7/27/2019 Managing Cross Cultural Diversity

1/26

Components of a Diversified Workforce

10/18/2013 Managing Cultural Diversity 1

7/27/2019 Managing Cross Cultural Diversity

2/26

Dimensions of Diversity

10/18/2013 Managing Cultural Diversity 2

Person

Race

Physical

Ability

Sexual

Orientation

EthnicityGenderAge

Primary

Dimensions

Secondary

Dimensions

EducationMaritalStatus

Parental

Status

Work

Background

Income

Geographic

Location

Military

Experience

Religious

Beliefs

Primary

Dimensions

Inborndifference -

Have an impact

throughout

ones life

Secondary

Dimensions

Acquired orchanged

throughout ones

lifetime Have less

impact still

impact self

definition

7/27/2019 Managing Cross Cultural Diversity

3/26

Managing Diversity

Involves recruiting, training, promoting, andutilizing to full advantage individuals withdifferent backgrounds, beliefs, capabilities,

and cultures. Understanding and deeply valuing employee

differences to build a more effective andprofitable organization.

Valuing the connections that arise anddevelop between diverse employees.

10/18/2013 Managing Cultural Diversity 3

7/27/2019 Managing Cross Cultural Diversity

4/26

Meeting the Challenge of Diversity

Diversity in the population, the workforce, and themarketplace is a fact of life no manager can afford to ignore

Managing diversity today recruiting, training, valuing,maximizing potential of people

10/18/2013 Managing Cultural Diversity 4

Gender Disability Sexual orientationRace Ethnicity Education

Age Religion Economic level

Smart managers value diversity & enforce the value in decisions

7/27/2019 Managing Cross Cultural Diversity

5/26

Attitudes Toward Diversity

Ethnocentrism = belief that ones own group

or subculture is inherently superior to othergroups or cultures

Enthnorelativism = belief that groups andsubcultures are inherently equal

Pluralism = an organization accommodatesseveral subcultures

10/18/2013 Managing Cultural Diversity 5

Goal for organizations seeking cultural diversity is pluralism

7/27/2019 Managing Cross Cultural Diversity

6/26

The Changing Workplace

10/18/2013 Managing Cultural Diversity 6

Dramatic

Changes inthe

Customer

Base

Changing

Composition of

Workforce

There are more

women, people

of color, andimmigrants

seeking

opportunities

Globalization

Competition is

intense

7/27/2019 Managing Cross Cultural Diversity

7/26

The Workplace & Bias

Lack of choice assignments

Disregard by a subordinate of a minority managers direction

Ignoring of comments made by women & minorities atmeetings

A need to become Bicultural

10/18/2013 Managing Cultural Diversity 7

How It Shows Up

7/27/2019 Managing Cross Cultural Diversity

8/26

Biculturalism

Socio-cultural skills and attitudes used by racial

minorities as they move back and forth between

the dominant culture and their own ethnic or

racial culture

1. Diversity comparison, Managing diversity

2. Ethnicity, religions, Age, Labor force, Dress codes,

discrimination, Attitudes towards diversity,

Training & diversity

10/18/2013 Managing Cultural Diversity 8

Means minorities use to deal with bias in the workplace

7/27/2019 Managing Cross Cultural Diversity

9/26

Challenges For

Management

10/18/2013 Managing Cultural Diversity 9

CHALLENGES OF

CULTURAL

DIVERSITY

Organization Culture

Valuing differences

Prevailing value systemCultural inclusion HR Management Systems (Bias

Free?)

Recruitment

Training and development

Performance appraisal

Compensation and benefits

Promotion

Higher Career Involvement of

Women

Dual-career couples

Sexism and sexual harassmentWork-family conflict

Heterogeneity in

Race/Ethnicity/NationalityEffect on cohesiveness,

communication, conflict, moraleEffects of group identity on

interaction (e.g., stereotyping)Prejudice (racism, ethnocentrism)

Promoting knowledge and

acceptance

Education ProgramsEducate management on

valuing differences

Taking advantage of the

opportunities that diversifyprovides

Mind-Sets about DiversityProblem or opportunity?

Level of majority-culture buy-in

(resistance or support)

Challenge met or barely addressed?

Source: Taylor H. Cox and Stacy Blake,Managing

Cultural Diversity: Implications For Organizational

Competitiveness, Academy of Management Executive

5, no 3 (1991), 45-56

7/27/2019 Managing Cross Cultural Diversity

10/26

Uncertainty Avoidance Index (UAI)

deals with a society's tolerance for uncertainty and ambiguity; itultimately refers to man's search for Truth.

indicates to what extent a culture programs its members to feel

either uncomfortable or comfortable in unstructured situations.

Unstructured situations are novel, unknown, surprising,different from usual.

Uncertainty avoiding cultures try to minimize the possibility of

such situations by

strict laws and rules,

safety and security measures, and

on the philosophical and religious level by a belief in absolute Truth;

'there can only be one Truth and we have it'.

10/18/2013 Culture: Unit 4 10

7/27/2019 Managing Cross Cultural Diversity

11/26

Long-Term Orientation (LTO) versus short-term

orientation:

Societys search for virtue

Assesses sense of immediacy within a culture, wheregratification should be immediate /deferred

Include:1. Persistence (Perseverance)

2. Ordering relationships- presence of societalhierarchies

3. Thrift: High saving rates

4. Sense of shame: leads to sensitivity in social contacts

10/18/2013 Culture: Unit 4 11

7/27/2019 Managing Cross Cultural Diversity

12/26

languages

German

10/18/2013 Managing Cultural Diversity 12

Indian Languages %

Hindi 41%

Bengali 8.1%

Telugu 7.2%

Marathi 7%

Tamil 5.9%

Urdu 5%

Gujarati 4.5%

Kannada 3.7%Malayalam 3.2%

Oriya 3.2%

Punjabi 2.8%

Assamese 1.3%

Maithili 1.2%

other 5.9%

7/27/2019 Managing Cross Cultural Diversity

13/26

Diversity comparison

10/18/2013 Managing Cultural Diversity 13

7/27/2019 Managing Cross Cultural Diversity

14/26

ethnicity

10/18/2013 Managing Cultural Diversity 14

7/27/2019 Managing Cross Cultural Diversity

15/26

religions

10/18/2013 Managing Cultural Diversity 15

7/27/2019 Managing Cross Cultural Diversity

16/26

age

10/18/2013 Managing Cultural Diversity 16

7/27/2019 Managing Cross Cultural Diversity

17/26

Labor force

10/18/2013 Managing Cultural Diversity 17

7/27/2019 Managing Cross Cultural Diversity

18/26

respondents

10/18/2013 Managing Cultural Diversity 18

7/27/2019 Managing Cross Cultural Diversity

19/26

questionnaire

10/18/2013 Managing Cultural Diversity 19

7/27/2019 Managing Cross Cultural Diversity

20/26

respondents

10/18/2013 Managing Cultural Diversity 20

7/27/2019 Managing Cross Cultural Diversity

21/26

Diversity problems?

10/18/2013 Managing Cultural Diversity 21

7/27/2019 Managing Cross Cultural Diversity

22/26

discrimination

10/18/2013 Managing Cultural Diversity 22

7/27/2019 Managing Cross Cultural Diversity

23/26

Attitudes towards diversity

10/18/2013 Managing Cultural Diversity 23

7/27/2019 Managing Cross Cultural Diversity

24/26

Dress codes

10/18/2013 Managing Cultural Diversity 24

7/27/2019 Managing Cross Cultural Diversity

25/26

Training & diversity

10/18/2013 Managing Cultural Diversity 25

7/27/2019 Managing Cross Cultural Diversity

26/26

Managing diversity

10/18/2013 Managing Cultural Diversity 26