IRCTC

By – Akash Anshul

Chakshu Hitesh

What is IRCTC? Indian railway catering and tourism

corporation said as Irctc

It is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the railways

How it works

Services of IRCTC Irctc is in charge of catering services on few

trains such as all duranto exp.,farraka exp., shatabdi exp.,

Maitree express (train between India and Bangladesh)

IRCTC has firmed up plans to set up over 50 multi-cuisine food plazas at major railway stations throughout the country during the current year

Awards & achievements Awarded with National Tourism Award of

Excellence by Ministry of Tourism, Govt. of India

Awarded the National Award for E-Governance, 2007-08 jointly by Department of IT,Govt. of India and Govt. of Haryana

Awarded the Genius of the Web Award 2007 for Best E-Gov PSU Site by CNBC

Objectives of IRCTC To provide high quality catering services

To provide single window solutions to its customer

To maintain leading position in internet ticketing e-commerce and technology

Tourist trains by IRCTC Pilgrim special trains

Buddhist circuits trains

Maharajas’ express

Bharat darshan

Dhr joy ride

Facilities by IRCTC Irctc provide food to passenger if train is

delayed due to fog

Irctc starts e-catering services on 76 trains including Jan shatabdi & Garibrath trains

Irctc world class lounge at NDLS

People can order Kfc , Dominos & Wimpy

Records by IRCTC As a biggest e-commerce portal in India, it made lot of

records

On 2 September 2013, nearly 582,000 tickets booked in a day.

On 19 March 2014, nearly 580,000 tickets booked in a day

On 1 April 2015, Indian Railway Catering and Tourism Corporation (IRCTC) created a new national record with 1345,000 tickets booked in a day.

Tourism Railway Catering and Tourism Corporation also

organises budget and deluxe package tours for domestic and foreign tourists.

A popular tourism package for budget tourists covering important tourist destinations across India is "Bharat Darshan".

• Recently a new venture of Indian Railways, named

as Rail Tourism India has launched to provide direct catering and tourism packages to users.

Tatkal tickets Under the Tatkal scheme - starts at 10am daily -previously it was started at 8am -one day prior to the departure of the

train -extra charge for tatkal {(SL 70-150),

AC (200- 300)}

New services Food on track Cab Bus E-wheelchair Irctc prepaid card Train coach booking (FTR) Call centre services

Non railway segment IRCTC is diversifying into Non Railway Segment

which includes Budget Hotels, Food Kiosk, Food Parks, Catering Service, Facility Management etc.

IRCTC has commenced 65 units from 2010 to 2012 in Non Railway Segment across India.

This segment also includes taking up of hospitality project on turnkey basis. Setting up of IRCTC brand Food Kiosks at DMRC stations is also planned.

Factors contributed to success Economical – In 2002, online booking was

a new concept in India & low service charge at Rs. 10/- per person.

Quick and efficient connectivity –being the one of most clicked website.

Monopoly position – the only single website to in front ending Indian Railways online ticket booking.

Crm of IRCTC Providing alerts and updates Refunding money fast Give sms of your ticket Also send ticket in your email Started comesome restaurant

Major facts IRCTC started with small capital base

20 cr On first day of e-Ticketing just 27 tickets

were booked In morning peak time, 35,000 tickets are

booked per hour IRCTC got its Mini ratna tag in 2008 IRCTC has integration with 18 banks

References https://www.irctc.co.in/eticketing/loginHo

me.jsf http://www.iamwire.com/2011/11/irctc-fac

e-of-e-ticket-in-india/1862 http://www.irctc.com/displayServlet