps learners to provide leadership and direction for their area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

28

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to lea

d in o

wn

area

of

resp

onsi

bili

ty.

1.1

Id

entify

ow

n s

tren

gth

s an

d a

bili

ty t

o lea

d in a

le

ader

ship

role

.

1.2

Eva

luat

e st

rength

s w

ithin

ow

n a

rea

of

resp

onsi

bili

ty.

2

Be

able

to p

rovi

de

direc

tion a

nd s

et

obje

ctiv

es in o

wn a

rea

of

resp

onsi

bili

ty.

2.1

O

utlin

e dir

ection for

ow

n a

rea o

f re

sponsi

bili

ty.

2.2

Im

ple

men

t obje

ctiv

es w

ith c

olle

agues

that

alig

n

with t

hose

of th

e org

anis

atio

n.

3

Be

able

to c

om

munic

ate

the

direc

tion for

ow

n a

rea

of re

sponsi

bili

ty a

nd

colle

ct fee

dbac

k to

info

rm

impro

vem

ent.

3.1

Com

munic

ate

the

agre

ed d

irec

tion t

o indiv

idual

s w

ithin

ow

n a

rea o

f re

sponsi

bili

ty.

3.2

Colle

ct f

eedbac

k to

info

rm im

pro

vem

ent.

4

Be

able

to a

sses

s ow

n

lead

ersh

ip p

erfo

rman

ce.

4.1

Ass

ess

feed

bac

k on o

wn lea

der

ship

per

form

ance

.

4.2

Eva

luat

e ow

n lea

der

ship

per

form

ance

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


29

Unit 6: Ensure compliance with legal, regulatory, ethical and social requirements

Unit code: B8b

Unit reference number: H/600/9609

QCF level: 4

Credit value: 5


Unit summary

This unit helps learners to identify and correct failures in compliance with legal, regulatory, ethical and social requirements relating to their own areas of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

30

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to m

onitor

the

oper

atio

nal co

mplia

nce

of

pro

cedure

s in

mee

ting

legal

, re

gula

tory

, et

hic

al

and s

oci

al re

quirem

ents

.

1.1

M

onitor

the

oper

atio

nal

com

plia

nce

of

pro

cedure

s in

m

eeting leg

al,

regula

tory

, et

hic

al a

nd s

oci

al

requirem

ents

.

2

Be

able

to iden

tify

and

mak

e re

com

men

dat

ions

on a

reas

of non-

com

plia

nce

with

pro

cedure

s fo

r le

gal

, re

gula

tory

, et

hic

al a

nd

soci

al r

equirem

ents

re

lating t

o o

wn a

rea o

f re

sponsi

bili

ty.

2.1

Id

entify

are

as o

f non-c

om

plia

nce

with leg

al,

regula

tory

, et

hic

al a

nd s

oci

al pro

cedure

s.

2.2

Exa

min

e re

asons

for

non-c

om

plia

nce

with

pro

cedure

s.

2.3

M

ake

reco

mm

endat

ions

for

corr

ections

to e

nsu

re

com

plia

nce

with p

roce

dure

s.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


31

Unit 7: Manage risk in own area of responsibility

Unit code: B10b


QCF level: 4

Credit value: 4


Unit summary

This unit will ensure that learners can evaluate and manage risk in own area of responsibility, and communicate information on risks to relevant stakeholders.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

32

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to u

nder

take

a

risk

eva

luation f

or

curr

ent

and p

lanned

act

ivitie

s w

ithin

ow

n a

rea o

f re

sponsi

bili

ty.

1.1

Id

entify

pote

ntial

ris

ks in c

urr

ent

and p

lanned

ac

tivi

ties

within

ow

n a

rea o

f re

sponsi

bili

ty.

1.2

Ass

ess

the

nat

ure

of id

entified

ris

ks a

nd p

ote

ntial

co

nse

quen

ces.

1.3

Eva

luat

e th

e pro

bab

ility

of id

entified

ris

ks

occ

urr

ing.

2

Be

able

to m

inim

ise

the

impac

t an

d lik

elih

ood o

f pote

ntial

ris

ks o

ccurr

ing in

ow

n a

rea o

f re

sponsi

bili

ty.

2.1

Id

entify

way

s an

d m

eans

of

min

imis

ing t

he

impac

t an

d lik

elih

ood o

f pote

ntial

ris

ks.

2.2

Allo

cate

res

ponsi

bili

ty f

or

risk

man

agem

ent

to

rele

vant

indiv

idual

s w

ithin

ow

n a

rea o

f re

sponsi

bili

ty.

3

Be

able

to c

om

munic

ate

iden

tified

ris

ks.

3.1

Pr

ovi

de

info

rmat

ion o

n iden

tified

ris

ks t

o r

elev

ant

stak

ehold

ers.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


33

Unit 8: Review risk management processes in own area of responsibility

Unit code: B10c


QCF level: 4

Credit value: 3


Unit summary

This unit will ensure that learners are able to monitor, evaluate and improve risk management processes within own area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

34

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to m

onitor

and

eval

uat

e risk

man

agem

ent

pro

cess

es w

ithin

ow

n a

rea

of re

sponsi

bili

ty.

1.1

Id

entify

info

rmat

ion f

rom

ow

n a

rea

of re

sponsi

bili

ty

to r

evie

w t

he

risk

manag

emen

t pro

cess

.

1.2

Ass

ess

the

effe

ctiv

enes

s of

the

risk

man

agem

ent

pro

cess

.

2

Be

able

to im

pro

ve t

he

risk

man

agem

ent

pro

cess

. 2.1

Im

ple

men

t ch

anges

to t

he

risk

man

agem

ent

pro

cess

wher

e pote

ntial

im

pro

vem

ents

have

bee

n

iden

tified

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


35

Unit 9: Manage personal development Unit code: A1

Unit reference number: F/600/9469

QCF level: 2

Credit value: 4


Unit summary

This unit will ensure that learners can identify and assess progress against performance requirements in own work role.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

36

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

and

agre

e per

form

ance

re

quirem

ents

of

ow

n w

ork

ro

le.

1.1

O

utlin

e w

ork

role

per

form

ance

req

uirem

ents

with

those

they

rep

ort

to.

2

Be

able

to m

easu

re a

nd

pro

gre

ss a

gai

nst

obje

ctiv

es.

2.1

Id

entify

way

s th

at p

rogre

ss w

ill b

e m

easu

red

agai

nst

ow

n w

ork

obje

ctiv

es.

3

Be

able

to iden

tify

gaps

in

skill

s an

d k

now

ledge

in

ow

n p

erfo

rman

ce.

3.1

Exp

lain

know

ledge

and s

kills

req

uired

for

ow

n w

ork

ro

le.

3.2

Id

entify

opport

unitie

s an

d r

esourc

es a

vaila

ble

for

per

sonal

dev

elopm

ent.

3.3

Pr

oduce

a d

evel

opm

ent

pla

n t

o a

ddre

ss o

wn n

eeds

and a

gre

e w

ith lin

e m

anag

er.

4

Be

able

to c

arry

out

and

asse

ss a

ctiv

itie

s w

ithin

ow

n d

evel

opm

ent

pla

n.

4.1

Pla

n a

ctiv

itie

s in

ow

n d

evel

opm

ent

pla

n t

hat

addre

ss iden

tified

nee

ds.

4.2

Colle

ct f

eedbac

k fr

om

col

leagues

on t

he

resu

lt o

f dev

elopm

ent

activi

ties

on o

wn p

erfo

rman

ce.

4.3

Ass

ess

the

succ

ess

of

activi

ties

car

ried

out

as p

art

of ow

n d

evel

opm

ent

pla

n.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

37

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


38


39

Unit 10: Manage or support equality of opportunity, diversity and inclusion in own area of responsibility

Unit code: B11


QCF level: 3

Credit value: 4


Unit summary

This unit helps learners understand how to manage equality, diversity and inclusion in own area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

40

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d o

wn

resp

onsi

bili

ties

under

eq

ual

ity

legis

lation,

rele

vant

codes

of pra

ctic

e an

d o

wn o

rgan

isational

polic

ies.

1.1

Exp

lain

how

equal

ity

of opport

unity,

div

ersi

ty a

nd

incl

usi

on r

elat

e to

leg

al,

indust

ry r

equir

emen

ts a

nd

org

anis

atio

nal

polic

ies.

1.2

D

escr

ibe

how

equalit

y of opport

unity,

div

ersi

ty a

nd

incl

usi

on a

re c

onsi

der

ed in p

lannin

g in o

wn a

rea o

f re

sponsi

bili

ty.

2

Be

able

to c

om

munic

ate

an o

rgan

isat

ion’s

wri

tten

eq

ual

ity,

div

ersi

ty a

nd

incl

usi

on p

olic

y an

d

pro

cedure

s in

ow

n a

rea

of

resp

onsi

bili

ty.

2.1

O

utlin

e an

org

anis

atio

n’s

equal

ity,

div

ersi

ty a

nd

incl

usi

on p

olic

y an

d p

roce

dure

s.

3

Be

able

to m

onitor

equal

ity,

div

ersi

ty a

nd

incl

usi

on w

ithin

ow

n a

rea

of re

sponsi

bili

ty.

3.1

M

onitor

how

equal

ity,

div

ersi

ty a

nd incl

usi

on

activi

ties

in o

wn a

rea

of re

sponsi

bili

ty a

re in lin

e w

ith o

wn o

rgan

isation.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


41

Unit 11: Support team members in identifying, developing and implementing new ideas

Unit code: C1


QCF level: 3

Credit value: 4


Unit summary

This unit helps learners to support team members in identifying, developing and implementing new ideas. It also helps learners to provide recognition for innovation.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

42

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to d

evel

op t

eam

id

eas

and d

evel

op t

he

crea

tivi

ty o

f te

am

mem

ber

s

1.1

Enco

ura

ge

team

mem

ber

s to

iden

tify

idea

s.

1.2

Rec

ord

tea

m m

ember

s’ idea

s.

2

Be

able

to a

sses

s th

e vi

abili

ty o

f te

am m

ember

s’

idea

s.

2.1

Ass

ess

with t

eam

mem

ber

s th

e pote

ntial

ben

efits

and r

isks

ass

oci

ated

with a

n idea

, an

d t

he

reso

urc

es r

equired

.

3

Be

able

to s

upport

tea

m

mem

ber

s to

im

ple

men

t id

eas.

3.1

Exp

lain

how

to s

upport

tea

m m

ember

s in

su

bm

itting form

al p

roposa

ls for

appro

val.

3.2

Exp

lain

to t

eam

mem

ber

s how

to iden

tify

and

ove

rcom

e bar

rier

s to

im

ple

men

ting a

n idea

.

4

Be

able

to im

ple

men

t te

am idea

s.

4.1

M

onitor

the

imple

men

tation o

f id

eas

by

ow

n t

eam

.

4.2

Com

munic

ate

the

pro

gre

ss o

f im

ple

men

tation t

o

rele

vant

oth

ers

ow

n o

rgan

isat

ion.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


43

Unit 12: Implement change in own area of responsibility

Unit code: C6


QCF level: 6

Credit value: 4


Unit summary

This unit helps learners to implement and evaluate a plan for change in their area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

44

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to

imple

men

t ch

ange

in o

wn

area

of

resp

onsi

bili

ty.

1.1

Exp

lain

the

mai

n m

odel

s an

d m

ethods

for

man

agin

g c

han

ge.

2

Be

able

to invo

lve

and

support

oth

ers

thro

ugh

the

chan

ge

pro

cess

.

2.1

Com

munic

ate

the

ben

efits

of and r

easo

ns

for

chan

ge

and h

ow

they

rel

ate

to b

usi

nes

s obje

ctiv

es.

2.2

Im

ple

men

t an

d a

gre

e a

pla

n t

o s

upport

chan

ge.

3

Be

able

to im

ple

men

t an

d

monitor

a p

lan f

or

chan

ge

in o

wn a

rea

of

resp

onsi

bili

ty.

3.1

Apply

SM

ART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

obje

ctiv

es w

ith

indiv

idual

s an

d t

eam

s to

pla

n for

chan

ge.

3.2

Ass

ess

opport

unitie

s an

d b

arrier

s to

chan

ge.

3.3

Rev

iew

act

ion p

lans

and a

ctiv

itie

s acc

ord

ing t

o

iden

tified

opport

unitie

s an

d b

arr

iers

to c

han

ge.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


45

Unit 13: Develop working relationships with colleagues and stakeholders

Unit code: D2a

Unit reference number: K/600/9661

QCF level: 4

Credit value: 4


Unit summary

This unit will help learners to develop effective working relationships with colleagues and stakeholders.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

46

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to iden

tify

st

ake

hold

ers

and t

hei

r re

leva

nce

to a

n

org

anis

atio

n.

1.1

Id

entify

an o

rgan

isat

ion’s

sta

kehold

ers.

1.2

Eva

luat

e th

e ro

les,

res

ponsi

bili

ties

, in

tere

sts

and

conce

rns

of st

akeh

old

ers.

1.3

Ass

ess

the

import

ance

of id

entified

sta

kehold

ers.

2

Under

stan

d h

ow

to

esta

blis

h w

ork

ing

rela

tionsh

ips

with

colle

agues

and

stak

ehold

ers.

2.1

Cla

rify

how

to a

gre

e a

com

mon s

ense

of

purp

ose

w

ith c

olle

agues

and s

take

hold

ers.

2.2

Sum

mar

ise

how

to c

reat

e an

envi

ronm

ent

of tr

ust

an

d m

utu

al re

spec

t w

ith c

olle

agues

and

stak

ehold

ers.

3

Be

able

to c

reate

an

envi

ronm

ent

of tr

ust

and

mutu

al r

espec

t w

ith

colle

agues

and

stak

ehold

ers.

3.1

Rev

iew

and r

evis

e th

e nee

ds

and m

otiva

tions

of

colle

agues

and s

take

hold

ers.

3.2

D

emonst

rate

inte

ract

ion w

ith c

olle

agues

and

stake

hold

ers

that

allo

ws

resp

ect

for

the

view

s and

actions

of

oth

ers.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


47

Unit 14: Recruit staff in own area of responsibility

Unit code: D3a


QCF level: 5

Credit value: 4


Unit summary

This unit helps learners to contribute to the recruitment, selection and induction of staff and evaluate the processes used.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

48

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to r

evie

w h

um

an

reso

urc

e re

quirem

ents

to

mee

t busi

nes

s obje

ctiv

es

in o

wn a

rea

of

resp

onsi

bili

ty.

1.1

Exa

min

e th

e hum

an r

esourc

es r

equired

to m

eet

obje

ctiv

es in o

wn a

rea

of re

sponsi

bili

ty.

1.2

Id

entify

gaps

bet

wee

n c

urr

ent

and r

equired

hum

an

reso

urc

es t

o m

eet

obje

ctiv

es.

1.3

Ass

ess

the

options

for

hum

an r

esourc

e re

quirem

ents

to m

eet

obje

ctiv

es.

2

Under

stan

d t

he

import

ance

of en

suring

that

rec

ruitm

ent

and

sele

ctio

n p

roce

sses

mee

t le

gal

, re

gula

tory

, et

hic

al

and s

oci

al re

quirem

ents

.

2.1

Exp

lain

how

to e

nsu

re r

ecru

itm

ent

and s

elec

tion

pro

cess

es a

re fai

r.

2.2

Exp

lain

how

to e

nsu

re t

hat

leg

al re

quirem

ents

, in

dust

ry r

egula

tions,

org

anis

atio

nal

polic

ies

and

pro

fess

ional

codes

are

met

.

2.3

Exp

lain

when

to s

eek

spec

ialis

t ex

per

tise

th

roughout

the

recr

uitm

ent

pro

cess

.

3

Be

able

to p

artici

pat

e in

th

e re

cruitm

ent

and

sele

ctio

n p

roce

ss.

3.1

Consu

lt w

ith r

elev

ant

oth

ers

to p

roduce

or

updat

e jo

b d

escr

iptions.

3.2

Agre

e w

ith c

olle

agues

the

stages

in t

he

recr

uitm

ent

and s

elec

tion p

roce

ss for

iden

tified

vaca

nci

es.

3.3

Id

entify

the

met

hods

and c

rite

ria

that

will

be

use

d

in t

he

recr

uitm

ent

and s

elec

tion p

roce

ss.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

49

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to e

valu

ate

the

recr

uitm

ent

and s

elec

tion

pro

cess

and iden

tify

im

pro

vem

ents

for

the

futu

re.

4.1

Ass

ess

and s

elec

t ca

ndid

ates

usi

ng a

gre

ed m

ethods

and c

rite

ria.

4.2

Eva

luat

e th

e re

cruitm

ent

and s

elec

tion m

ethods

and c

rite

ria

use

d in o

wn a

rea o

f re

sponsi

bili

ty.

4.3

Id

entify

way

s of im

pro

ving futu

re r

ecru

itm

ent

and

sele

ctio

n.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


50


51

Unit 15: Develop working relationships with colleagues

Unit code: D1


QCF level: 2

Credit value: 3


Unit summary

This unit will help learners to establish and develop effective working relationships with colleagues.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

52

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

ben

efits

of

work

ing w

ith c

olle

agues

. 1.1

D

escr

ibe

the

ben

efits

of pro

duct

ive

work

ing

rela

tionsh

ips.

2

Be

able

to e

stab

lish

work

ing r

elat

ionsh

ips

with

colle

agues

.

2.1

Id

entify

colle

agues

within

ow

n a

nd o

ther

org

anis

atio

ns.

2.2

Agre

e th

e ro

les

and r

esponsi

bili

ties

for

colle

agues

.

3

Be

able

to a

ct in a

pro

fess

ional

and r

espec

tful

man

ner

when

work

ing

with c

olle

agues

.

3.1

Exp

lain

how

to d

ispla

y beh

avi

our

that

show

s pro

fess

ional

ism

.

4

Be

able

to c

om

munic

ate

with c

olle

agues

. 4.1

Id

entify

, in

form

ation t

o o

ther

s cl

early

and

conci

sely

.

4.2

Exp

lain

how

to r

ecei

ve a

nd c

larify

ow

n

under

stan

din

g o

f in

form

atio

n.

5

Be

able

to iden

tify

pote

ntial

work

-rel

ated

difficu

ltie

s an

d e

xplo

re

solu

tions.

5.1

Id

entify

pote

ntial

work

-rel

ated

difficu

ltie

s and

conflic

ts o

f in

tere

st.

5.2

Exp

lain

how

to r

esolv

e id

entified

pote

ntial

difficu

ltie

s.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


53

Unit 16: Plan, allocate and monitor work in own area of responsibility

Unit code: D6


QCF level: 4

Credit value: 5


Unit summary

This unit helps learners to plan, allocate and monitor work in own area of responsibility, and make any necessary changes to original work plans.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

54

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

roduce

a w

ork

pla

n f

or

ow

n a

rea o

f re

sponsi

bili

ty.

1.1

Exp

lain

the

conte

xt in w

hic

h w

ork

is

to b

e under

take

n.

1.2

Id

entify

the

skill

s bas

e an

d t

he

reso

urc

es a

vaila

ble

.

1.3

Exa

min

e priorities

and s

ucc

ess

criter

ia n

eeded

for

the

team

.

1.4

Pr

oduce

a w

ork

pla

n f

or

ow

n a

rea

of re

sponsi

bili

ty.

2

Be

able

to a

lloca

te a

nd

agre

e re

sponsi

bili

ties

with

team

mem

ber

s.

2.1

Id

entify

tea

m m

ember

s’ r

esponsi

bili

ties

for

iden

tified

work

act

ivitie

s.

2.2

Agre

e re

sponsi

bili

ties

and S

MART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic

and T

ime-

bound)

obje

ctiv

es w

ith t

eam

mem

ber

s.

3

Be

able

to m

onitor

the

pro

gre

ss a

nd q

ual

ity

of

work

in o

wn a

rea o

f re

sponsi

bili

ty a

nd p

rovi

de

feed

back

.

3.1

Id

entify

way

s to

monitor

pro

gre

ss a

nd q

ual

ity

of

work

.

3.2

M

onitor

and e

valu

ate

pro

gre

ss a

gai

nst

agre

ed

stan

dar

ds

and p

rovi

de

feed

back

to t

eam

mem

ber

s.

4

Be

able

to r

evie

w a

nd

amen

d p

lans

of w

ork

for

ow

n a

rea o

f re

sponsi

bili

ty

and c

om

munic

ate

chan

ges

.

4.1

Rev

iew

and a

men

d w

ork

pla

n w

her

e ch

anges

are

nee

ded

.

4.2

Com

munic

ate

chan

ges

to t

eam

mem

ber

s.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

55

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


56


57

Unit 17: Support learning and development within own area of responsibility

Unit code: D7


QCF level: 4

Credit value: 5


Unit summary

This unit helps learners to understand the importance of learning and to develop a learning environment within own area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

58

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

the

lear

nin

g n

eeds

of

colle

agues

in o

wn a

rea

of

resp

onsi

bili

ty.

1.1

Id

entify

gaps

bet

wee

n r

equirem

ents

of co

lleag

ues

’ cu

rren

t or

futu

re w

ork

role

s an

d t

hei

r ex

isting

know

ledge,

under

standin

g a

nd s

kills

.

1.2

Pr

ioritise

lea

rnin

g n

eeds

of co

lleag

ues

.

1.3

Pr

oduce

per

sonal

dev

elopm

ent

pla

ns

for

colle

agues

in

ow

n a

rea

of re

sponsi

bili

ty.

2

Under

stan

d h

ow

to

dev

elop a

lea

rnin

g

envi

ronm

ent

in o

wn a

rea

of re

sponsi

bili

ty.

2.1

Exp

lain

the

ben

efits

of

continual

lea

rnin

g a

nd

dev

elopm

ent.

2.2

Exp

lain

how

lea

rnin

g o

pport

unitie

s ca

n b

e pro

vided

fo

r ow

n a

rea

of re

sponsi

bili

ty.

3

Be

able

to s

upport

co

lleag

ues

in lea

rnin

g a

nd

its

applic

ation.

3.1

Id

entify

info

rmat

ion,

advi

ce a

nd g

uid

ance

to

support

lea

rnin

g.

3.2

Com

munic

ate

to c

olle

agues

to t

ake

resp

onsi

bili

ty

for

thei

r ow

n lea

rnin

g.

3.3

Exp

lain

to c

olle

agues

how

to g

ain

acc

ess

to lea

rnin

g

reso

urc

es.

3.4

Support

colle

agues

to p

ract

ise

and r

efle

ct o

n w

hat

th

ey h

ave

lear

ned

.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

59

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to e

valu

ate

lear

nin

g o

utc

om

es a

nd

futu

re lea

rnin

g a

nd

dev

elopm

ent

of

colle

agues

.

4.1

Exa

min

e w

ith e

ach

colle

ague,

whet

her

the

lear

nin

g

activi

ties

under

take

n h

ave

ach

ieve

d t

he

des

ired

outc

om

es.

4.2

Support

colle

agues

when

updat

ing t

hei

r per

sonal

dev

elopm

ent

pla

n.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


60


61

Unit 18: Address performance problems affecting team members

Unit code: D8


QCF level: 4

Credit value: 3


Unit summary

This unit will ensure that learners are able to identify, discuss, resolve and record team members’ performance problems.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

62

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d leg

al

requirem

ents

, in

dust

ry

regula

tions,

org

anis

atio

nal

polic

ies

and p

rofe

ssio

nal

co

des

conce

rnin

g

per

form

ance

.

1.1

Id

entify

leg

al r

equirem

ents

, in

dust

ry r

egula

tions,

org

anis

atio

nal

polic

ies

and p

rofe

ssio

nal

codes

co

nce

rnin

g p

erfo

rman

ce.

1.2

Exp

lain

lim

its

of ow

n a

uth

ority

rel

atin

g t

o

per

form

ance

pro

ble

ms.

2

Be

able

to iden

tify

per

form

ance

pro

ble

ms

of

team

mem

ber

s.

2.1

Ass

ess

team

mem

ber

s per

form

ance

agai

nst

per

form

ance

crite

ria.

2.2

Eva

luat

e ca

use

s of id

entified

per

form

ance

pro

ble

ms.

3

Be

able

to d

iscu

ss

per

form

ance

pro

ble

ms

with t

eam

mem

ber

s.

3.1

Id

entify

per

form

ance

pro

ble

ms

to t

he

atte

ntion o

f th

e te

am

mem

ber

conce

rned

.

3.2

Exp

lain

an o

rgan

isat

ion’s

polic

ies

for

man

agin

g

per

form

ance

pro

ble

ms

to t

he

team

mem

ber

co

nce

rned

.

3.3

D

evel

op a

confiden

tial re

cord

of

dis

cuss

ions

with

team

mem

ber

s ab

out

pro

ble

ms

affe

ctin

g t

hei

r per

form

ance

.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

63

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to s

et a

cours

e of

action t

o d

eal w

ith

iden

tified

pro

ble

ms

with

team

mem

ber

s.

4.1

Exp

lain

and d

iscu

ss a

lter

nat

ive

cours

es o

f ac

tion

with t

he

team

mem

ber

conce

rned

.

4.2

Id

entify

the

cours

e of

action w

ith t

he

team

mem

ber

co

nce

rned

.

4.3

Rev

iew

and r

evis

e co

nfiden

tial

rec

ord

s of

dis

cuss

ions

with t

eam

mem

ber

s ab

out

pro

ble

ms

affe

ctin

g t

hei

r per

form

ance

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


64


65

Unit 19: Build, support and manage a team

Unit code: D9


QCF level: 4

Credit value: 4


Unit summary

This unit will ensure that learners are able to develop and manage and disband a team through a project cycle.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

66

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

purp

ose

an

d r

equired

att

ribute

s of

a te

am a

nd s

elec

t th

ose

th

at m

atc

h t

he

team

’s

requirem

ents

.

1.1

Exp

lain

the

role

of a t

eam

in t

he

achie

vem

ent

of a

spec

ific

pro

ject

or

activi

ty.

1.2

Id

entify

the

attr

ibute

s nee

ded

within

the

team

to

ach

ieve

its

obje

ctiv

es.

1.3

Anal

yse

the

skill

s an

d k

now

ledge

of pote

ntial

and

curr

ent

team

mem

ber

s ag

ain

st t

he

iden

tified

nee

ds.

1.4

Id

entify

indiv

idual

s w

hose

att

ribute

s m

ost

clo

sely

m

atch

the

iden

tified

req

uirem

ents

.

2

Be

able

to induct

tea

m

mem

ber

s an

d

com

munic

ate

thei

r ro

les

and r

esponsi

bili

ties

.

2.1

Com

munic

ate

pro

ject

aim

s an

d o

bje

ctiv

es t

o t

eam

m

ember

s.

2.2

Exp

lain

how

to intr

oduce

tea

m m

ember

s to

each

oth

er a

nd d

iscu

ss e

ach

mem

ber

’s r

ole

and

resp

onsi

bili

ties

.

3

Under

stan

d h

ow

to

support

tea

m

dev

elopm

ent.

3.1

Id

entify

the

stag

es o

f te

am d

evel

opm

ent.

3.2

Exp

lain

how

to r

esolv

e co

nflic

t bet

wee

n t

eam

m

ember

s.

3.3

D

escr

ibe

met

hods

of en

coura

gin

g t

eam

mem

ber

s to

sh

are

know

ledge

and s

kills

to a

chie

ve p

roje

ct

obje

ctiv

es.

3.4

Exp

lain

how

to e

nco

ura

ge

open

com

munic

atio

n,

trust

and r

espec

t bet

wee

n t

eam

mem

ber

s.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

67

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to m

anag

e te

am

per

form

ance

and

under

stan

d h

ow

to

dis

ban

d a

tea

m.

4.1

M

onitor

and r

evie

w t

he

per

form

ance

of

a te

am

agai

nst

its

purp

ose

.

4.2

Com

munic

ate

pro

ject

dev

elopm

ents

to t

eam

m

ember

s an

d s

upport

any

change

in r

ole

s or

resp

onsi

bili

ties

.

4.3

Com

munic

ate

team

and indiv

idual

succ

esse

s to

all

the

team

mem

ber

s.

5

Under

stan

d h

ow

to

dis

ban

d t

eam

. 5.1

Exp

lain

how

to p

repare

tea

m m

ember

s fo

r pro

ject

co

ncl

usi

on.

5.2

D

escr

ibe

how

tea

m is

dis

ban

ded

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


68


69

Unit 20: Manage conflict in a team Unit code: D10

Unit reference number: R/600/9685

QCF level: 3

Credit value: 3


Unit summary

This unit will ensure that learners understand how to identify potential and actual conflicts within a team and take action to resolve them.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

70

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to s

upport

tea

m

mem

ber

s’ u

nder

stan

din

g

of th

eir

role

and p

osi

tion

within

a t

eam

.

1.1

Com

munic

ate

to t

eam

mem

ber

s th

e st

andar

ds

of

work

and b

ehav

iour

expec

ted o

f th

em.

1.2

Exp

lain

how

tea

m m

ember

s ca

n w

ork

toget

her

and

support

each

oth

er.

2

Be

able

to t

ake

mea

sure

s to

min

imis

e co

nflic

t w

ithin

a

team

.

2.1

Id

entify

iss

ues

with o

rgan

isational

str

uct

ure

s,

syst

ems

or

pro

cedure

s th

at

are

likel

y to

giv

e ri

se t

o

conflic

t.

2.2

Id

entify

pote

ntial

conflic

t bet

wee

n t

eam

mem

ber

s.

2.3

Exp

lain

act

ion r

equired

to a

void

pote

ntial

conflic

t an

d a

gre

e st

rate

gie

s fo

r co

nflic

t re

solu

tion.

3

Be

able

to u

nder

stan

d h

ow

to

enco

ura

ge

team

m

ember

s to

res

olv

e th

eir

ow

n c

onflic

ts.

3.1

Exp

lain

how

tea

m m

ember

s ca

n b

e en

coura

ged

to

iden

tify

and r

esolv

e th

eir

ow

n p

roble

ms

and

conflic

ts.

3.2

Exp

lain

how

res

pec

t ca

n b

e dev

eloped

and

mai

nta

ined

bet

wee

n t

eam

mem

ber

s.

4

Be

able

to u

nder

stan

d

legal

and o

rgan

isational

re

quirem

ents

conce

rnin

g

conflic

t.

4.1

Exp

lain

leg

al and o

rganis

atio

nal re

quirem

ents

co

nce

rnin

g c

onflic

t in

ow

n t

eam

.

4.2

Exp

lain

how

to m

ainta

in c

om

ple

te,

accu

rate

and

confiden

tial re

cord

s of co

nflic

ts a

nd t

hei

r outc

om

es.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

71

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


72


73

Unit 21: Lead and manage meetings Unit code: D11


QCF level: 3

Credit value: 4


Unit summary

This unit will ensure that learners are able to prepare for, lead and follow up issues identified in meetings.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

74

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

repar

e to

lea

d

a m

eeting.

1.1

Per

form

act

ivitie

s nee

ded

to b

e ca

rrie

d o

ut

in

pre

par

ation for

leadin

g a

mee

ting.

1.2

Pr

oduce

docu

men

tation in s

upport

of act

ivitie

s.

2

Be

able

to m

anag

e m

eeting p

roce

dure

s.

2.1

Id

entify

any

form

al pro

cedure

s th

at a

pply

in o

wn

org

anis

atio

n.

3

Be

able

to c

hai

r a

mee

ting.

3.1

M

anag

e th

e ag

enda

in c

ooper

ation w

ith p

art

icip

ants

to

ensu

re m

eeting o

bje

ctiv

es a

re m

et.

3.2

Pr

oduce

min

ute

s of th

e m

eeting a

nd a

lloca

te a

ctio

n

poin

ts a

fter

dis

cuss

ions.

4

Be

able

to u

nder

take

post

-mee

ting t

ask

s.

4.1

Exp

lain

that

the

min

ute

s of th

e m

eeting p

rovi

de

an

accu

rate

rec

ord

of pro

ceed

ings.

4.2

Com

munic

ate

and follo

w u

p m

eeting o

utc

om

es t

o

rele

vant

indiv

idual

s

4.3

Eva

luat

e w

het

her

the

mee

ting’s

obje

ctiv

es w

ere

met

and iden

tify

pote

ntial

im

pro

vem

ents

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


75

Unit 22: Participate in meetings Unit code: D12


QCF level: 2

Credit value: 2


Unit summary

This unit will ensure that learners are able to prepare for, take part in and communicate information arising from meetings.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

76

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to p

repar

e fo

r a

mee

ting.

1.1

Exp

lain

mee

ting o

bje

ctiv

es p

rior

to t

he

mee

ting.

1.2

Id

entify

ow

n r

ole

and p

repar

e as

nec

essa

ry.

2

Be

able

to p

artici

pat

e in

a

mee

ting.

2.1

Contr

ibute

to m

eeting d

iscu

ssio

ns

usi

ng e

viden

ce t

o

support

ow

n o

pin

ions.

2.2

Ack

now

ledge

oth

er v

iew

poin

ts p

rese

nte

d a

t a

mee

ting.

2.3

See

k cl

arific

atio

n o

r co

nfirm

atio

n o

f ow

n

under

stan

din

g o

f outc

om

es.

3

Be

able

to c

om

munic

ate

info

rmat

ion t

o r

elev

ant

stak

ehold

ers.

3.1

Com

munic

ate

info

rmat

ion f

rom

the

mee

ting t

o

those

who h

ave

an inte

rest

, in

lin

e w

ith a

ny

org

anis

atio

nal

pro

toco

l.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


77

Unit 23: Support individuals to develop and take responsibility for their performance

Unit code: D13

Unit reference number: D/600/9690

QCF level: 4

Credit value: 4


Unit summary

This unit will ensure that learners are able to support individuals in assessing and implementing a development plan. It also ensures learners are able to monitor an individual’s progress and provide feedback.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

78

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to a

gre

e th

eir

per

form

ance

dev

elopm

ent

nee

ds

with a

n indiv

idual

.

1.1

Exp

lain

the

stan

dar

ds

of per

form

ance

req

uired

for

curr

ent

or

futu

re r

ole

with a

n indiv

idual

.

1.2

Id

entify

and a

gre

e th

e per

form

ance

dev

elopm

ent

nee

ds

for

the

indiv

idual

.

2

Be

able

to u

nder

stan

d h

ow

to

hel

p a

n indiv

idual

cr

eate

a d

evel

opm

ent

pla

n.

2.1

Id

entify

options

availa

ble

to s

upport

an indiv

idual in

m

eeting d

esired

sta

ndar

ds

of per

form

ance

.

2.2

Exp

lain

spec

ific

act

ions

nee

ded

to a

chie

ve

obje

ctiv

es.

2.3

Exp

lain

the

pro

cess

for

an indiv

idual

to c

reat

e a

dev

elopm

ent

pla

n.

3

Be

able

to s

upport

an

indiv

idual

in im

ple

men

ting

thei

r dev

elopm

ent

pla

n.

3.1

D

escr

ibe

the

opport

unitie

s pro

vided

for

an

indiv

idual

to im

pro

ve p

erfo

rman

ce.

3.2

Exp

lain

the

outc

om

e to

an indiv

idual

for

impro

ved

per

form

ance

.

4

Be

able

to e

valu

ate

an

indiv

idual

’s p

rogre

ss

agai

nst

a d

evel

opm

ent

pla

n a

nd p

rovi

de

feed

bac

k fo

r co

ntinual

per

form

ance

im

pro

vem

ent.

4.1

M

onitor

and e

valu

ate

an indiv

idual

’s p

rogre

ss

again

st t

hei

r dev

elopm

ent

pla

n.

4.2

Im

ple

men

t fe

edbac

k to

make

dev

elopm

ent

pla

n

revi

sions.

4.3

Exp

lain

how

to e

nco

ura

ge

indiv

idual

s to

take

re

sponsi

bili

ty f

or

continuin

g t

hei

r per

form

ance

dev

elopm

ent.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

79

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


80


81

Unit 24: Know how to follow disciplinary procedures

Unit code: D14


QCF level: 4

Credit value: 4


Unit summary

This unit will ensure that learners understand how to follow disciplinary issues and inform individuals of expected performance.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

82

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to u

nder

stan

d

per

form

ance

exp

ecta

tions

of an

org

anis

atio

n.

1.1

Exp

lain

an o

rgan

isat

ion’s

req

uired

sta

ndar

ds

of

conduct

and p

erfo

rmance

.

1.2

Exp

lain

an o

rgan

isat

ion’s

form

al d

isci

plin

ary

pro

cedure

.

2

Be

able

to iden

tify

and u

se

com

munic

atio

n m

ethods

to a

sses

s pote

ntial

cas

es

of m

isco

nduct

or

unsa

tisf

acto

ry

per

form

ance

.

2.1

Exp

lain

how

to iden

tify

when

an indiv

idual’s

per

form

ance

fal

ls b

elow

org

anis

atio

nal

sta

ndar

ds.

2.2

Id

entify

com

munic

atio

n m

ethods

use

d t

o g

ather

in

form

atio

n o

n p

ote

ntial

case

s of m

isco

nduct

or

unsa

tisf

act

ory

per

form

ance

.

3

Be

able

to k

now

how

to

info

rmal

ly d

eal w

ith c

ases

of m

inor

mis

conduct

or

unsa

tisf

acto

ry

per

form

ance

.

3.1

Id

entify

the

diffe

rence

s bet

wee

n m

isco

nduct

, gro

ss

mis

conduct

and u

nsa

tisf

acto

ry p

erfo

rman

ce,

and

how

each

should

be

han

dle

d.

3.2

Eva

luat

e w

het

her

a c

ase

of

mis

conduct

or

unsa

tisf

act

ory

per

form

ance

can

be

dea

lt w

ith

info

rmal

ly.

3.3

Ass

ess

met

hods

availa

ble

to im

pro

ve p

erfo

rman

ce

or

beh

avi

our.

3.4

Exp

lain

the

import

ance

of

reco

rdin

g info

rmal

dis

ciplin

ary

pro

ceed

ings.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

83

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to f

ollo

w a

n

org

anis

atio

n’s

form

al

dis

ciplin

ary

pro

cedure

.

4.1

Exp

lain

the

import

ance

of

seek

ing a

dvi

ce a

nd

guid

ance

fro

m s

pec

ialis

ts p

rior

to t

aki

ng a

ctio

n.

4.2

Exp

lain

when

to follo

w form

al d

isci

plin

ary

pro

cedure

s.

4.3

Ass

ess

the

import

ance

of co

mm

unic

atin

g

dis

ciplin

ary

pro

cedure

s to

indiv

idual

s.

4.4

Exp

lain

how

to r

ecord

and s

tore

info

rmation

thro

ughout

the

dis

ciplin

ary

pro

cess

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


84


85

Unit 25: Managing grievance procedures Unit code: D15


QCF level: 4

Credit value: 3


Unit summary

This unit will ensure that learners can follow grievance procedures in their own organisation.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

86

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to

pre

vent

pote

ntial

griev

ance

s.

1.1

Id

entify

situat

ions

that

are

lik

ely

to lea

d t

o

griev

ance

s in

an o

rganis

atio

n.

1.2

Exp

lain

how

to p

reve

nt

pote

ntial griev

ance

s.

2

Under

stan

d a

n

org

anis

atio

n’s

griev

ance

polic

y an

d p

roce

dure

and

dea

l w

ith c

once

rns

rais

ed

by

indiv

idual

s in

form

ally

.

2.1

Exp

lain

an o

rgan

isat

ion’s

griev

ance

polic

y and

pro

cedure

.

2.2

Id

entify

the

circ

um

stan

ces

wher

e a

conce

rn m

ay

be

dea

lt w

ith info

rmal

ly.

2.3

Exp

lain

the

met

hods

use

d t

o d

eal in

form

ally

with

conce

rns.

3

Under

stan

d h

ow

to f

ollo

w

griev

ance

pro

cedure

s.

3.1

Exp

lain

how

to f

ollo

w a

n o

rgan

isat

ion’s

wri

tten

griev

ance

pro

cedure

.

3.2

Exp

lain

the

import

ance

of

com

munic

atin

g g

riev

ance

pro

cedure

s.

3.3

Id

entify

how

to s

eek

advi

ce a

nd g

uid

ance

fro

m

spec

ialis

ts o

r co

lleag

ues

when

dea

ling w

ith

griev

ance

s.

3.4

Exp

lain

how

to r

ecord

and s

tore

info

rmation

thro

ughout

the

griev

ance

pro

cess

.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

87

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


88


89

Unit 26: Support the management of redundancies in own area of responsibility

Unit code: D16


QCF level: 4

Credit value: 3


Unit summary

This unit will ensure that learners can manage redundancies, follow organisational procedures, communicate and seek support in own area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

90

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d h

ow

to f

ollo

w

redundan

cy p

olic

y w

ithin

ow

n a

rea o

f re

sponsi

bili

ty.

1.1

Exp

lain

ow

n o

rgan

isation’s

red

undan

cy p

olic

y,

pro

cess

es a

nd a

ny

appea

ls p

roce

dure

s.

1.2

Id

entify

how

to a

cces

s su

pport

fro

m c

olle

agues

or

spec

ialis

ts w

hen

follo

win

g r

edundan

cy p

roce

sses

.

2

Com

munic

ate

info

rmat

ion

on r

edundan

cies

to t

hose

af

fect

ed.

2.1

Exp

lain

how

continuous

com

munic

atio

n w

ith t

hose

af

fect

ed b

y th

e re

dundan

cy p

olic

y.

2.2

Exp

lain

the

form

of co

mm

unic

ation r

equired

to

info

rm indiv

idual

s se

lect

ed for

redundan

cy.

2.3

Ass

ess

how

to m

ainta

in t

he

mora

le o

f re

mai

nin

g

indiv

idual

s.

3

Under

stan

d h

ow

to

support

those

aff

ecte

d b

y re

dundan

cies

.

3.1

Id

entify

wher

e su

pport

fro

m c

olle

agues

or

spec

ialis

ts m

ay b

e acc

esse

d b

y th

ose

aff

ecte

d b

y re

dundan

cies

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


91

Unit 27: Develop and implement a risk assessment plan in own area of responsibility

Unit code: E6


QCF level: 4

Credit value: 6


Unit summary

This unit helps learners promote, monitor and review health and safety in own area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

92

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

legal

requirem

ents

and p

erso

nal

re

sponsi

bili

ties

for

hea

lth

and s

afe

ty w

ithin

an

org

anis

atio

n.

1.1

Sta

te t

he

legal

req

uirem

ents

that

apply

to o

wn r

ole

in

rel

atio

n t

o h

ealth a

nd s

afe

ty.

1.2

Consu

lt w

ith s

pec

ialis

t advi

sor(

s) o

n h

ealth a

nd

safe

ty p

olic

y an

d p

roce

dure

s.

1.3

Exp

lain

an o

rgan

isat

ion’s

hea

lth a

nd s

afe

ty

resp

onsi

bili

ties

.

1.4

D

escr

ibe

hea

lth a

nd s

afet

y re

sponsi

bili

ties

in o

wn

area

of

resp

onsi

bili

ty.

2

Be

able

to p

rom

ote

the

import

ance

of hea

lth a

nd

safe

ty p

ract

ices

.

2.1

Com

munic

ate

an o

rgan

isat

ion’s

writt

en h

ealth a

nd

safe

ty p

olic

y to

indiv

idual

s w

ithin

ow

n a

rea

of

resp

onsi

bili

ty.

2.2

Allo

cate

suffic

ient

reso

urc

es t

o d

eal w

ith h

ealth a

nd

safe

ty iss

ues

in o

wn a

rea

of

resp

onsi

bili

ty.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

93

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to e

nsu

re t

hat

haz

ards

and r

isks

are

id

entified

and m

anaged

in

ow

n a

rea o

f re

sponsi

bili

ty.

3.1

Consu

lt w

ith c

olle

agues

on h

ealth a

nd s

afet

y haz

ards

and r

isks

in o

wn a

rea o

f re

sponsi

bili

ty.

3.2

Ass

ess

hea

lth a

nd s

afe

ty h

azar

ds

and r

isks

in o

wn

area

of

resp

onsi

bili

ty.

3.3

Id

entify

haza

rds

and r

isks

that

req

uire

action t

o b

e ta

ken t

o e

nsu

re c

om

plia

nce

with leg

al an

d

org

anis

atio

nal

req

uirem

ents

.

3.4

D

evel

op a

nd im

ple

men

t a

pla

n in o

wn a

rea

of

resp

onsi

bili

ty.

4

Be

able

to m

onitor

and

revi

ew h

ealth a

nd s

afe

ty

per

form

ance

and p

olic

y in

ow

n a

rea o

f re

sponsi

bili

ty.

4.1

Est

ablis

h p

roce

dure

s th

at m

onitor

hea

lth a

nd s

afe

ty

per

form

ance

in o

wn a

rea

of

resp

onsi

bili

ty.

4.2

Rev

iew

the

hea

lth a

nd s

afe

ty p

erfo

rman

ce o

f ow

n

area

of

resp

onsi

bili

ty.

4.3

Rev

iew

the

hea

lth a

nd s

afe

ty p

olic

y in

ow

n a

rea o

f re

sponsi

bili

ty.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


94


95

Unit 28: Manage physical resources Unit code: E8


QCF level: 4

Credit value: 3


Unit summary

This unit will ensure that learners are able to identify, obtain, manage and review the use of physical resources. The unit also ensures learners are able to take the environmental impact of resource use into consideration.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

96

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

import

ance

of

sust

ain

abili

ty w

hen

usi

ng

phys

ical

res

ourc

es.

1.1

Exp

lain

the

import

ance

of usi

ng s

ust

ainab

le

reso

urc

es.

1.2

Exp

lain

the

pote

ntial im

pact

of

reso

urc

e use

on t

he

envi

ronm

ent.

1.3

Exp

lain

how

to u

se r

esourc

es e

ffec

tive

ly a

nd

effici

ently.

1.4

D

escr

ibe

act

ions

one

can t

ake

to m

inim

ise

any

adve

rse

envi

ronm

enta

l im

pac

t of usi

ng p

hys

ical

re

sourc

es.

2

Be

able

to iden

tify

re

sourc

e re

quirem

ents

for

ow

n a

rea o

f re

sponsi

bili

ty.

2.1

Consu

lt w

ith c

olle

agues

to iden

tify

thei

r pla

nned

ac

tivi

ties

and c

orr

espondin

g r

esourc

e nee

ds.

2.2

Eva

luat

e pas

t re

sourc

e use

to info

rm e

xpec

ted

futu

re d

eman

d.

2.3

Id

entify

res

ourc

e re

quirem

ents

for

ow

n a

rea

of

resp

onsi

bili

ty.

3

Be

able

to o

bta

in r

equired

re

sourc

es f

or

ow

n a

rea

of

resp

onsi

bili

ty.

3.1

Subm

it a

busi

nes

s ca

se t

o p

rocu

re r

equired

re

sourc

es.

3.2

Rev

iew

and a

gre

e re

quired

res

ourc

es w

ith r

elev

ant

indiv

idual

s.

3.3

Exp

lain

an o

rgan

isat

ion’s

pro

cess

es for

pro

curing

agre

ed r

esourc

es.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

97

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to m

onitor

and

revi

ew t

he

qual

ity

and

usa

ge

of re

sourc

es in o

wn

area

of

resp

onsi

bili

ty.

4.1

M

onitor

the

qual

ity

of re

sourc

es a

gai

nst

req

uired

sp

ecific

atio

ns.

4.2

Id

entify

diffe

rence

s bet

wee

n a

ctual

and p

lanned

use

of

reso

urc

es a

nd t

ake

corr

ective

act

ion.

4.3

Anal

yse

the

effe

ctiv

enes

s an

d e

ffic

iency

of re

sourc

e use

in o

wn a

rea o

f re

sponsi

bili

ty.

4.4

M

ake

reco

mm

endations

to im

pro

ve t

he

effe

ctiv

enes

s an

d e

ffic

iency

of

reso

urc

e use

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


98


99

Unit 29: Manage the environmental impact of work activities

Unit code: E9


QCF level: 4

Credit value: 5


Unit summary

This unit will ensure that learners understand how to, and are able to, assess the environmental impact of their work and operate in such a way as to reduce the impact on the environment.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

100

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

legal

requirem

ents

and

envi

ronm

enta

l polic

ies

that

im

pac

t on o

wn a

rea

of re

sponsi

bili

ty.

1.1

Exp

lain

the

legal re

quirem

ents

that

im

pac

t on o

wn

area

of

resp

onsi

bili

ty.

1.2

Exp

lain

the

envi

ronm

enta

l polic

ies

that

im

pac

t on

ow

n a

rea o

f re

sponsi

bili

ty.

2

Under

stan

d h

ow

to a

sses

s th

e im

pac

t of w

ork

ac

tivi

ties

on t

he

envi

ronm

ent

and h

ow

this

ca

n b

e m

inim

ised

.

2.1

Exp

lain

what

spec

ialis

t ad

vice

is

avai

lable

to

man

age

the

envi

ronm

enta

l im

pac

t of w

ork

ac

tivi

ties

.

2.2

Exp

lain

how

to a

sses

s th

e im

pact

of w

ork

act

ivitie

s an

d r

esourc

es o

n t

he

envi

ronm

ent.

2.3

Exp

lain

how

to m

inim

ise

the

envi

ronm

enta

l im

pact

of w

ork

act

ivitie

s.

3

Be

able

to a

sses

s an

d

report

on t

he

envi

ronm

enta

l im

pact

of

work

act

ivitie

s in

ow

n a

rea

of re

sponsi

bili

ty.

3.1

Ass

ess

the

envi

ronm

enta

l im

pact

of w

ork

act

ivitie

s an

d r

esourc

e use

.

3.2

Pro

duce

a r

eport

on t

he

envi

ronm

enta

l im

pac

t of

work

act

ivitie

s an

d r

esourc

e use

, w

ith

reco

mm

endat

ions

for

impro

vem

ent.

4

Be

able

to o

rgan

ise

work

ac

tivi

ties

and r

esourc

e use

to

min

imis

e en

viro

nm

enta

l im

pac

t.

4.1

Adap

t th

e use

of

reso

urc

es in o

wn a

rea

of

resp

onsi

bili

ty t

o r

educe

envi

ronm

enta

l im

pac

t.

4.2

O

rgan

ise

act

ivitie

s in

ow

n a

rea o

f re

sponsi

bili

ty t

o

reduce

envi

ronm

enta

l im

pact

.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

101

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

5

Be

able

to p

rom

ote

ongoin

g im

pro

vem

ent

in

envi

ronm

enta

l per

form

ance

.

5.1

Est

ablis

h m

eans

by

whic

h indiv

idual

s ca

n iden

tify

an

d r

eport

opport

unitie

s fo

r im

pro

ving

envi

ronm

enta

l per

form

ance

.

5.2

Com

munic

ate

envi

ronm

enta

l ben

efits

resu

ltin

g fro

m

chan

ges

to w

ork

act

ivitie

s.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


102


103

Unit 30: Make effective decisions Unit code: E10


QCF level: 3

Credit value: 3


Unit summary

This unit will ensure that learners understand the process of decision making, and can identify and analyse information to enable them to come to a final decision.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

104

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

ci

rcum

stan

ces

that

req

uire

a dec

isio

n t

o b

e m

ade.

1.1

Exp

lain

the

circ

um

stan

ces

requirin

g a

dec

isio

n t

o b

e m

ade.

1.2

Sta

te t

he

des

ired

obje

ctiv

e(s)

for

maki

ng a

dec

isio

n.

1.3

Est

ablis

h c

rite

ria

on w

hic

h t

o b

ase

the

dec

isio

n,

in

line

with o

wn o

rgan

isat

ion.

2

Be

able

to c

olle

ct

info

rmat

ion t

o info

rm

dec

isio

n m

akin

g.

2.1

Id

entify

info

rmat

ion n

eeded

to info

rm t

he

dec

isio

n-

mak

ing p

roce

ss.

2.2

Com

munic

ate

with s

take

hold

ers

affe

cted

by

the

dec

isio

n.

2.3

Exp

lain

how

to info

rm s

take

hold

ers

about

the

dec

isio

n-m

akin

g p

roce

ss.

3

Be

able

to a

nal

yse

info

rmat

ion t

o info

rm

dec

isio

n m

akin

g.

3.1

Id

entify

info

rmat

ion f

or

valid

ity

and r

elev

ance

to

the

dec

isio

n-m

akin

g p

roce

ss.

3.2

Anal

yse

info

rmat

ion a

nd a

gai

nst

est

ablis

hed

cr

iter

ia.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

105

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to m

ake

a dec

isio

n.

4.1

Apply

dec

isio

n-m

akin

g t

echniq

ue(

s) t

o d

eter

min

e a

dec

isio

n.

4.2

Exp

lain

the

dec

isio

n m

ade

in lin

e w

ith d

esired

obje

ctiv

es.

4.3

Com

munic

ate

the

dec

isio

n t

aken

to r

elev

ant

stak

ehold

ers.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


106


107

Unit 31: Communicate information and knowledge

Unit code: E11


QCF level: 2

Credit value: 3


Unit summary

This unit will ensure that learners are able to communicate selected information and knowledge to a target audience using appropriate communication techniques and methods.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

108

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

the

info

rmat

ion r

equired

, an

d

its

relia

bili

ty,

for

com

munic

atio

n.

1.1

Exp

lain

the

info

rmation a

nd k

now

ledge

that

nee

ds

com

munic

atin

g.

1.2

Id

entify

the

targ

et a

udie

nce

req

uirin

g t

he

info

rmat

ion a

nd k

now

ledge.

2

Be

able

to u

nder

stan

d

com

munic

atio

n t

echniq

ues

an

d m

ethods.

2.1

Id

entify

what

tec

hniq

ues

and m

ethods

can b

e use

d

to c

om

munic

ate

info

rmat

ion a

nd k

now

ledge.

2.2

Exp

lain

how

to s

elec

t th

e m

ost

appro

priat

e te

chniq

ue

and m

ethod.

3

Be

able

to c

om

munic

ate

info

rmat

ion a

nd

know

ledge

usi

ng

appro

priat

e te

chniq

ues

an

d m

ethods.

3.1

Com

munic

ate

to t

arg

et a

udie

nce

usi

ng t

he

appro

priat

e te

chniq

ues

and m

ethods.

3.2

Exp

lain

how

the

targ

et a

udie

nce

has

rec

eive

d a

nd

under

stood t

he

info

rmat

ion c

om

munic

ated

.

4

Be

able

to a

dap

t co

mm

unic

atio

n t

echniq

ues

an

d m

ethods

acc

ord

ing t

o

targ

et a

udie

nce

res

ponse

.

4.1

Exp

lain

how

to m

odify

com

munic

atio

n t

echniq

ues

an

d m

ethods

in r

esponse

to v

erbal

and n

on-v

erbal

fe

edback

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


109

Unit 32: Manage knowledge in own area of responsibility

Unit code: E12


QCF level: 3

Credit value: 4


Unit summary

This unit will ensure that learners are able to understand how knowledge is managed, using agreed procedures and processes in own organisation.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

110

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to u

nder

stan

d

exis

ting k

now

ledge

man

agem

ent

in o

wn a

rea

of re

sponsi

bili

ty.

1.1

D

escr

ibe

how

know

ledge

is g

ained

and a

pplie

d in

ow

n a

rea o

f re

sponsi

bili

ty.

1.2

Exp

lain

how

know

ledge

is s

har

ed in o

wn a

rea

of

resp

onsi

bili

ty.

1.3

O

utlin

e how

inte

llect

ual

pro

per

ty is

pro

tect

ed in

ow

n a

rea o

f re

sponsi

bili

ty.

2

Be

able

to d

evel

op

know

ledge

2.1

Id

entify

est

ablis

hed

pro

cess

es a

nd p

roce

dure

s w

hic

h c

an d

evel

op k

now

ledge.

2.2

Exp

lain

how

to s

upport

indiv

idual

s to

ensu

re

know

ledge

dev

elopm

ent

pro

cess

es a

re follo

wed

.

3

Be

able

to s

hare

kn

ow

ledge.

3.1

Com

munic

ate

esta

blis

hed

pro

cess

es a

nd

pro

cedure

s w

hic

h s

hare

know

ledge

acro

ss o

wn a

rea

of re

sponsi

bili

ty.

3.2

Exp

lain

how

to s

upport

indiv

idual

s to

ensu

re

know

ledge-

shar

ing p

roce

sses

are

follo

wed

.

4

Be

able

to m

onitor

and

eval

uat

e kn

ow

ledge

man

agem

ent

in o

wn a

rea

of re

sponsi

bili

ty.

4.1

Ass

ess

the

know

ledge

dev

elopm

ent

pro

cess

in o

wn

area

of

resp

onsi

bili

ty.

4.2

Im

ple

men

t an

y ch

anges

to im

pro

ve k

now

ledge

man

agem

ent.

4.3

M

onitor

chan

ge

and d

evel

opm

ent

in t

he

know

ledge

dev

elopm

ent

pro

cess

.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

111

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


112


113

Unit 33: Procure supplies Unit code: E15


QCF level: 3

Credit value: 2


Unit summary

This unit will ensure that learners are able to identify required supplies, procure supplies and monitor their delivery.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

114

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

re

quirem

ents

for

supplie

s.

1.1

Sel

ect

colle

agues

to a

gre

e re

quirem

ents

for

supplie

s.

1.2

Pr

oduce

a s

pec

ific

atio

n for

supply

req

uirem

ents

.

2

Be

able

to e

valu

ate

supplie

rs t

hat

mee

t id

entified

req

uirem

ents

.

2.1

Id

entify

supplie

rs t

hat

mee

t re

sourc

e,

org

anis

atio

nal

and leg

al r

equirem

ents

.

2.2

Eva

luat

e su

pplie

rs a

gai

nst

req

uirem

ents

.

3

Be

able

to s

elec

t su

pplie

rs

and o

bta

in s

upplie

s.

3.1

Sel

ect

supplie

r(s)

that

bes

t m

eet

requirem

ents

.

3.2

Exp

lain

how

to a

gre

e w

ith t

he

contr

actu

al t

erm

s w

ith s

elec

ted s

upplie

r(s)

.

4

Be

able

to m

onitor

supplie

r per

form

ance

. 4.1

Id

entify

how

to m

onitor

supplie

r per

form

ance

and

del

iver

y ag

ainst

agre

ed c

ontr

act

ual

ter

ms.

4.2

Exp

lain

the

pro

cedure

for

dea

ling w

ith b

reac

hes

of

contr

act

.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


115

Unit 34: Manage a tendering process Unit code: E16


QCF level: 4

Credit value: 4


Unit summary

This unit will ensure that learners are able to manage a tendering process, including developing product or service specifications and tender guidelines, evaluating tenders and selecting a supplier to deliver the required products or services.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

116

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

ender

ing

pro

cess

es

1.1

Exp

lain

the

legal re

quirem

ents

of a t

ender

ing

pro

cess

.

1.2

Exp

lain

org

anis

atio

nal

ten

der

ing p

olic

ies

and

pro

cess

es.

1.3

Exp

lain

how

to s

eek

spec

ialis

t su

pport

for

the

tender

ing p

roce

ss.

2

Be

able

to d

raw

up a

sp

ecific

atio

n for

required

pro

duct

s or

serv

ices

.

2.1

Consu

lt w

ith c

olle

agues

to iden

tify

and a

gre

e re

quirem

ents

for

pro

duct

s or

serv

ices

.

2.2

D

raw

up a

spec

ific

atio

n t

hat

des

crib

es t

he

pro

duct

s or

serv

ices

req

uired

.

3

Be

able

to w

rite

an

invi

tation t

o t

ender

docu

men

t an

d

com

munic

ate

it t

o

pro

spec

tive

supplie

rs.

3.1

W

rite

an invi

tation t

o t

ender

outlin

ing r

equired

sp

ecific

atio

ns

and o

rgan

isat

ional

ten

der

ing

pro

cess

es.

3.2

Com

munic

ate

the

invi

tation t

o t

ender

to

pro

spec

tive

supplie

rs.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

117

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Under

stan

d h

ow

to

resp

ond f

airly

to p

re-

tender

quer

ies.

4.1

Exp

lain

how

to r

espond t

o p

re-t

ender

quer

ies

in

way

s th

at e

nsu

re a

ll pro

spec

tive

supplie

rs h

ave

the

sam

e in

form

atio

n.

5

Be

able

to e

valu

ate

rece

ived

ten

der

s.

5.1

Est

ablis

h c

rite

ria

with w

hic

h t

o e

valu

ate

rece

ived

te

nder

s.

5.2

Rec

eive

, re

cord

and o

pen

ten

der

s in

lin

e w

ith s

tate

d

tender

ing p

roce

ss.

5.3

See

k cl

arific

atio

n fro

m p

rosp

ective

supplie

rs w

her

e nec

essa

ry.

5.4

Eva

luat

e te

nder

s ag

ainst

est

ablis

hed

crite

ria.

6

Be

able

to s

elec

t a

supplie

r an

d p

rovi

de

post

-te

nder

fee

dbac

k.

6.1

O

ffer

a c

ontr

act

to t

he

chose

n s

upplie

r.

6.2

In

form

unsu

cces

sful su

pplie

rs o

f th

e outc

om

e an

d

pro

vide

feed

bac

k.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


118


119

Unit 35: Plan and manage a project Unit code: F1

Unit reference number: J/600/9750

QCF level: 4

Credit value: 8


Unit summary

This unit helps learners to clarify the scope and objectives of a project, develop a project plan, and consult and agree the plan with others.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

120

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

princi

ple

s,

pro

cess

es,

tools

and

tech

niq

ues

of pro

ject

m

anag

emen

t.

1.1

D

escr

ibe

the

role

s and r

esponsi

bili

ties

of

a pro

ject

m

anag

er.

1.2

Exp

lain

how

to a

pply

princi

ple

s, p

roce

sses

, to

ols

an

d t

echniq

ues

of pro

ject

man

agem

ent.

2

Be

able

to a

gre

e th

e sc

ope

and o

bje

ctiv

es o

f a

pro

ject

.

2.1

Agre

e SM

ART (

Spec

ific

, M

easu

rable

, Ach

ieva

ble

, Rea

listic,

and T

ime-

bound)

obje

ctiv

es a

nd s

cope

of

the

pro

ject

with p

roje

ct s

ponso

r(s)

and

stak

ehold

ers.

3

Be

able

to iden

tify

the

budget

in o

rder

to d

evel

op

a pro

ject

pla

n.

3.1

Id

entify

budget

and t

imes

cale

s in

ord

er t

o d

evel

op

the

pro

ject

pla

n w

ith s

take

hold

ers.

3.2

Consu

lt w

ith s

take

hold

ers

to n

egotiat

e th

e pro

ject

pla

n.

3.3

Id

entify

pote

ntial

ris

ks a

nd c

ontingen

cies

.

3.4

Est

ablis

h c

rite

ria

and p

roce

sses

for

eval

uat

ing t

he

pro

ject

on c

om

ple

tion.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

121

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Be

able

to im

ple

men

t a

pro

ject

pla

n.

4.1

Allo

cate

role

s an

d r

esponsi

bili

ties

to p

roje

ct t

eam

m

ember

s.

4.2

Pro

vide

reso

urc

es iden

tified

in t

he

pro

ject

pla

n.

4.3

Brief

pro

ject

tea

m m

ember

s on t

he

pro

ject

pla

n a

nd

thei

r ro

les

and r

esponsi

bili

ties

.

4.4

Im

ple

men

t a

pro

ject

pla

n u

sing p

roje

ct

man

agem

ent

tools

and t

echniq

ues

.

5

Be

able

to m

anag

e a

pro

ject

to its

concl

usi

on.

5.1

Apply

a r

ange

of pro

ject

man

agem

ent

tools

and

tech

niq

ues

to m

onitor,

contr

ol and r

evie

w p

rogre

ss.

5.2

Pr

ovi

de

support

to p

roje

ct t

eam

mem

ber

s.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


122


123

Unit 36: Develop and implement marketing plans

Unit code: F4


QCF level: 4

Credit value: 6


Unit summary

This unit will ensure that learners can produce a marketing strategy, implement a plan and monitor and evaluate the plan to determine future marketing activities.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

124

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to iden

tify

and

priori

tise

mar

keting

obje

ctiv

es f

or

ow

n a

rea

of

resp

onsi

bili

ty.

1.1

Anal

yse

the

org

anis

ation’s

busi

nes

s pla

n t

o iden

tify

m

arke

ting o

bje

ctiv

es f

or

ow

n a

rea

of re

sponsi

bili

ty.

1.2

Exp

lain

the

org

anis

ation’s

culture

, vi

sion a

nd

valu

es.

1.3

Anal

yse

and p

rioritise

mar

keting o

bje

ctiv

es.

2

Be

able

to p

roduce

a

mar

keting s

trat

egy

in o

wn

area

of

resp

onsi

bili

ty.

2.1

D

escr

ibe

and e

valu

ate

the

targ

et m

arke

ts f

or

ow

n

org

anis

atio

n’s

pro

duct

s or

serv

ices

.

2.2

Id

entify

and c

onsu

lt w

ith m

ark

etin

g s

pec

ialis

ts if

required

.

2.3

Id

entify

mar

keting t

ools

and m

odel

s to

dev

elop a

st

rate

gy.

2.4

D

evel

op a

mar

keting s

trat

egy

bas

ed o

n k

ey s

ucc

ess

criter

ia for

ow

n a

rea

of re

sponsi

bili

ty.

3

Be

able

to p

roduce

and

imple

men

t a

mark

etin

g

pla

n f

or

ow

n a

rea o

f re

sponsi

bili

ty.

3.1

Eva

luat

e th

e re

sourc

e re

quirem

ents

for

the

mar

keting p

lan.

3.2

Pr

oduce

a m

arke

ting p

lan b

ase

d o

n t

he

stra

tegy.

3.3

Agre

e ro

les

and r

esponsi

bili

ties

of st

ake

hold

ers.

3.4

Com

munic

ate

the

mark

etin

g p

lan w

ith k

ey

stak

ehold

ers.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

125

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

4

Monitor

and e

valu

ate

the

mar

keting p

lan in o

wn

area

of

resp

onsi

bili

ty.

4.1

M

onitor

pro

gre

ss o

f th

e m

arke

ting p

lan a

gai

nst

busi

nes

s obje

ctiv

es.

4.2

Ass

ess

and e

valu

ate

the

impac

t of th

e m

ark

etin

g

pla

n.

4.3

Rev

ise

futu

re m

ark

etin

g p

lans

bas

ed o

n t

he

impac

t ev

aluat

ion.

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


126


127

Unit 37: Analyse the market in which your organisation operates

Unit code: F9


QCF level: 4

Credit value: 5


Unit summary

This unit will ensure that learners are able to analyse an organisation’s market position and trends. Learners can analyse customer needs and communicate to stakeholders.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

128

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to a

nal

yse

cust

om

ers’

nee

ds.

1.1

Ass

ess

the

econom

ic e

nvi

ronm

ent

in w

hic

h y

our

org

anis

atio

n o

per

ate

s.

1.2

Eva

luat

e yo

ur

cust

om

ers’

nee

ds

and r

elat

e to

ow

n

org

anis

atio

n.

1.3

Anal

yse

cust

om

er p

erce

ption o

f ow

n

pro

duct

s/se

rvic

es in c

om

pariso

n t

o c

om

pet

itors

2

Be

able

to a

nal

yse

the

mar

ket

usi

ng r

esea

rch

tools

and t

echniq

ues

.

2.1

Id

entify

and u

tilis

e m

arke

t re

sear

ch s

pec

ialis

ts if

nec

essa

ry.

2.2

Anal

yse

curr

ent

and f

utu

re m

acro

- an

d m

icro

-ec

onom

ic t

rends

in o

wn s

ecto

r.

2.3

U

se r

ecognis

ed r

esea

rch t

ools

to a

sses

s m

arke

t tr

ends

and o

pport

unitie

s fo

r gro

wth

.

3

Be

able

to c

om

munic

ate

rese

arc

h f

indin

gs

to

info

rm m

anag

eria

l dec

isio

ns.

3.1

Pr

oduce

a r

eport

base

d o

n r

esea

rch f

indin

gs.

3.2

Com

munic

ate

the

report

to k

ey indiv

idual

s w

ithin

ow

n o

rgan

isat

ion.

3.3

Eva

luat

e fe

edbac

k fr

om

key

indiv

idual

s.

3.4

Rev

ise

and c

om

munic

ate

updat

ed r

eport

to k

ey

indiv

idual

s.

3.5

M

onitor

the

econom

ic e

nvi

ronm

ent

and c

han

ges

in

cust

om

ers’

nee

ds.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

129

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


130


131

Unit 38: Manage the achievement of customer satisfaction

Unit code: F11

Unit reference number: A/600/9793

QCF level: 4

Credit value: 5


Unit summary

This unit helps learners to understand the importance of monitoring customer service satisfaction levels to manage the achievement of customer satisfaction.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

132

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to u

nder

stan

d

cust

om

er s

ervi

ce

stan

dar

ds

required

in o

wn

org

anis

atio

n.

1.1

Exp

lain

cust

om

er s

ervi

ce s

tandar

ds

within

ow

n

org

anis

atio

n.

1.2

D

escr

ibe

cust

om

er s

ervi

ce b

est

pra

ctic

e in

ow

n

sect

or

usi

ng r

esea

rch t

echniq

ues

.

2

Be

able

to im

ple

men

t su

stain

able

pro

cess

es f

or

cust

om

er s

atis

fact

ion.

2.1

D

efin

e su

stai

nab

le p

roce

sses

taki

ng into

acc

ount

envi

ronm

enta

l is

sues

.

2.2

Id

entify

sust

ainab

le p

roce

sses

to s

upport

cust

om

er

serv

ice

standar

ds.

2.3

Pr

oduce

a p

lan f

or

imple

men

tation.

2.4

Sta

te c

ust

om

er s

ervi

ce s

tandard

s w

ith r

elev

ant

key

stak

ehold

ers.

2.5

Ensu

re r

esourc

es a

re p

rovi

ded

to d

eliv

er a

gre

ed

stan

dar

ds

of

cust

om

er s

ervi

ce.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

133

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

3

Be

able

to m

anag

e and

support

colle

agues

in

del

iver

ing c

ust

om

er

serv

ice

standar

ds.

3.1

Com

munic

ate

cust

om

er s

ervi

ce r

ole

s an

d

resp

onsi

bili

ties

with e

mplo

yees

in o

wn o

rganis

atio

n.

4

Be

able

to m

anag

e and

dev

elop c

ulture

in o

wn

org

anis

atio

n t

o s

upport

cu

stom

er s

ervi

ce

stan

dar

ds.

4.1

Eva

luat

e th

e cu

lture

in o

wn o

rgan

isat

ion.

4.2

Id

entify

tec

hniq

ues

for

impro

ving m

otiva

tion

amongst

em

plo

yees

.

4.3

D

escr

ibe

motiva

tional

str

ateg

ies

for

impro

ving

cust

om

er s

ervi

ce s

tandar

ds.

5

Be

able

to m

onitor

cust

om

er s

ervi

ce lev

els

for

continuous

impro

vem

ent.

5.1

D

escr

ibe

met

hods

of m

easu

ring c

ust

om

er

satisf

act

ion.

5.2

D

evel

op p

roce

sses

for

monitori

ng c

ust

om

er

satisf

act

ion,

incl

udin

g c

ust

om

er fee

dback

m

echan

ism

s.

5.3

Rev

iew

em

plo

yee

per

form

ance

to e

nsu

re c

ust

om

er

serv

ice

standar

ds

and o

rganis

ational

valu

es a

re

met

.

5.4

Anal

yse

and m

onitor

cust

om

er s

ervi

ce

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


134


135

Unit 39: Prepare for and support quality audits

Unit code: F14


QCF level: 4

Credit value: 4


Unit summary

The unit will ensure that learners understand the quality standards and are able to participate in a quality audit and take corrective action.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

136

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Under

stan

d t

he

qual

ity

stan

dar

ds

and p

roce

dure

s th

at a

pply

to o

wn a

rea

of

resp

onsi

bili

ty.

1.1

D

escr

ibe

the

qual

ity

stan

dar

ds

and p

roce

dure

s th

at

apply

to o

wn a

rea o

f re

sponsi

bili

ty.

2

Be

able

to m

onitor

work

in

ow

n a

rea o

f re

sponsi

bili

ty

agai

nst

qual

ity

stan

dar

ds

and p

roce

dure

s.

2.1

Sel

ect

and a

pply

met

hods

for

monitori

ng w

ork

.

3

Be

able

to p

repar

e fo

r a

qual

ity

audit in o

wn a

rea

of re

sponsi

bili

ty.

3.1

Pr

epare

and o

rganis

e re

cord

s and d

ocu

men

tation

for

the

qualit

y au

ditor.

3.2

Rev

iew

pre

vious

qualit

y au

dits

and e

nsu

re a

gre

ed

reco

mm

endat

ions

have

bee

n im

ple

men

ted.

4

Be

able

to d

iscu

ss q

ual

ity

audit f

indin

gs

with t

he

auditor.

4.1

D

iscu

ss w

ith t

he

auditor

the

resu

lts

of th

e au

dit a

nd

iden

tify

any

are

as

for

impro

vem

ent.

4.2

Agre

e co

rrec

tive

act

ions

to r

emed

y an

y id

entified

is

sues

, an

d s

et a

dat

e fo

r th

eir

imple

men

tation.

5

Be

able

to c

om

ple

te

agre

ed a

ctio

ns

follo

win

g a

qual

ity

audit.

5.1

Tak

e co

rrec

tive

act

ion b

ased

on q

ual

ity

audit

findin

gs.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

137

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


138


139

Unit 40: Manage customer service in own area of responsibility

Unit code: F17

Unit reference number: D/600/9804

QCF level: 3

Credit value: 4


Unit summary

This unit will ensure that learners are able to explain customer service standards to support staff and monitor customer service performance in own area of responsibility.







N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

140

Lear

ning

out

com

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Be

able

to e

stab

lish a

nd

com

munic

ate

mea

sura

ble

cu

stom

er s

ervi

ce

stan

dar

ds

for

ow

n a

rea

of

resp

onsi

bili

ty.

1.1

Sta

te o

rganis

atio

nal

, le

gal

and r

egula

tory

re

quirem

ents

for

cust

om

er s

ervi

ce s

tandar

ds.

1.2

Exp

lain

exp

ecte

d s

tandar

ds

for

cust

om

er s

ervi

ce

per

form

ance

to e

mplo

yees

in o

wn a

rea o

f re

sponsi

bili

ty.

1.3

D

escr

ibe

mea

sure

men

t cr

iter

ia t

o m

onitor

cust

om

er

serv

ice

per

form

ance

.

2

Be

able

to s

upport

sta

ff in

mee

ting c

ust

om

er s

ervi

ce

stan

dar

ds.

2.1

Id

entify

sta

ff a

nd o

ther

res

ourc

es t

o m

eet

cust

om

er

serv

ice

standar

ds.

2.2

Com

munic

ate

role

s and r

esponsi

bili

ties

to

emplo

yees

and p

rovi

de

support

.

2.3

D

escr

ibe

how

to r

esolv

e cu

stom

er s

ervi

ce q

uer

ies

within

ow

n o

rgan

isat

ion’s

polic

y.

3

Be

able

to m

onitor

and

eval

uat

e cu

stom

er s

ervi

ce

per

form

ance

, sy

stem

s an

d

pro

cess

es.

3.1

M

onitor

cust

om

er s

ervi

ce p

erfo

rman

ce a

gain

st

esta

blis

hed

cri

teri

a.

3.2

Anal

yse

feed

bac

k fr

om

sta

ff a

nd c

ust

om

ers

on t

he

qual

ity

of

cust

om

er s

ervi

ce.

3.3

Eva

luat

e cu

stom

er f

eedbac

k an

d iden

tify

are

as for

impro

vem

ent.

3.4

Rec

om

men

d c

han

ges

to c

ust

om

er s

ervi

ce p

roce

sses

or

stan

dar

ds

bas

ed o

n p

erfo

rman

ce e

valu

atio

n.

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

141

Lear

ner

nam

e:__________________________________________

D

ate:

___________________________

Lear

ner

sig

nat

ure

:_______________________________________

D

ate:

___________________________

Ass

esso

r si

gnat

ure

:______________________________________

D

ate:

___________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

________________________________

(i

f sa

mple

d)

Dat

e:___________________________


142

Further information

Our customer service numbers are:

BTEC and NVQ 0844 576 0026

GCSE 0844 576 0027

GCE 0844 576 0025

The Diploma 0844 576 0028

DiDA and other qualifications 844 576 0031

Calls may be recorded for training purposes.

Useful publications

Related information and publications include:

• Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually

• functional skills publications – specifications, tutor support materials and question papers

• Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)

• the current Edexcel publications catalogue and update catalogue.

Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.

NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.

How to obtain National Occupational Standards

Information on the Management Standards NOS can now be obtained from the pan-sector SSC:

The Council for Administration (CfA) 6 Graphite Square Vauxhall Walk London SE11 5EE

Telephone: 020 7091 9620 Website: www.cfa.uk.com


143

Professional development and training

Edexcel supports UK and international customers with training related to NVQ and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.

The support we offer focuses on a range of issues including:

• planning for the delivery of a new programme

• planning for assessment and grading

• developing effective assignments

• building your team and teamwork skills

• developing student-centred learning and teaching approaches

• building functional skills into your programme

• building effective and efficient quality assurance systems.

The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.

The training we provide:

• is active

• is designed to be supportive and thought provoking

• builds on best practice

• may be suitable for those seeking evidence for their continuing professional development.


144

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

145

Ann

exe

A:

Prog

ress

ion

path

way

s

The

Edex

cel q

ualif

icat

ion

fram

ewor

k fo

r M

anag

emen

t an

d Le

ader

ship

wit

hin

the

Busi

ness

sec

tor.

Level

Gen

era

l q

uali

fica

tio

ns

Dip

lom

as

BTE

C v

oca

tio

nall

y-

rela

ted

qu

ali

fica

tio

ns

BTEC

sp

eci

ali

st

qu

alifi

cati

on

/

pro

fess

ion

al

NV

Q/

com

pete

nce

8

7

BTEC A

ward

/Cer

tifica

te/

Dip

lom

a/Ext

ended

D

iplo

ma

in S

trate

gic

M

anag

emen

t an

d

Lead

ersh

ip (

QCF)

NVQ

Dip

lom

a in

M

anag

emen

t (Q

CF)

6

5

BTEC H

ND

Dip

lom

a in

Busi

nes

s (M

anag

emen

t)

BTEC A

ward

/Cer

tifica

te/

Dip

lom

a in

Man

agem

ent

and L

eader

ship

(Q

CF)

NVQ

Dip

lom

a in

M

anag

emen

t (Q

CF)

4

BTEC H

NC D

iplo

ma

in

Busi

nes

s

3

GCE A

pplie

d

Busi

nes

s

GCE B

usi

nes

s

Prin

cipal

Lear

nin

g in

Busi

nes

s,

Adm

inis

tration

and F

inan

ce

BTEC C

ertifica

te/

Subsi

dia

ry D

iplo

ma/

D

iplo

ma/

Ext

ended

D

iplo

ma

in B

usi

nes

s (Q

CF)

(M

anag

emen

t)

BTEC A

ward

/Cer

tifica

te

in M

anagem

ent

(QCF)

NVQ

Cer

tifica

te in

Man

agem

ent

(QC

F)

N025050 –

Spec

ific

atio

n –

Edex

cel Le

vel 3 N

VQ

Cer

tifica

te in M

anag

emen

t (Q

CF)

–

Issu

e 1 –

Oct

ober

2010

© E

dex

cel Li

mited

2010

146

Level

Gen

era

l q

uali

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Dip

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as

BTE

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rela

ted

qu

ali

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tio

ns

BTEC

sp

eci

ali

st

qu

alifi

cati

on

/

pro

fess

ion

al

NV

Q/

com

pete

nce

2

GCSE B

usi

nes

s

GCSE A

pplie

d

Busi

nes

s

Prin

cipal

Lear

nin

g in

Busi

nes

s,

Adm

inis

tration

and F

inan

ce

BTEC C

ertifica

te/

Ext

ended

Cer

tifica

te a

nd

Dip

lom

a in

Busi

nes

s (Q

CF)

BTEC A

ward

/Cer

tifica

te

in T

eam

Lea

din

g (

QC

F)

NVQ

Cer

tifica

te in

Tea

m L

eadin

g (

QCF)

1

Pr

inci

pal

Lear

nin

g in

Busi

nes

s,

Adm

inis

tration

and F

inan

ce

Leve

l 1 N

VQ

Aw

ard/C

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in

Busi

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s an

d

Adm

inis

tration (

QCF)

En

try


147

Annexe B: Quality assurance

Key principles of quality assurance

• A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.

• The centre agrees as part of gaining recognition to abide by specific terms and conditions around the effective delivery and quality assurance of assessment; the centre must abide by these conditions throughout the period of delivery.

• Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.

• An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes; and for dealing with special circumstances, appeals and malpractice.

Quality assurance processes

The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance process where practicable. Therefore, the specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality assurance processes that it uses do not place undue bureaucratic processes on centres and works to support centres in providing robust quality assurance processes.

The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality assurance process, which is designed to ensure that these standards are maintained by all assessors and verifiers.

For the purposes of quality assurance all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.


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The Edexcel quality assurance processes will involve:

• gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications

• annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer

• annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector

• the provision of support, advice and guidance towards the achievement of National Occupational Standards.

Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.


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Annexe C: Centre certification and registration

Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:

• direct centres to take actions

• limit or suspend certification

• suspend registration.

The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.

What are the access arrangements and special considerations for the qualification in this specification?

Centres are required to recruit learners to Edexcel qualifications with integrity.

Appropriate steps should be taken to assess each applicant’s potential and a professional judgement made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.

Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the 1995 Disability Discrimination Act and the amendments to the Act) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details, www.edexcel.com.


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151

Annexe D: Assessment requirements/strategy for Management and Leadership

Management Standards Centre – MSC

Assessment Strategy for Management and Leadership

Scottish Vocational Qualifications (SVQs) and National Vocational Qualifications (QCF) and Units

The Management Standards Centre (MSC) is the Government recognised standards setting body for management and leadership. This document sets out the overarching assessment strategy for National Vocational Qualifications QCF and related Units and Scottish Vocational Qualifications (SVQs) in management and leadership based on the National Occupational Standards (NOS) for management and leadership.

1 Achieving External Quality Control of Assessment

The following measures are proposed in terms of achieving external quality control of assessment:

• Application of risk management. The MSC will expect awarding bodies to apply such risk management systems to the awarding of NVQs and SVQs in management and leadership and deploy resources accordingly to tackle identified risks.

• The existing Management and Leadership Qualifications Forum (M&LQF) will take on a more active role in relation to the ongoing assessment and quality assurance of NVQs and SVQs in management and leadership

• MSC encourages Standardisation activities/exercises across centres (assessors and internal verifiers) and external verifiers where appropriate.

2 Assessment through Performance in the Workplace

The NVQs and SVQs in management and leadership are to be assessed using evidence from the workplace ie observable performance, physical products of work (such as reports, plans, correspondence etc), witness testimony, discussion and questioning etc.

3 Assessment by Simulation


4 Requirements for Assessors and Verifiers

Assessors and Verifiers must demonstrate that they:

• have credible expertise in management and leadership relevant to the level(s)/units they are assessing or verifying.

• keep themselves up-to-date with developments in management and leadership practice;

• have a thorough understanding of the NOS for management and leadership at the unit(s)/level(s) they are assessing or verifying.


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In addition Assessors and Verifiers must have:

• An accredited assessor and/or verifier qualification, or

• A related qualification in assessment and/or verification that has been mapped to the national Occupational Standards for assessment and/or verifications, or

• Evidence of undertaking an employer assessment programme that has been mapped to the national Occupational Standards for assessment and/or verifications. MSC will work with Awarding Bodies through the Awarding Body forum to ensure that there is effective development and management through the QCF process.


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Annexe E: Additional requirement for qualifications that use the term ‘NVQ’ in a QCF qualification title

Please go to www.ofqual.gov.uk to access the document ‘Operating rules for using the term ‘NVQ’ in a QCF qualification title’

4097seb081010S:\LT\PD\NVQ COMPETENCE\N025050 L3 NVQ CERT IN MANAGEMENT (QCF).DOC.1-160/1

http://archive.ofqual.gov.uk/files/2008-08-28-operating-rules-for-using-nvq-in-qcf-qualification-title.pdf

http://archive.ofqual.gov.uk/files/2008-08-28-operating-rules-for-using-nvq-in-qcf-qualification-title.pdf

Publications Code N025050 October 2010 For more information on Edexcel and BTEC qualifications please visit our website: www.edexcel.com Edexcel Limited. Registered in England and Wales No. 4496750 Registered Office: One90 High Holborn, London WC1V 7BH. VAT Reg No 780 0898 07

http://www.edexcel.com/

N025050 L3 NVQ Cert in Management QCF€¦ · The Edexcel Level 3 NVQ Certificate in Management...

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