MOHAMMAD DAOUD

Date of Birth : 24th March 1982 Home Address: Kyrenia-Cyprus / Ajman-UAENationality : Turkish (T.R.N.C)Marital Status: MarriedTelephone :Mobile: +90 533 8619067 (T.R.N.C) : Mobile: +964 751 2717124 (Iraq)Email : eng_mohddaoud@hotmail.com

Objective:

Looking for a full-time position in a reputable organization where I can contribute by utilizing my theoretical and technical skills and develop my knowledge.

WORK EXPERIENCE

Arkin Group, Newroz Bet Arena – IraqJune 2015 – PresentIT and Technical ManagerNewroz Bet Arena betting company, we have 7 Branches 6 in Erbil and 1 in Suleymanye and we are growing up in this area.Duties and Responsibilities:

oversee installation. planning, developing and implementing the budget, obtaining competitive prices from

suppliers, to ensure cost effectiveness. scheduling upgrades and security backups of hardware and software systems. researching and installing new systems. guaranteeing the smooth running of all information and communications technology

systems, including anti-virus software, print services and email provision. providing secure access to the network for remote users. offering users appropriate support and advice. managing crisis situations, which may involve complex technical hardware or software

problems. keeping up to date with the latest technologies. Handling the new projects from a-z.

Arkin Group, Newroz Bet Arena – Iraq

June 2015 – December 2015Shop ManagerDuties and Responsibilities:

managing and motivating a team to increase ensure efficiency. dealing with staffing issues such as interviewing potential staff, conducting appraisals

and performance reviews, as well as providing or organising training and development.

Completes shop operational requirements by scheduling and assigning employees;

following up on work results. Keeping accurate records of profits, losses and takings. Recruiting, training, and supervising staff. Dealing with customer queries and complaints. Maximising profitability and meeting sales targets. Ensuring compliance with health and safety legislation/industry regulations. Shop presentation and security.

Reporting Daily, Weakly and monthly Petty Cash, Onlines, profit or loses .

Arkin Group, Newroz Bet Arena - Cyprus.Decmber 2013 – June 2015Customer Service. (Part time)Newroz Bet Arena betting company, exclusive to the Iraq (Kurdish area).Duties and Responsibilities:

Responding promptly to customer enquiries in person or via telephone and e-mail always in a professional and efficient manner.

Using the system to record necessary information and instigate action as requierd. Dealing efficiently with question and queries from customers. Handing objections professionally. Handling and recording cash payments from customers. Processing new client accounts, maintaining customer accounts , implementing changes

to existing accounts and filing decuments and other paperwork.

Arkin Group, Cyprus Sporting Clubs - Cyprus. May 2010 – Jun 2015 IT and System Administrator.Arkin Group’s sports betting company, exclusive to the Turkish Republic of North Cyprus. Duties and Responsibilities:

Participate in planning, designing and implementation of the company’s IT infrastructure requirement based on global and industrial best practice and trends.

Participate in the achievement of the IT Infrastructure Section’s objectives by

performing and supporting various design and implementation related activities.

Trouble shooting IT issues that come up from time to time. Managing and maintaining inter-office connectivity over LAN-WAN. Configure hardware and software Integrate the security cameras with the system.

Baba Engineering, Cyprus Septemper2007 - February 2010Technical Support & NetWork Administrator.

It is one of the most famous Companies which provide services and solutions related to the field of IT & Administration.Duties and Responsibilities:

Responding to all helpdesk support queries from the staff as well as from the company’s clients.

Assembling and maintaining computers. Troubleshooting all hardware problems and addressing software Issues. Performing system installations, data migration and hardware upgrades. Working with Norton Ghost for fast installing operating systems. Designing and managing Networks with different operating systems. Updated in the latest computer and communication technologies. Resolves concerns with software or hardware vendors as necessary; and resolves

technical complex system concerns.

Sun Rent A Car, Cyprus June2005-septemper2007 Key Account Manager.

My responsibilities was the identification of prospective customers for Sun Rent A Car orginization and it’s product (cars for renting), presenting such Products to prospective customers and handling the sales process in order to produce completed application to rent or to hire a car.This will include, telephone or other prospecting, making appointments, Carrying out meetings at office permises, clients home or office permises or big corporates, maintaining adequate records and providing follow up customer service, together with such other duties which are deemed necessary to ensure high ethical business standards.Sun Rent A car is an orginization have branches all over cyprus, i was also coordinating with the all the branches.

EDUCATION:

Cisco Certified Network Associate – 640-801- November 2009

Bachelor Science in Computer Engineering - June 2005Near East University, Nicosia, Cyprus.

MODULES OF STUDY:

YEAR 1 Maths, English, Physics, Chemistry, Introduction to Computer and DataStructures.

YEAR 2 Circuit Electronics, Basic Electronics, Digital Logic Design, Technical Writing, Discrete Choice Models, Differential and Integral Statistics, Numerical Analysis C-Language, French.

YEAR 3 Internet Programming, Database, Probability, Automatic Control, C + +Language, Algorithims, Hardware Engineering, Microprocessing.

YEAR 4 Economics, Management, Computer Network, Image Processing, Nuclear Networks, Building Management Systems, Software Engineering, Network Security, Operating System.

High School Certificate – June 2000Orbah Secondary School, Sharjah UAE

MODULES OF STUDY:

English, Arabic, Islamic Studies Maths,Computer Studies Geology, Biology, Physics and Chemistry. Additional Information:

I hold a clean and current Cyprus and UAE driving license and a transferable Visit visa. I speak fluent English, Turkish, Arabic and a basic communication skills in Kurdish.