Managing Workplace Diversity
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Transcript of Managing Workplace Diversity
Managing Workplace Diversity
PRESENTED BY:Sikander
Sulman ZahidSidra Manan
Sardar
Zarqa AhmedSafia Batool
CONTENTS• Introduction• Parameters of diversity • Attitudes Toward Diversity• Importance of managing diversity• Challenges of managing diversity• Strategies for managing diversity• Ways to be inclusive• Benefits of managing diversity• Managers & diversity• Team member & diversity
What Is Diversity? Diversity is defined as a difference or variety. Without
differences or variety among people in the world, the ability to grow and learn would be limited.
Diversity at WorkplaceDiversity in the workplace refers to differences we recognize in
ourselves and others, such as: Gender, Culture, Race, Ethnicity, Age, Religion, Sexual Orientation, Family Structures, Physical and Mental
Disabilities or Challenges.
Parameters of Diversity
Primary Dimensions• Race• Ethnicity• Gender• Age• Disability
Tertiary Dimensions• Beliefs• Assumptions• Perceptions• Attitudes• Feelings• Values• Group norms
Secondary Dimensions• Religion • Lifestyle• Economic status • Culture• Sexual orientation • Family status• Thinking style • Geographic origin• Political orientation •Nationality• Work experience • Language• Education
Global DiversityGender Diversity• Iceland, Denmark & Norway• Pakistan, Turkey, Chile & UAE
Age Diversity• Indonesia & Philippines, Iceland• Hungary, Belgium, Slovakia, France
and Luxembourg
Educational Diversity• New Zealand, the U.S. and Japan• Argentina, China and the Czech
Republic
Migrant Diversity• UAE, Luxemburg, Singapore
Diverse Labour Forces• Norway, New Zealand, Iceland,
Australia, Switzerland• Czech republic, Turkey, Hungary
and Pakistan
Sectorial Diversity• Australia, Canada, Ireland, New
Zealand and Russia• Philippines, Indonesia, China,
Thailand and Pakistan
Income Diversity• Brazil, Chile, Mexico and Argentina
Attitudes Toward Diversity• Ethnocentrism = belief that one’s own group or
subculture is inherently superior to other groups or cultures
• Enthnorelativism = belief that groups and subcultures are inherently equal
• Pluralism = an organization accommodates several subcultures
Importance of Managing Diversity
• Well managed diverse teams out perform homogeneous teams & vice versa
• Reputation in the market & attract best employees• Employees who feel valued & rewarded are more engaged
& motivated• Greater employee engagement lead to lower turnover rate
Challenges of Managing Diversity
• Discrimination• Stereotypes and preconceptions• High turnover rate• Absenteeism• Conflicts in team members• Increase tension• Productivity decrease
Strategies for Managing Diversity
1. Management commitment 2. Reinforce employee competencies3. Actively facilitate inclusiveness4. Communicate effectively5. Evaluate effectiveness
Management Commitment• Demonstrate commitment and accountability• Communicate• Be a role model
“Our management is pretty transparent and forthcoming. We are better able to understand the reasons behind management’s actions.” (Qian Hu)
Build a Team of Champions• Develop, implement and monitor initiatives• Create awareness• Understand the needs of employees
Reinforce Employee Competencies
• Recruitment1. Identify diversity management values2. Build effective recruitment process3. Train your interviewers
• Learning and Development 1. Introducing new employees2. Orientating foreign employees3. Training for employees & managers“I feel a great sense of satisfaction when the workers were able to demonstrate the ability to speak functional English at the end of the Programme.” SupervisorHSL Constructor Pte Ltd (“HSL”)
• Performance management
Reinforce Employee Competencies
Actively Facilitate Inclusiveness• Workplace activities• Workplace design• Buddy system• Employee networks• Awards and recognition• Manage employee grievances
Workplace Activities• Most effective practice in promoting an inclusive and
harmonious workplace culture.• Themes on common interest to create bond• Encourage participation at all levels• Organise events to facilitate greater understanding
Workplace Design• Creating spaces for employees to interact and meet
informally• Creating an open office environment• Designing the workplace keeping in mind different
employee population
Buddy System• To help new employees settle into the organisation• Invite the new employees to an introduction meal• introduce them to colleagues• Be a point of contact for questions, feedback or to provide
guidance• Check in with the new employees regularly
“Muvee Technologies”
Employee NetworksEmployee resource groups for employees
• share personal experience and obtain advice
• Provide a support system• Highlight important issues
Mentorship Programmes
• Establish clear goals• Provide training and
support for mentors• Provide guidelines to
mentors• Reverse mentoring
Awards & Recognition• Be clear about the context and expectations• Team-based recognition or rewards• Recognition should properly demonstrate the specific
action or behavior
Manage GrievancesDisputes or discrimination/bullying at work can have significant negative impact on employees• Equality & mutual respect should be stated clearly• Place channels for employee help or guidance• Assure employee of confidentiality
“The Marriott “
Communicate Effectively
• Telling the importance of inclusive environment• Tips to enhance relationships with employees• Benefits of inclusive environment
“Ernst & Young”
Evaluate Effectiveness• Recruitment• Employee engagement• Promotion rate• Retention rate
Encouraging HarmonyDON’T
• Emotions effect on behavior
• Underestimation of others ideas
• Give up when there is a conflict
DO• Focus on Common interest• Create friendly
environment• Have an open mind• Open communication
Benefits of Managing Diversity
• Increased Productivity• Increased creativity and Problem solving• Attract and Retain talent• Help to build synergy in teams and enhances communication
skills• New attitudes• Language skills
Managers &
Diversity
Different Backgrounds• Preferences & decisions
o In recruitmento In team arrangements and
work assignmentso In providing feedback and
evaluating performanceo In your day-to-day interactions
• Tips to be more inclusiveo Respect differenceso Keep an open mindo Build self-awarenesso Get to know your team
members on an individual levelo Acknowledge differences in
communication styles and languages
Generations & Nationalities
MANAGING ACROSS GENERATIONS
o Gen Y(Born after 1980)o Gen x Born between1965
and1980o Baby boomers Born between
1946 and 1964o Traditionalists Born before
1946
MANAGING ACROSS NATIONALITIESAND CULTURES• Language
o Direct vs. indirecto Perception of timeo Perception of hierarchyo Perception of individual vs.
collective
Ways Managers Deal with Workplace
Diversity
Team Members & Diversity
Team Member & Harmonious Culture
Team Work Togethero Level of communication and
interactiono Level of collaborationo Mutual care and supporto Team morale
Maintaining Team Culture
o Focus on common goalso Communicate the
importance of inclusive environment
o Address and resolve conflicts promptly
o Interact & understand each other
Ways Members Deal with Workplace
Diversity
THANK YOU
"God's Love is all-inclusive, and we should be as well."