1. 1. Monitoring As A Service Modernity and Self-Service James Turnbull @kartar 1
2. 2. who-ot CTO at Kickstarter Open source chap Funny accent 2
3. 3. www.artofmonitoring.com 3
4. 4. Who are you folks? 4
5. 5. What's this all about? 5
6. 6. Modernity and Baudelaire the eeting, ephemeral experience of life in an urban metropolis ... the responsibility art has to capture that experience ... characterized by intense historical discontinuity ... openness to the novelty of the future ... a heightened sensitivity to what is unique about the present... -- Philosophical Romanticism by Nikolas Kompridis 6
7. 7. Two phases 1. Making monitoring modern 2. Making monitoring a service 7
8. 8. Phase 1: Making monitoring modern 8
9. 9. Traditional monitoring (sucks) 1. It's focussed on the wrong things. 2. It's often archaic. 3. It's not easily manageable. 9
10. 10. The right stuff 10
11. 11. Focus on business outcomes 11
12. 12. Top down 1. Business logic. 2. Applications. 3. Services. 4. Infrastructure. 12
13. 13. Choose more modern tooling 13
14. 14. Push instead of Pull 14
15. 15. Focus on user experience and performance 15
16. 16. Metrics are king 16
17. 17. Tame your notifications 17
18. 18. Automation is key 18
19. 19. And a stepping stone to the next phase 19
20. 20. Phase 2: Making monitoring a service 20
21. 21. What's a service? 21
22. 22. Services are customer focussed 22
23. 23. Stop making your monitoring only about you 23
24. 24. Talk to customers 24
25. 25. Gather requirements 25
26. 26. Change the cycle of monitoring development 26
27. 27. Attach monitoring to product development 27
28. 28. Change the accountability 28
29. 29. Self-service is king 29
30. 30. Present an API Not a ticket 30
31. 31. Services 31
32. 32. Consoles 32
33. 33. Logging & Reporting 33
34. 34. You are not the only customer of your monitoring 34
35. 35. Questions? @kartar https:// www.artofmonitoring.com 35