Monitoring As A ServiceModernity and Self-Service

James Turnbull@kartar

1

who-ot• CTO at Kickstarter

• Open source chap

• Funny accent

2

www.artofmonitoring.com

3

Who are you folks?

4

What's this all about?

5

Modernity and Baudelairethe fleeting, ephemeral experience of life in an urban metropolis ... the responsibility art has to capture that experience ... characterized by intense historical discontinuity ... openness to the novelty of the future ... a heightened sensitivity to what is unique about the present...

-- Philosophical Romanticism by Nikolas Kompridis

6

Two phases1. Making monitoring modern

2. Making monitoring a service

7

Phase 1: Making monitoring

modern

8

Traditional monitoring (sucks)1. It's focussed on the wrong things.

2. It's often archaic.

3. It's not easily manageable.

9

The right stuff

10

Focus on business outcomes

11

Top down1. Business logic.

2. Applications.

3. Services.

4. Infrastructure.

12

Choose more modern tooling

13

Push instead of Pull

14

Focus on user experience and

performance

15

Metrics are king

16

Tame your notifications

17

Automation is key

18

And a stepping stone to the next phase

19

Phase 2: Making monitoring a

service

20

What's a service?

21

Services are customer focussed

22

Stop making your monitoring only

about you

23

Talk to customers

24

Gather requirements

25

Change the cycle of monitoring

development

26

Attach monitoring to product development

27

Change the accountability

28

Self-service is king

29

Present an APINot a ticket

30

Services

31

Consoles

32

Logging & Reporting

33

You are not the only customer of your

monitoring

34

Questions?@kartarhttps://

www.artofmonitoring.com

35