Interactive Intelligence Company Overview. ©2012 Interactive Intelligence Group Inc. EMEA...

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Transcript of Interactive Intelligence Company Overview. ©2012 Interactive Intelligence Group Inc. EMEA...

Customer Interaction Center

Interactive Intelligence Company Overview1EMEA End User Customer FootprintCountryCustomersBenelux95Middle East90Turkey

South Africa70

58UK65Germany45Sweden32Norway26Italy20Africa18Ireland15E Europe29France8Switzerland8Denmark3Austria5Cyprus2www.inin.com2012 Interactive Intelligence Group Inc.2Global Customers

Innovation Experience Valuewww.inin.com2012 Interactive Intelligence, Inc.3Middle East Customers

State Security Dept.

4

Markets ServedInnovation Experience Value#www.inin.com2012 Interactive Intelligence, Inc.Business AutomationContact CenterAutomationUnified CommunicationsUnified MessagingNext Generation CommunicationsIP TelephonyIP PBXSecurityRemote accessPresenceDirectoriesDesktop videoIMConferencingWeb conferencingVoice mail in e-mail inboxFax in e-mail inboxDesktop faxingIVRACDOutboundWeb chatE-mail routingQuality MonitoringWorkforce MgtCustomer SurveysSocial MediaScreen popProcess AutomationDocument ManagementCase Management