Laura Overton at LP2010
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Accelerating the results that matter Impact, staff motivation and retention! Laura Overton MD Towards Maturity [email protected]
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Laura Overton talks to the Learning Pool conference about benchmarking their e-learning
Transcript of Laura Overton at LP2010
Accelerating the results that matter
Impact, staff motivation and retention!
Laura Overton
MD Towards Maturity
Times are changing
What are the new opportunities in Local Government fore-learning?
?
Top 10 drivers (Jan 09)
1. Induction
2. Increase no’s of Qualified staff
3. Training quality
4. Administration
5. Staff retention
6. Flexibility
7. Customer satisfaction
8. Access
9. Meeting new learner’s needs • Reach
• 85% participants are now using e-learning
• But
• Only 12% think it is amongst the most effective method
Sound familiar?
You want to spend how
much?!
My manager won’t give me
the time.
This is just not a
priority right now!
E-learning – that’s not real work!
Training isn’t my
job!
I tried that before – it was
awful!
Mountains to climb
2008
1. Reluctance by staff to adopt new technology
2. Lack of knowledge about its potential use and implementation
3. Lack of skills amongst staff to implement and manage e-learning
2004 IT infrastructure
2006 Cost of set up
www.towardsmaturity.org© Towards Maturity Community Interest Company
Novice
Sporadic
Developing
Established
Embedded
Established users are more likely to report benefits than sporadic users:
Quality (6x)Customer satisfaction (x3)
Staff satisfaction (x3)Ability to respond quickly (x3)
Three years of benchmarking
www.towardsmaturity.org© Towards Maturity Community Interest Company
So what are the secrets of their success?
DefiningNeed
Activities that help align implementation with both business and individual needs:
Strategy aligned with business needLearning relevant to required business needLearning aligned to personal need
Creating indifference – it starts before we’ve even
begun!
DefiningNeed
LearnerContext
Activities that provide learners with options that support their:
Choice – time, place, approachWork-life balanceCareer aspirations and motivation
Only 13% agree that learners participation is recognised!
DefiningNeed
LearnerContext
WorkContext
Activities that help L&D to understand and address issues outside of their immediate control:
IT infrastructureManagerial support and culture
Creating the right toolkits
DefiningNeed
LearnerContext
WorkContext
BuildingCapability
Activities that build the skills of L&D professionals:
In determining strategyIn informal learning/collaboration/performance supportIn assessment, support and design
Everyday’s a school day
No excuses!
DefiningNeed
LearnerContext
WorkContext
BuildingCapability
EnsuringEngagement
Marketing and communications activities that address stakeholder requirements:
LearnersManagersL&D staff
Grabbing manager’s attentionWhy bother?
55%Of learners say their line manager’s opinion is most likely to influence their e-learning take up
DefiningNeed
LearnerContext
WorkContext
BuildingCapability
EnsuringEngagement
DemonstratingValue
Activities that highlight business impact:
Gathering feedbackMeasurement Communicating success
Impact IndicatorsEfficiency•Cost•Volume•Time
Business agility•Time to competency•Ability to respond to business need•Business responsiveness to change
Management perception of Value•What do we measure?•What do we report?
Features and Benefits!
28% time saving
47% volume increase
11% cost saving
What are the implications for
•Your L&D team?•Your staff?
•Teams in your business?
The strands intertwineThey all contribute to bottom line business resultsThey all require the involvement of stakeholders
DefiningNeed
LearnerContext
WorkContext
BuildingCapability
EnsuringEngagement
DemonstratingValue
This approach delivers!
www.towardsmaturity.org© Towards Maturity Community Interest Company
But it is not common practice!
bb SI TU % agree
A clear vision statement endorsed by business leaders. x 29%
There are measurable targets for learning and e-learning. x x 30%
E-learning is convenient to staff work schedule. x x 53%
Staff have access to a broader range of learning opportunities.
x 66%
Staff career aspirations are supported x x x 27%
We use several different learning technologies. x 61%
We consistently use other media as text in our e-learning. x 52%
We equip line managers with resources and training so their teams get the most out of e-learning.
x x 20%
Information about e-learning is easy to find. x 42%
Our top managers are seen to use e-learning. x 25%
We know the full cost of learning delivery. x 39%
We report against the targets agreed for e-learning. x 34%
We report external success in awards to the business. x 34%
www.towardsmaturity.org© Towards Maturity Community Interest Company
6 tips to accelerate change
So where are you strongest and weakest?
www.towardsmaturity.org© Towards Maturity Community Interest Company
Additional resources• www.towardsmaturity.org
– Download research– http://tinyurl.com/TMDBBresearch
– Case studies and podcasts to inspire and engage
– http://tinyurl.com/TM1ststeps
– Register for specific news– http://tinyurl.com/TMregister
– Evidence for change programme– http://tinyurl.com/TMe4c
– Contact:– [email protected]
– Twitter– @lauraoverton – @towardsmaturity
