Knowledge Management @ SEMANTiCS

Knowledge Management @ SEMANTiCS

Ute John, Dirk Liesch, Andreas Matern

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The Association

The Gesellschaft für

Wissensmanagement e.V. (GfWM) is an

active, regionally based and nationally

affiliated network of Knowledge

Management professionals in German-

speaking areas.

„GfWM supports the professional and

responsible use of knowledge and

promotes the holistic view on Knowledge

Management. The independent expertise

of GfWM is most appreciated in business,

science and politics. The members of

GfWM work on a voluntary basis.“

September 2014 | Ute John, Dirk Liesch, Andreas Matern

Motivation

Where is the wisdom we have lost in knowledge?

Where is the knowledge we have lost in information?

T.S. Eliot


Knowledge Management & Semantics

Effective (IT supported)

Knowledge Management

relies on applying semantic

technologies.

Learning & understanding

semantic (& other) technologies

relies on applying Knowledge

Management.

September 2014 | Ute John, Dirk Liesch, Andreas Matern 4

Knowledge Management …

… is the intelligent and effective handling of knowledge.

… is the systematic, goal-oriented execution of measures for

controlling, monitoring and supporting knowledge

processes within and across corporations.

… has the goal to detect possibilities from existing knowledge &

to generate new knowledge for improvement, value creation

& innovation. From: Thoben


Knowledge Management …

… you cannot force a plant to grow

by pulling its leaves

…what you can do is create the

infrastructure in which it can prosper

Etienne Wegner

Key thoughts

of leader

Importance

TrustIndividual

interest

Mutual

respectOpen

communication


Technical

infrastructureSemantic Technologies

Stairs of Knowledge

+ syntaxCharacter

Data

Information

Knowledge

Capability

Action

Expertise

Competitiveness

+ meaning

+ integration with context

+ reference to application

+ intention

+ correct action

+ uniqueness

From: North


Towards Knowledge Management


Knowledge Management Process Model

Knowledge

Goals

Acquire

knowledge

Develop

knowledge

Use

knowledge

Distribute

knowledge

Preserve

knowledge

Structure

knowledge

Detect

knowledge

Knowledge

EvaluationFeedback

From: Probst, Romhardt


Knowledge Distribution Map

Formally

Informally

ExplicitImplicit

Organizational manuals

IntranetTopic repositories

Cafeterias

Trainee groups

Fairs Presentations

Team buildings

Technical reports

Patents

Communication

Documentation

Proceedings


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Build environment for people to

share knowledge freely:

• Bring people together

• Create culture of share2win

(release the brakes!)

• Facilitate efficiency through

transparent processes

without restricting creativity


Principal KM Task: Communication

Document knowledge and

make it accessible to everyone:

• Make implicit knowledge

explicit

• Develop standard structure

and by that create a common

understanding

• Define KM process

• Ensure management support

9September 2014 | Ute John, Dirk Liesch, Andreas Matern

Principal KM Task: Documentation

Knowledge Transfer Between People

•Sharing knowledge is always

voluntary, nobody can be

enforced to share knowledge.

•We share knowledge when we

have the right audience, that

motivates us and provides the

right context.

After: T-Systems


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Organization

Communities of Practice

Communication

•Debriefing

•Storytelling

•Knowledge Café

•Interview …

Documentation

•Knowledge Maps

•Ontologies

•Business Process

Modelling ...


Tools for Knowledge Management

3 Pillars of Successful KM



Controlling

•Return on Investment

•Key Performance

Indicators

Measure

Transfer

of Knowledge

Do

Culture

•Trust

•Engagement

Feel well

How are your experiences ?



Controlling

Measure

Transfer

Do

Culture

•

Feel well

What are you doing at your company or university,

related to this 3 pillars ?

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Contact

Gesellschaft für

Wissensmanagement e.V.

Postfach 11 08 44

D-60043 Frankfurt am

Main

E-Mail: [email protected]

Internet: www.gfwm.de

Newsletter:

[email protected]


Knowledge Management @ SEMANTiCS

Business

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