IP PBX Phone

System

Solution for

Small and

Mid-Sized Business

Overview

The needs of IP PBX phone system in today’s small and mid-sized business is becoming more

and more popular. IP PBX phone system is that phones communicate to the phone system

over IP or Internet Protocols, which is more functional than the traditional PABX phone system.

MyPBX possess a lot of powerful features, for example, attend transfer conference, call re-

strictions, Interactive Voice Response system, Remote Office Solution, Transfer Calls to Mobile

Phones and more, which allow users to save costs and operate their business more efficiently.

MyPBX can easily integrate with a variety of SIP Phones, allowing users to choose their favor-

ite phone models, that matches their image. Let MyPBX help you to operate your business

more smoothly, with powerful IP PBX Phone System service.

Attend Transfer Conference

MyPBX supports voice conferencing between

headquarter and subsidiaries for 10 partici-

pants, and able to record the meeting for fu-

ture records.

Call Restrictions

Companies could restrict which user has the

rights to make long distance or international

calls, to avoid companies paying unnecessary

expensive costs.

Voicemail to Email

MyPBX supports voicemail to email function,

able to record and manage messages for all

users. If users are not in office, the voicemail is

able to transfer to users’ email address, users

could listen to the voicemail conveniently and

manage the voicemail effectively.

Call Detail Records (CDR)

MyPBX enables tracking of all call

details, from who made the call,

whom is called to, call time, call

length, whether the call is from in-

bound or outbound etc., all could

be view clearly and recorded effec-

tively.

Interactive Voice Response (IVR)

Interactive Voice Response system allows

businesses to reduce costs, improve customer

services and handle high volumes of calls.

Callers are given a few choice for them to

select by pressing different digits on the tele-

phone, and certain actions or response will

happen. Companies can use MyPBX’s Interac-

tive Voice Response system to define the

company into different departments, branches,

languages and more.

Redundancy Solution

Two MyPBX could be optimized for use as a

failover system which could provide rapid failo-

ver in the event of system failure. Once the

active server failure is detected, all the teleph-

ony would be switched to the standby server

automatically. Thus the downtime was kept to

an absolute minimum to ensure the normal

operation of all the functions for users.

Features

Speed Dial

Speed Dial can set up to quickly dial external

numbers. No need to worry about entering the

wrong long telephone numbers any more.

Transfer Calls To Your Phone

Users could also transfer a call easily from the

office to their phones in three ways. First, blind

transfer, call directly transferred without talking.

Second, pre-attended transfer, make sure us-

ers’ phone is available before transferring.

Third, attended transfer, user and client will talk

before the call is transferred.

eFon – Operator Panel

eFon Operator Panel is a professional client for

operators. Operators can pick up incoming

calls, put them on/off hold, initiate attended

transfers, make inside or outside line calls, etc.

Music On Hold

Users could choose which music, MP3 or WAV

files they want to play when the call is on hold,

companies could choose music that matches

their image.

DINS

DINS distinguishes calls from different trunks

and displays the name on the phone.

Direct Inward System Access

(DISA)

Users outside the office could access internal

MyPBX features on certain CO lines by entering

password, and make calls using the organiza-

tion's phone number. Clients would only re-

ceive calls from office numbers, instead of us-

ers’ personal phones.

Make Call from Outlook Contacts

With MyPBX Phone System you can initiate

phone calls directly from Microsoft Outlook. Just

click on a contact to automatically dial the num-

ber.

Gateway for Lync/OCS

Server

Microsoft Lync Server is an enterprise real-time

communications server, providing the infrastruc-

ture for enterprise instant messaging, presence,

file transfer, peer-to-peer and multiparty voice

and video calling, and structured conferences

(audio, video and web). After integrated with

Lync Server/OCS, MyPBX are able to conduct

mutual internal communication with the server.

Lync Server's users will have access to the

routes of MyPBX, which makes MyPBX work as

a sip gateway.

SIP Transfer Calls to Mobile

Phones

MyPBX is able to dial out from your mobile, this

allows users to communicate with their clients

anywhere and anytime.

Follow Me

Follow me is call forwarding from the MyPBX

destination extension, which is extremely easy

to setup and manage. With “Follow Me”, you

can choose which phone numbers your exten-

sions will be transferred, it can be transferred to

voice mail, home no., mobile no. or colleague’s

extension no.

Make/Receive call via Skype

After configure Skype Trunk in MyPBX, it’s pos-

sible to allow every employee to make low-cost

SkypeOut calls and receive call from Skype Us-

ers.

Combine MyPBX with Exist

PABX

If you already existed a traditional PBX

in your office, you can add more PSTN

lines / extensions or use VOIP solution

in the existing solution with the help of

MyPBX.

Remote Working Solution

Easy to enable mobile and VoIP home-working.

IP solutions present you with flexibility whilst

maintaining control of employees and costs.

Increase productivity with effective solutions.

Remote Office Solution

MyPBX provide seamless communications be-

tween sites. Enjoy the benefits of extension to

extension calls via your data network, extend-

ing your available resources across your multi-

ple locations, a huge amount of IDD cost could

be saved.

Network Diagram

Add-on Modules

Billing System

Billing System caters for the growing need of

billing solutions that can efficiently monitor the

calls and maintain record of each call received/

transferred by IP-PBX. Billing System can

charge and recharge extensions and conduct

analysis on the basis of statistics. Both prepaid

and postpaid are supported. Flexible rate set-

tings and detailed records make it extremely

easy for enterprise to monitor charges, spot

misuse, and enhance efficiency. With Billing

System, call accounting are just clicks away.

Call Recording

Call Recording enables all your inbound and

outbound phone calls to be recorded. The sys-

tem would detect all call conversations and rec-

ord them automatically. The call recordings

would be saved in the folder you specify and

stored in a USB device.

MyPBX Client

MyPBX Client an application coordinated with

MyPBX that connects your PC and IP phones.

With MyPBX Client, you can perform various

operations including check extension status,

manage contacts, voicemails, and CDR of ex-

tension, realize click-to-call and call popup,

send instant messages between extensions,

initiate a conference call, create a call task, etc.

Hotel Module

MyPBX Hotel Module is designed for inns and

hotels, integrates rich IP-PBX features with

professional hospitality features. The features

include Room Status, Booking, Check In,

Check Out, Wakeup Call, Do Not Disturb, Mini

Bar, and Billing Report.

Call Manager

Intimate Call Manager provides a comprehen-

sive call center functions, which integrates

MyPBX capabilities through the Web Applica-

tion platforms such as Firefox or Google

Chrome allows customer service into the line

on a computer screen view

messages, screen-based call

management provides a user

-friendly interactive interface.

Calls Management

Telemarketing or conducting follow-up calls in

sales or support is easy. Target lists of pro-

spects or clients calls are schedules as a tele-

sales or support representatives become availa-

ble.

Manage Inbound And Outbound

Calls

Execute inbound and outbound calls inside Inti-

mate CRM and view the key details of the call,

such as name of the contact, emails address

and telephone number, instantly.

Connect Multiple Call Centers

Operate multiple call centers in your company

as separate entities by creating Intimate PBX

API connector.

Integrates MyPBX IP PBX Phone

System

Integrations enables management routing of

inbound calls, auto-dialing for outbound calls.

Manage Call Log Reports

Create call log reports based on the current

days's, week's, month's inbound and outbound

calls in Intimate CRM.

Incoming Lines Playing Screen

Have notifications telling users the incoming

lines information.

Incoming Calls System

Users can set the incoming calls system, bal-

anced distribution of calls, the system can

track the seats or agents status in real-time,

and produce an effective agent queues, use of

permutation algorithm, to connect calls to the

most appropriate agent.

Greeting Tips

When received calls, the system will appear the

company name users should greet in, in the

pop-up notification window.

Client Records Play Call

Supports quick relate of the unknown phone

number to an account once received a call. Can

save numbers to client records.

Play Call Screen

The system will have a notification pop-up win-

dow which shows the caller information once

the phone

rang.

Call Manager Features

Calls Statistics

See all inbound and outbound call reports and

statistics. Better understanding which staff

made the most and least calls.

Telephone Records

Check users call log and all your call history

through web-based system anytime. Listen to

the voice record playback by a simple click.

The system also records the call in clients’ in-

formation, to which extension, the call in time,

date and call length.

Voice Call Back

Call an extension outside Hong Kong, for that

extension to call back, and use that number to

call clients in the same geographical area, out-

side Hong Kong. Reduce expensive call ex-

penses.

Push-button Dialing

Call your client by simply click of a button. Inti-

mate Call Manager offers a centralized com-

puter platform, agents can review caller infor-

mation from screen and customize service de-

livery.

Recording Management

Record phone calls and voice mail, listen to

records easily with one click of button, and

manage recordings effectively.

Information Sharing

When calls came in, looking for specific team

members, but they are on meeting, day off,

etc., users could mark down in the pop-up win-

dow, letting all users to share this information.

Intelligent Routing

Identify callers and direct them to an appropri-

ate agent.

Screen Pops Groups

When calls handled by specific staff came in,

notification screen will pop-up only to those

staff, showing information of the client.

Call Monitoring

Monitor staffs’ phone calls performances, bet-

ter evaluate staffs’ performances.

Queue Board

Show per queue groups' real-time information,

includes calls in queue, answered calls, aban-

doned calls, average hold time and talk time

etc. for analyze.

SIP-T38G SIP-T41P SIP-T46P

SIP-T20P SIP-T26P

Others

Door Phone

VoIP Conference Phone Video Phone Soft Phones

IP DECT Phone Headsets

IP Expansion Module

IP Phones SoundPoint IP 670 SoundPoint IP 650 SoundPoint IP 450

SoundPoint IP 335 SoundPoint IP 335c IP Expansion Module