MANAGING WORKPLACE

STRESS

Dena Mezger, P.E.City of Lee’s Summit, MO

What Can We Learn What are the signs and symptoms

of stress What are the stressors in life and

on the job How do we cope What can individuals do to manage

stress What can supervisors or managers

do

What is Stress? A state of bodily or mental tension

resulting from factors that tend to alter the normal equilibrium of an organism

A stressor is a stimulus that causes stress

Boundaries of Stress Some stress is inevitable No stress means you may be dead Excess stress and we may

breakdown A proper balance of stress means

successful function

Physical Response to Stress When you perceive a “threat” or

demand nervous system releases stress

hormones, including adrenaline and cortisol that rouse the body for emergency action.

heart pounds faster muscles tighten blood pressure rises breath quickens senses become sharper.

Fight or Flight Response Physical changes increase strength and

stamina, speed reaction time, and enhance focus—to fight or flee from the danger at hand.

Stress response protects you and also helps you rise to meet challenges - even small ones like a presentation at work

But beyond a certain point…Chronic stress, experiencing

stressors over a prolonged period of time, can result in a long-term drain on the body Stress causes

wear-and-tear on the body major damage to health, mood,

productivity, relationships, and quality of life

Signs of Excessive Stress People who cited physical symptoms

experienced Fatigue 51 %Headache 44 %Upset stomach 34 %Muscle tension 30 %Change in appetite 23 %Teeth grinding 17 %Change in sex drive 15 %Feeling dizzy 13 %

Long Term Effects Heart problems High blood pressure Susceptible to infections Skin problems – acne, eczema,

psoriasis Pain – muscles, migraines,

fibromyalgia Diabetes – if predisposed Impaired mental function, memory

“Stressors” in our Lives

What causes you the most stress in your life?

What are some ways used to cope with these stressors?

Top Causes of Stress in the U.S.

#1 - Job Pressure Problems at work are more

strongly associated with health complaints than are any other life stressor-more so than even financial problems or family problems.-St. Paul Fire and Marine Insurance Co.

Top Causes (Cont’d)

2 – Money3 – Health4 – Relationships5 - Poor Nutrition6 - Media Overload7 - Sleep Deprivation

Dealing with Stressful Situations

Change the situation Avoid the stressor Alter the stressor

OR Change your reaction

Adapt to the stressor Accept what you can’t change

Change the Situation - Avoid Learn to say no Avoid people who stress you out Take control of your environment Avoid hot-button topics Pare down your to-do list

Change the Situation - Alter Express your feelings instead of

bottling them up Be willing to compromise Be more assertive Manage your time better

Change Your Reaction - Adapt Reframe problems Look at the big picture Adjust your standards Focus on the positive

Change Your Reaction - Accept

Don’t try to control the uncontrollable

Look for the upside Share your feelings Learn to move on

Coping with Stress

Kick Back

Set aside relaxation time Connect with others Do something you enjoy everyday Keep your sense of humor

Adopt a Healthy Lifestyle Regular exercise Reduce caffeine and sugar Avoid alcohol, cigarettes and drugs

Alcohol actually increases cortisol, the stress hormone

Get enough sleep Healthy eating

On the Job Prioritize tasks Balance schedules - don’t over-

commit Delegate responsibility Resist perfectionism Be willing to compromise Break projects into small steps Meet challenges with humor

Realize when you are stressed and take action

Take a time out Relaxation techniques Talk it over with someone Examine negative thinking - look

for the upside Look for humor in the situation

What can a Supervisor do about workplace stressors?

Job Conditions That May Lead to Stress

Heavy workload, infrequent breaks, long hours

Routine tasks that have little inherent meaning, do not utilize workers' skills, and provide little sense of control.

Lack of participation by workers in decision- making, poor communication in the organization, lack of family-friendly policies.

Poor social environment and lack of support or help from coworkers and supervisors.

Job Conditions (Cont’d)

Conflicting or uncertain job expectations, too much responsibility, too many "hats to wear.“

Job insecurity and lack of opportunity for growth, advancement, or promotion

Rapid changes for which workers are unprepared.

Unpleasant or dangerous physical conditions

Evaluate Job Conditions Redistribute workload if possible Restructure repetitive tasks Match skills to assignments Improve physical conditions

Improve Communication Share information with employees

to reduce uncertainty about their jobs and futures

Clearly define employees’ roles and responsibilities

Make communication friendly and efficient

Consult Your Employees Opportunities to participate in

decisions that affect jobs Consult about scheduling and work

rules Workload suitable to abilities &

resources Show individual workers are valued –

rewards & incentives, praise good work

Opportunities for career development Work climate that gives staff more

control over work

Cultivate a Friendly Social Climate

Opportunities for social interaction among employees

Zero-tolerance policy for harassment

Management actions consistent with organizational values

Relax! A few relaxation techniques to

remember Breathing Muscle relaxation

What Have We Learned Signs and

symptoms Sources of stress Coping Steps supervisors

and managers can take to help reduce job stress