Irctc Rules

8/3/2019 Irctc Rules

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IRCTC RULES

Services Offered Services NOT Offered Terms and Conditions of Service Definitions General I-Tickets E-Tickets Tatkal Tickets Student Concession Complaints Procedure Your Obligations Liability Termination Use of Tickets Governing Law Disclaimer Privacy Policy Mumbai Suburban Season Ticket

Services OfferedAll the services given below are fully available for this website. These have also been offered by selective mobile service operators through our web services for use of booking tickets

through mobiles. However, different mobile service providers may have made differentrestrictions / limitations in their packages offered to their mobile subscribers. IRCTC is not

responsible for any such limited service offering from any Mobile service provider or amongsuch service providers. For the details of services provided by each operator, pleaseClick here

Booking of I-tickets, e-tickets and tatkal tickets.I-ticket- refers to a Railway reservation booked on this website for the consummation ofwhich a printed Railway ticket on standard Stationery is dispatched by IRCTC to theCustomer through the courier, which constitute the authority to travel on trains.E-ticket- E-ticket - refers to a Railway reservation booked on this website, for theconsummation of which the customer prints out an Electronic Reservation Slip which,along with one of the authorized personal identification, constitutes the authority totravel, in lieu of the regular ticket on standard Stationery. Tatkal Ticket- A ticket

booked against Tatkal Quota against extra payment of premium charges as per extantRailway rules. A maximum of six berths/seats can be booked at a time for a specified journey between

any two stations served by the train subject to distance restrictions in force. An individual user can book a maximum of ten tickets in a calendar month. Booking can be done against general (GN),SS( senior citizen), ladies (LD) and tatkal

(CK)quota berths/seats only. Tatkal Quota (CK) berths/seats are earmarked in all-important trains in different classes
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except First Class Air-conditioned (1A) class. Ladies quota (LD) is generally earmarkedin Sleeper class (SL) and second sitting (2S).

In case of tickets booked through internet no concession is permitted except seniorcitizen.

General enquiries available:a. Accommodation available for a train/date combination b. Current Status of

reserved tickets c. Time table d. Train fare e. Trains available between a givenpair of stations

Courier delivery of tickets (I-tickets) limited to postal addresses covered by the pincodes listed under the link "Places of Delivery ". For details of areas where courierdelivery is provided at present, categorized by PINCODE, PleaseClick here.

E-Booking or E-reservation facility available for all trains.E-Ticketing On line cancellation facility for E-tickets alone, up to the charting time for that train. (E-

tickets cannot be cancelled at counters) Mobile booking of I-Tickets through Hutch-GPRS, Booking via R-World usingReliance, Booking through CSAM- IRCTC Mobile Application, via WAP enabled site

www.irctc.co.in/mobileand PNR Enquiry. Auto-Up gradation is available to the next higher class on optional basis.(As per railway

rules).

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Services NOT Offered Reservation on Police/military warrants, Railway passes, PTOs, card passes & IC cards

issued to MP's and INDRAIL Passes and all types of Rail Travel Coupons or on anyConcessions. (Except senior citizen's concession).

Tickets to cluster stations.(Stations not on the route of the train) Modification and Cancellation of I-tickets. These facilities can be availed for I-

TICKETS by presenting the ticket at a Railway Reservation Offices. (E-tickets canhowever, be cancelled on the site up to chart preparation time).

Reservation on prebought tickets, i.e. tickets already bought at stations. Reservation on tickets with Break Journey. Issue of duplicate tickets for lost, mutilated or torn tickets. (Available for I-tickets at

Railway Reservation Offices.) Reservation on Season Tickets. Source cluster tickets. (Tickets from a station not lying on the route of train) Bulk Booking for families and groups. Advance booking for foreign tourists 360 days in advance. Personal Collection of tickets by customers from any designated centers.

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Terms and Conditions of Service Definitions

In this agreement the following words shall have the following meanings:
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Ticket - means any ticket issued by us. It is an authorization to travel using our ticketbooking facility for the specified journey over the network of Indian Railways. This canmean an I-ticket or an E-ticket.

PRS - Passenger Reservation System.

Weekdays - All the days of the week other than Sunday.

I-ticket- refers to a Railway reservation booked on this website for the consummation ofwhich a printed Railway ticket on standard Stationery is dispatched by IRCTC to theCustomer by courier which constitutes the authority to travel on a train.

E-ticket -refers to a Railway reservation booked on this website, for the consummationof which the customer prints out an Electronic Reservation Slip which, along with theconcerned authorized personal identification, constitutes the authority to travel, in lieu ofthe regular ticket on standard Stationery.

Tatkal Ticket -A ticket booked against Tatkal Quota against extra payment of premiumcharges as per extant Railway rules. (Link to Tatkal write up)

Charting time-The time at which the charts for a particular train are prepared, for pastingon the coaches/exhibition boards before the departure of the train.

ERS(Electronic Reservation Slip) -The printout in standard specified Performacontaining reservation particulars, and instructions for use which can be used by thePassenger along with the relevant authorized Identificat ion, as travel authority forperforming the journey. (See Performa / sample here) link showing ERS. The user of the

ERS is governed by these rules and the instructions available on the ERS itself.

Virtual Reservation Message (VRM) - A screen-shot of the e-ticket displayed throughlaptops/palmtops/ Mobile Phones is referred as Virtual Reservation Message (VRM).

Authorized ID-The Personal Photo Identification Card falling in any of these eightcategories.1. Passport.2. Voter Identification Card.3. Driving License.4. PAN Card.

5. Central Government Or State Government.6. Student Identity Card with photograph issued by recognized School/College for theirstudents.7. Nationalised Bank Passbook with photograph.8. Credit Cards issued by Banks with laminated photograph.For Non-Indians, their Country's Passport will constitute sole authorized ID

General


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The IRCTC provides only the facility for transacting with Indian Railway's PRS Systemthrough the Internet. Indian Railway's rules for reservation and booking apply to all suchtransactions along with special conditions imposed for Internet based booking. Thespecial conditions and the terms of service applicable to Internet booking are detailed inthis document.

The following terms and conditions will apply if you wish to use the Indian Railwaysonline ticket booking service offered through the IRCTC website. Please go through theconditions carefully and if you accept them, you may register and transact on the site.No user can register more than once on the site. Please note that once you registeryourself on the IRCTC site, you are deemed to have agreed to the terms and conditionsset forth below. If You do not agree with all these terms and conditions, you must nottransact on this Website. Once you have clicked the 'I Agree' buttons at the bottom ofthese Terms and Conditions you have entered into a formal agreement with IRCTC forthe purpose of transactions on this website.

If a user violates the terms and conditions of use by registering more than one userid andor booking tickets on such multiple userids, IRCTC reserves the right to deactivate all

such user registration and cancel any or all ticket booked using these registrationswithout any notice. Garbage/Junk values in profile may lead to Deactivation.

IRCTC's performance of this agreement is subject to existing laws and legal processes ofGovt. Of India, and nothing contained in this agreement is in derogation of IRCTC'sright to comply with law enforcement requests or requirements relating to your use ofthis Web Site or information provided to or gathered by IRCTC with respect to such use.You agree that IRCTC may provide details of your use of the Web Site to regulators orpolice or to any other third party, or in order to resolve disputes or complaints which

relate to the Web Site, at IRCTCs complete discretion.

If any part of this agreement is determined to be invalid or unenforceable pursuant toapplicable law including, but not limited to, the warranty disclaimers and liabilitylimitations set forth herein, then the invalid or unenforceable provision will be deemedsuperseded by a valid, enforceable provision that most closely matches the intent of theoriginal provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and IRCTC withrespect to this Web Site and it supersedes all prior or contemporaneous communicationsand proposals, whether electronic, oral, or written, between the customer and IRCTC

with respect to this Web Site. A printed version of this agreement and of any noticegiven in electronic form shall be admissible in judicial or administrative proceedingsbased upon or relating to this agreement to the same extent and subject to the sameconditions as other business documents and records originally generated and maintainedin printed form

This agreement is made between: IRCTC (Us) and The User (You), the individual,

whose details are set out in the User Registration page.


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2.1 TICKET BOOKING AND DISPATCH SERVICES

Supply By Us: We agree to provide online ticket booking facilities to registered userswho agree to the terms and condition set forth in this document.

Standard of Service: We will supply the service to you with reasonable care and skill.

Service Hours: Booking through Internet is allowed from 12:30 AM to 11.30 PM(Indian Standard Time) on all days including Sundays. Service hours are liable to bechanged without prior notice.

Opening day booking ($)(90th day in advance, excluding the date of journey) will beavailable only after 8 AM. If you try booking before 8 AM, for opening day's tickets, thereservation will fail, with your account getting debited; IRCTC will refund the entirefare and IRCTC's service charges , but the bank/card transaction charges are likely to beforfeited.

($)(Opening day means 90 days in advance of the date of journey (journey date not to beincluded) from train originating station . Please note that in case of some inter city daytrains, the ARP (advance reservation period) is less than 90 days. ) For Tatkal booking,opening day means Second day from date of journey. For e.g.-Today is 1st May, 3rd -May will be the opening day i.e. booking can be done for the 1st May,2nd May and 3rdMay(in case of E-Tickets Only).

Issue of Tickets User Registration: You must be a registered user to use our site to booktickets and for any type of enquiries. No user can register more than once on the site. Allpayments towards the cost of the tickets issued will be through one of the payment mode

provided on the payment page. Our site is VeriSign secured and your credit card detailswill travel on the Internet in a fully encrypted(128 bit, browser independentencryption)form. To ensure security, your card details are NOT stored in our Website.

Scope of Service: IRCTC makes no guarantee that any service will be uninterrupted,timely, secure or error-free.

Rules Governing the Booking of Tickets through Internet: Normal Booking (Other thanTatkal Booking) is allowed for journey by any train from the train starting station to anyintermediate halting station or to the destination of the train or from one halting stationto another halting station on the train route subject to distance restriction prescribed for

the concerned train. Example: Suppose a train is running from New Delhi to Chennaiwith halting stations at Agra and Vijaywada, a passenger can book either for New Delhi-Agra, New Delhi-Vijayawada, New Delhi-Chennai, Agra-Vijaywada, Agra-Chennai orVijayawada-Chennai subject to distance restrictions imposed by the Indian Railways.The facilities not available for tickets booked on Internet vis--vis tickets booked at PRScounters are available in Para B above.

All rules and regulations applicable for reservation of seats/berths and charging of fare


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for rail reservation on Indian Railway's PRS will also apply to reservation through theInternet.

On I-Tickets and E-Tickets (Including Tatkal), Confirmed / RAC / WL status ticketswill be booked.

Allotment of coach/berth/seats will be done as per existing allocation logic available inthe PRS. We do not guarantee allotment of seat/berth of your choice. Furthermore, it isnot possible for us to advise you whether your choice of berth is being allotted or not. Incase a lady passenger alone or with children under 12 years, is willing to reserveberth/berths in ladies quota wherever earmarked, she can give choice 'Ladies' in the fieldof quota. If berths are available in ladies quota the system will allot accommodation inladies cabin otherwise accommodation will be allotted in General quota, as available. Incase of 1AC booking, Coach/Seat No will be given at the time of charting.

Confirmation of Booking: Your booking and reservation will be confirmed online, after

you complete the transaction successfully. Further, the system will issue you a uniqueTransaction ID for each booking. Payment on your credit card is processed by one of thefive Payment Gateways viz ICICI / Citibank/HDFCPG / American Express/AXISPayment Gateways. The Choice of Payment Gateway lies with you. If any one of thePayment Gateway is not functioning please try the other one available. Booking oftickets is subject to realization of fare and the service charges (including Service Tax)from concerned Bank through the Payment Gateway. You will be responsible for allcharges, fees, duties, taxes and assessments arising out of your use of this Website.

If, for any reason, the reservation does not materialise, the entire amount debited fromyour card account will be credited back to your card account. If you want to try for the

same reservation again, it will be treated as a fresh booking.

Users may view the analysis of the behavior of Payment Gateways/Banks from linkgeneral->Bank Statistics

Payment Option:

Click HereTo know the list of payment options available along with bank / paymentgateway transaction charges.

After pressing the Buy button, if the Ticket reservation output page is not displayed

on your monitor due to power failure or Internet link failure, please click the BookedTickets menu on the left side of the screen. This page contains all the details of thetickets booked by you. If the reservation desired by you finds a place in the above page,you can note down the transaction id, PNR and other details. The tickets will bedelivered as desired by you. You are also advised to check your e-mail or contactIRCTC, if necessary. In case user fails to check his "booked Tickets", does a repeatedtransaction, also fails to cancel the ticket. The user shall have no right to claim theamount. The loss on this account shall not be borne either by IRCTC or by the Banks
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/Payment Gateways.

For detailed guidelines regarding booking of tickets, click below How to Book ticketsonlineA Guide

E-ticketI-ticket

2.2 Non Delivery of Ticket :

If the courier is unable to deliver the ticketdue to nobody being available at theaddress or proof of identity as indicated above not being produced in originala cardindicating the address and phone number of the couriers office will be left at thedestination address. The customer is required to call the courier and advise when adelivery should be made. The customer can also choose to go over to the couriersoffice, with suitable proof of identity in original and can collect the ticket personally.

If after three attempts by the courier and subsequent attempts to contact the customer byIRCTC , the ticket cannot be delivered, it will be returned to IRCTC and it will becustomers responsibility to collect it from IRCTCs office producing necessary proof ofidentity. IRCTC will not be responsible for any loss, damage, inconvenience etc. on thisaccount.

2.3 Non-authorization of payment more than once by payment gateway for ticketsbooked by you is liable to result in deregistration of your account with this site, withoutany notice.

2.4 Charges You are required to pay the cost of the ticket and the service charge(including Service Tax) as indicated in the reservation page through any one of thepayment options provided on the page.

For I-Ticket service charge at Rs. 40/-per ticket (not per passenger) for SleeperClass/Second class (including Service Tax) and Rs 60/- per ticket (not per passenger) forhigher classes (including Service Tax) will be levied.

For E-Ticket IRCTC service charges is Rs.10/- (second / sleeper) and Rs.20/- for higherclass. Service charge levied is not refundable. Further the transaction charges asindicated on the payment page will be levied by the bankers. Difference of fare if any

due later, consequent to revision in tariffs etc. shall have to be paid by you at the stationbefore commencement of your journey.

For booking through mobile phones, the operators charge differently. Please confirmfrom your mobile operator these details before attempting to book tickets through yourhandsets.

2.5 After booking the tickets through this site, the details of berth/seat number,
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RAC/Waitlist position at the time of booking, PNR No and a unique Transaction ID willappear on your screen. You must preserve the Transaction ID and all other details forfuture reference.

2.6 CANCELLATION/REFUND/MODIFICATION OF TICKETS I-tickets

Cancellation: For I-tickets, cancellation is not possible on the Internet. To cancel aticket, the customer will have to submit the ticket at a PRS counter. The fare paid by thecustomer will be refunded electronically (as credit to the relevant credit card / accountused for the transaction) after deducting cancellation charges. Bank charges that arebeing levied by the Payment Gateways/Banks are not subject to refund in the event ofcancellation of tickets by the Customer. The cancellation charge is determined by theIndian Railway's rules for cancellation and is based on the time of cancellation and thestatus of the ticket. The service charge is not refunded.PRS counter will issue acancellation ticket/receipt and IRCTC will credit the amount of refund due, to thecustomer's account. No cash refund will be given to the passenger.

For details please refer to the Indian Railways' rules for Cancellation.

E-ticketI-ticket

2.7 Cancellation of I-tickets can be done on all PRS counters from 08.00 A.M. to 8:00P.M. on weekdays and from 08.00 A.M. to 2.00 P.M. on Sundays. On closure of PRScounters at 8.00 P.M on weekdays and at 02.00 P.M. on Sundays, the passenger mayapproach for cancellation at refund terminals provided at certain stations.

Such cancellations through the refund terminals are allowed only for tickets available for

travel on the same day and up to 12 hrs on the following day. I-Tickets can also becancelled at the boarding station, within 4 hours before the scheduled departure of thetrain and Up to 3 hrs after actual departure of train for tickets up to a distance of 200kmsUp to 6 hrs after actual departure of train for tickets up to a distance of 201-500kms. Upto 12 hrs after actual departure of train for tickets over a distance of 500kms.

In case refund terminals are not available due to any reason, to cancel such tickets, thepassenger may get his ticket cancelled manually through the stationmaster and getTicket Deposit Receipt (TDR) and apply for refund to IRCTC. The application shouldbe addressed to,General Manager (Operations),

Indian Railway Catering and Tourism Corporation Ltd.1stFloor, Internet Ticketing CentreIRCA Building, State Entry Road,New Delhi - 110055

2.8 In the case of night trains leaving between 09.00 P.M. and 06.00 A.M. (actualdeparture) I-tickets can be cancelled at PRS counters within the time limit specified inthe cancellation rules or within four hours after the opening of reservation office on the
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following day whichever is later.

2.9 REFUND IN FAILED TRANSACTIONS / CANCELLED TICKETS: ThoughIRCTC's payment reconciliation team works on a 24 x 7 basis, IRCTC offers noguarantees whatsoever for the accuracy or timeliness of the refunds reaching the

Customers card/bank accounts. This is on account of the multiplicity of organizationsinvolved in processing of online transactions, the problems with Internet infrastructurecurrently available and working days/holidays of financial institutions. On lineCancellation of I-tickets is not provided through Internet. For cancellation/partialcancellations, the journey ticket is to be presented to the nearest Railway reservationoffice along with a requisition for cancellation/partial cancellation. The ticket iscancelled, partly cancelled by the Railways but no cash refund is permitted against suchtickets. The Railways send a refund file to IRCTC on the next day with respect to theabove type of transactions (Fare less the cancellation cha rges as per extent railwayrules) and the refund amount received from the Railways is credited to the customer'saccount electronically. E-tickets however can be cancelled on line up to preparation of

the chart.

To get the refund quickly, customers are advised to cancel their tickets within theprescribed time limits, wherever possible. In cases where the tickets are not cancelledwithin the prescribed time limits, the customers should deposit their I-Tickets with thenearest station master and get a ticket deposit receipt (TDR) and send the same inoriginal to IRCTC for condoning the delay for cancellation of tickets. In case apassenger faces any problem in cancelling an E-Ticket online, He should apply forcancellation by sending the E-ticket details through email to [email protected] will process such cases with the Railways for grant of the due refund on behalfof the customer. The time taken and amount of refund granted in such cases is dependent

on the merit of each case and is to be decided by the Railways and IRCTC notresponsible for delays at the railway end in any such case. Amount of refund wheneverreceived from the Railways shall be credited to the c u stomer's account immediately.

2.10 USER REGISTRATION: You will receive a password and account designationupon completing our registration process. You are responsible for maintaining theconfidentiality of the password and account, and are fully responsible for all activitiesthat occur under your password or account. You will be by default registered withwww.railtourismindia.com

(a) Immediately notify [email protected] of any unauthorized use of your password or

account or any other breach of security, and(b) Ensure that you Logout from your account at the end of each session. IRCTC cannotand will not be liable for any loss or damage arising from your failure to comply withthis.

I-TicketsSupply By Us: We agree to provide online ticket booking facilities to registered users
http://www.railtourismindia.com/http://www.railtourismindia.com/http://www.railtourismindia.com/


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who agree to the terms and conditions set forth in this document.

I-Tickets -delivered to the customer at his desired address through courier. This deliveryof I-Tickets through courier is limited to postal addresses covered by the pin codes listedunder the link "Places of Delivery ".For details of areas where courier delivery is

provided at present, categorized by PINCODE, pleaseClick here.On the Internet,request for reservation will be entertained as under:

For I-tickets that are to be delivered by courier to the customer, there must be two clearcalendar days between the booking date and the date of travel. , e.g. booking on 18thshould be for journey on 21st or later (3 clear days for certain destinations). For detailsof areas covered, pleaseClick hereI-tickets cannot be booked for dates of journey prior to the limits specified above.

Proof of Identity: We will only release possession of the ticket to the registered user onproduction of proof of identity in original (This could be Voters identity card, Passport,

PAN card, Driver's license, Photo ID card issued by Central/State Government/StudentIdentity Card with photograph issued by recognized School/College for theirstudents/Nationalised Bank Passbook with photograph.) If the registered user cannot bepresent to receive the ticket, the I-ticket can be delivered to any person authorized byhim (on production of a signed authorization from the user indicating the transaction IDand identification as listed above). If either of the above is not possible, the ticket willnot be delivered but will be retained by IRCTC. IRCTC will not be responsible for anyloss or damage or inconvenience to the customer on the above account.

On I-Tickets and E-Tickets (Including Tatkal), Confirmed / RAC / WL status ticketswill be booked.

Dispatch of Tickets (For I-tickets): Once you have done your booking and thetransaction is successful, the ticket will be dispatched to the address provided in theTicket Booking page. For the present, delivery of tickets is limited to postal addressescovered by the pin codes listed under the link "Places of Delivery ". For details of areaswhere courier delivery is provided at present, categorized by PINCODE,Click here.Tatkal I-Ticket booking will be available only for places of delivery, where deliverytakes two days .Place of deliveryClick here

CANCELLATION/REFUND OF I-TICKETS: For I-tickets, no cancellations will beprovided on the Internet. To cancel a ticket, the customer will have to submit the ticket

at a PRS counter. PRS counter shall cancel the tickets however no cash refunds shall begiven instead the due amount shall be credited electronically.

Modification: Modification of journey on I-tickets (except Tatkal) booked throughInternet can be done only at railway PRS counters in accordance with the Railway ruleson the subject. Any financial transactions necessitated by the modification shall be donein cash at the Railway counter at the time of modification.
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E-TicketsThe provision for specifying I/D proof at the time of booking an e-ticket has beendispensed with. The accommodation booked is not transferable and is valid only if oneof the passenger booked on an e-ticket in a transaction presents any of the identity

cards(Voter identity card/Passport/ Pan card/Driving license/Photo I/d card ofCentral/State Government/Student Identity Card with photograph issued by recognizedSchool/College for their students/Nationalised Bank Passbook with photograph/CreditCards issued by Banks with laminated photograph.) in original during train journey andsame will be accepted as proof of identity failing which the passengers will be treated astravelling without ticket and shall be dealt with as per extant Railway Rules.

The user can take a printout of the Electronic Registration Slip (ERS) and perform thejourney, duly carrying the authorized Original Identity Card of any one of the passengertravelling in the PNR during train journey.

For e-reservations-the ticket can be booked up to the chart preparation time for the train.

E-Tickets (Reservations) can be cancelled only through Internet till Chart preparation ofthe train and it is not allowed at face to face Railway Counters. If the user wishes tocancel his e-Ticket, he can do so till the time of chart preparation for the train (which isnormally 4 hours before the scheduled departure of the train from the train startingstation) through the Internet. He can log on to www.irctc.co.in and go to Booked Ticketslink and select the ticket to be cancelled and can initiate the cancellation by selecting thepassengers to be cancelled. Cancellation would be confirmed online and the refundwould be credited back to the account used for booking as for normal Internet tickets. Ifthere is any partial cancellation of ticket please ensure that the modified ticket

(Electronic Reservation Slip) is printed separately.

Electronic Reservation Slip (ERS)/Virtual Reservation Message (VRM) along with anyone of the eight prescribed ID proofs in original and the indication of the passenger(s)name(s) in the Reservation Chart will authorize the passenger(s) to travel. ERS/VRMalong with one of the eight prescribed proofs of identity in original will also authorizethe passenger to enter the platform on the day of journey and he/she will not be requiredto purchase platform ticket. ERS/VRM along with original id proof will be required tobe produced on demand by Ticket Checking Staff on the platform. The ERS/VRM alongwith the ID proof in original would be verified by TTE with the name and PNR on thechart. If the passenger fails to produce/display ERS/VRM due to any eventuality (loss,

discharged mobile/laptop, etc) but has the prescribed original proof of identity, a penaltyof Rs. 50/- per ticket as applicable to such cases will be levied.The ticket checking staffon train/at station will give EFT for the same.

For any claims on E-tickets after the preparation of Reservation charts, the user has tosend an email from the email ID mentioned in his profile at the earliest possible time [email protected] giving full details of the ticket and stating the claim, which wouldthen be processed by IRCTC with the Railway administration offline and refunds as


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sanctioned by the Railway administration would be credited back to the user's account.

Tatkal TicketsTatkal E-tickets can be booked two days in advance of the date of journeyClick here

Tatkal e-ticket can be booked for selected trains two days in advance upto chartpreparation. E-tickets can be booked on the opening day from 8.00 am onwards. eg- If -today is 1st august,3rd August will be the opening day. Ticket booking starts from 8 AMfor the opening day. For journey on 1st August,2nd August,E-ticket booking starts from12:30 AM onwards.

Tatkal Booking facility provides Confirmed / Waitlisted tickets (for E-Tickets only)against Tatkal quota, in any class except 1 AC ,for journey between source/remotestations having Tatkal Quota to destination

Tatkal I-Tickets cannot be booked. Only Tatkal E-Tickets can be booked.

Tatkal charges per passenger in addition to normal ticket .

The Tatkal Charges have been fixed as a percentage of fare at the rate of 10% of basicfare for second class and 30% of basic fare for all other classes subject to minimum andmaximum as given in the table below:-

Class of

Travel

Minimum

Tatkal

Charges (inRs.)

Maximum

Tatkal

Charges (inRs.)

Second(sitting)

10 15

Sleeper 75 150

AC ChairCar

75 150

AC 3 Tier 200 300

AC 2 Tier 200 300

Executive 200 300

The above charges will be levied uniformly both in peak period & non-peak periods.

Tatkal tickets - A flat refund of 25% of total fare charged on ticket, excluding TatkalCharges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to24 hrs. Before the schedule departure of train. No refund on confirmed Tatkal tickets
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when cancelled within 24 hrs. of the schedule departure of train. For contingentcancellation & waitlisted Tatkal ticket cancellations, charges will be deducted as perexisting Railway rules.

Student Concession :Only I-tickets can be exchanged with student concession by presenting the I-ticket andthe valid student concession order to the nearest Railway Reservation Office. TheStudent Concession tickets are permitted only in Sleeper Class (SL) and 2nd Sitting(2S). Presently it is not permitted in e-tickets. In I-tickets, in case a student purchases afully paid ticket in advance and the ticket is delivered to him through courier andsubsequently he get a student concession from his educational institution. It is possiblefor him to exchange his fully paid ticket with a "Student Concession Ticket" By going tothe reservation office along with his journey cum reservation ticket and a request forexchanging the same with the student concession. He will surrender his original fullypaid ticket and a student concession ticket with the revised fare (with same seat/berth

number status) shall be issued to him. The difference of fare (paid and payable) less theclerk age charge of Rs. 2 0/- shall be refunded and shall be credited to his accountelectronically on the next day by IRCTC on receipt of refund file from the Railways.

Complaints Procedure:You can reach us at [email protected] contact us at 24*7 Hrs. Customer Support at011-39340000.

Your obligations

General Obligations: You shall access our web site only for lawful purposes and youshall be responsible for complying with all applicable laws, statutes and regulations inconnection with the use of our web site. This Website is for your personal and non-commercial use. You shall not modify, copy, distribute, transmit, display, perform,reproduce, publish, license, create derivative works from, transfer or sell anyinformation, products or services obtained from this Website. You shall not create ahypertext link to the Website or "frame" the Website, except with the express advancewritten permission of IRCTC.

Information Provided: The information you provide in the Registration page must becomplete and accurate. IRCTC reserves the right at all times to disclose any information

as IRCTC deems necessary to satisfy any applicable law, regulation, legal process, orGovernmental request.

Use of the Online Reservation Service and Mobile Reservation Service: You may onlyuse this service to make legitimate bookings / reservations i.e., you may not use thisservice to book tickets for the purpose of commercial resale and profit. Withoutlimitation, any speculative, false or fraudulent reservation or any reservation inanticipation of demand is prohibited.


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Non-authorization of payment more than once by payment gateway for tickets bookedby you is liable to result in deregistration of your account with this site, without anynotice.

Customer Responsibility: You confirm to us that you are 18 years of age or above and

have the legal capacity to enter into this Agreement with us and that all information youprovide in respect of your use of the service is true and accurate to the best of yourknowledge and belief. You are responsible for the security of your password and for alltransactions undertaken using your password through our service. The Password enteredby you is transmitted in one- way encrypted form to our database and stored as such.Thus the Password will not be known even to IRCTC. You confirm that you are theauthorized holder of the credit card or the original account holder used in thetransactions you make using the site and you alone use the "id" and "password" youhave created in the site. Railways/IRCTC will not be responsible for any financial loss,inconvenience or mental agony resulting from misuse of your ID/password/credit cardnumber/account details number for booking tickets on this site.

LiabilityLimitation of Liability: We shall not be liable to you save as expressly provided for inthese terms and conditions and shall have no other obligations, duties or liabilitieswhatsoever in contract, tort or otherwise arising out of the use of the service orconnection to the web site. To the maximum extent permitted by law, IRCTC and/or itsrespective suppliers hereby disclaims all warranties, terms and conditions with regard tothis information, products and services including all implied warranties, terms andconditions, by statute, collaterally or otherwise, of satisfactory quality, fitness for aparticular purpose, title and non-infringement in no event, shall IRCTC and / or its

suppliers be liable for any loss of profit, loss of opportunity, loss of business, loss ofrevenue, wasted time, wasted costs, indirect, incidental, special or consequential lossarising out of, or in any way connected with the use of this Website or with the delay orinability to use this Web site or for any information, products and services obtainedthrough this Website or otherwise arising out of the use of this website whether based oncontract, tort, strict liability or otherwise, even if IRCTC or any of its suppliers has beenadvised of the possibility of damages.

Accuracy of Information: We shall use reasonable endeavors to check the accuracy ofthe information published on this web site. We give no warranty as to the accuracy ofsuch information given on our web site and reserve the right to amend and vary the

contents of this web site from time to time without notice. The IRCTC Sites/Servicesmay contain links to third party Web sites ("Linked Sites"). The Linked Sites are notunder the control of IRCTC and IRCTC is not responsible for the contents of any LinkedSite, including without limitation any link contained in a Linked Site, or any changes orupdates to a Linked Site. IRCTC is not responsible for web casting or any other form oftransmission received from any Linked Site nor is IRCTC responsible if the Linked Siteis not working appropriately. IRCTC is providing these links to you only as aconvenience, and the inclusion of any link does not imply endorsement by IRCTC of the


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site or any association with its operators. You are responsible for viewing and abidingby the privacy statements and terms of use posted at the Linked Sites.

Any transactions with third parties including advertisers on this website or participationin promotions, including the delivery of and the payment for goods and services, and

any other terms, conditions, warranties or representations associated with such dealingsor promotions, are solely between you and the advertiser or other third party. IRCTCshall not be responsible or liable for any part of any such dealings or promotions.

Maximum Liability: The maximum amount of our liability to you for all loss or damagearising out of your use of our web site and the service whether in contract or tort(including any liability for negligence howsoever arising out of or in connection with theperformance of our obligations in the provision of the web site and this service) shall belimited to the value of the ticket purchased for your use through this service.

Exclusion of Liability: We shall not be liable to you for any of the following types of

loss or damage arising out of your use of our web site and the service whether incontract or tort (including any liability for negligence howsoever arising out of or inconnection with the performance of our obligations in the provision of the web site andthis service):i. Loss of revenue, business, anticipated savings or profits; orii. Any indirect or consequential loss howsoever arising.

Earnest efforts will be made to deliver tickets to the customer within two days followingthe date of booking (3 clear days for certain destinations). For details of areas covered,Click here.IRCTC and Indian Railway will accept no indirect or consequentialliabilities with regard to any delay in delivery.

Exclusion of other Warranties/Remedies: You acknowledge and agree that in enteringinto the Agreement, you do not rely on and shall have no remedy in respect of anystatement, representation or warranty given by any person (including as to condition,quality and fitness for purpose). ALL warranties implied by statute, common law,custom or otherwise as to the standard of the service and the accuracy of anyinformation (other than fraudulent misrepresentation) provided on this web site arehereby excluded.

Force Majeure: We shall not be liable to you in respect of any delay in performance ofthese terms and conditions or delay in performance or breach of the terms and conditions

due to any event or circumstances beyond our reasonable control.

TerminationOur Termination Rights: We may at any time at our sole discretion and without givingany reason or any prior notice terminate or temporarily suspend your access to all or anypart of the web site.
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Use of TicketsYou must check your ticket for errors, if any, as soon as you receive it. If an error isnoticed and the ticket does not comply with the information set out in the reservationpage, you must inform us of the same immediately at Phone no 011-39340000 24X7 .

Exclusion of liability for cancellation of trains: Please note that in case ofcancellation/diversion/termination short of destination of trains, the Indian RailwaysRules apply which contain limitations and exclusions relating to the liability of theIndian Railways to the customer in respect of loss or damage caused by thedelay/diversion/termination short of destination and/or cancellation of any train, anymissed connection, or closure of the railway.

The IRCTC provides only the facility of interacting with the Indian Railways PRSsystem thru the Internet. The IRCTC is not responsible for providing train services orany other service thru this site.

Governing Law:Indian Law and the courts of New Delhi, India govern This Agreement and your use ofthe web site. You hereby irrevocably consent to the exclusive jurisdiction and venue ofcourts in New Delhi, India in all disputes arising out of or relating to the use of theIRCTC Sites/Services. Use of the IRCTC Sites/Services is unauthorized in anyjurisdiction that does not give effect to all provisions of these terms and conditions,including without limitation this paragraph.

Entire Agreement: This Agreement including any document referred to herein constitute

the entire agreement between us and you in respect of your use of this service.

Third Party Rights: Nothing in this Agreement shall be taken as granting any rightsexpressly or implicitly whether contractual or statutory to persons other than you or us.

Website Contents: All content and software (if any) that is made available to viewand/or download in connection with the IRCTC Sites/Services, excluding content and/orsoftware that may be made available by end-users through a Communication Service,("Software") is owned by and is the copyrighted work of IRCTC and/or its suppliers andis protected by copyright laws and international treaty provisions. Your use of theSoftware is governed by the terms of the end user license agreement, if any, which

accompanies or is included with the Software ("License Agreement").

No part of this site shall be reproduced in any form whether electronically or otherwisewithout the prior consent of IRCTC Ltd. other than temporarily in the course of usingthe IRCTC service or to keep a record of transactions entered into using the service.

Materials Provided to IRCTC: IRCTC does not claim ownership of the materials youprovide to IRCTC (including feedback and suggestions) or post, upload, input or submit


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to any IRCTC Site/Service or its associated services for review by the general public(each a "Submission" and collectively "Submissions"). However, by posting, uploading,inputting, providing or submitting your Submission you are granting IRCTC, itsaffiliated companies and necessary sub licensees permission to use your Submission inconnection with the operation of their Internet businesses including, without limitation,

the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce,edit, translate and reformat your Submission; and to publish your name in connectionwith your Submission. No compensation will be paid with respect to the use of yourSubmission, as provided herein. IRCTC is under no obligation to post or use anySubmission you may provide and IRCTC may remove any Submission at any time in itssole discretion. By posting, uploading, inputting, providing or submitting yourSubmission you warrant and represent that you own or otherwise control all of the rightsto your Submission as described in this section including, without limitation, all therights necessary for you to provide, post, upload, input or submit the Submissions.

Severability: Each of the provisions of these terms and conditions shall be separate and

severable. Should any provision be invalid or unenforceable, it shall be severed from theterms and conditions, and the remaining provisions of these terms and conditions shallcontinue in full force and effect and be amended so far as possible to give valid effect tothe intentions of the parties under the severed provision.

Waiver: The failure to exercise or delay in exercising any right or remedy under thisAgreement shall not constitute a waiver of the right or remedy or a waiver of any otherrights or remedies under this Agreement or at law. A waiver by us of any terms orconditions in any instance should not be considered to be a waiver of any term orcondition for the future or of any subsequent breach.

No partnership: Nothing in this Agreement shall operate so as to create a partnership,joint venture, an agency relationship or employment of any kind between you and us.

All rights not expressly granted herein are reserved.

DisclaimerIndian Railways and IRCTC are not responsible for wrong booking due to incorrectdetails furnished by the customer Advertising Material: Parts of the Site containadvertising/other material submitted to www.irctc.co.in by third parties. Responsibilityfor ensuring that material submitted for inclusion on the Site complies with applicable

International and National law is exclusively on the advertisers and IRCTC will not beresponsible for any claim, error, omission or inaccuracy in advertising material.

Link to other sites: www.irctc.co.in may contain images of and links to third party Websites ("Linked Sites"). The Linked Sites are not under the control of IRCTC and IRCTCis not responsible for the contents of any Linked Site, including without limitation anylink contained in a Linked Site, or any changes or updates to a Linked Site. IRCTC isnot responsible for web casting or any other form of transmission received from any


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Linked Site nor is IRCTC responsible if the Linked Site is not working appropriately.IRCTC is providing these links to you only as a convenience or value addition, and theinclusion of any link does not imply endorsement by IRCTC of the site or anyassociation with its operators. The visitor is responsible for viewing and abiding by theprivacy statements and terms of use posted at the Linked Sites.

Promotions: IRCTC does not endorse or guarantee on quality of any goods and servicesthat are being promoted by the vendors of such goods and services through the mediumof www.irctc.co.in Any transactions with third parties including advertisers on thiswebsite or participation in promotions, including the delivery of and the payment forgoods and services, and any other terms, conditions, warranties or representationsassociated with such dealings or promotions, are solely between you and the advertiseror other third party. IRCTC shall not be responsible or liable for any part of any suchdealings or promotions.

Privacy PolicyIRCTC respects and protects the privacy of the individuals who use IRCTC's services.Individually identifiable information about you is not willfully disclosed to any thirdparty without first receiving your permission, as explained in this privacy policy("Privacy Policy").

Cookies: Upon your first visit to www.irctc.co.in, we send a "cookie" to your computer.A cookie is apiece of data that identifies you as a unique user. We use cookies toimprove the quality of our service and to understand our user base more. We do this bystoring user preferences in cookie sand by tracking user trends and patterns of howpeople transact on our site. IRCTC will not disclose its cookies to third parties except as

required by a valid legal process such as a search warrant or court order.

Most browsers are initially set up to accept cookies. You can reset your browser torefuse all cookies or to indicate when a cookie is being sent. Be aware, however, thatsome parts of our services may not function properly if you refuse cookies.

What Information Do We Collect? : Except when you specifically and knowinglyprovide such information, we do not collect any unique information about you (such asyour name, email address, etc.). IRCTC notes and saves information such as time of day,browser type, browser language, and IP address with each query. This information isused to verify our records and to provide more relevant services to users.

Links to Other Sites: people over whom IRCTC exercises no control develop the siteslinked to www.irctc.co.in. Other parties, such as those advertising on our pages or thoseadvertising thorough our envelopes carrying tickets are also in no way under the controlor influence of IRCTC. These other sites /parties may send their own cookies / messagesto users, collect data, or solicit personal information. Our users may give suchinformation or data only at their personal discretion.


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With Whom Does IRCTC Share Information? : IRCTC will not share your personal datawith advertisers, business partners, sponsors, and other third parties without yourexpress consent. However, we may divulge aggregate information about our users. Forexample, we may disclose how frequently the average user visits www.irctc.co.in, or theage distribution of our aggregate customer set or the frequency of use of PNR enquiry

page etc. etc. Please be aware, however, that we will release specific personalinformation about you if required to do so in order to comply with any valid legalprocess such as a search warrant, court order etc.

Your consent and changes to the Privacy Policy By using the www.irctc.co.in, youconsent to the collection and use of your information as we have outlined in this policyand to our Terms & Conditions. IRCTC may decide to change this Privacy Policy fromtime to time. When we do, we will post those changes on this page so that you arealways aware of the information we collect, how we use it, and under whatcircumstances we disclose it.

Who can I ask if I have additional questions? :Do contact us at 24X7 Hrs. CustomerSupport at 011-39340000 . Our email address is [email protected]

TOP

Mumbai Suburban Season Ticket Terms & Conditions Services Offered Services NOT Offered Dispatch and delivery of tickets Charges Use of tickets Others

The IRCTC provides the facility for transacting with Mumbai suburban season ticketSystem through the Internet. All Rules and regulations pertaining to Mumbai suburbanseason ticket booking will apply to all such transactions along with special conditionsimposed for Internet based booking.

Services Offered

Online Booking facility of Mumbai suburban season ticket for registered users whoagree to the terms and conditions set forth in this document.

Booking through Internet is allowed from 03:00 AM to 11:00 PM (Indian Standard

Time) on all days including Sundays. Service hours are liable to be changed withoutprior notice.

Season Ticket Booking is allowed against adult quota only.

Registered users will be able to purchase a season ticket from 2 days up to 10 days inadvance of the date of booking.
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For season tickets to be delivered by courier to the customer there must be two clearcalendar days between the booking date and the date of travel. , e.g. on 1st you can bookseason ticket valid from 4th (2 clear days) up to 10th.

Services NOT Offered

Concessional season tickets booked through Internet.

CANCELLATION/REFUND/MODIFICATION OF TICKETS -For MUMBAIsuburban season tickets booked through internet, no cancellations/refund/modificationwill be permitted on the Internet or through counter.

Season ticket booking for child ticket.

Student concession.

Modification and Cancellation of season tickets

Issue of duplicate tickets for lost, mutilated or torn season tickets.

Change of source station and destination stations of season tickets .

Personal Collection of tickets by customers from any designated centers.

Dispatch and delivery of tickets

Tickets will be delivered to the customer at his desired address through courier. This

delivery of season tickets through courier is limited to postal addresses covered by thepin codes listed under the link "Places of Delivery ". This delivery of season Ticketsthrough courier is limited to the following places.

1. Mumbai2. Nashik3. Pune4. Surat5. Thane

Proof of Identity: We will only release possession of the ticket to the registered user on

production of proof of identity in original (This could be Voters identity card, Passport,PAN card, Driver's license, Photo ID card issued by Central/State Government/StudentIdentity Card with photograph issued by recognized School/College for theirstudents/Nationalised Bank Passbook with photograph.) If the registered user cannot bepresent to receive the ticket, the ticket can be delivered to any person authorized by him(on production of a signed authorization from the user indicating the transaction ID andidentification as listed above). If either of the above is not possible, the ticket will not bedelivered but will be retained by IRCTC. IRCTC will not be responsible for any loss or


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damage or inconvenience to the customer on the above account.

Dispatch of Tickets: Once you have done your booking and the transaction is successful,the ticket will be dispatched to the address provided in the Ticket Booking page. For thepresent, delivery of tickets is limited to postal addresses covered by the pin codes listed

under the link "Places of Delivery ".This delivery of season Tickets through courier islimited to the following places.

1. Mumbai2. Nashik3. Pune4. Surat5. Thane

Non Delivery of Ticket: If the courier is unable to deliver the ticket - due to nobodybeing available at the address or proof of identity as indicated above not being produced

in original - a card indicating the address and phone number of the couriers office willbe left at the destination address. The customer is required to call the courier and advisewhen the delivery should be made. The customer can also choose to go over to thecouriers office, with suitable proof of identity in original and can collect the ticket

personally.

If after three attempts by the courier and subsequent attempts to contact the customer byIRCTC, the ticket cannot be delivered, it will be returned to IRCTC and it will becustomers responsibility to collect it from IRCTCs office producing necessary proof ofidentity. IRCTC will not be responsible for any loss, damage, inconvenience etc. on thisaccount.

Charges

Services charges Nil for all classes

Refund failed: Though IRCTC's payment reconciliation team works on a 24 x 7 basis,IRCTC offers no guarantees whatsoever for the accuracy or timeliness of the refundsreaching the Customers card/bank accounts. This is on account of the multiplicity oforganizations involved in processing of online transactions, the problems with Internetinfrastructure currently available and working days/holidays of financial institutions.

Use of Tickets

You must check your ticket for errors, if any, as soon as you receive it. If an error isnoticed and the ticket does not comply with the information set out in the reservationpage, Do contact us at 24X7 Hrs. Customer Support at 011-39340000.

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Every season ticket will have the Identity card number printed in it. If the Identity cardprinted on the Season ticket of the passenger does not match with original Identity card,passenger will be treated as passenger traveling without tickets and dealt withaccordingly. It is requested to take at most care while filling the Identity card numbersduring booking your tickets. Cancellation of season tickets is not permitted and IRCTC

will not be responsible for any loss or damage or inconvenience to the customer on theabove account.

Season ticket issued through Internet are valid only along with ,the identity card issuedby the railway with photograph of the holder duly pasted on the Identity card .Passengerfound traveling on season tickets without Identity card will be treated as passengerstravelling without tickets and dealt with accordingly.

After pressing the Buy button, if the Ticket reservation confirmation page is not

displayed on your monitor due to power failure or Internet link /communication failure,please click the Transaction History menu on the left side of the screen. This page will

display as highlighted those cases whose booking status we have not received due tocommunication problem along with other successful booking details.

User can click the "Update ticket status" option available in Transaction History Page toknow the status of the ticket .If ticket status is booked You will be displayed the ticketdetails along with confirmation message. If ticket not booked user can retry booking byclicking the "Book my Season t icket" link on the left side of the screen. You are alsoadvised to check your e-mail or contact IRCTC, if necessary.

It may be noted that one user can have only one userid .If you have more than one userid,IRCTC reserve the right to cancel any or both userid. For customers who book tickets

with more than one user id, IRCTC will not be responsible for any loss/damage orinconvenience to the customer

Who can I ask if I have additional questions? : Feel free to contact us any time and we'llanswer any additional questions you may have. Call us at Delhi 011-39340000 24*7 HrsOur email address is [email protected]

Irctc Rules

Documents

Transcript of Irctc Rules