1 Interpersonal Interpersonal Nonverbal Nonverbal
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The words we use
Actions, vocal qualities, and activities that typically accompany a verbal message
Verbal CommunicationNonverbal Communication
The Nature of Nonverbal CommunicationAffectiveAmbiguousContinuousMulti-channeled
Functions of Nonverbal CommunicationSubstituteComplementContradictVerbalCommunication
Facial expression and eye contact Kinesics (body motion) Proxemics and personal space Artifacts Touch (haptics) Paralanguage Chronemics (time) Physical characteristics
Everything except the words!
When nonverbal and verbal contradict, we tend to accept the nonverbal inference.
Uses of Body MotionEmblemsIllustratorsAffect displayRegulatorsAdaptors
EmblemsNonverbal gestures that take the place of a word or phrase
IllustratorsNonverbal gestures that complementwhat a speaker is sayingMicrosoft Photo
Facial expressions and gestures that augment the verbal expression of feelingsMicrosoft Photo
RegulatorsFacial expressions or gestures that are used to control or regulate the flow of a conversationMicrosoft Photo
Body motions that are used to relieve tensionMicrosoft Photo
Facial expression is the strongest nonverbal communicatorOf the face the eye communicates more than any other feature.
Eye Contact The majority of people in the United States and other Western cultures expect people to look them in the eye when communicating.
Eye ContactJapanese direct their gaze to a position around the Adams apple.Chinese, Indonesians, and Mexicans lower their eyes as a sign of deference.Arabs look intently into others eyes showing keen interest.Microsoft Photo
ParalanguagePitchVolumeRateQualityVocal communication minus the words
TouchTouching and being touched are essential to a healthy lifeTouch can communicate power, empathy, understandingMicrosoft Photo
What message do you wish to send with your choice of clothing and personal grooming?Microsoft Photo
TimeHow do we manage and react to others management of timedurationactivitypunctuality Microsoft Photo
Polychronic and monochronic variations of time exist within cultures. Should we ask polychronics to conform in the workplace?
Proxemics - how we use the space around us - our environment
Intimate distance, up to 18, is appropriate for private conversations between close friends.Personal distance, from 18- 4, is the space in which casual conversation occurs.Social distance, from 4 12, is where impersonal business such as job interviews is conducted.Public distance is anything more than 12
Personal Space at Work Your officeYour deskA table in the cafeteria that you sit at regularly
Color Influences CommunicationYellow cheers and elevates moodsRed excitesandstimulates
In some cultures black suggests mourningIn some cultureswhite suggestspurity
Nonverbal SignalsVary from culture to cultureMicrosoft Photo
What does this symbol mean to you?In the United States it is a symbol for good jobIn Germany the number oneIn Japan the number fiveIn Ghana an insultIn Malaysia the thumb is used to point rather than a finger-Atlantic Committee for the Olympic Games
To improve our communication . . .We need to monitor our own nonverbalcommunication and exercise care in interpreting that of others.