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  • Interactive Intelligence, Inc. 7601 Interactive Way

    Indianapolis, Indiana 46278 Telephone/Fax (317) 872-3000

    www.ININ.com

    Interactive Intelligence Messaging Interaction Center 2.4

    PBX Configuration Note:

    Avaya s8300 with MIC using SIP

    Technical Reference

    By Interactive Intelligence, Inc.

    READ THIS BEFORE YOU PROCEED This document is for informational purposes only and is provided AS IS. Interactive Intelligence, its partners and vendors cannot verify the accuracy of this information and take no responsibility for the content of this document. INTERACTIVE INTELLIGENCE, ITS PARTNERS AND VENDORS MAKE NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY,

    AS TO THE INFORMATION IN THIS DOCUMENT.

    Customer Interaction Center Vonexus Enterprise Interaction Center

    Document Version 1.0

    Last updated: 06-08-2009

    Content This document describes the configuration required to setup Avaya S8300 to interoperate with Interactive Intelligence Messaging Interaction Center 2.4 (MIC) using SIP.

    http://www.inin.com/

  • i

    Copyright and Trademark Information Copyright 1994 2008 Interactive Intelligence Inc. All rights reserved. Interactive Intelligence, Vonexus, Interaction Center Platform, Communit, Vonexus Enterprise Interaction Center, Interactive Intelligence Customer Interaction Center, e-FAQ, e-FAQ Knowledge Manager, Interaction Dialer, Interaction Director, Interaction Gateway, Interaction Marquee, Interaction Mobile Office, Interaction Optimizer, Interaction Recorder, Interaction Screen Recorder, Interaction SIP Proxy, Interaction Supervisor, Interaction Tracker, Mobilit, SIP Interaction Media Server, Vocalit, Interaction Administrator, Interaction Attendant, Interaction Client, Interaction Designer, Interaction Fax Viewer, Interaction FAQ, Interaction Melder, Interaction Scripter, Interaction EasyScripter, Interaction Server, Interaction Voice-mail Player, iRecord, Wireless Interaction Client, Interactive Intelligence Live Conference, Vonexus Live Conference, icNotify, InteractiveLease, the Vonexus logo design and the Interactive Intelligence Spirograph logo design are all trademarks or registered trademarks of Interactive Intelligence Inc.

    veryPDF is Copyright 2000-2005 by veryPDF, Inc. Other brand and/or product names referenced in this document are the trademarks or registered trademarks of their respective companies.

    NOTICE

    This product contains Information and/or data of Telcordia Technologies, Inc. (Telcordia) licensed to be included herein. Recipient acknowledges and agrees that (1) TELCORDIA AND ITS AFFILIATES MAKE NO REPRESENTATIONS, EXTEND NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, AND ASSUME NO RESPONSIBILITY OR LIABILITY WHATSOEVER WITH RESPECT TO THE USE, SUFFICIENCY OR ACCURACY OF THE PRODUCT, (2) RECIPIENT SHALL MAKE NO CLAIM AGAINST TELCORDIA OR ANY OF ITS AFFILIATES WITH RESPECT TO THE PRODUCT, AND WAIVES ALL CLAIMS AGAINST TELCORDIA OR ANY OF ITS AFFILIATES WITH RESPECT TO THE PRODUCT, (3) IN NO EVENT SHALL TELCORDIA OR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO THE PRODUCT, AND, (4) THIS AGREEMENT SHALL BE ENFORCEABLE BY TELCORDIA.

    DISCLAIMER

    INTERACTIVE INTELLIGENCE (INTERACTIVE) HAS NO RESPONSIBILITY UNDER WARRANTY, INDEMNIFICATION OR OTHERWISE, FOR MODIFICATION OR CUSTOMIZATION OF ANY INTERACTIVE SOFTWARE BY INTERACTIVE, CUSTOMER OR ANY THIRD PARTY EVEN IF SUCH CUSTOMIZATION AND/OR MODIFICATION IS DONE USING INTERACTIVE TOOLS, TRAINING OR METHODS DOCUMENTED BY INTERACTIVE.

    Interactive Intelligence Inc. 7601 Interactive Way Indianapolis, Indiana 46278 Telephone/Fax (317) 872-3000 www.ININ.com

    Interaction Center Platform Statement This document describes Interaction Center (IC) features that may not be available in your IC product. Several products are based on the IC platform, and some features are disabled in some products.

    These products are based on the IC platform:

    Customer Interaction Center (CIC)

    Vonexus Enterprise Interaction Center (Vonexus EIC, or EIC)

    Message Interaction Center (MIC)

    While all of these products share a common feature set, this document is intended for use with all IC products, and some of the described features may not be available in your product.

    http://www.inin.com/

  • ii

    Table of Contents Who should read this document ......................................................................................... 4

    Technical Support ..................................................................................................................... 4

    Known Issues ............................................................................................................................. 5

    Chapter 1: General Information......................................................................................... 6

    Components ............................................................................................................................... 6 PBX or IP-PBX ....................................................................................................................................... 6 Interactive Intelligence Messaging Interaction Center ................................................................. 6

    Prerequisites............................................................................................................................... 6 PBX Prerequisites ................................................................................................................................. 6

    Summary and Limitations ....................................................................................................... 6

    Chapter 2: xIC Setup .............................................................................................................. 7

    Step 1: Create the SIP Line .................................................................................................... 7

    Chapter 3: PBX Setup .............................................................................................................. 9

    Step 1: Add xIC server as a valid IP Node .......................................................................... 9

    Step 2: Configure the Signaling Group .............................................................................. 10

    Step 3: Configure Trunk Group ........................................................................................... 11

    Step 4: Configure Route Pattern ......................................................................................... 12

    Step 5: Configure AAR Analysis ........................................................................................... 13

    Step 6: Configure Hunt Group ............................................................................................. 14

    Step 7: Configure Coverage Path ........................................................................................ 16

    Step 8: Configure Stations ................................................................................................... 17

    Chapter 4: Messaging Interaction Center 2.4 Validation Test Matrix ............. 20

    Testing the Core Feature Set ............................................................................................... 20

    Detailed Description of Limitations ..................................................................................... 21

    Appendix ..................................................................................................................................... 22

    Dial Pilot Number and Mailbox Login .................................................................................. 22

    Navigate Mailbox using Mobile Office ................................................................................. 22

    Navigate Mailbox using Telephone User Interface (TUI) ................................................ 22

    Dial User Extension and Leave Voicemail .......................................................................... 22 From an Internal Extension ............................................................................................................. 22 From an External Phone ................................................................................................................... 22

    Dial Auto Attendant (AA) ....................................................................................................... 23

    Call Transfer by Dial By Name ............................................................................................. 23 Called Party is Busy ........................................................................................................................... 23

  • iii

    Called Party does not Answer .......................................................................................................... 23

    Voicemail Button ..................................................................................................................... 23

    Testing Fax Features .............................................................................................................. 23

    Message Waiting Indicator (MWI) ....................................................................................... 24

    Blind Transfer ........................................................................................................................... 24

    Consult Transfer ...............................................................................................................