1 Interpersonal Interpersonal Nonverbal Nonverbal

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  • Interpersonal Nonverbal

  • The words we use

    Actions, vocal qualities, and activities that typically accompany a verbal message

    Verbal CommunicationNonverbal Communication

  • The Nature of Nonverbal CommunicationAffectiveAmbiguousContinuousMulti-channeled

  • Functions of Nonverbal CommunicationSubstituteComplementContradictVerbalCommunication

  • Nonverbal Communication

    Facial expression and eye contact Kinesics (body motion) Proxemics and personal space Artifacts Touch (haptics) Paralanguage Chronemics (time) Physical characteristics

    Everything except the words!

  • When nonverbal and verbal contradict, we tend to accept the nonverbal inference.

  • Uses of Body MotionEmblemsIllustratorsAffect displayRegulatorsAdaptors

  • EmblemsNonverbal gestures that take the place of a word or phrase

    Microsoft Photo

  • IllustratorsNonverbal gestures that complementwhat a speaker is sayingMicrosoft Photo

  • Affect Displays

    Facial expressions and gestures that augment the verbal expression of feelingsMicrosoft Photo

  • RegulatorsFacial expressions or gestures that are used to control or regulate the flow of a conversationMicrosoft Photo

  • Adaptors

    Body motions that are used to relieve tensionMicrosoft Photo

  • Facial expression is the strongest nonverbal communicatorOf the face the eye communicates more than any other feature.

  • Eye Contact The majority of people in the United States and other Western cultures expect people to look them in the eye when communicating.

    Microsoft Photo

  • Eye ContactJapanese direct their gaze to a position around the Adams apple.Chinese, Indonesians, and Mexicans lower their eyes as a sign of deference.Arabs look intently into others eyes showing keen interest.Microsoft Photo

  • ParalanguagePitchVolumeRateQualityVocal communication minus the words

  • TouchTouching and being touched are essential to a healthy lifeTouch can communicate power, empathy, understandingMicrosoft Photo

  • Self-Presentation

    What message do you wish to send with your choice of clothing and personal grooming?Microsoft Photo

  • TimeHow do we manage and react to others management of timedurationactivitypunctuality Microsoft Photo

  • Polychronic and monochronic variations of time exist within cultures. Should we ask polychronics to conform in the workplace?

  • Proxemics - how we use the space around us - our environment

    Intimate distance, up to 18, is appropriate for private conversations between close friends.Personal distance, from 18- 4, is the space in which casual conversation occurs.Social distance, from 4 12, is where impersonal business such as job interviews is conducted.Public distance is anything more than 12

  • Personal Space at Work Your officeYour deskA table in the cafeteria that you sit at regularly

    Microsoft Photo

  • Color Influences CommunicationYellow cheers and elevates moodsRed excitesandstimulates

    Blue comfortsandsoothes

    In some cultures black suggests mourningIn some cultureswhite suggestspurity

  • Nonverbal SignalsVary from culture to cultureMicrosoft Photo

  • What does this symbol mean to you?In the United States it is a symbol for good jobIn Germany the number oneIn Japan the number fiveIn Ghana an insultIn Malaysia the thumb is used to point rather than a finger-Atlantic Committee for the Olympic Games

  • To improve our communication . . .We need to monitor our own nonverbalcommunication and exercise care in interpreting that of others.