1 d - Nonverbal Communication

8/4/2019 1 d - Nonverbal Communication

1/22

Nonverbal communication

}Communicate without using words.

}Depend on actions.

1


2/22

Forms Or Media} Sign Language

}Action Language

}Object Language

} Environment or Spatial(Objects around)

} Silence

2


3/22

Continue}Demonstration

} Inaction

} Proxemics (Space)

} Time

} Paralanguage(Voice)

3


4/22

Body language (kinesics)}Most familiar mode of nonverbal

communication}We consciously & unconsciously

analyze speakers attitude through hisbody language}Expressions/actions: twinkling,

frowning, rolling, shrinking, twisting oflips, biding of nails, raising the fist,fumbling the pockets etc.

} Feelings expressed: anger, fear, horror,pity, determination, sympathy,resentment etc.

4


5/22

Body language - Main features

}Posture}Gestures}Face & eyes}Expressions/actions: twinkling, frowning (a

deep wrinkle on brow i.e. forehead), rolling, shrinking,twisting of leaps, bidding of nails, raisingfist, fumbling pockets etc.

}Feelings: anger, fear, horror, pity,nervousness, determination, sympathy,lack of understanding, resentment(indignation I.e. anger out of injustice-feeling)

5


6/22

Posture}Posture the way you stand / sit}Posture => confidence, openness,

attitude}Proper sitting avoid overly straight back

=> casual attitude, slouching in chair =>lazy attitude

}Proper standing avoid overly formal &attentive => in confidence, avoid

swaying (continuously moving to & fro),feet too apart => casualness &aggressiveness

6


7/22

Gestures}Warm gestures leaning towards audience,

directly facing them, smiling, touching

}Cold gestures cleaning finger-nails,drumming figures, avoiding eye contact,neutral face without smile

}What is to be done with hands while standingin front of group common difficulty

}Dont hesitate to move entire body}Example Amitabh KBC removing buttons

of coat while seating & closing them whilewalking

7


8/22

Face & eyes} Face & eyes most expressive organs & can

be used to establish rapport} Raising & lowering eyebrows} Nodding (shows agreement)} Winking} Indication of opening & closing of talk} Appropriate eye contact too

much=>aggressive, toolittle=>inattentive/unfriendly

} Momentary eye contact with everybody} Remembering words/reading speech

audience observes vacuum in eyes ofspeaker

8


9/22

Voice (paralanguage)

physical aspects

9

} Volume (level ofaudibility)

}

Clarity (how wordsheard areunderstood)

} Pace (speed atwhich words follow

each other)} Pitch (depth of

voice)

}Modulation (highs &

lows of tone)

} B

reath control(pauses & sighs)

} Inflections (curves involume) achievedby variation in

volume, pitch & pace


10/22

Voice related tips for effective

speaking} Speak enthusiastically & expressively

} Speak with correct speed slow enoughto understand but quick enough tomaintain the liveliness

} Use pauses so as to improve theunderstanding of speech

}Avoid distracting use of filler-words like

hmm, yah, ah etc.

10


11/22

Voice related tips for effective

speaking contd..} Use lower pitch to say something

confidently (it is misunderstanding thatshouting exhibits confidence)

} Use inflections to add emotions to voice} Volume shouldnt tend to drop down

towards the end of sentence aconsistent volume be maintained throughout the sentence

11


12/22

Space around (proxemics)} Standing

} Seating

} Touching

12


13/22

Standing} One can communicate through distance or space

around

} Distance between ourselves & audience is the onlything making us uncomfortable on stage

} Four zones of space } public space standing on stage - >12 ft.} social space conversation with stranger 4 to 12 ft.

} personal space conversation with friend 1.5 to 4 ft.

} intimate space private space (no used for communication- < 1.5 ft.

} Un comfort can be reduced by proper study & use ofzones

13


14/22

Seating}Our choice of seat depends on whether

we want to dominate or avoidconversation

}Centre seat normally avoided by most ofpeople

}Choosing center => leadership attitude &well prepared participation

14


15/22

Touching} Effective way of conveying feelings

} Touching in B.C. negative fact - has a

fear of misinterpretation (pressurizing toneis felt)

} Touching in B.C. positive fact - has aindication of encouragement & support

15


16/22

Touching - catagories} Functional / professional

} Social / polite

} Love / intimacy

} Friendship

16


17/22

Objects around (surroundings)} For smaller group rectangular

arrangement

} For larger group circular arrangement it indicates equality

} Proper dressing

17


18/22

How to improve nonverbal

skills} Practice

}Arrangements

} Physical relaxation

}Mental relaxation

18


19/22

Practice

19

} Improves confidence& neutrality of flow ofwords

} To improve delivery rehearse out loudly

} Rehearse at theplace where actualpresentation will take

place

} Use mirror toimprove facialexpressions

} Use tape-recorderto improve vocalexpressions

} Practice improves

time management


20/22

Arrangements}Correctly arranged chairs in sufficient

number

}Arrangement of equipment

}Check presentation material

}Check light arrangements

20


21/22

Physical & mental relaxation

} Physical relaxation exercise & sports

}Mental relaxation meditation,entertainment

21


22/22

Thank You

22

1 d - Nonverbal Communication

Documents

Transcript of 1 d - Nonverbal Communication