MH17 Plane Disaster - LEPH2016 … · MH17 Plane Disaster: ‘the Dutch 9/11’ • BUK missile hit...
Transcript of MH17 Plane Disaster - LEPH2016 … · MH17 Plane Disaster: ‘the Dutch 9/11’ • BUK missile hit...
MH17PlaneDisaster
Supportfortherelativesofthevictims
VictorJammersAmsterdam,October3,[email protected]
October3,2016
sms-messagesThursdayJuly17,2014
• VJ17:59HelloJan,Youcanreachmeifnecessary.Regards,Victor
• JS18:00HiVictor,Somethinggoingon?Regards,Jan
• VJ18:01AirplaneMalaysianfromASDcrashedinUkraine.NoinformationonnumberNL
• JS18:02ThanksWillcontactyouwhenIhearorknowmore
• JS18:18We’vegotsomeoneforOSCEKievShetriestogetinformationthroughourembassyHavecontactedourgovernmentpartnersNoinfoyet
• JS20:39DepartmentsofHealth,JusticeandForeignAffairsbeginmeetingnow.ProposalforIRCisonthetableplussupportlikeTripoliRegardsJan
• VJ20:40OK,youcanreachme24/7
October3,2016
MH17PlaneDisaster:‘theDutch9/11’
• BUKmissilehitMH17onJuly17,2014• 298peopledied• 193victimswithDutchnationality
• ExceptionalcaseforSlachtofferhulpNederland/VictimSupportNL
October3,2016
Whoarewe?
SlachtofferhulpNederland • NGO,fundedbynationalgovernmentandnearlyallDutchcities• Nationalorganisation• 1.600professionals:• 1.200volunteers• 400
• 24/7availableforsupporttovictims
October3,2016
Whodowesupport?
SlachtofferhulpNederland • Victimsofcrime• Victimsoftrafficaccidents• Victimsofsmallandlargescalecalamities• 150.000victimscontactedbyphoneperannum• 75.000victimssupportedface-to-faceperannum
October3,2016
Whatkindofsupport?
Ourservices • Psychosocialsupport• Practicalsupport• Legalsupport• Casemanagementforfamiliesofvictimsofmurderormanslaughter• Referraltospecialisedsupport
October3,2016
Ourperspective
Keyelements • Mostvictimsareresilient.Theycanresumethethreadoftheirlifeafterashorter/longerperiod.
• Activatingtheresilienceofvictimsisaneffectivewaytosupportthem.
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Day2.FridayJuly18,2014
Ouroffertothecentralgovernment
• Build,hostandmaintainanInformationandReferralCentre(IRC)(www.planecrashukraine.nl).• SupportnextofkinofDutchvictimsaftertheidentificationprocesiscompleted.• ProvidepsychosocialsupportduringmeetingonJuly21forfamilies(about5personnel).
October3,2016
IRCPlanecrashUkraine
October3,2016
IRCPlanecrashUkraine
October3,2016
Day3/4.WeekendJuly19/20,2014
Therollercoasterstarts • Not5,but40personnelneededforpsychosocialsupportonJuly21.• NationalCrisisCentrewantsclosedsectiononIRCliveasap.• Policewantsoursupportforfamiliesimmediately(notaftercompletingtheidentificationprocess).• NextofkinstarttocallVictimSupportNLdirectlyforsupport.
October3,2016
Day6.Tuesday,July22,2014
Therollercoasterspeedsup • LawyersstarttocontactVictimSupportNL.• FirstcontactswithVictimSupportorganisationsinothercountries.• 13:00closedsectionIRClive.• 15:30notificationofpossiblearrivalofremainsofvictimsonWednesdayJuly23.Inthatcase40personnelneededforpsychosocialsupport.
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Day10.SaturdayJuly26,2014
Exceptionalandcomplexdemand
• Leadershipneeded• Moreformaltemporaryorganisationneeded
October3,2016
Oursupportin2014&2015
• Psychosocialsupportincirca10informationmeetings• Psychosocialsupportatall10arrivalsatEindhovenAirport• Directpsychosocial,practical,legalsupporttothefamiliesofabout200victims(mostlyDutch)• SupportfamilieswhowanttoseethepicturesmadebyLTFOoftheremainsofthevictim
• InformationandReferralCentre(stillactive)• Newsletter(stillactive)• Organisemeetingsonlegalissues.• Stimulatecooperationbetweenlawyers• Supportthestartofanorganisationoffamiliesofvictims.
October3,2016
MH17versus8U771
CrashinUkraine2014comparedtocrashinTripoli2010
• Monthsbecameweeks• Weeksbecamedays• Daysbecamehours
• Politicalaspectsmuchmoreprominent
• Webofcooperatingorganisationsmuchfasterwoven
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Twoyearslater(1)
Victimsareresilient
• July21,2014• November10,2014• July17,2015• July17,2016
October3,2016
Twoyearslater(2)
Thenextofkindoencountermayproblems
• Thelossisunexpected• Thelosscanbemultiple• Theidentificationprocesmaytakealongtime• Thebodymaynotbeintact• Mediaconfrontyouwiththecrashwhenyou’reunprepared• Whopushedthebutton?
October3,2016
Twoyearslater(3)
Theevaluation • CalamityprotocolsVictimSupportNLupdated:responsibilities,procedures• Relevantdocumentsmadeeasilyavailableinternally• Cooperationwiththepolicewasexcellent.Newagreementsforfurtherimprovementmade
October3,2016
Twoyearslater(4)
• March24,2015Germanwings,France,150• October31,2015Metrojet,Egypt,224• November15,2015Bombings/shootingsParis,France,130• July14,2016TruckincrowdNice,France,86
October3,2016
Twoyearslater(5)
Lookforward • Informationthatvictimscantrustisvital• Internationalcooperationwithrespecttosupportofvictimsisvital• Trainingofpersonnelisvital
October3,2016