KNOWLEDGE MANAGEMENT

(UNDERSTANDING THE KNOWLEDGE PROCESSES OF MSBC PVT LTD.)

Amanpreet KaurC-5

NAME OF THE COMPANY – MSB CONSULTING PVT LTD

ABOUT -

• Founded in Jan 2010, Headquartered in New Delhi, India • Has branches in Mumbai, Coimbatore, and Melbourne• Sectors : Home Textiles, Floor furnishings, Garments & Technical

textiles – Sourcing machines, spare parts, accessories and products• Acting as technical consultants, right solution provider followed

by after sales service , keeping a perfect balance between supplier and customer (BRIDGE)• Markets : India, Pakistan, Bangladesh, Middle East until Egypt

CONTD..

• Core values : Pursuit of excellence, Integrity, Respect and leadership

• Market leader in the field of Cut & Sew, Fold & Pack until warehouse automation

• Have a market share of over 70% with the range of machines they deal in

• Principal/ Technology Partners: Magetron , Espritech, Handsaeme, Parker, Sicom, Ferretto Group, Tuftco, etc

DETAILS

• Name of the Interviewee: Mr. Manjeet Singh Bakshi

• Designation of the Interviewee: CEO, MSBC

• Location: New Delhi

• Mode of Interview: Telephonic Interview

• MSBC does have a formalized Knowledge Management System (KMS).• Following are the KM tools/ Processes they use –

Skilled ManpowerInternal ERP software for generating reports

• They follow Lean Six Sigma to bring about efficiency in their functioning• An interesting feature of their KMS is that they prepare internal

reports specially for themselves.

• At MSBC, they prepare separate internal reports for various processes they follow. Since they are into multiple things, this methodology is of immense importance for efficient functioning of the firm.

• For example, an individual will prepare reports for sales of various machinery, another will prepare reports for advertising and marketing followed by printing of magazines. Yet another individual can prepare reports regarding the clients they have.

WHAT IS KNOWLEDGEKnowledge refers to interconnected information on what something is, why something happens, and how to do something .

What: definitions of concepts and relationships, taxonomies Why: understanding cause-effect relationships How-to, know-how: analysis/synthesis; methods, procedures for generating new

knowledge

Knowledge is never complete,or 100% correct, can be incoherent and controversial… is messy.

Knowledge acquisition is incremental(what in layers, why with imperfect accuracy, starting from know-how and learning what/ why in the process)

KNOWLEDGE TYPES

• Source view: Theoretical (science, theories) vs. Experiential knowledge (personal, learned by doing)

• Communication view:

Explicit • can be communicated to others• definitions, taxonomies, theories, procedures, cases

Tacit• difficult to communicate• experiential, analytical & synthesizing skills

Sharing and capturing tacit knowledge – one of main goals before knowledge management and knowledge support systems.

THANK YOU