MAIL IRREGULARITY REPORTING MTAC Meeting February 5, 2004.
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MAIL IRREGULARITY REPORTING MTAC Meeting February 5, 2004
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Transcript of MAIL IRREGULARITY REPORTING MTAC Meeting February 5, 2004.
MAIL IRREGULARITYREPORTING
MTAC Meeting
February 5, 2004
Informal pilot test – June 2001Informal pilot test – June 2001 System enhancementsSystem enhancements
Pilot test of three sites – April 2003Pilot test of three sites – April 2003 Limited Software modificationsLimited Software modifications
Expanded Pilot – October 1 – November 21, 2003
Major Software modificationsMajor Software modifications
Where Are We At ?Where Are We At ?
P&DCsP&DCs BMCsBMCsPortland ORPortland OR New Jersey NJNew Jersey NJReno NVReno NV St Louis MO St Louis MODaytona Beach FLDaytona Beach FL Greensboro NCGreensboro NCFlorence SCFlorence SC Minneapolis MNMinneapolis MNNew Orleans LANew Orleans LAMonmouth NJMonmouth NJ DDUsDDUsBrockton MABrockton MA Pewaukee WIPewaukee WIMilwaukee WIMilwaukee WI Wauwatosa WIWauwatosa WIRichmond VARichmond VA Sussex WISussex WI
Who?Who?
Expanded Pilot – October 1 – November 21, 2003
– 569 Reports Listing 956 Errors– Majority of Errors Found in Bundle/Package
• 549 Errors – 57%
479 Reports Routed to BMEUs for Resolution• 287 – 60% Resolved• 192 – 40% Not Resolved
– 111 - 58% of Non-Resolution – Could Not Locate Origin Point of Mail
– 93 of the 111 – 84% Due to Company Permits
Where Are We At ?Where Are We At ?
Contact Us For a Copy of the Pilot Report
As a Result of Pilot Tests:As a Result of Pilot Tests:– Improved Data Collection ProcessImproved Data Collection Process
– Revamp Data Entry Interface Revamp Data Entry Interface
– Revamp Resolution Interface for the Business Mail Revamp Resolution Interface for the Business Mail
Entry Unit (BMEU)Entry Unit (BMEU)
– Interface Issues with Data Exchange Between Interface Issues with Data Exchange Between
PostalOne!PostalOne! and the Business Service Network (BSN) and the Business Service Network (BSN)
– Improved Report FeaturesImproved Report Features
FindingsFindings
Conduct Pilot – October 1 – November 21, 2003Conduct Pilot – October 1 – November 21, 2003
Evaluation & Feedback – December 2003Evaluation & Feedback – December 2003
Software Modifications – December 2003 – March 2004Software Modifications – December 2003 – March 2004– Software will also be re-implemented in J2EESoftware will also be re-implemented in J2EE
National Training Deployed – April – May 2004National Training Deployed – April – May 2004
National Implementation - June 2004National Implementation - June 2004
TimelinesTimelines
MAIL IRREGULARITY FEEDBACK PROCESS WORK GROUP
MTAC WORK GROUP # 55
PROJECTED SUNSET DATE AUGUST 2004
QUESTIONS ?
