Margaret ChandlerAtlanta, GA

770.361.7706

Professional Overview

Certified Meaningful Use Project Manager with six plus years of full life cycle project management / business analyst experience in healthcare IT specifically with Meaningful Use including Clinical Quality Measures (CQM). Management of direct and indirect reports such as clinical analysts and HL7 analysts. Projects included clinical applications, allied/ancillary applications and HL7 interfaces with vendors. Responsible for accurately collecting, interpreting and communicating business requirements to developers, medical informatics and vendors to attest and meet Meaningful Use and PQRS.

Fifteen years administration, marketing, management, and patient care of chiropractic practice.

Certifications

4MedAppoved Certified Meaningful Use Project Manager

Technical Environments

MDX OLAP (cube) HQMF HL7 XML SQL

Project Management Methodologies

PMBOK / Agile

EHR / EMR Applications

Meditech CS 5.66 Greenway PrimeSuite AthenaHealth Medsphere OpenVista Epic Systems Acument nEHR

Areas of Knowledge

EHR Incentive Programs Meaningful Use - Stage 1 and Stage 2 Clinical Quality Measures / CQM PQRS HIPAA ONC – EHR Incentive Program Vendor Certification Clinical Workflow (ambulatory and inpatient) QRDA I and III Coding – ICD9/10, CPT, SNOMED, HCPCS, E&M

Software

Microsoft Office/Project/Visio Visual Studio Team Foundation Server (TFS) Online meeting / collaboration – Lync, Web Ex, etc. LanDesk

Skills

Analysis – completed analysis of 127 Meaningful Use and Clinical Quality Measures for build of data warehouse and MDX queries to calculate and report participation in CMS’ EHR Incentive Program

Insightful business analysis of a problem leading to thorough, well planned and documented solutions

Conceptual and detail oriented - able to see the big picture to plan and also drill down to the minute details for in depth analysis

Agile and flexible, adapting to each project’s challenges

Leadership – managed EHR / EMR implementation teams of up to 12 analysts (matrix and direct report) and over 500 providers averaging a 75% initial adoption rate

Takes responsibility, delegates appropriately and executes plans Team builder quickly learning and maximizing each team member’s strengths while minimizing

weaknesses Maintain perspective and vision throughout project

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Communications – written and managed communications plans for 20 ambulatory and inpatient facilities projects and go lives

Comfortable analyzing and communicating risks Able to build consensus, and facilitate development of business strategy Ability to explain technical concepts to a non-technical audience and vice versa Experienced and skilled in persuasive, business and technical writing

Relationship Management – unique perspective from experience as software vendor and in outpatient and inpatient environments

Maintain good working relationship between business, IT and vendors Negotiate competing and conflicting needs with stakeholders Set and manage stakeholder expectations

Planning – written and executed project plans for five different EHR applications

Accurately estimate time, effort and resources required to complete a task Identify and organize systems and resources Develop schedules with specific milestones and deadlines Establish how to measure results

Prioritizing – prioritized 700+ tasks for iteration planning for MU project

Identify critical tasks, arrange tasks in a logical order Establish priorities and deadlines Monitor and adjust priorities as needed

Experience

Consulting Projects Through Multiple Healthcare IT Recruiters 5/2008 – Present

Hanover Hospital – Hanover, PA – 4/2014 – 6/2014

Project Manager

Meaningful Use – Stage 1 Year 2 and Stage 2 Year 3 IMO – Intelligent Medical Object / Meditech Integration Nuance eScription Implementation

Greenway Medical Technologies – Carrollton, GA – 4/2013 – 3/2014

Meaningful Use Business Analyst Team Lead

Acquired and maintained in-depth understanding of health care operations, HITECH rules and regulations to support and advise business and IT on implementation and support of customers for Meaningful Use

Subject matter expert for developers designing and building OLAP (Cube) data warehouse and writing MDX queries for Meaningful Use and Clinical Quality Measure Calculations

Developed measure complexity rating and led BA team in measure to data warehouse mapping Analyzed regulations and review PrimeSUITE EHR configurations and assess and document

impacts to clinical process workflow Demonstrated professional and political acumen in assisting in the development of a new

department and then navigating through the sale of the company and merging the two Established and maintained ongoing relationship with regulatory bodies via industry forums

Sabbatical to care for aging parent – 2/2012 – 4/2013

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Community Health Systems –– Nashville, TN – 10/2011 – 1/2012

Meaningful Use Project Manager

Managed 12 analysts and the implementation of all applications required to meet Stage I Meaningful Use for three hospitals

o vascular surgeryo plastic surgery

o geriatricso dialysis

o nutritiono cardiology

Emory Healthcare –- Atlanta, GA – 7/2012 – 9/2012

Clinical Applications Manager

Managed an application portfolio that included clinical, business and financial applications such as CACTUS provider credentialing software and GE ViewPoint digital radiology software

Kaiser Permanente – Atlanta, GA – 1/2011 – 7/2011

Epic Project Manager – All Modules

Managed internalization of six specialties (vascular surgery, plastic surgery, nutrition, geriatrics, dialysis, and cardiology) for Georgia region

NIT Health/Hoboken University Medical Center – Hoboken, NJ – 11/2009 – 10/2010

Senior EMR Project Manager

Managed all aspects and phases of large scale, fully integrated EMR implementation of OpenVista for a multi-facility health system (350 bed hospital with seven outpatient clinics)

Gathered, analyzed and documented requirements, configured application Scope included CPOE, clinical, emergency department, surgery, pharmacy, laboratory, radiology,

nutrition, interfaces and HIMS/PIMS Reported to the CIO; worked with CIO and CMIO on a daily basis; Attended C-level meetings and

delivered presentations to C-level suite including regular status reports Hired, trained, mentored and managed EMR implementation team of 12 Chaired Interdisciplinary Team and facilitated Physician Advisory Team meetings

HIT Services Group – Nashville, TN – Direct Hire Position 8/2008 –10/2009

EMR Project Manager – Healthcare IT

Full life cycle implementation of five nephrology practices (approximately 75 locations simultaneously) included application configuration, and training

Conducted workflow assessments for approximately 16 practices (116 providers and 440 end users) in addition to my own projects

Initiated and managed HL7 interfaces for labs, practice management systems, hospitals, transcription, ePrescribing (DrFirst)

Children’s Healthcare of Atlanta – Atlanta, GA 5/2008 – 8/2008

Epic CPOE Rollout Consultant

Following four weeks of classroom training, provided Go-live floor support for Epic CPOE in the Transplant Unit (45 consecutive days – 480 hours total)

Paul A. Chandler, DC – Alpharetta, GA 3/1992 – 8/2007

Practice Administrator / Patient Care Tech

Patient flow and administering therapeutic modalities such as ultrasound Documenting of care and scribing for physician Credentialing with 20+ managed care companies Performed all front office, billing and coding duties including check in/out, phones, patient flow,

insurance benefit verification, medical records custodian, charges, billing, and insurance follow-up