ResumeUS Citizen

Name: Yeung, Tsz-Woon KittyUS Address: Apt. 308, 3250 S. Wentworth Ave, Chicago IL 60616HK Mobile: (312) 885 8410Email add.: yeungkitty@yahoo.com

EDUCATION

Bachelor of Science in Information and Decision Science, University of Illinois at Chicago, 1998Cumulative GPA: 4.01/5.00

COMPUTER SKILLS

Operating Systems: All Windows, MS-DOS, Unix (Sun), NotesApplication Software: Google docs, Microsoft Office (Access, Excel, PowerPoint, Word, Outlook), SAS, Tableau, Weka for data mining, Photoshop.

PROFESSIONAL EXPERIENCESJan 2008 to May 2016 The Hong Kong University of Science and Technology

Instructional Assistant, School of Business and Management &School of Information Systems, Business Statistics and Operations Management To assist in the teaching of courses, tutorial and laboratory sections,

laboratory management, course grading and preparing teaching material.

Tutorial courses including – Introduction to Information Systems, Information Systems Project Management, Business Intelligence and Data Mining, Global Information Infrastructure and Policy, Organizational Behavior, Entrepreneurship and Small Business Studies, International Management, Training and Development, Managerial Leadership, Strategic Management, Judgment and Decision Making in Organizations

Coordinated with HKUST MBA office and Professor, conducted Residential program and Time to Lead (Wrap up) program

July 2006 to Aug 2007 Government of the HKSAR Education and Manpower BureauResearch Assistant, Centre of Excellence on IT in Education Research any good practices on IT in Education. Propose all good teaching practices cases on Interactive Platform.

Aug 2002 to Feb 2005 JPMorgan Chase Bank / IBM, Hong KongBusiness Resiliency / Disaster Recovery (AP Regional Team) Established process, audit recoverability, document procedure and

coordinated drills to satisfy the regulatory and legal requirements of a bank.

Monitored and reported disaster recovery projects. Established and enforced process, monitor and report progress for the

AP region.

Feb 2002 to Aug 2002 JPMorgan Chase Bank, Hong KongCustomer Care Officer Negotiated with user’s requirement to match expectations. Prepared and facilitated daily senior management meeting. Managed technical support and handled user’s complaints.

Oct 2000 to Jan 2002 Nuovo Assets(hk)LTD, Hong KongSoftware Engineer Developed and implemented web pages by using Dreamweaver 3,

Photoshop, Tcl, html and Dhtml on sun system platform, successfully fulfilled client’s specification.

Supported and monitored database, email, file, printers, web server (NT and Sun Unix), NT data server, end user’s operating system (Win 98, win 2000 and NT) and email.

Administrated network system, and supported end users’ hardware (IBM) and software (MS office, Peach tree, Simply accounting, Sun accounting, Email, Outlook and Outlook Express).

Oct 1999 to Apr 2000 University of Chicago Hospitals, IS Security, Chicago, IllinoisSystem Administrator Administrated user’s account in Mainframe, Unix and Doc system. Troubleshoot all system related problems internally and externally

(calls received from users).

Aug 1997 to May 1999 Board of Education, Robert Healy School, Chicago, IllinoisComputer Assistant Successfully installed software that motivates student’s interest of

learning. Conducted software quality assurance by performing routine testing

to maximize the efficiency of the computer lab. Resolved both hardware and software problems for faculty and

student users.

Jun 1997 to Aug 1997 Motorola, Telecommunication & Information Security Dept, Schaumburg, IllinoisInternship Developed and implemented web pages for marketing department

survey by using HTML and ASP, successfully fulfilling client’s specification.

Established and implemented test plans on total quality and professional development for the Telecommunication & Information Security web page.

Documented project procedures on the functionality of the web page for internal client and managers.