To what extent does instant messaging

harm interpersonal relationships?

Ju Young PARKDigital Culture and Society

iamju0@gmail.com

20 | 08 | 2015Pre-sessional course

How much time do you spend onmessaging using messenger apps?

WARM UP

(from shutterstock)

Double Edged Sword !!!

WARM UP

POSTIVE

NEGATIVE

(from shutterstock)

To what extent does instant mes-saging

harm interpersonal relationships?

TITLE

OUTLINE

010203

• Positive aspects of IM for interpersonal relationships• Negative aspects of IM for interpersonal relationships

To what extent does instant messaging harm interpersonal relationships?

INTRODUCTION

POSTIVE / NEGATIVE

CONCLUSION

• Definition of key-words ; Instant Messaging(IM), Interpersonal Relationship, IM Anxiety• Trend and issue of IM

• Importance of understanding both sides• Suggestion of further study

INTRODUC-TION

A type of service available on the internet that allows you to exchange written messages(Cambridge Dictionaries Online, 2015)

The sense of anxiety and/or dread one feels when an IM is left unanswered for more than about 30 sec. (Urban Dictionary, 2011)

Instant messaging (IM)

Interpersonal Relationship

Instant Message Anxiety

A strong bond between two or more people refers to interpersonal relationship. (Management Study Guide, 2013)

Definition of Key-words

EX) What’s App, WeChat, LINE, KaKaoTalk, FaceBook Messenger…

INTRODUC-TION

2010 2011 2012 2013 20140

50

100

150

200

250

300

350

IM MESSAGES SENT IN THE UK EACH YEAR (In billions)

(Deloitte& Ofcom, 2014)

IM became

PREVALENT &IMPERATIVE

Trend & issue of IM

INTRODUC-TION

Trend & issue of IM

P Nositive egative

UNDERSTANING BOTH SIDES IS VITAL

VS

(from noun project)

Dividing Views on IM regarding in-terpersonal relationship.

POSITIVE

IM might be advantageous to build interpersonal relationships (Chung & Nam, 2007).

P

Allowing users from any global location to engage in a real-time interactions. (LIN, Si, 2012).

Establishing Social bonds within groups successfully. (Contreras-Castillo, Pe´rez-Fragosob, & Favelac, 2006)

Bringing mediation effects; mood sharing, expressing thoughts and mutual understanding.

→ offering an effective outlet to relieve tensions by interacting. ( Lin et al, 2007)

ositive

NEGATIVE

Negative IM, based on the virtual world, is definitely different from face-to-face communication (Curtis and Lawson 2001).

Carrying facilitating communications via IM might be challenging. ∵ Lack of emotional expression

Causing negative feelings when there is a delay in replying. = IM Anxiety ” (LIN, Si, 2012)

A disruption when in meetings with others off-line.

→ Suggesting the limitation of IM, which may negatively impact on interpersonal relationships.

NEGATIVE

Limitations of exchanging emotions, transmitting voice tones,gestures, eye contacts unlike face-to-face communicationscould occur misinterpretation.(Markus, 1994)

According to the theory of social presence,if there is a medium instrument between users, “the sense of presence of face-to-face communication and social affection is missing” (Rogers, 1986)

Carrying facilitating communications via IM might be challenging. ∵ Lack of emotional expression

(from noun project)

(from www.kompop.org)

NEGATIVE

Moreover, users can notice others’ presence, receivers are required to response within a short time (Chung & Nam, 2007).

Pressure of responding in real-time deprives time to think how to reply → Causing misunderstanding and even conflicts.

Causing negative feelings when there is a delay in replying. = IM Anxiety (LIN, Si, 2012)

Users can know whether the other read the message or not.

NEGATIVE

When we use IM while meeting someone in person at the same time,It can leave an unfavourable impression.→ IM might be an annoying distractor.

∵ The other person may feel unimportant. (Avrahami & Hudson, 2006b)

In this context,Alarms from IM might be also a distractor.

A disruption when in meetings with others off-line.

(from noun project)

CONCLU-SION

Understanding both sides, we can better use of it.-Avoiding those negative impacts.-Intensifying the advantage to complement communication.

Unless, we are likely to make more mistakes while using IM.

Importance of understanding both sides

Tendency of overlooking the negative sides of IMon interpersonal relationships.

However, there are also significant negative sides with positive sides.

There are also negative aspects of IM

CONCLU-SION

SuggestionFurther studies regarding the instructions of IM is required to guide users to better use of it.

After acknowledging both sides of IM, the digital society would be:

-In harmony-More flourished-No side-effects of new technology

Expectation

REFERENCEDefinition

Graph & Images

Researches

Instant messaging http://dictionary.cambridge.org/dictionary/english/instant-messagingInterpersonal Relationship http://www.managementstudyguide.com/interpersonal-relationship.htmInstant Message Anxiety http://www.urbandictionary.com/define.php?term=IM+anxiety

Avrahami, D. & Hudson, S. (2006b). Responsiveness in instant messaging: predictive models supporting inter-personal communication. In Proceedings of the SIGCHI conference on Human Factors in computing systems, 731-740

Contreras-Castillo, Pe´rez-Fragosob, & Favelac, (2006) Assessing the use of instant messaging in online learning environments

Chung, D.S., Nam, C.S. (2007) An analysis of the variables predicting instant messenger use

Lin, C., Sun, Y., Lee, Y., & Wu, S. (2007). How instant messaging affects the satisfaction of virtual interpersonal behaviour of Taiwan junior high school students. Adolescence, 42(166), 417-430.

LIN,Si. (2012) Instant Messaging on Interpersonal Relationship: How It Brings Intimacy and Negative Felling?

Markus, M. L. (1994). Finding a happy medium: explaining the negative effects of Electronic Communication on Social Life at Work. ACM Transactions on In -formation Systems, 12(2), 119-149.

Rogers, P. L., Berg, G. A., Boettecher, J. V., Howard, C., Justice, L., & Schenk, K. (2009). (Eds.) Encyclopedia of Distance Learning, Second Edition. New York: In -formation Science reference.

7p (Deloitte& Ofcom, 2014) http://www.dailymail.co.uk/sciencetech/article-2538488/SMS-takes-seat-IM-number-texts-sent-Britain-falls-time.html

2,3,11p http://www.shutterstock.com/

8,13p https://thenounproject.com/

11p(Markus) http://www.kompop.org/

Q & A