Multichannel - Seminar Web, apps,email

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Transcript of Multichannel - Seminar Web, apps,email

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tekst

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Vision

Strategy

Tactics

Execution

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Vision

Strategy

Tactics

Execution

What

How

Why

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At the right moment, the right product, through the right channel to meet the needs of the consumer

LOYALTY

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brands

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Co-creation

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innovation

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consumer

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not

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transparency

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Trust

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Listen to me!

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Help to help

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“Wendy @KLM

you are a

customer service

goddess”

Ivanka Trump

@Twitter

800,287 followers

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1e AH-winkel

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