PostalOne!Mail Irregularity Reporting

MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP

MTAC Group PresentationMTAC Group Presentation

November 6, 2003November 6, 2003

POSTAL CO- CHAIR

PATRICK KILLEEN

INDUSTRY CO- CHAIRJOYCE MCGARVY

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PostalOne!Mail Irregularity Reporting

Current Status

Limited Pilot Concluded June 16, 2003

Expanded Pilot Began Oct. 1, 2003

– 17 participating report entry sites,

including 4 BMCs, 9 PDCs, and 4 DDUs

– Test also includes BSN, BMEUs, and Mail

Owners

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PostalOne!Mail Irregularity Reporting

Expanded PilotScope

–Data Collection and Data Entry–Ensure that the data collection process

facilitates the improved data entry interface

–Test data entry interface and search features

–Test problem routing

– Issue Status and Resolution Management–Test the BMEU issue status tracking and

customer contact interface

–PostalOne! / BSN Data Exchange–Test the system to system data exchange

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PostalOne!Mail Irregularity Reporting

Expanded Pilot

Details

–Report volume much greater than last pilot– 365 reports entered as of 11-04-03– Approximately 120 identified as BSN

–System Issues– BSN interface & account identification– Report routing and search function

–Business Process Issues– Identification of Preparer and entry point of

mailing

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PostalOne!Mail Irregularity Reporting

Expanded Pilot

Feedback

–Processing Sites – have seen results/improvements

–BMEUs / Customers – like the timeliness and information provided

–Program Office– Quality of reporting has improved– Participant enthusiasm is high

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PostalOne!Mail Irregularity Reporting

Timelines

– Limited pilot test completed – June 2003

– Limited software modifications – August 2003

–Expanded national pilot test – Oct/Nov 2003

–Software modifications – January 2004

–National implementation – March 2004

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PostalOne!Mail Irregularity Reporting

QUESTIONS ?