Business Transformation Through Learning Innovation

LauraOverton www.towardsmaturity.org/BenchmarkToday

Modernising Learning: Making it a reality

Turning talk into action!

15th October 2014

Business leaders are hungry for what you can bring them…they just don’t know it yet.

What is On Our Leaders’ Minds?

Technology…is the biggest external

force shaping business today

Talent 93% of CEOs recognise the need to change strategy for attracting talent

ChangeThree factors underpin strong business performance in any business:

1. An engaged workforce2. The ability to continually implement change

3. Finding and nurturing the next generation of leaders

Business wants so much more…

55%

52%

49%

47%

59%

40%

36%

94%

89%

91%

93%

89%

89%

84%

Improve staff satisfaction/retention/ motivation

Improve customer satisfaction

Increase productivity

Provide a faster response to changing business conditions

Develop a better qualified workforce

Help implement new processes or new products

Comply with new regulations and legal requirements

% of participants wanting this benefit 2013 N=447 2008 N=261

…L&D also want so much more.

In 2014, the gap is only

increasing…

Does modernised learning make a difference?

Yes

Yes Learning innovation, done well, delivers bottom-line results:

-9% staff attrition

+14% productivity

-12% time to competency

-17% reduction in costs

www.towardsmaturity.org/2014benchmark

How do we know?

10 years of research

3,500 L&D leaders

44+ Countries

1.5 million data points every year

= An evidence-based approach to modernising learning

Freely available with thanks to Industry

Ambassadors

Distilling the Wisdom of the Crowds:The New Learning Agenda

10 years of research into L&D good practice has shown us that in order to create firm foundations for success, top performing organisations show us that we need a New Learning Agenda; one that is shared by business and learning stakeholders. This New Learning Agenda outlines nine action areas to help businesses build talent, drive performance, support change and improve agility. for more details, visit: www.towardsmaturity.org/2013benchmark

TransformTraining

Develop Learning Culture

Integrate Learning & Talent

New Models of learning

42% use models that support

learning in flow of work to shape their approach

10

70

20

What are we doing? Average

We blend our use of several different technologies 22%

We actively encourage users to collaborate in building knowledge resources

15%

Our learning technologies reinforce the way we recruit, onboard and develop our people

19%

Distilling the Wisdom of the CrowdsNew Models of Learning

The power of the blenThe power of the blen

The Power of the Blend at

TransformTraining

Integrate Learning & Talent

Devices used by staff to access work

related learning and resources:95% work computer

62% work or personal mobile phones

(Managers especially)

Distilling the Wisdom of the CrowdsBoosting Agility

Respond Faster

SimplifyFlexible Learning

Boost Agility

Distilling the Wisdom of the CrowdsPreparing L&D for a future of change

Equip L&D as Agents of Change

Build relationships at the heart of the business

Reflect business priorities in everything you do

Dare to be differentDemonstrate value

Future proof yourself

What have you learned today that will equip you to make a difference back in your workplace?

What makes the biggest difference in between a mediocre learning strategy and an outstanding

one?

ALIGNMENT

Definition of Alignment:

1. To arrange in a straight line

or in a correct relative position

2. To create a position of

agreement or alliance

“Alignment is not a one-way street. It’s not just about making sure that you

have all your ducks in a row; it’s also about making sure your business and

customers recognise this fact and recognise that you have real value to

offer; it’s about seeing eye to eye.”

2 Way Business Alignment

Customer Activated Learning

Alignmentto need

(organisational and individual)

Distilling the Wisdom of the CrowdsAlignment to Need

2011(avg)

46%

What Progress Are We Making?

What % of L&D leaders are confident that their learning provision support the skills their business needs?

2013(avg)

61%

2014(avg)

60%

Top learning companies

in 2014

97%

2012(avg)

63%

Aligning to Individual Need

88% of learners like to learn at their own pace

75% are happy to engage with online learning

65% agree that they are motivated by using

technologies that allow them to network and learn with

others

However…

2 in5L&D leaders think their staff are

reluctant to learn with new media

How?

Business Learning

By starting a two-way conversation…

A call to business leaders!

Look beyond the courseBe open to doing things differentlyDemand that your L&D focuses on

outcomesEmbrace L&D as a partner in change

To business leaders, we say:

Time for action.

“Continually swapping recipes doesn’t guarantee that we can

cook!”

Head of L&D, British Council

The essential building blocks for modernising learning

Alignment to need2 way business alignment

Customer (Learner) Activated Learning

Boosting AgilityFlexible learning for flexible working

SimplifyRespond faster

New Models of Learning

Transforming trainingDeveloping a learning cultureIntegrating learning and talent

Equipping L&D as agents of change

If you do nothing else this year…

LINK LEARNING TO BUSINESS(not to fads and technologies!)

What will you do differently now?