June 22nd Course Administration

LPACPIA

Video - EI In Action Emotional Intelligence Lecture BREAK Group Exercise

Most job-hunters who fail to master the job-hunt or find their dream job,

fail not because they lack information about the job market, but because

they lack information about themselves. -Richard Nelson Bolles

Let’s Self-Discover!

CPIA Assignment Point Breakdown

• Completion of Linked In Profile – 50 points• Completion of Panel Interview – 25 points• Resume – 25 points• Behavioral Interviewing -25 points• Career Awareness Worksheet – 25 points• Job Position Ad – 25 points• Peer Evaluation – 25 points• Total Points – 200 points• Page 12-Syllabus

Weekly Book Recommendation

Morton Meyerson, CEO of Perot Systems wrote an article entitled, “Everything I thought I knew about leadership was wrong, my first job as a leader was to create a new understanding of myself.” p.62

Goleman, D. (1998). Working with emotional intelligence. New York: Bantam Books.

Weekly Book Recommendation

“It’s one reason emotionally intelligent leaders attract talented people – for the pleasure of working in their presence. Conversely, leaders who emit the negative register – who are irritable, touchy, domineering, cold repel people. No one wants to work for a grouch. Research has proven it: Optimistic, enthusiastic leaders more easily retain their people, compared with those bosses who tend toward negative moods.” p.12

Goleman, D., Boyatzis, R. & McKee, A. (2002). Primal Leadership: Learning to Lead with Emotional Intelligence

EI Competencies

• Self-Awareness• Self-Management• Social Awareness• Relationship

Management

(from Primal Leadership Goleman, Boyatzis and McKee 2002)

EI

AN OVERVIEW OF EMOTIONAL COMPETENCIESDaniel Goleman

SELFPersonal Competence

OTHERSSocial Competence

RECOGNITION SELF AWARENESS-Emotional self-awareness-Accurate self – assessment-Self-confidence

SOCIAL AWARENESS-Empathy-Service orientation-Organizational awareness

REGULATION SELF MANAGEMENT-Self – control-Trustworthiness-Conscientiousness-Adaptability-Achievement drive-Initiative

RELATIONSHIP MANAGEMENT-Developing others-Influence-Communication-Leadership-Change catalyst-Building bonds-Teamwork & Collaboration

Self-AwarenessKnowing one’s internal states, preferences,

resources and intuitions

• Emotional Self-Awareness

• Accurate Self-Assessment

• Realistic Self-Confidence

Knowing one’s internal states, preferences, resources and intuitions

• Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match

• Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help

• Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!

Do you know you?

Social AwarenessAwareness of other’s feelings, needs, concerns and the

currents, networks and politics of the organization

• Empathy

• Organizational Awareness

• Service Orientation

Awareness of other’s feelings, needs, concerns and the currents, networks and politics of the organization

• Empathy – Listen, attune, grasp other’s perspectives

• Organizational Awareness – Understanding organization politics being able to be politically astute, know the values and unspoken rules

• External Awareness – Being aware of others around you and how you effect them.

Awareness of one’s effect on others, ability to work effectively and efficiently with others

• Inspirational – Embody what you ask of others• Influence – Be persuasive and engaging• Developing Others – Cultivate people’s abilities• Change Catalyst – Recognize the need for change,

challenge the status quo• Conflict Management – acknowledge and redirect• Building Bonds – Cultivate the web of relationships• Teamwork & Collaboration – Be a model of respect,

helpfulness and cooperation

What does it mean to “manage” oneself?

TURN TO YOUR NEIGHBOR AND SHARE AN

EXAMPLE OF SELF-MANAGEMENT:

1) WHEN YOU DID 2) WHEN YOU DIDN’T

SELF MANAGEMENT

• Emotional self-control: keeping disruptive emotions and impulses under control

• Transparency: Displaying honesty and integrity; trustworthiness

• Adaptability: flexibility in adapting to changing situations or overcoming obstacles

• Achievement: The drive to improve performance to meet inner standards of excellence.

• Initiative: Readiness to act and seize opportunities• Optimism: Seeing the upside in events

Emotional Self-Control – Manage your own disturbing emotions, stay calm and clear-headed

Transparency – Live your values, admit mistakes, never turn a blind eye

Optimism – Roll with the punches, expect the best of everyone.

Adaptability – Flexible, nimble, fluid, comfortable with ambiguity

Innovation – Seize opportunities, or create them

Achievement – Continually learning – and teaching– ways to do things better

Managing one’s internal states, impulses and resources

Do you have self-management?

Would others say you have it?

Relationship Management

• Inspirational• Influence• Developing Others• Change Catalyst• Conflict

Management• Building Bonds• Teamwork &

Collaboration

Awareness of one’s effect on others, ability to work effectively and efficiently with others

RELATIONSHIP MANAGEMENT

• Inspirational leadership: Guiding and motivating with a compelling vision

• Influence: Wielding a range of tactics for persuasion• Developing others: Bolstering others’ abilities through

feedback and guidance.• Change catalyst: Initiating, managing, and leading in a

new direction• Conflict management: resolving disagreements• Building bonds: Cultivating and maintaining a web of

relationships• Teamwork and collaboration: cooperation and team

building.

Relationship ManagementWhy is it important?

• Co-workers• Customers• Family • Friends

BREAK

Group Exercise

• Discuss whether or not you believe EI is more important than IQ, why or why not?

• Share your highest EI score and share why you think you scored so well in this area.

• Share your lowest EI score and share why you think you scored so low in this area.

• How do you think you can increase these scores?

Industry Group Selection

Industry Groups

• Select a team lead• Exchange each other’s contact information• Write down the name of your group and list

everyone who is in your group and turn in before you leave tonight.