It Solution On Value Chain

IT Solution on Value Chain

an PA1 for WCUMBA1-12

by Erwin

Value Chain

Primary Business Processes

Inbound Logistics - Automated Just-in-Time Warehousing

Operations - Computer-Aided Flexible Manufacturing

Outbond Logistics – Online Point-of-Sale and Order Processing

Marketing & Sales - Targeted Marketing

Customer Service - Customer Relationship Management

Support Processes

Administrative Coordination & Support Services - Collaborative Workflow Intranet

HRM - Employee Benefits Intranet

Tech. Development – Product Development Extranet with Partners

Procurement of Resources – e-Commerce Web Portals for Suppliers

IT Solution for Primary Business Processes

Inbound Logistics - Automated Just-in-Time Warehousing Traker Systems is a software development company

providing Inventory Control Software applications for Public Warehouses, Manufacturers, Distributors and companies needing a powerful program to track and manage their assets.

Traker Systems, is a comprehensive inventory management and inventory tracking software application with comprehensive reporting and analysis, combined with complete security protection provides a total solution for your Inventory Software needs. Quickly Create purchasing, receiving, invoicing, pricing, product allocation, Bar Coding, forms, and shipping functions. All in one convenient package.

IT Solution for Primary Business Processes (contd.)

Inbound Logistics - Automated Just-in-Time WarehousingTraker System Screenshot


Operations – Computer Aided Flexible Manufacturing Manufacturing now involves many automated task, so

complex that only computer is able to solve it Festo (www.festo.com) is one of the best manufacturing

components that combine the sophisticate industrial parts with complex computing

All of the manufacturing process controllable by computer, and amazingly Festo provide the software in all it’s beauty, combined with flexibility & also easy to use


Festo on Chocolate Factory



Festo on Stocking Factory (packing division)



Outbond Logistics –

Online Point-of-Sale and Order Processing Online-POS & Order Processing sometimes co-

related with e-Commerce osCommerce used by vstore.ca is one good

sample of the software to build the Online-POS & Order Processing

Samples can be seen at stores on vstore.ca


Outbond Logistics – Online Point-of-Sale and Order Processing


Marketing & Sales - Targeted Marketing M1 Lead Management from Bowen & Groves

will helps marketing&sales division to do the targeted marketing

Before the marketing take action, it’s necessary to make marketing plan, that this software will assist & help them to simplified the process


M1 Lead management provides powerful tools to effectively manage your entire pre-sales process.

M1 Lead management enables companies to document all activities in the pre-sales process, with the ability to analyze marketing programs to determine the most effective marketing strategies.

Create leads for all enquiries you receive relating to your products or services. Record the expected close date and potential revenue each lead should generate. Use leads to predict the future potential revenue.

Create a program for each marketing activity you perform. Assign start and end dates, the cost of the activity and the revenue generated from the program. Use this information to identify the most effective marketing strategy for your business.

Assign competitors to your leads and track your competitor activities, pricing, strategies, products etc..

Milestones measure the stage at which each lead is. Assign a confidence factor to the milestone to record the likelihood of the lead converting to a sale. Use milestones to develop a successful sales process flow.

To save time while working on a lead, use the shortcuts to quickly create a quote or an order. Information from the lead is automatically inserted into many of the quote and order fields.

Track the reasons why leads are closing. Examples include win, loss to competitor, project cancelled etc. Analyze the resolutions to understand your product or service in the marketplace.

Two standard searches exist to display the leads expected to close this month and next month.

M1 Lead Management Key Features:


M1 Call management provides an effective means of recording all communication with prospects, customers and suppliers.

Record pre-sales activity, such as an enquiry, by creating a Sales Call. Use Support Call for any after-sales questions or problems.Log the time spent on each call. You can then analyze the total call times for each prospect and customer.

Assign a call to the most appropriate person in your organization. Call Management can be used to take messages in your absence.

Prioritize calls to identify contacts requiring close attention. Use the standard searches to sort in order of priority.

Service Contracts can be used to manage warranties and maintenance contracts. Record the start and end dates, along with a value, for each contract. When taking a call, M1 will advise the user if the customer has a current service contract.

Create a library of commonly asked questions, and support calls relating to your products and services. Include details on the problem, the resolution and any available workarounds. From a call, create a quote, order, job or invoice. Calls can also be created from within leads, quotes, orders, shipments, AR invoices, purchase orders and AP invoices. View all the calls for an organization under organization Explorer.

Use this search to ensure calls are followed up when required.

M1 Call Management Key Features:


Customer Service - Customer Relationship Management It’s better to build own CRM software from

scratch so it will be customized to suit the company, but it’s cheaper to use generic CRM Software, such as Microsoft Dynamics CRM

Prophet CRM from avidian.com is one of the software sample. Integrated on MS Outlook and easy to use


Some Feature on the Professional Edition: Integrated into Outlook: contacts, appointments, email and task

manager. Full featured contact manager works with current Outlook contact

database. Sales notes with time/date stamping associated to contacts and

sales opportunities. Create, track & manage sales opportunities. Pre-built and customized reporting outputs to 5 formats include

Excel and Word. Personalized, group emails sent through your Outlook account. Customizable quote generator. Prophet Today for managing and prioritizing tasks and

appointments. Prophet Search toolbar in Outlook. Find any email, attachment, file,

appointment, contact or task with a single search


Support Processes

Administrative Coordination & Support Services - Collaborative Workflow Intranet eGroupWare is a free open source groupware

software intended for businesses from small to enterprises. Its primary functions allow users to manage contacts, appointments and to-do lists. It is used either via its native web-interface, making access platform-independent, or by using different supported groupware clients, such as Kontact, Novell Evolution, or Microsoft Outlook. It can also be used by mobile phone or PDA via SyncML.

Support Processes (contd.)eGroupWare Infolog

Support Processes (contd.)eGroupWare Calendar

Support Processes (contd.)

Citadel is a turnkey open-source solution for email and collaboration. One simple installation delivers a multitude of powerful features, including: email

calendaring/scheduling address books bulletin boards mailing list server instant messaging multiple domain support modern AJAX-style web interface

Administrative Coordination & Support Services - Collaborative Workflow Intranet

Support Processes (contd.)Citadel WebCit Public Folder – Public Communication Messageboard

Support Processes (contd.)Citadel WebCit Task List


HRM - Employee Benefits Intranet HRM is one key resource of the company Software that can be use for manage the HRM is:

InstantHR (www.ihrsoftware.com) with it’s feature Create and store employee reviews, Document employee education & career history Track benefits & equipment Plan employee succession & Track wage information Works across multiple sites Run over 100 reports Create EEOC reports Unlimited users MailMerge letters and e-mails Built on an open but secure SQL database

Support Processes (contd.)HRM - Employee Benefits Intranet


Another software can be use to help to manage the HRM is Strategy Map (www.strategymap.au)

This software is used to apply Balanced Scorecard into the HRM

Balanced Scorecard (Kaplan&Norton) will help help company to keep tracks and maintain good performance, even it can increase the HRM performance, hence the company performance will also increased

HRM - Employee Benefits Intranet


Tech. Development – Product Development Extranet with Partners ProductVision provides product life cycle management (PLM) for full

tracking of a product from inception through production and eventual retirement. From Sales and Marketing to Research & Development, Regulatory, and Production, ProductVision allows your team members to share ideas and work together towards a common goal.

It’s feature include Faster time-to-market by enforcing consistent development

procedures&practices Enhanced Customer Service will be possible with instant access to

all important product information Decreased overhead costs as less time is required to complete your

projects Decreased research time spent gathering information on previously

developed products and applications More reliable and consistent compliance with governmental

regulations, such as for Material Safety Data Sheets

Support Processes (contd.)ProductVision - Formula Audit Module

Support Processes (contd.)ProductVision – Tracking R&D Project

Support Processes (contd.)ProductVision – Formulation Tools


Procurement of Resources – e-Commerce Web Portals for Suppliers osCommerce Online Merchant is an Open Source

online shop e-commerce solution that is available for free under the GNU General Public License

It features a rich set of out-of-the-box online shopping cart functionality that allows store owners to setup, run, and maintain online stores with minimum effort and with no costs, fees, or limitations involved

osCommerce is the software that used to build www.vstore.ca

Support Processes (contd.)Procurement of Resources – e-Commerce Web Portals for Suppliers


Other e-Commerce portals, including; www.indonetwork.co.id www.alibaba.com www.globalsources.com

Procurement of Resources – e-Commerce Web Portals for Suppliers

Thank You

Erwin Sumargo

West Coast University Surabaya

[email protected]

It Solution On Value Chain

Economy & Finance

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