INSPECTORHANDBOOK ON FLIGHTDISPATCH · This Hand Book outlines Civil Aviation Authority, Bangladesh...

IHB6-2

CIVIL AVIATION AUTHORITY, BANGLADESH

INSPECTOR HANDBOOKONFLIGHT DISPATCHFLIGHT SAFETY AND REGULATIONS DIVISION

Issue-1.0

May,2017

CAAB HQ, Kurmitola, Dhaka-1229Bangladesh

Inspector Hand Book on Flight Dispatch for FSR Division of CAA, Bangladesh

FOREWORD This Flight dispatch Inspector Hand Book (IHB6-2) has been prepared by the Directorate of Flight Standard & Regulations for the use and guidance of Flight dispatch Inspectors in the performances of their duties. All matters pertaining to Flight dispatch Inspector' duties, responsibilities and procedures have been covered to the extent possible.

This Hand Book outlines Civil Aviation Authority, Bangladesh policies and procedures for the certification and Standard oversight of the civil aviation industry in respect to flight dispatch matters as delegated and authorized to the Flight dispatch Inspector.

Flight dispatch Inspector are expected to use good judgment in dealing with matters where specific guidance is unavailable or be aware of changes in aviation technology, legislation and developments within the industry that may necessitate changes to requirements and the relevant procedures followed by CAAB.

This Hand Book contains the standards, policies, procedures and guidelines that pertain to CAAB'S

Flight dispatch Inspector .The contents of the Hand Book shall not be deemed to supersede any instructions contained in the following documents:- Aircraft Manuals; CARs; ANOs, Rules & Regulations, AlP; AlCs; FOI Hand Book ; Standard Circulars ; Airlines Operations Manual.

All Flight dispatch Inspector are required to be fully conversant with the relevant contents of this Hand Book. The contents of this Hand Book are mainly extracted from ICAO Annexes and Documents.

The undersigned certifies that this Flight dispatch Inspector Hand Book satisfies all the national regulatory requirements. The responsibility to publish, make revisions and amendments and to control of the Hand Book shall be vested in and done according to the instructions and procedures set in this Hand Book.

This Flight dispatch Inspector Hand Book will be updated from time to time in relation to the changes in rules, regulations and/ or based on received suggestive ideas. Comments and reconmarrendations are welcome and should be forwarded to the undersigned.

vji/^Cdr C h y l l V ^ ^ GD (P) DiirectoyN^^'' FlWht2ttndard & Regulations

ISSUE 1 May 2017 of200 1HB6-2

Inspector Hand Book on Flight Dispatch for FSR Division of CAA Bangladesh

Issue-1May 2017 of 200 IHB 6-2

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TABLE OF CONTENTS

GENERAL – CHAPTER : 1 Page No.1.1 Acronyms 08-251.2 Definitions 26-421.3 Introduction 431.4 Intent, Applicability ,References , Background and Objectives 43-441.5 Publication, Distribution & Amendment of Flight dispatch Inspector Hand Book 45

POLICY & ADMINISTRATION - CHAPTER :2 Page No.2.1 Flight dispatch / Flight Operations Officer Inspector (FDI) of Civil Aviation Authority,

Bangladesh Program ; Role and Duties & Responsibilities of FDI46

2.2 Flight dispatch Inspector (FDI)Conduct 502.3 Conflict of Interest 502.4 Flight dispatch Inspector (FDI) Qualification 512.5 Flight dispatch Inspector (FDI) Training 51-792.6 Flight dispatch Inspector (FDI) Credentials & Documentation 802.7 Publications 802.8 Air Operator Publications 802.9 Planned Workload of Flight dispatch Inspector 812.10 Plan of Action On Proposed Amendments 812.11 Working Groups 81

CERTIFICATION OF AIR OPERATOR-CHAPTER : 3 Page No.3.1 Air Operator Certification/Approval Process 823.2 Certification/Approval Procedures 823.3 Flight dispatch Selection & Training Approval Process 833.4 Manager Flight dispatch/Flight dispatch Approval Process 83-843.5 Flight dispatch Training Facilities Approval Process 843.6 Flight dispatch Training Hand Book Approval Process 853.7 Flight dispatch Duty Times Regulations 85

REGULATORY APPROVALS - CHAPTER :4 Page No.4.1 Delegation of Authority 864.2 Exemptions 874.3 Air Operator Merger or Take over 874.4 Flight dispatch Inspector’ Regulatory Functions 88-944.5 Documentation Procedures/Review 954.6 Minimum Equipment List Approvals 954.7 Approval letters 964.8 Acceptance Letters 964.9 Non-Compliance letters 96




SURVEILLACE / INSPECTIONS – CHAPTER : 5 Page No.5.1 Flight dispatch Inspection Program 975.2 Quarterly/Half-Yearly (Annual) Inspection Plan & Frequency of Inspection 97-985.3 Inspection Responsibilities 995.4 FDI Identification 995.5 Air Operator R o u t i n e S urveillance /Inspection (Operations Control ) 1005.6 Special Purpose Inspections 1005.7 Ramp Inspections 1005.8 Flight dispatch Training Inspections Objective 1015.9 Flight dispatch Training Program Inspections 1015.10 Flight dispatch Training Inspection Frequency 1015.11 Flight dispatch Training Program Inspections General Objective 1025.12 Flight dispatch Training Program Inspections Procedure 102-1035.13 Inspections During Strikes/Labor disputes 1035.14 Inspection Reports 1045.15 BASE INSPECTION 104-1075.16 OPERATIONAL AUDIT POLICY & PROCEDURES 1085.17 REGULATORY SERVICES- ENFORCEMENT OF FLIGHT DISPATCH REQUIREMENTS 1095.18 REFERENCE PUBLICATIONS FOR FDI 110

APPENDICES- CHAPTER 6 (LIST OF A P P E N D I C E S 1 - 2 2 ) Page No.1 RAMP (FLIGHT DISPATCH) INSPECTION CHECKLIST 1112 RAMP (SAFA-FLIGHT DISPATCH) INSPECTION CHECKLIST 112-1133 AIR OPERATOR MAIN BASE / STATION INSPECTION CHECKLISTS 114-1164 FLIGHT DISPATCH TRG CENTER APPROVAL/ INSPECTION CHECKLISTS 117-1195 FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT CHECKLIST 120-1226 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINERSELECTION & APPROVAL CRITERIA 123-1257 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINEREVALUATION CHECK LIST 126-1278 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINER SELECTION CHECK LIST 128-1299 FLIGHT OPERATION OFFICER’S LOG BOOK 130-14410 DUTY TIME, REST PERIOD ETC OF FLIGHT DISPATCHER 145-14811 FLIGHT DISPATCH / FLIGHT OPERATIONS OFFICER’S HAND BOOK INSPECTION CHECKLIST 149-15312 OPERATIONAL CONTROL INSPECTION CHECKLIST 154-15713 VALIDATION OF LICENCES OF FLIGHT OPERATIONS OFFICERS/ F LIGHT DISPATCH 158-16014 AIR OPERATOR SURVEILLANCE (OPERATIONS CONTROL) 161-17815 FLIGHT PREPARATION & TRIP RECORDS GUIDE 17916 AIR OPERATOR OPERATIONS BASE SUPPORT STRUCTURE GUIDE 180-18117 AIR OPERATOR MAIN BASE INSPECTION GUIDE 182-18918 AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE 190-19219 AIR OPERATOR DISPATCH HAND BOOK INSPECTION GUIDE 193-19620 DISPATCH QUALIFICATION INSPECTION GUIDE 197-19821 DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE 19922 AIR OPERATOR’S OPERATIONS CONTROL CENTRE DIAGRAM 200



CHAPTER-1

GENERAL

1.1 ACRONYMS

A

AAL Above Aerodrome Level

ABM Abeam

AC Advisory Circular

A/C Aircraft

ACAS Aircraft Collision Avoidance System

ACARS ARINC Communication Addressing & Reporting System

ADF Automatic Direction Finder

ADIRS Air Data Inertial Reference System

AEA Association of European Airlines

AFM Airplane Flight Hand Book

AGA Aerodromes, air routes and Ground aids

AGL Above Ground Level

AH Alert Height

AHARS Attitude and Heading Reference System

AIP Aeronautical Information Publication

ALT Altitude

ALTN Alternate

AMSL Above Mean Sea Level

ANO Air Navigation Order


Issue-1May 2017 Page 10 of 200 IHB 6-2

AOC Air Operator Certificate

AOG Aircraft On the Ground

AOM Aircraft Operating Hand Book

A/P Autopilot ATS

Air Traffic

Services APU Auxiliary

Power Unit ASAP As Soon

As Possible

ASDA Accelerate Stop Distance Available

ASI Air Speed Indicator

ASR Airport Surveillance Radar

ATA Actual Time of Arrival

ATC Air Traffic Control

ATD Actual Time of Departure

ATIS Automatic Terminal Information Service

ATL Aircraft Technical Log

ATM Air Traffic Management

ATOL Air Transport Operating Licence

ATPL Airline Transport Pilot Licence

ATS Air Traffic Service

ATS Auto Thrust System

ATT Attitude

AUTO Automatic AUX Auxiliary



AVI Live Animal

AWB Airway Bill

AWO All Weather Operations

AWY Airway

B

BATT Battery

BI Basic Index

BW Basic Weight

C

C Celsius, Centigrade

CAAB Civil Aviation Authority of Bangladesh

CAPT Captain

CAR Civil Aviation Rules

CAT Clear Air Turbulence

CAT 1 Landing Category 1 (11 or 111)

C/B Circuit Breaker

CBT Computer Based Training

CC Cabin Crew

CCQ Cross Crew Qualification

CDL Configuration Deviation List

CDU Control Display Unit

CFIT Controlled Flight into Terrain

CFP Computerised Flight Plan



CG Center Of Gravity

CLB Climb

C of A Certificate of Airworthiness

C of R Certificate of Registration

C of G Centre of Gravity

CRM Crew Resource Management

CRS Course

CRZ Cruise

CSS Cockpit System Simulator

CTA Control Area

CVR Cockpit Voice Recorder

D

DA Decision Altitude

DEST Destination

DH Decision Height

DEV Deviation

DFDR Digital Flight Data Recorder

DFO Director Flight Operations

DG Dangerous Goods

DGR Dangerous Goods Regulation

DIV Diversion

DME Distance Measuring Equipment

DO Director Operations



E

ECAM Electronic Centralized Aircraft Monitoring

ECTM Engine Condition Trend Monitoring

EEP ETOPS Entry Point

EFIS Electronic Flight Instrument System

EGT Exhaust Gas Temperature

ELT Entry Level Training/Emergency Locator Transmitter

EMER Emergency

ENG Engine

ETA Estimated Time of Arrival

ETD Estimated Time of Departure

ETOPS Extended Twin Operations

ETP Equip-Time Point

EXP Exit Point (ETOPS)

EXT External

F

FDR Flight Data Recorder

FAA (USA) Federal Aviation Administration

FAR Federal Aviation Regulation

FAM Flight Attendant Hand Book

FOD Foreign Object Damage FOI

Flight Operations Inspector

FOM Flight Operation Hand Book



FPL Floor Proximity Emergency Escape Path Lighting

FBS Fix Based Simulator

FDI Flight dispatch Inspector

FDIHB Flight dispatch Inspector Hand Book

FF Fuel Flow

FFS Full Flight Simulator

FIR Flight Information Region

FL Flight Level

FLT Flight

FM Flight Hand Book

FMA Flight Mode Annunciator

FMS Flight Management System

F/O First Officer

FOB Fuel On Board

FOD Foreign Object Damage

FOO Flight Operations Officer

F-PLN Flight Plan

FPM Feet Per Minute

FQI Fuel Quantity Indicator

ft Foot (Feet)

FTL Flight Time Limitation

FU Fuel Used

FWD Forward



G

GA Go Around

GEN Generator

GMT Greenwich Mean Time

GND Ground

GNSS Global Navigation Satellite System

GP Glide Path

GPS Global Positioning System

GPU Ground Power Unit

GPWS Ground Proximity Warning System

GS Ground Speed

G/S Glide Slope

H

H Hour

HAA/T Height Above Airport/Touchdown

HDG Heading

HF High Frequency (3 to 30 MHz)

Hg Mercury

HI High (altitude or intensity)

HIALS High Intensity Approach Light System

HIL Holding Items List

HIRL High Intensity Runway Lights

HP High Pressure



hPa Hecto-pascal

HSI Horizontal Situation Indicator

HUD Head up Display

HYD Hydraulic

Hz Hertz (cycles per second)

I

IAS Indicated Air Speed

IATA International Air Transport Association

ICAO International Civil Aviation Organisation

IFALPA (INT) International Federation Of Airline Pilots Association

IFR Instrument Flight Rules

IHB Inspector Hand Book

ILS Instrument Landing System

IMC Instrumental Meteorological Conditions

INOP Inoperative

IOE Initial Operating Experience

INS Inertial Navigation System

IRS Inertial Reference System

IRT Instrument Rating Test

ISA International Standard Atmosphere

ISO International Standard Organisation

J

JAA Joint Aviation Authorities



JAR Joint Aviation Regulation

K

kg kilogram

kHz kilohertz

km kilometer

kt knot

L

lb Pounds (weight)

LCN Load Classification Number

LDA Landing Distance Available

LDG Landing

LDM Load Message

L/G Landing Gear

LH Left Hand

LLZ Localizer

LOC Localizer

LOFT Line Oriented Flight Training

LMC Last Minute Change

LT Local Time

LTR Liter

LVL Level

LVP Low Visibility Procedures

LVTOLow Visibility Take Off



M

M Mach

m meter

MAC Mean Aerodynamic Chord

MAP Missed Approach Point

MAX Maximum

mb Millibar

MCC Multiple Crew Co-operation or concept

MD Managing Director

MDA/H Minimum Descent Altitude / Height

MEA Minimum Enroute Altitude

MEL Minimum Equipment List

METAR Aviation Routine Weather Report

MHz Megahertz

MIALS Medium Intensity Approach Light System

MID Middle Runway Portion

MIN Minimum

MIRL Medium Intensity Runway Light

MOCA Minimum Obstruction Clearance Altitude

MORA Minimum Off-Route Altitude

MLS Microwave Landing System

MLWMaximum Landing Weight



MM Middle Marker

MMEL Master Minimum Equipment List

MMO Maximum Operating Mach

MNPS Minimum Navigation Performance Specification

MSA Minimum Safe (or Sector) Altitude

MSL Mean Sea Level

MTOW Maximum Take-off Weight

MZFW Maximum Zero Fuel Weight

N

NA Not Applicable

NAT North Atlantic

NAV Navigation

NM Nautical Miles

NDB Non Directional Beacon

NOTAM Notice to Airmen

NOTOC Notice To Commander

NTSB (USA) National Transportation Standard Board

O

OAT Outside Air Temperature

OCA/H Obstacle Clearance Altitude / Height



OEB Operations Engineering Bulletin

OEW Operating Empty Weight

OHS Occupational Health and Standard

OM Outer Marker/ Operations Hand Book

OPS Operations

OPT Optimum

OJT On-the-Job Training

OTS Oceanic Track System

P

PA Passenger Address

PANSProcedures for Air Navigations Services

PAPI Precision Approach Path indicator

PAR Precision Approach Radar

PAX Passenger

PBN Performance –based navigation

PBE Protective Breathing Equipment

PCN Pavement Classification Number

PEDS Portable Electronic Devices

PERF Performance

PF Pilot Flying

PFD Primary Flight Display

PIREP Pilot Report

PIC Pilot In Command



PNR Point of No Return

PNF Pilot Not Flying

PPC Pilot ProficiencyCheck

POI Principal Operations Inspector

PRESS Pressure

PSI Pounds per Square Inch

PWR Power

Q

QA Quality Assurance

QDMMagnetic bearing to facility

QDR Magnetic bearing from facility

QFE Actual atmosphere pressure at airport Elevation

QNE Sea level standard atmosphere (1013 hPa or 29.92” Hg)

QNH Actual atmosphere pressure at sea level based on local station pressure.

QRH Quick Reference Handbook

QTY Quantity

R

RA Radio Altitude / Radio Altimeter

REIL Runway End Identification Light

REF Reference

RH Right hand

RL Runway Light

RPL Repetitive Flight Plan



RPM Revolutions Per Minute

RMI Radio Magnetic Indicator

RNP Required Navigation Performance

RNAV Area Navigation

RQD Required

RVR Runway Visual Range

RWY Runway

S

SAR Search And Rescue

SAT Static Air Temperature

SB Service Bulletin

SCT Scattered

SEEP Standard Equipment & Emergency Procedures

SIC Second In Command

SID Standard Instrument Departure

SIGMET Significant Meteorological Information

SJIA Shah Jalal International Airport

SL Sea Level

SM Statute Mile

SMS Standard Management System

SOB Souls on Board

SOP Standard Operating Procedures

SPECIAviation selected Special weather report



SPD Speed

SRA Surveillance Radar Approach

SRE Surveillance Radar Element of precision

SSR Secondary Surveillance Radar

STAR Standard Terminal Arrival Route

STBY Standby

STD Standard

SYS System

T

T Ton, Tonne

TA Traffic Advisory

TACAN Tactical Air Navigation

TAF Terminal Aerodrome Forecast

TAS True Air Speed

TAT Total Air Temperature

TBD To Be Determined

TBC To Be Confirmed

TCAS Traffic Collision and Avoidance System

TDZ Touch Down Zone

TEMP Temperature

T/O Take-Off

TOC Top of Climb

TOD Top of Descent



TODA Take-Off Distance Available

TOGA Take-Off/Go Around

TOGW Take-Off Gross Weight

TORA Take-off Run Available

TOW Take-Off Weight

TRE Type Rating Examiner

TWR Tower

TWY Taxiway

U

UBD United Airways (BD) Limited

UHF Ultra High Frequency (300-3000 MHz)

U/S Unserviceable

UTC Co-ordinated Universal Time

V

V Volt

V1 Critical engine failure speed

V2 T/O Standard speed

VA Maximum Maneuvering Speed

VB Turbulence Penetration Speed

VDF Very High Frequency Direction-finding

VASI Visual Approach Slope Indicator

VFE Maximum Velocity Flaps/slats extended

VFR Visual Flight Rules



VFTOVelocity Final T/O

VHF Very High Frequency (30-300 MHz)

VIS Visibility

VLE Max L/G Extended Speed

VLO Max L/G Operation Speed

VMC Visual Met Condition

VMCA Minimum Control Speed Air

VMCG Minimum Control Speed Ground

VMIN Minimum operating speed

VMO Maximum Operating speed

VOR VHF Omni-directional Range

VR Rotation speed

VREF Landing reference speed

VS Stall speed

V/S Vertical Speed

VSI Vertical Speed Indicator

VIP Very Important Person

VVIP Very Very Important Person

VX Best angle of climb speed



W

WBM Weight and Balance Hand Book

WGDWindshield Guidance Display

WPT Waypoint

WX Weather

WXR Weather Radar

Z

Z Zulu time (UTC)

ZFCG Zero Fuel Center of Gravity

ZFW Zero Fuel Weight



1.1DEFINITIONS

Accountable Manager: The person acceptable to the authority who has corporateauthority for ensuring that all operational and maintenance activities can be financed andcarried out to the standard required by the authority and any additional requirementdefined by the operator.

Accelerate Stop Distance Available (ASDA): The length of the takeoff run available plusthe length of stopway, if such stopway is declared available by the appropriate authorityand is capable of bearing the mass of the airplane under the prevailing operatingconditions.

Aerodrome: A defined area on land or water (including any building, installation andequipment) intended to be used either wholly or in part for the arrival, departure andsurface movement of aircraft.

Aerodrome Elevation: The elevation of the highest point of the landing area.

Aeronautical Information Publication (AIP): A Publication issued by or with the authorityof a state and containing aeronautical information of a lasting character essential to airnavigation

Aircraft (Airplane) Flight Hand Book: A Hand Book, associated with the certificate ofairworthiness, containing limitations within which the aircraft is to be consideredairworthy, and instructions and information necessary to the flight crew members for thesafe operation of the aircraft.

Aircraft Identification: A group of letters, figures or a combination thereof which is eitheridentical to, or to coded equivalent of, the aircraft call sign to be used in air-groundcommunications, and which is used to identify the aircraft in ground-ground air trafficservices communications.

Aero plane: A power driven heavier- than - air aircraft, deriving its lift in flightchiefly from aerodynamic reactions on surfaces which remain fixed under givenconditions of flight.



Aircraft: Any machine that can derive support in the atmosphere from thereactions of the air other than the reactions of the air against the earth’s surface.

Airworthy: The status of an aircraft, engine, propeller or part when itconforms to its approved design and is in a condition for safe operation.

Air Operator Certificate (AOC): A certificate authorizing an operator to carry out specifiedcommercial air transport operations issued by Civil Aviation Authority of Bangladesh(CAAB).

Air Traffic: All aircraft in flight or operating on the maneuvering area of an aerodrome.

Air Traffic Control Clearance: The authorization for an aircraft to proceed underconditions specified by an air traffic control unit.

Air Traffic Control Instruction: Directives issued by air traffic control for the purpose ofrequiring a pilot to take a specific action.

Air Traffic Control Service: A service provided for the purpose of:

Preventing collisions between aircraft in flight and on the maneuvering area betweenaircraft and obstructions Expediting and maintaining an orderly flow of air traffic.

Air Traffic Service: A generic term meaning variously, flight information service, alertingservice, air traffic advisory service, traffic control service (area control service, approachcontrol service or aerodrome control service).

Airway: A control area or portion thereof established in the form of a corridor equippedwith radio navigation aids.

Alerting Service: A service provided to notify appropriate organizations regarding aircraftin need of search and rescue aid, and assist such organizations as required.



Alternate Aerodrome: An aerodrome to which an aircraft may proceed when it becomeseither impossible or inadvisable to proceed to or to land at the aerodrome of intendedlanding. Alternate aerodrome includes the following:

Take-off alternate: An alternate aerodrome at which an aircraft can land should thisbecome necessary shortly after take-off and it is not possible to use the aerodromeof departure

En-route alternate: An aerodrome at which an aircraft would be able to land afterexperiencing an abnormal or emergency condition while enroute.

Destination alternate: An alternate aerodrome to which an aircraft may proceedshould it become impossible or inadvisable to land at the aerodrome of intendedlanding.

Note: The aerodrome from which a flight departs may also be an en-route or adestination alternate aerodrome for that flight.

Altitude: The vertical distance of a level, a point or an object considered as a point,measured from mean sea level.

Appropriate Authority:

Regarding flight over the high seas:The relevant authority of the State of Registry.

Regarding flight other than over the high seas:The relevant authority of the state having sovereignty over the territory being overflown.

Apron: A defined area, on a land aerodrome, intended to accommodate aircraft for thepurposes of loading or unloading passengers, mail or cargo, fuelling, parking ormaintenance.



ATS Route: A specified route designed for channeling the flow of traffic as necessary forthe provision of air traffic services.

Note: The term ATS route is used to mean variously, airway, advisory route, controlled oruncontrolled route, arrival or departure route, etc.

Authority: The competent body responsible for the Standard of civil aviation. InBangladesh the authority is Civil Aviation Authority of Bangladesh (CAAB).

Base Training: Flight training required by CAAB to obtain the aircraft type rating.

Cabin Crew: A crew member who performs, in the interest of Standard of passengers,duties assigned by the operator or the commander of the aircraft, but who is nota flight crew member.

Civil Aircraft: Any aircraft on the civil register of a state, other than those which that statetreats as being in the service of the state, either permanently or temporarily

Commander (Pilot-in-command): The pilot responsible for the operation and Standard ofthe aircraft during flight.

Contaminated Runway: A runway is considered to be contaminated when more than25% of the runway surface area (whether in isolated areas or not) within therequired length and width being used is covered by the following:

Surface water more than 3mm (0.125in) deep, or by slush, or loose snow, equivalentto more than 3mm (0.125in) of water, or

Snow which has been compressed into a solid mass which resists further compressionand will hold together or break into lumps if picked up (compacted snow), or

Ice, including wet ice

Co-Pilot: Pilot serving in any piloting capacity other than as pilot in command orcommander, but excluding a pilot who is on board the aircraft for the solepurpose of receiving flight instruction for a license or rating.

Crew Member: A person assigned by an operator to duty on an aircraft during flight time.



Cross Crew Qualification (CCQ): A term for applying the concepts of FAA Advisory Circular120.53 to related aircraft types like the A320, A330, A340. The term is intended toprovide for the carryover of credit from one aircraft type to another based on thecommon design characteristics, and if applicable to transition between types as well asmixed fleet flying of different types of aircraft. (Note: term defined for fleet combinationwhen such will be required).

Cruising Level: A level maintained during a significant portion of a flight.

Commercial Air Transport Operation: An aircraft operation involving thetransport of passengers, cargo or mail for remuneration or hire.

Continuing Airworthiness: The set of processes by which an aircraft, engine,propeller or part complies with the applicable airworthiness requirements andremains in a condition for safe operation throughout its operating life.

Cruise level: A level maintained during a significant portion ofa flight.

Competency: A combination of skills, knowledge and attitude required toperform a task to the prescribed standard

Computer-Based Training: Training involving instructional aids, such ascomputers and tablets. It may encompass the use of CD-ROMS as well as web-based training (commonly referred to as e- Learning).

Critical Phases Of Flight: The period of high workload on the flight deck,normally being the periods between the beginnings of taxiing until the aircraft ison the route climb phase and between the final parts of descent to aircraft parking.

Damp Runway: A runway is considered damp when the surface is not dry, but when themoisture on it does not give it a shiny appearance.

Dangerous Goods: Articles or substances those are capable of posing significant risk tohealth, Standard or property when transported by air.



Decision Altitude/Height (DA/DH): A specified altitude or height (A/H) in the precisionapproach at which a missed approach must be initiated if the required visual reference tocontinue the approach has not been established.

Note 1: Decision Altitude (DA) is referenced to mean sea level (MSL) and “DecisionHeight (DH) is referenced to the threshold elevation.

Note 2: The required visual reference means that section of the visual aids or of theapproach area which should have been in view for sufficient time for the pilot to havemade an assessment of the aircraft position and rate of change of position, in relation tothe desired flight path.

Dry runway: A dry runway is one which is neither wet/damp nor contaminated, andincludes those paved runways which have been specially prepared with grooves orporous pavement and maintained to retain effectively dry braking action even whenmoisture is present.

Disaster: A serious disruption of the functioning of society, causingwidespread human, material or environmental losses which exceed the ability ofthe affected society to cope using only its own resources.

Duty: Any task that flight or flight dispatch member are required by the operatorto perform, including, for example, flight duty, administrative work, training,positioning and standby when it is likely to induce fatigue.

Duty Period: A period which starts when a flight or flight dispatch member isrequired by an operator to report for or to commence a duty and ends when thatperson is free from all duties.

Elevation: The vertical distance of a point or level, on or affixed to the surface of theearth, measured from mean sea level.



Emergency Exit: Door, window exit or any other type of exit (cockpit slidingwindow/hatch/tail cone exit) used as an egress point to allow maximumopportunity for cabin evacuation within an appropriate period.

Emergency Locator Transmitter (ELT): Generic term describing equipmentwhich broadcast distinctive signals on designated frequencies and depending onapplication may be automatically activated by impact or be Hand Bookly activated.

ELT Automatic Fixed (AF): An automatically activated ELT which ispermanently attached to an aircraft.

ELT Automatic Portable (AP): An automatically activated ELT which is rigidlyattached to the aircraft but readily removable from aircraft.

ELT automatic deployable (AD ): An ELT which is rigidly attached to an aircraftand which is automatically deployed and activated by impact and in some cases,also by hydrostatic sensors. Hand Book deployment is also provided.

ELT Survival (S): An ELT which is removable from the aircraft stowed so as tofacilitate its ready use in an emergency and Hand Bookly activated by survivors.

Emergency: A sudden and usually unforeseen event that calls for immediatemeasures to minimize its adverse consequences.

Engine: A unit used or intended to be used for aircraft propulsion. Itconsists of those components and equipment necessary for functioning andcontrol but excludes the propellers/rotors (if applicable).Filed Flight Plan: The flight plan as filed with an ATS unit by the pilot or his designatedrepresentative without any subsequent changes.

Note: When the word message is used as a suffix to this term, it denotes the content andformat of the filed flight plan data as transmitted.

Flight Crew Member: A licensed crew member charged with duties essential to theoperation of an aircraft during flight time.



Flight Level: A surface of constant atmospheric pressure which is related to a specificpressure datum, 1013.2 hectopascals (hPa), and is separated from other such surfaces byspecific pressure intervals.Note 1: A pressure type Altimeter calibrated in accordance with the standardatmosphere:

When set to QNH altimeter setting, will indicate altitude When set to QFE altimeter setting, will indicate height above the QFE reference

datum When set to a pressure of 1013.2 hectopascals (hPa) to indicate flight levels.

Flight Plan: Specified information provided to air traffic services units, relative to anintended flight or portion of a flight of an aircraft.

Flight Crew Member: A licensed crew member charged with duties essential tothe operation of an aircraft during a flight duty period.

Flight dispatch: A flight dispatch (also known as an aircraft DISPATCH, airlineDISPATCH, flight follower or flight operations officer) assists in planning flight paths, takinginto account aircraft performance and loading, enroute winds, thunderstorm and turbulenceforecasts, airspace restrictions, and airport conditions.

Fatigue: A physiological state of reduced mental or physical performancecapability resulting from sleep loss or extended wakefulness and/ or physicalactivity that can impair a crew member’s alertness and ability to safely operate anaircraft or perform Standard related duties.

Fatigue Risk Management System (FRMS): A data-driven means ofcontinuously monitoring and managing fatigue-related Standard risks, based uponscientific principles and knowledge as well as operational experience that aims toensure relevant personnel are performing at adequate level of alertness.

Flight Data Analysis: A process of analyzing recorded flight data in order toimprove the Standard of flight operations.



Flight Duty Period: A period which commences when a flight or flight dispatchmember is required to report for duty that includes a flight or series of flights andwhich finishes when the aeroplane finally comes to rest and the engines are shutdown at the end of the last flight on which he/she is a crew member.

Flight Hand Book: A Hand Book, associated with the certificate of airworthiness,containing limitations within which the aircraft is to be considered airworthy, andinstructions and information necessary to the flight crew members for the safeoperation of the aircraft.

Flight Plan: Specified information provided to air traffic services units, relativeto an intended flight or portion of a flight of an aircraft.

Flight Recorder: Any type of recorder installed in the aircraft for the purpose ofcomplementing accident/incident investigation.

Flight Time—Aero Planes: The total time from the moment an aero plane firstmoves for the purpose of taking-off until the moment it finally comes to rest at theend of the flight.

Flight time, defined above, is synonymous with the term “ block to block” timeor “chock to chock” time in general usage and measured as above.

Flow Control: Measures designed to adjust the flow of traffic into a given airspace, along agiven route, or bound for a given aerodrome, so as to ensure the most effective utilizationof the airspace.

Glide Path: A descent profile determined for vertical guidance during a final approach.

Ground Visibility: The visibility at an aerodrome, as reported by an accredited observer.

General Aviation Operation: An aircraft operation other than a commercial airtransport operation or an aerial work operation.

Ground Handling: Services necessary for an aircraft’s arrival at and departurefrom an airport, other than air transport services

Heading: The direction in which the longitudinal axis of an aircraft is pointed, usuallyexpressed in degrees from North (true, magnetic, compass or grid).

Human Performance: Human capabilities and limitations which have animpact on the Standard and efficiency of aeronautical operations.



Height: The vertical distance of a level, a point or an object considered as a point, measuredfrom a specified datum.

Infant: A person who has not yet reached his second birthday.

In-Charge Flight dispatch (CIC): Flight dispatch leader who has overallresponsibility for the conduct and co-ordination of cabin procedures applicableduring normal operations and during abnormal & emergency situations for flightsoperated with more than one flight dispatch

Initial Operating Experience (IOE): Operational support given to pilots newly type rated.The objective of IOE is to improve the efficiency of pilots in revenue operation, route andairport qualification using airline approved documents.

Instrument Approach Procedure: A series of predetermined maneuvers by reference toflight instruments with specified protection from obstacles from the initial approach fix or,where applicable, from the beginning of a defined arrival route, to a point from which alanding can be completed or, if a landing is not completed, to a position at which holdingcan be carried out.

Instrument Meteorological Conditions: Meteorological conditions expressed in terms ofvisibility, distance from cloud, and ceiling, less than the minima specified for visualmeteorological conditions.

Long Range Flights: Long range flights are those which require to be operated with anadditional flight crew of one or more pilots.

Large Aeroplane: An aeroplane of a maximum certificated take-off mass of over5700 kg.

Missed Approach Procedure: The procedure to be followed if the approach cannot tolanding be continued.

Minimum Equipment List (MEL): A list which provides for the operation ofaircraft, subject to specified conditions, with particular equipment inoperative,prepared by an operator in conformity with, or more restrictive than, the MMELestablished for the aircraft type.



Master Minimum Equipment List ( MMEL ): A list established for the particularaircraft type by the organization responsible for the type design with the approvalof the State of Design containing items, one or more of which is permitted to beunserviceable at the commencement of a flight. The MMEL may be associated withspecial operating conditions, limitations or procedures.

Mistakes: Mistakes are failures in the plan of action. Even if the execution of theplan was correct, it will not be possible to achieve the intended outcome.

Mock-Up: A training device that is partial, functional replica of an aircraft withoutmotion.

Net Flight Path: It is a flight path determined for engine(s) failure case. It is established insuch a manner that it represents the actual climb performance diminished by a gradient toclimb of:

Take-off (one engine failure):0.8 % for two-engine craft

0.9 % for three-engine aircraft

1.0 % for four-engine aircraft

En-route (one engine failure):1.1 % for two-engine aircraft

1.3 % for three-engine aircraft


En-route (two-engine failure):0.3 % for three-engine aircraft




Non-Precision Approach: This is an instrument approach with lateral guidance only fromthe final approach fix (FAF) to the runway environment. Descent limit is the minimumdescent altitude (MDA), and obstacle clearance (including go-around) is guaranteed if theapproach is discontinued no farther than the missed-approach point. Approaches withlateral guidance from localizer, very high frequency omni directional radio range (VOR),non-directional beacon (NDB) or global positioning system (GPS) are considered non-precision approaches.

NOTAM: Notice containing information concerning the establishment, condition or changein any aeronautical facility, service, procedure or hazard, the timely knowledge of which isessential to personnel concerned with flight operations.

Class I distribution: Distribution by means of telecommunication

Class II distribution: Distribution by means other than telecommunication

Night: The hours between the end of evening civil twilight and the beginning ofmorning civil twilight or such other period between sunset and sunrise, as may beprescribed by the applicable authority.

Obstacle Clearance Altitude/Height (OCA/DH): The lowest altitude (OCA), or alternativelythe lowest height (OCH) above the elevation of the relevant runway threshold or above theaerodrome elevation as applicable, used in establishing compliance with the appropriateobstacle clearance criteria.

Operator: A person, organization or enterprise engaged in or offering to engage an aircraftoperation.

Operations Hand Book: A Hand Book containing procedures, instructions andguidance for use by operational personnel in the execution of their duties.

Operations Specifications: The authorization, conditions and limitations associatedwith the air operator certificate and subject to the conditions in the operations HandBook.

Pilot Flying (PF): The pilot, who for the time being, is in charge of the controls of an aircraft.



Pilot-in-Command (commander): Pilot responsible for the operations and Standard, of anaircraft in flight.

Pilot Not Flying (PNF): The pilot who is assisting the pilot flying in accordance with themulti-crew co-operation concept, when the required flight crew is more than one.

Precision Approach: This is an instrument approach with lateral and vertical guidance fromfinal approach point (FAP) to the runway touchdown zone, with system accuracy, integrityand obstacle clearance (including go-around) guaranteed until the descent limit (decisionaltitude or decision height) is reached. Instrument landing system (ILS), microwave landingsystem (MLS) and precision approach radar (PAR) are considered precision approaches.

Pressure-Altitude: An atmospheric pressure expressed in terms of altitude whichcorresponds to that pressure in the Standard atmosphere.

Psychoactive Substances: Alcohol, opioids, cannbinoids, sedatives and hyponotics, cocaine,other pschostimulants, hallucinogens and volatile solvents, whereas coffee and tobacco areexcluded.

Quality Audit: A systematic and independent examination to determine whether qualityactivities and related results comply with planned arrangements and whether thesearrangements are implemented effectively and are suitable to achieve objectives.

Quality Assurance: all those planned and systematic actions necessary to provide adequateconfidence that operational and maintenance practices satisfy given requirements.

Quality Inspection: An inspection is the act of observing a particular event or action toensure that correct procedures and requirements are followed during the accomplishmentof the event.

Quality Manager: The manager responsible for the monitoring function and for requestingremedial actions.



Quality Hand Book: The document containing the relevant information pertaining to theoperator’s quality system and quality assurance program.

Quality Policy: The overall quality intentions and direction of a company as regards quality,as formally expressed by the accountable manager

Quality System: The organizational structure, responsibilities, procedures and resources forimplementing quality management.

Repetitive Flight Plan (RPL): A flight plan related to a series of frequently recurring,regularly operated individual flights with identical basic features, submitted by an operatorfor retention and repetitive use by ATS units.

Reporting Point: A specified geographical location in relation to which the position of anaircraft can be reported.

Required Navigation Performance (RNP): A statement of the navigation performanceaccuracy necessary for operation within a defined airspace.

Rest Period: A continuous and defined period of time, subsequent to and prior toduty, during which flight or flight dispatch members are free of all duties.

Runway: A defined rectangular area on a land aerodrome prepared for the landing andtake-off of aircraft.

Runway Visual Range (RVR): The range over which the pilot of an aircraft on the centre lineof a runway can see the runway surface markings or the lights delineating the runway oridentifying its centre line.

SIGMET: Information issued by a meteorological watch office concerning the occurrence orexpected occurrence of specified en-route weather phenomena which may affect theStandard of aircraft operations.

Slush: Water-saturated snow which with a heel-and-toe slap-down motion against theground will be displaced with a splatter: specific gravity: 0.5 up to 0.8



Snow (on the ground):

Dry snow: Snow which can be blown if loose or if compacted by hand, will fallapart upon releaseSpecific gravity; up to but not including 0.35.

Wet snow: Snow which, if compacted by hand, will stick together and tend toor form a snowball;Specific gravity; 0.35 up to but not including 0.5.

Compacted snow: Snow which has been compressed into a solid mass thatresists further compression and will hold together or break up into chunks ifpicked up;Specific gravity; 0.5 and over.

Stabilized Approach Path: This is an instrument approach without speedand/or configuration changes during final descent.

Stabilized Approach Procedure: This is an approach procedure along the extendedrunway centerline with a constant descent gradient from the final approach altitude to therunway touchdown zone. Except for offset-localizer approaches, an ILS approach isinherently a stabilized approach procedure. Non-precision approches can be constructedas a stabilized approach procedure by choosing the FAF accordingly and by publishing adistance versus- altitude (VOR+DME) or (NDB+DME), localizer (LOC)+(DME) or waypoint-versus-altitude table (GPS) to be able to verify adherence to the (imaginary) glide path.

Small Aeroplane: An aeroplane of a maximum certificated take-off mass of 5700 kg.

State Of Registry: The State on whose register the aircraft is entered.

State Of The Operator: The State in which the operator’s principle place ofbusiness is located or, if there is no such place of business, the operator’s permanentresidence.



State Standard Program: An integrated set of regulations and activities aimed atimproving Standard.

Standard Management System: A systematic approach to managingStandard including the necessary organizational structures, accountabilities, policiesand procedures.

Standard Risk: The predicted likelihood and severity of the consequences oroutcomes of a hazard.

Standard (1): The state in which risks associated with aviation activities are reducedand controlled to an acceptable level.

Standard (2): The state in which the possibilities of harm to person or of propertydamage is reduced to or maintained at or below an acceptable level through acontinuing process of hazard identification or Standard risk management.

Standard (3): Flight dispatch contributes to the prevention of accidents andincidents, protection of the aircraft’s occupants through proactive Standardmanagement including hazard identification and Standard risk management and theincrease of survivability in the event of an emergency situation.

Standard ( 4 ): Flight dispatch is aimed at minimizing risk to occupants of theaircraft by reducing or eliminating hazards with the potential for creating injuriesand causing damages.

Standard (5 ) [Flight dispatch]: Flight dispatch focuses on providing a saferenvironment for the occupants of the aircraft.

Standard (6) Stake Holders Of Standard: The aviation professionals—Flightcrew, flight dispatch, the AMEs & the ATCOs.

Slips & Lapses: Slips and lapses are failures in the execution of intended actions.Slips are actions that do not go as planned. Lapses are memory failures.( Operating the flap instead of (intended) gear lever is a slip. Forgetting a checklistis a lapse).



Taxiway: A defined path on a land aerodrome established for the taxiing of aircraft andintended to provide a link between one part of the aerodrome and another.

Threshold: The beginning of that portion of the runway usable for landing.

Track: The projection on the earth’s surface of the path of an aircraft, the direction of whichpath at any point is usually expressed in degrees from North (true, magnetic or grid).

Transition Altitude: The altitude at or below which the vertical position of an aircraft iscontrolled by reference to altitudes.

Transition Level: The lowest flight level available for use above the transition altitude.

UN Number: The four-digit number assigned by the United Nations Committee of expertson the transport of dangerous goods to identify a substance or a particular group ofsubstances.

Visibility: The visibility, as determined by atmospheric conditions and expressed in units ofdistance, to see and identify prominent unlighted objects by day and prominent lightedobjects by night.

Visual Meteorological Conditions: Meteorological conditions expressed in terms ofvisibility, distance from cloud, and ceiling, equal to or better than specified minima.

Waypoint: A specified geographical location used to define an area navigation route or theflight path of an aircraft employing area navigation

Note 1: For conciseness, the pronoun he is used throughout the text. Where appropriate,she should be added or substituted for he.

Note 2: Where necessary, specific terms are defined at the beginning of the sections towhich they are appropriate.



1.3 INTRODUCTION

The Flight dispatch Inspector Hand Book has been made for use by the Flight dispatchInspector of CAAB.

The activities of the Flight dispatch Inspector (FDI) for their routine jobs are provided throughthe procedural guidance as directed by the contents of the Flight dispatch Inspector Hand Book.Every FDI must have an in-depth knowledge of and adherence to the policies and proceduresas contained in this Hand Book for conducting the inspection in a uniform manner and on ahigh standard.Any FDI, during the course of the inspection, may come across new, difficult or unique issuesor situations for which no specific guidance is provided. In that case, consultation withDirector, Flight Standard & Regulations or for that matter, with any senior officer of theDirectorate is recommended for creating awareness and consistency among all the FDI.

1.4 INTENT

This Civil Aviation Authority, Bangladesh (CAAB) Flight dispatch Inspector Hand Book (IHB6-2) ,CAAB’S ANO, Rules- 42,116,123,124. 127,147A , 170 and Regulations (OPS) B-1,(AT) A-2provides information of CAAB policy regarding Flight dispatch's applicable regulations, licence,training and qualification requirements. Note: The term Flight Operations Officer, as used inICAO Annexes, means Flight dispatch.

1.4.1 APPLICABILITY

This guidance and policy material applies to all Bangladeshi operators and holders of flight dispatchlicences. This IHB6-2 will also apply to applicants who hold foreign licence seeking reciprocalrecognition.

1.4.2 REFERENCES

This IHB6-2 manual ,CAAB’S ANO-RULES:42,116,124,147,170 & Regulations (OPS) B-1 and(AT) A-2 will also apply to applicants who hold foreign licence seeking reciprocalrecognition.should be read in conjunction with the following documents used as reference material.

(a) ICAO Annex 6 - Operations of Aircraft, Parts I & III - International Commercial AirTransport

(b) ICAO Docs. 7912-AN/857 & 8335



1.4.3 BACKGROUND AND OBJECTIVES

A Flight dispatcher is normally employed to provide supervision of flight and act as a close linkbetween aircraft in flight and the ground services and also between the aircrew and the operator'sground staff. The Regulations (OPS) B-1 and (AT) A-2 requires that operators only assign oruse authorised and licensed Flight dispatchs to exercise operational control over its flight .

To fulfil these requirements, operators (and training organisation's) Flight dispatch training andqualification programmes for the issuance of Flight dispatch licence must be approved by theCAA in accordance with this IHB6-2 , CAAB’S ANO Rule- 42 also contains the requirements inrespect of knowledge, experience, skill and age limits for the licensing of flight dispatch.

1.5 PUBLICATION, DISTRIBUTION & AMENDMENT OF FDIHB

A copy of the Flight dispatch Inspector Hand Book will be made available to all FDI ofCAAB, Commercial and Business Aviation and other interested parties. The Flight dispatchInspector Hand Book s h all be accessible on the CAAB website and other Internet & Intranetsites.All recipients of the Hand Book are individually responsible to ensure that their Flight dispatchInspector Hand Book is up to date. The Flight dispatch Inspector Hand Book will be reviewedannually and amended periodically. If any procedural changes occur, they will be notifiedthrough Bulletins. These Bulletins are to be inserted in the relevant portion of the . Flightdispatch Inspector Hand Book .

FDI and other interested personnel are invited to proffer and justify their suggestion/s andguidance material/s which are to be evaluated in the amendment process, to the Director FlightStandard & Regulations of CAA Bangladesh.



CHAPTER 2

POLICY& ADMINISTRATION

2.1 FLIGHT DISPATCH PROGRAM

The Flight dispatch Program is one of the vital part of Operations Department of CAAB. TheFlight dispatch Program is administered by the Flight Standard & Regulations, Division of CivilAviation Authority, Bangladesh

2.1.1 CHIEF OF FLIGHT DISPATCH STANDARDS

Director Flight Standard & Regulations is the Chief of Flight dispatch Standards inBangladesh. He is responsible for the development and application of standards andrecommended practices of ICAO through rules, regulations and guidance material on thebasis of national policies.

2.1.2 FLIGHT DISPATCH DEPARTMENT

The role of the Flight dispatch Department is to develop and maintain Regulations,Standards, Guidance, Policy and Inspection criteria on issues relating to Standard andemergencies on operational procedures, design of tool kits based on incident/ accident/surveillance analysis, flight dispatch inspector training, and flight dispatch inspectorHand Books.The Flight dispatch Inspector Department shall deal with the aviationindustry, such as associations and unions, on a national basis rather than theindividual operators (If required).The Flight dispatch Inspector Department provides functional direction and support toOperator's Surveillance Inspector. The Flight dispatch Inspector Department Program ismonitored through: Quality Assurance Reviews (QARs) ,Feedback from Operator'sSurveillance Inspector and Airline Industry, Operating crew reports and feedback onStandard related matters .



2.1.3 ROLE OF FLIGHT DISPATCH INSPECTOR

The Flight dispatch Inspector function as a resource and technical authority on Flightdispatch requirements as they relate to work activities affecting civil aviation.

The FDI provide technical support regarding flight dispatch for assigned air carriersand air operators.

The FDI ensure assigned operators comply with applicable Civil AviationRegulations,Policies, Guidance and Approved Programs.

The role of FDI is to develop and maintain regulations, standards, guidance, policy andinspection criteria on issues relating to Standard and emergency related operationalprocedures, flight dispatch’s Hand Books and flight dispatch’s training.

The FDI deal with the relevant aviation industry on a national basis as opposed toindividual operators.

The FDI provide functional direction and support to the operationalInspector.

Represent flight operations control on national/ international flight operations controladvisory committees and task groups to promote Standard practices, awareness and globalparticipation and harmonization

Participate in national and international Standard courses / training schedules, The FDIensure that the Flight dispatch Program is managed and implemented in accordance withthe national regulatory requirements and standards and achieve Standard oversight andconfirm compliance through various inspections.

2.1.4 DUTIES AND RESPONSIBILITIES OF FLIGHT DISPATCH INSPECTOR

2.1.4.1. Technical Administration

a) Develop a work program to ensure periodic surveillance of training centers,training instructors/ examiners/ checkers etc, training facilities, training programs and allflights of air carrier operations.

b) Determine through surveillance and investigation that the training facilities are properlyand adequately organized and equipped, staffed with appropriately qualified instructors andconduct flight dispatch training as required by appropriate Civil Aviation Regulations andCAA approved training program.

c) Serve as the technical advisers to the Principal Operations Inspector (POIs) onassigned areas of the company’s training program.

d) Coordinate technical instructions, policy orders and procedures through the POIs andrelated CAA personnel to ensure standardization of training activities.



e) Conduct investigations of public complaints, government inquiries and aircraft incidentsand accidents relating to flight dispatch.

f) Conduct enforcement investigations and prepare final reports and recommendations ondisposition.

g ) Provide verbal and/ or written technical assistance to legal counsel testifying at courttrials and formal hearings and give depositions.

h) Develop recommendations for new or revised regulations, standards and proceduresgoverning flight dispatch aspects of certification and operational practices of air carriersand air operators.i) Attend workshops/seminars… etc in the field of flight dispatch..

2. 1.4.2 Certification

a. Perform initial certification of new operators in all Flight dispatch related areas.Review documents and evaluate plans to ensure compliance with the Civil AviationRegulations, CAA policy and guidance.

b. Review and recommend approval or disapproval of Hand Books and revisions related toFlight dispatch programs. Obtain amendments to previously approved Hand Books tocorrect conflict with regulatory requirements, eliminate unsafe practices and ensure thespecificity of instruction.

c. Evaluate Flight dispatch training programs to ensure that they meet CAA requirements,national and regional directives and safe operating practices. Recommend approval ordisapproval of training programs including simulators, training devices and other trainingaids used in these programs.

d. Evaluate operations and facilities by on-site inspections and by reviewing reports ofother Inspector or other personnel. Negotiate necessary changes in policies andprocedures.

e. Evaluate requests to operate under conditions not previously authorized andrecommend additional conditions and limitations as appropriate.

f. Participate in proving flight evaluations to determine compliance with Civil AviationRegulations. Recommend changes that will be required prior to approval.

g. Evaluate air carrier and air operator emergency evacuation, ditching and otheremergency procedures and make recommendations to the POIs.

h. Review proposed modifications to aircraft interiors and location and use ofequipment affecting flight dispatch and make recommendations to the POIs.



2.1.4.3 Surveillance / Inspections

a. Monitor all phases of assigned flight dispatch activities including training programsand records, base and station facilities and route systems, Evaluate training devices andother training aids to ensure compliance with original approval. Coordinate with andreview reports from other Inspector and other personnel to identify trends that indicatedeterioration in flight dispatch functions. Recommend necessary changes to the POIs.b. Monitor and evaluate activities of classroom and instructors to assure continuedcompetency of flight dispatch Observe the conduct of flight dispatch initial, transition,recurrent and difference training to ensure adherence to approved training programs and thecontinued competency of flight dispatch.

c. Conduct inspections and ramp inspections of air carrier operators. Evaluate crewcoordination procedures between flight crew members and flight dispatch Recommendchanges to the POIs on location and/or security of aircraft equipment affecting passengersStandard or emergency procedures.

d. Participate in flight dispatch related incident/accident investigations of air carriersand air operators when requested.

e. Conduct flight dispatch system analysis independently or as a team member onspecial inspection team.

2.1.4.4. Other

a. FDI may be assigned other duties and responsibilities as required.

b. The FDI, when so directed, are required to keep an appropriate control point informed asto his/her whereabouts and the telephone number at which he/she can be reached in theevent of an aviation incident/accident requiring CAA investigation.

2.1.4.5. Supervisory activities

A FDI independently performs technical execution of assigned regulatory, certificationand/or surveillance activities.An assigned FDI supervisor provides general technical and administrative supervision.Actions taken are guided by adherence to Civil Aviation Regulations, national and regionaldirectives and sound management practices



2.1.4.6. FUNCTIONAL MANAGEMENTDirector Flight Standard & Regulations holds the authority on line and functionalrelationship within and among the FDI as well as within and among the various otherInspector.The policy on authorities and accountabilities, and relationships and communicationchannels between different line and functional elements are well-defined and monitored.Director Flight Standard & Regulations provides functional authority and guidanceshown below as follows:

FLIGHT DISPATCH INSPECTOR ORGANIZATIONAL STRUCTURE



2.2 FLIGHT DISPATCH INSPECTOR CONDUCT

It must be clearly mentioned here that Flight dispatch Inspector may encounter somehostile behavioral situations arising out of inspection duties which may entail exemplaryconduct i.e. Professional image to be displayed by the FDI.

At all times, FDI must refrain from expressing disagreement or displeasure with theregulations, standards and policies, which must be enforced.

If in doubt and/or uncertain, FDI must consult immediately with a senior supervisoror officer.

FDI must be adopted to identify through personal experience, ethics and values that play anotable role in the work place .

2.3 CONFLICT OF INTEREST

In order to avoid any perception or any potential of conflict of interest or to dispel asto whether or not any conflict of interest exists, the FDI shall consult with theimmediate superior and /or refer to relevant policies and procedures as contained in otherHand Books/Handbooks. In case of new hire or inexperienced new FDI, it may benecessary to restrict him/her from activities involving air operator.

2.4 FLIGHT DISPATCH INSPECTOR QUALIFICATION

It is always emphasized that flight dispatch play a vital role in enhancing flight dispatchand survivability.

A flight dispatch’s timely and proper part in the prevention and management ofemergencies is irrefutable.

Flight dispatch is a key field where flight dispatch is needed to maintain and enhanceoperational Standard. It is, therefore, undeniable that none, other than flight dispatch, canand will efficiently accomplish the duties and responsibilities of flight dispatch Inspector.

CAAB, understanding the need and importance of flight dispatch for managing, inspectingand reporting state cabin operational Standard standards, has set the following criteria asselection qualifications for flight dispatch Inspector.Minimum 10 years or more workingexperience as flight dispatchA Bachelor degree in engineering/Physics or Maths from anyrecognized universityFluency in EnglishStrong capability to read, understand and writeEnglishExcellent Computer knowledge



2.5 FLIGHT DISPATCH INSPECTOR TRAINING

All FDI must be trained in every aspect of his/her line of duties.As representatives of Civil Aviation Authority, Bangladesh, it is imperative that the FDImaintain the knowledge and skills required to fulfill his/her responsibilities and maintainqualifications.FDI, along with other Inspector of CAAB, perform inspections, audits and surveillanceson not only the airlines operating scheduled services but also on non-scheduled operators,general aviation operators of both fixed wings and helicopters as well as operations andtrainings of various aviation training organizations and centers.

In order to enable the above tasks by qualified operations Inspector including theFDI, CAAB has developed appropriate recruitment system and training for them toconduct their activities in accordance with the policies laid down in ICAO Annexes/DOCs, CARs/ANOs and in OITS(Operations Inspector Training Hand Book)-2013.

2.5.1 Specialized Training for Flight dispatch Inspector:Following specialized training courses are strongly recommended for the FDI with a viewto enhance their knowledge and experience level to confidently perform such specialinspection activityover flight dispatch related matters:a. SMS, SSP and quality systemb. Human factors principlesc. Basic enforcement coursed. ICAO D.G Technical instruction coursee. Aircraft accident investigation coursef. Train the trainer courseg. Safe working procedures (health & Standard) trainingh. Standard assessment of foreign aircrafti. Training for the specific role of the FDI with emphasis on those areas requiring CAABapproval e.g; Standard & Emergency procedures for aircraft type training

2.5.2 Training for Flight dispatch InspectorThe Flight dispatch Inspector must be trained in every aspect of his / her duties as a technicalinspector and as a regulatory officer through ICAO & IASA compliant Inspector TrainingSystem (ITS) new-hire and/or recurrent training courses. The ITS training program providesan ICAO compliant frame work and turn-key system to manage the development of aviationStandard Inspector from new-hire to retirement.The ITS training duration is of 2 weeks which include ICAO new-hire qualifications, inspectortraining profiles, formal class room training course standards and individual job task analysis forabout 400 specific tasks accomplished by Aviation Standard Inspector along with speciallydeveloped software for record keeping and automated reporting.



2.5.3 The ITS training course is divided into two principal parts as follows:

The first part focuses on training system management and includes an overview of the ITSsystem, ICAO requirements, CAA responsibilities, the ITS Program Guide, ITS Formal CourseStandards, Job Task Analysis, Logistics, resource Allocation, Budgeting, Scheduling, Planning,Training Profiles, Recordkeeping and final Inspector Qualification Guidelines.

The second part focuses on the actual delivery of technical OJT and is primarily intended forFlight Standard OJT Instructors. This portion of the training includes the psychology oflearning, train- the- trainer concepts, the three phase OJT process, using the ITS Training RecordSoftware, OJT demonstration and actual practice in the delivery of OJT. During this secondweek the OJT Instructors teach how to implement the ITS system on a daily basis throughconduct of actual OJT training on specific job tasks for technical personnel.

Through role playing and practical exercises, the training process will be covered in detailfrom initial planning through technical delivery and on to final recordkeeping. Each classparticipant will experience the ITS process as a student, as an instructor and also will observethe entire OJT process several times over.

The objective of the above two parts of ITS training courses is the establishment of apermanent, self-sustaining inspector training system at the national CAA.

2.5.4 Courseware:

The ITS system includes the following 5 principal components:

1. ITS Program Guide- A comprehensive guide describing the program. Includes a description ofthe training process, job profiles for each inspector specialty and complete inspector Job TaskListings.

2. ITS OJT Guide- Detailed instructions for the conduct of On-The-Job Training andinstructions on how to use the ITS Training Record Software.

3. ITS Formal Course Standards- describe the minimum content that should be included in eachof the formal class room training courses provided to Flight Standards Inspector.4. ITS Job Task Analysis( JTA) documents- detailed descriptions of the standards andprocedures used to conduct the job tasks normally associated with Flight Standardsactivities. Over four hundred of these technical documents have been created for the variousInspector specialties. Sufficient detail is provided in these documents to consider them as asummary handbook of technical guidance material for Aviation Standard Inspector.5. ITS Training Record- A computer program that automates training and qualificationrecordkeeping to support the structure and requirements of the ITS system. The softwarerecords the completion of class room courses, OJT and final inspector qualification for each jobtask. The software allows supervisory comments, includes a training logbook for each employee



And prepares automated training reports for managers. The software creates a permanent record todocument the training and qualification status of each inspector and the database can be used toforecast future training needs.

Completion of the ITS course is the first step toward installation of a comprehensive and fullyICAO compliant Flight dispatch Inspector training system at the CAA.

2.5.5 TRAINING SYLLABUS :FLIGHT DISPATCH INSPECTOR (FDI)(Based on Inspector Training System (ITS) Hand Book Part-1 OPS)

Flight dispatch Inspector Training Profile:

a.Indoctrination (Mandatory)Formal Course Name: New Employee Orientation

Formal Course number: 1001

Task Description:

Employee Benefits

Time and

Attendance

Employee Training and Development

Office

Communication

Computer

Systems

Managing

Resources

Employee

Ethics Labour

Unions

Conduct and Discipline

Travel

Security



b. Certification (Mandatory)

Formal Course Name: Air Operator Certification-Operations

Formal Course number: 2001

Task Description:

Cert Phase 1: Pre-Application PhaseCert Phase 11: Formal Application PhaseCert Phase 111: Document Compliance PhaseCert Phase 1V: Demonstration and Inspection PhaseCert Phase V: Certification Phase

Evaluate a Compliance

Statement Approve an Exit Row

seating Program Approve a

Carry-on Baggage Program

Approve a Passenger Briefing(Standard Feature) Card

Evaluate and Approve a Minimum Equipment

List(MEL/EEL) Evaluate a Line Station Facility

Evaluate a Crew Member Record Keeping System

Evaluate a Main Operation Base

Conduct an Emergency Evacuation Demonstration

Conduct a Ditching Demonstration

Conduct an Aircraft Probing Test

Evaluate Personnel who have been granted Operational Control Authority

Evaluate Flight dispatch Training Program

Evaluate a Flight dispatch Hand Book/Flight dispatch Training Hand Book

c. Surveillance (Mandatory)

Formal Course Name: Air Operator Surveillance-Operations

Formal Course Number: 3001


TIanskspDeecstcorripHtioann:d Book on Flight Dispatch for FSR Division of CAA Bangladesh

Plan a Surveillance Work program

Conduct an Ultralight Ramp Inspection

Conduct Airplane Ramp Inspection

Conduct a Cabin En-Route Inspection

Inspect a Line Station Operation and Facilities

Inspect a Flight dispatch Training Program

Inspect Personnel who have been granted Operational Control Authority

Conduct Surveillance of a Special Event

Conduct a Ramp Inspection of Foreign Registered Aircraft(SAFA)

d. Job Skills (Specific):

Formal Course Name: Foreign Air Carriers


Task Description:

Conduct a Ramp Inspection of Foreign Registered

Aircraft(SAFA) Investigate a Foreign Air Carrier Incident

Investigate a Report of Emergency Evacuation

e. Flight dispatch(Specific):

Formal Course Name: Flight dispatch


Task Description:

Evaluate a Flight dispatch Hand Book/Flight dispatch Training Hand Book

Evaluate a Flight dispatch Training

Program Inspect a Flight dispatch

Training Program Conduct a Cabin

En-Route Inspection



2.6.6 QUALIFICATION CRITERIA FOR CONDUCTING INSPECTION/MONITOR/AUDITPrior to conducting inspection/monitor/audit etc, a flight dispatch Inspector required toundergo flight dispatch inspector training courses for a minimum period of years asoutlined below:

a. Successfully complete the either or both the Initial Course Structure (Part- A)as in Para 2.6.4 and Initial Course Structure (Part-B) as in Para 2.6.6.

b. Successfully complete at least one course as outlined in the ITS JOBTASKto accomplish inspection/monitor/audit etc. in that area.

c. The inspector shall be qualified to perform inspection/monitor/audit etc. on asmany types as he/she will undertake ITS JOBTASK training as detailed in ITSChapter 8.

d. For Competence Check and Monitor of Cabin Crew performance, a Cabin SafetyInspector is required to be Type Rated and Current on the equipment he/sheshould be checking or monitoring progressively from lower equipment to higherequipment.

2.5.7 Flight dispatch Inspector Course

Descriptions: INITIAL COURSE STRUCTURE

(PART-A)

1. Creating as afeandre liable air transportation system for the traveling public is theresponsibility of the Civil Aviation Authority of Bangladesh. As part of the effort toensure proper aviation Standard oversight, the Directorate of Flight Standard &Regulations of CAAB provides a high quality-training program for Flight OperationsInspector who perform the technical work of the department.

2. This document, the Inspector Training System (ITS) Formal Course Standards,provides a description of the minimum standards and content that should beincluded in formal classroom training courses provided to Operations inspectorpersonnel. This catalog includes an entry for each course referenced in the ITSTraining Profiles. Additional courses may be added at the discretion of ChairmanCAAB.

3. Courses appended below, accomplished under ICAO, FAA, EASA COSCAPsand/or any ICAO endorsed training establishment/personnel, shall be credited asadequate for the qualification of Operations Inspector of CAAB:a. Basic Flight Operations InspectorCourse;b. Advance Inspector Course (The syllabus should include ETOPs, Cat II & III



Operations, RVSM/MNPS, MMEL; and may be covered in different phases);c. Audit Policy and Procedures Course;d. Designated Check Pilot Course;e. Aircraft Performance Course;f. Aircraft Type Training (as required);g. Crew Resource Management Course;h. Simulator Evaluation & Approval Course (Depending on Assigned Duties);i. Dangerous Good Course (Depending on Assigned Duties);j. Ground Handling Course (Depending on Assigned Duties);k. Accident Investigation Course (Depending on Assigned Duties);l. Standard Management System and State Standard Program (Depending on AssignedDuties);m. Aviation Standard Promotion Course (Depending on Assigned Duties);n. Personnel Licensing Course (Depending on Assigned Duties);o. Aerodrome Certification Course (Depending on Assigned Duties);p. Flight dispatch Course (Depending on Assigned Duties);q. Course on Quality Assurance (Depending on Assigned Duties);r. Courses on Security &standard.

4. In this document, course descriptions arearranged according tothe nine trainingcategories used in the Inspector Training System. Course descriptions are providedfor Flight Operations Inspector.

5. When considering a course for inspector personnel the Director of FlightStandard & Regulations of CAAB should consult this catalog to be certain that theproposed course complies with the minimum standards specified herein.

6. This document provides formal course standards for initial training courses as inPart-A and Recurrent Courses as in Part-B. Recurrent training courses forInspector should be established as appropriate to the needs of particular situation.7. In case the training of a particular Inspector was accomplished in the pastas in the Training Records may be signed by the DFSR after having verified thatwith the certificates of the courses attended/completed are correct andappropriate.


2.5.8 TRAINING RECORD

Signature of Instructor/DFSRName of Instructors/DFSR

TRAINING RECORD - RECURRENT TRAINING (PART-A)A. Name of CandidateB. DesignationC. Names of Training Course(s)/Date(s):

1.2.3.4.

Signature of Instructor/DFSRName of Instructors/DFSR




2.5.9 INITIAL COURSE STRUCTURE (PART-B)

A. INDOCTRINATION COURSES (MANDATORY)

ITS Course Number 1001ITS Course Title New Employee OrientationTraining Profile OperationsTraining Category Indoctrination 1.0Sequence InitialCourse Length 40 Hours

Course ObjectiveAfter completing this course the inspector will be able to beginformal on-the-job training (OJT) for the specific job tasksassociated with new employee orientation into the CAAB.

Course Description

This course is designed for newly hired Personnel of the FlightStandard & Regulations. It presents orientation informationconcerning the CAAB and Directorate of Flight Standard &Regulations. Course subjects include history, mission andphilosophy of the CAAB.

Course Content

At the conclusion of the course, participants will be able to:1. Utilize Computer Systems / Info Technology2. Manage Resources3. Understand agency Travel and Per Diem policy4. Describe agency Security policies5. Describe CAAB history and philosophy6. Identify with the mission of flight standards7. Understand and apply customer service principles8. Identify with the flight standards service doctrine9. Apply team concepts in the Director of Flight Standard& Regulations10. Understand ethical conduct as it pertains to the Director ofFlight Standard & Regulations11. Incorporate professionalism into job functions12. Demonstrate effective communication skills

Prerequisites None



B. AIR OPERATOR CERTIFICATION (MANDATORY)

ITS Course Number 2001ITS Course Title Air Operator Certification – OperationsTraining Profile OperationsTraining Category Certification 2.0Sequence InitialCourse Length 80 HoursCourse Objective After completing this course the inspector will be able to begin

formal on-the-job training (OJT) for the specificjob tasks associated with the subject of Air OperatorCertification.

Course Description This course is designed for newly hired Personnel of the FlightStandard & Regulations in all Operations

Standard specialties. It presentsorientation information concerning theCAAB and Directorate of Flight Standard

& Regulations. Course subjects include the five phases ofAir Operator certification.

Participants will typically follow a “mock operator”seeking certification throughout each phase of the certificationprocess. Exercises will be conducted to assure CAABunderstanding of operator’s submission requirements anddemonstrations in compliance with the regulations and



Course Content

At the conclusion of the course, and with appropriateguidance material, participants will be able to:

Describe the State responsibilities and ICAOrequirements associated with the five phases of Air Operatorcertification.1. Pre-Application Phase l2. Formal Application Phase ll3. Document Compliance Phase lll4. Demonstration and Inspection Phase lV5. Certification Phase V

Apply the Flight Standards processes and procedures usedin the certification of Air Operators, such as:1. Describe the national legislation and State civil

aviation regulations that pertain to this subject.2. Conduct meetings (examples - Pre-Application andFormal Application meetings).3. Evaluate compliance statement.4. Evaluate Required Management5. Conduct In-depth evaluation of applicant’s Hand

Books (examples - Training curriculum andprogram, General Operations Hand Book, CabinAttendant Hand Book, MEL and CDL, Weight and Balanceand Exit Row Seating).

6. Inspect applicant’s facilities, line stations and equipment.7. Evaluate Dispatch system (center, and training)8. Evaluate Operational Control9. Evaluate Aeronautical Data (examples - weather, airport

runway performance and alternate airports)10. Evaluate emergency evacuation and ditchingdemonstration.11. Conduct Proving Flights.12. Complete operations specifications and AOC13. Identify what items are to be included in the final

certification report.Prerequisites None



Length 40 Hours

Course ObjectiveAfter completing this course the inspector will be able to beginformal on-the-job training (OJT) for the specificjob tasks associated with the subject of Air OperatorSurveillance.

Course DescriptionThis course is designed for newly hired Personnel of the FlightStandard & Regulations in Operations Standard specialties. Itpresents information on air operator surveillance jobfunctions, the CAAB, and Directorate of Flight Standard &Regulations responsibilities.

Course Content

This course provides training on basic air operatorsurveillance procedures and typically includes the followingsubjects:1. National legislation and State civil aviation regulations that

pertain to this subject.2. Plan a work program3. Conduct En Route Inspections (Cockpit and Cabin)4. Evaluation of Preflight Activities5. Inspect Records (examples - trip, crew and dispatch)6. Con duct airplane ramp inspections7. Inspect line station operations and facilities8. Training programs (examples - Flight and cabin, check

airman, instructor, dispatch, flight following)9. Documentation of Inspection Findings

Prerequisites None



C. SURVEILLANCE (MANDATORY)

ITS Course Number 3001ITS Course Title Air Operator Surveillance – OperationsTraining Profile OperationsTraining Category Surveillance 3.0Sequence InitialLength 40 Hours

Course ObjectiveAfter completing this course the inspector will be able to beginformal on-the-job training (OJT) for the specificjob tasks associated with the subject of Air OperatorSurveillance.

Course DescriptionThis course is designed for newly hired Personnel of the FlightStandard & Regulations in Operations Standard specialties. Itpresents information on air operator surveillance jobfunctions, the CAAB, and Directorate of Flight Standard &Regulations responsibilities.

Course Content

This course provides training on basic air operatorsurveillance procedures and typically includes the followingsubjects:1. National legislation and State civil aviation regulations that

pertain to this subject.2. Plan a work program3. Conduct En Route Inspections (Cockpit and Cabin)4. Evaluation of Preflight Activities5. Inspect Records (examples - trip, crew and dispatch)6. Conduct airplane ramp inspections7. Inspect line station operations and facilities8. Training programs (examples - Flight and cabin, check

airman, instructor, dispatch, flight following)9. Documentation of Inspection Findings

Prerequisites None



ITS Course Number 8001ITS Course Title Flight dispatchTraining Profile OperationsTraining Category Flight dispatch 8.0Sequence InitialCourse Length 32 Hours

Course ObjectiveAfter completing this course the inspector will be able to beginformal on-the-job training for the specific job tasks associatedwith the subject of Flight dispatch.

Course Description

The participant will be provided with technical guidanceregarding cabin Standard for air carriers and air operatorsThe course provides the participant with the ability to assess thcompliance of air operators using applicable Civil AviatioRegulations and the Flight Standard & Regulations policiesCourse subjects include policies and procedures for flightdispatch programs, job functions and demonstrations.

Course Content

This course provides basic training on flightdispatch job functions which typically includes thefollowing subjects:1. National legislation and State civil aviation regulations

that pertain to this subject.2. Evaluate a Flight Attendant Hand Book3. What To Look For in a Flight dispatch Investigation4. Evaluate a Flight Attendant Training Program5. En-route inspections and ramp inspections6. Crew coordination procedures between crewmembers

and flight attendants7. Flight dispatch Emergency Equipment Documentation8. Inspect a Flight dispatch Training Program9. Location and/or security of aircraft equipment

affecting passenger Standard or emergencyprocedures

10. Flight dispatch system analysis

D. FLIGHT DISPATCH COURSES (SPECIFIC)

en



2.5.10 RECURRENT COURSES

Generally, a formal recurrent training course should contain a review of the elementsfound in the initial course, along with a discussion of any new requirements orprocedures that have been established in the previous few years. The length of recurrentclassroom training courses should typically be 30% - 50% of the length for the initialcourse. Formal recurrent courses may be conducted in every 5-6 years.

2.5.10.1 RECURRENT COURSE

STRUCTURE A. INDOCTRINATION

COURSES (MANDATORY) Not

applicable

B. AIR OPERATOR CERTIFICATION (MANDATORY)

ITS Course Number 2001 (R)ITS Course Title Air Operator Certification – OperationsTraining Profile OperationsTraining Category Certification 2.0Sequence RecurrentCourse Length 20 HoursCourse Objective To provide briefing on additional information on Air Operator

Certification.Course Description Course subjects should briefly include the five phases of Air

Operator certification.Prerequisites ITS Course # 2001

C. SURVEILLANCE (MANDATORY)

ITS Course Number 3001 (R)ITS Course Title Air Operator Surveillance – OperationsTraining Profile OperationsTraining Category Surveillance 3.0Sequence RecurrentLength 10 HoursCourse Objective To remain abreast with the Air Operator Surveillance.Course Description To conduct some Conduct air operator surveillances.Prerequisites ITS Course # 3001



D. INVESTIGATION COURSES (MANDATORY)

ITS Course Number 5001 (R)ITS Course Title Compliance and EnforcementTraining Profile OperationsTraining Category Investigations 5.0Sequence RecurrentCourse Length 2 Hours

Course Objective Briefing on specific job tasks associated with the subject of

Course DescriptionTo present information on the resolution of Standard concerns,compliance and enforcement procedures, conductinginvestigations, CAAB policy, and Directorate of FlightStandard

Prerequisites ITS Course: 5001

ITS Course Number 5501 (R)

ITS Course Title Aircraft Accident InvestigationTraining Profile OperationsTraining Category Investigations 5.5Sequence RecurrentCourse Length 3 Hours

Course Objective Briefing on specific job tasks associated with AircraftAccident

Course DescriptionTo present information on the conduct of aircraft accidentinvestigations, CAAB policy, and Directorate of FlightStandard


ITS Course Number 6801 (R)ITS Course Title Foreign Air CarriersTraining Profile OperationsTraining Category Job Skills 6.8Sequence RecurrentCourse Length 2 Hours

Course Objective Briefing on the specific job tasks associated with theinspection of

Course DescriptionTo present information on the oversight and management offoreign air carriers, along with CAAB policies andDirectorate of Flight Standard & Regulations responsibilities.




ITS Course Title Aircraft Accident InvestigationTraining Profile OperationsTraining Category Investigations 5.5Sequence RecurrentCourse Length 3 Hours

Course Objective Briefing on specific job tasks associated with AircraftAccident

Course DescriptionTo present information on the conduct of aircraft accidentinvestigations, CAAB policy, and Directorate of FlightStandard


E. FLIGHT DISPATCH COURSES (SPECIFIC)

ITS Course Number 8001 (R)ITS Course Title Flight dispatchTraining Profile OperationsTraining Category Flight dispatch 8.0Sequence RecurrentCourse Length 4 HoursCourse Objective Briefing on the specific job tasks associated with the

subject ofCourse Description The participant will be provided with additional technical

guidance regarding flight dispatch for air carriers and airoperators.




2.5.11 FLIGHT DISPATCH INSPECTOR TRAINING GUIDANCE(CONDUCTING TRAINING– LEVELS I, II & III)

A. Prior to conducting training for any level of OJT, the instructor should obtain theassociated Job Task Analysis (JTA) document which has been outlined in Section 1.9 touse along with this Training Guidance. The JTAs provide the references, steps, andstandards for performing the task.

B. OJT is presented in three stages or Levels of learning. Level I is basic backgroundand knowledge of a task. Level II is a further understanding of the function andconduct of the task, including observation or assistance of the task being performed.Level III is where trainees actually perform the task themselves. These three levelsprovide for a progressive and structured field training experience for anyone whohas a need to learn a new job task.

C. This Training Guidance document should be used by OJT Instructors to conductOJT in a consistent manner from task to task. It provides guidance on thedelivery of training for all three levels. It also presents a standardized way tovalidate learning and competency at all three levels so that the task can be signedoff by the Office Manager when completed.

D. The following are some general tips those can be used when planning OJTtraining.

i. OJT training levels I and II may be covered in the same session.

ii. OJT Instructors should allow sufficient time between Levels II and III for thetrainee(s) to practice the task, since they will be required to perform it on theirown for Level III.

iii. With the consent of the Office Manager, prior experience or completionof other approved training may be credited for the first two levels of OJT.

Level IKnowledgeTrainee: StudyInstructor:Discuss

Level IIUnderstandingTrainee:Observe/ AssistInstructor:Demonstrate

Level IIIPerformanceTrainee: PerformInstructor:Evaluate



Level I OJT Training Level I training is related to that body of knowledge associatedwith a specific job task. This knowledge is contained in orders,rules, guidance, and standards. Level I training typically involves areview of all reference materials applicable to the job tasks forwhich training has been identified. Level I trainingmay besatisfied through classroom training or other delivery methods.

Level II OJT Training Level II training involves observation of the performance ofspecific job tasks. This training typically involves the traineeobserving and/or assisting the OJT instructor in the performanceof those specific job tasks for which the trainee will be heldaccountable. Level II training may be satisfied through appropriateclassroom training that provides the opportunity for the trainee toobserve and/or assist the instructor performing the task.

Level III OJT Training Level III training involves the application of knowledge and skillsto the performance of specific job tasks. Typically, the traineeperforms the job task under the observation of a qualified OJTinstructor. The instructor assesses the performance of the task andindicates on the trainee’s OJT training plan when Level IIIperformance is achieved.

On-the-Job Training (OJT) OJT is a planned, structured training event conducted at a worksite by an authorized OJT instructor. This type of training providesdirect experience in the work environment in which the employeeis performing or will be performing on the job.

OJT Instructor A trained employee designated to provide OJT instruction totrainees on specific tasks at Levels I, II, and III, in accordance withthe procedures established in this document. OJT instructorsshould be designated in each local office and must complete aformal course of training on OJT techniques.



2.5.12 FLIGHT DISPATCH INSPECTOR OJT SYLLABUS

2.5.12.1 Levels of OJT: OJT is presented in three stages or Levels of learning. Level I isbasic background and knowledge of a task. Level II is a further understanding of thefunction and conduct of the task, including observation or assistance of the task beingperformed. Level III is where trainees actually perform the task themselves. These threelevels provide for a progressive and structured field training experience for anyone whohas a need to learn a new job task.

A. On the job training (OJT) consists of three levels. These are:

a. Level I OJT Training 1.Introductiona. National and International Regulatory Requirements includingICAO Flight dispatch Standard and training Hand Book.2.Qualifications of FDI3.Duties and Responsibilities of FDI

b. Level II OJT Training 1. Base station facilities including-Flight dispatch selectionand training/flight dispatch initial /recurrent training.2. Knowledge of flight dispatch training center/trainingfacilities/flight dispatch training records/flight dispatchinstructor selection and duties.3. Flight dispatch Hand Book/Training Hand Book includingtraining syllabus, training courses including CRM, DGR,AVSEC, First Aid, SMS.4.FDTL of flight dispatch5.Various SOPs for operating flight dispatch6. Knowledge of Aircraft type EEL, Standard feature card,Emergency exit seating, Standard announcement, ABP briefingetc.7.Various aircraft inspections8. Certification process of air operator9. Operators probing flight10. Any other relevant subjects.



c. Level III OJT Training-Trainee will perform the jobtask as mentioned in this

1. Review of operator’s process for certification2.Review of operator’s documents for certification3. Review of aircraft type approvals and training

column and the instructor will4.Review of Flight dispatch Training Hand Bookassess the performance of the 5. Review of Standard feature cardstrainee. 6. Review of all air operators SOP’s for flight dispatch

7.Review of flight dispatch training center, facilities and curriculum8.Review of EEL9.Review of operations specifications10. Review of courses regarding mandate and interaction with theflight dispatch and flight dispatch like: First Aid, CRM, AVESEC, DGR, SMS & FRMS.11. Review of base stations and line station facilities.12. Review completion of all forms/checklists and the routineprocess.13. Review completion of correspondence to operators in respectof deficiencies observed during inspections including follow-up.14. Any other relevant reviews required by the trainee.

B. Final evaluation report by OJT instructor.



2.5.13 FLIGHT DISPATCH INSPECTOR TRAINING PROFILE WORKSHEET

INSPECTOR TRAINING PROFILE WORKSHEETINSPECTOR NAME:A. INDOCTRINATION 1.000Formal Course Name: New Employee OrientationFormal Course Number: 1001Reference Documents: CAR ’84; CAAB Administrative Rules & Procedures; CAAB ProcedureDocument (GEN); CAAB FOI Handbook; CAAB DCP/DCFE Hand Book; Doc 8335.Task Description Date Started Date Completed Instructor Name/Initial1.001 Employee benefits1.002 Time and Attendance1.003 Employee Training and

Development1.004 Office Communications1.005 Computer Systems1.006 Managing Resources1.007 Employee Ethics1.008 Labor Unions1.009 Conduct and Discipline1.010 Travel1.011 Security

TRAINING RECORD (COURSE NUMBER 1001 - INDOCTRINATION)Type of Course Date Started Date Completed Instructor Name/InitialInitialRecurrent N/A

B. CERTIFICATION 2.000Formal Course Name: Air Operator Certification – OperationsFormal Course Number: 2001Reference Documents: CAR ’84; ANO (AT) A-2; CAAB Administrative Rules & Procedures;CAAB Procedure Document; CAAB FOI Handbook; CAAB DCP/DCFE Hand Book; Doc 8335.Task Description Date Started Date Completed Instructor Name/Initial2.001 Cert Phase I: Pre-application

Phase – (Gate I)2.002 Cert Phase II: Formal

Application Phase – (Gate II)2.003 Cert Phase III : Document

Complaisance Phase2.004 Cert Phase IV:

Demonstration & InspectionPhase – (Gate III)

2.005 Cert Phase V:Certification Phase

2.006 Conduct Certification of anAgricultural Aircraft Operator

2.007 Conduct AdministrativeActivities for an AirCarrier Operator Applicant



2.008 Evaluate a ComplianceStatement

2.009 Evaluate a GeneralOperations Hand Book

2.010 Approve a Flight CrewTraining Program

2.011 Add an Aircraft to anExisting Air CarrierOperating Certificate

2.012 Blank2.013 Approve an Aircraft Checklist2.014 Approve an Exit Row Seating

Program2.015 Approve a Carry-On Baggage

Program2.016 Approve a Passenger

Briefing Card2.017 Approve a Flight Simulation

Device (Simulator and/orFlight Training Device)

2.018 Evaluate Director ofOperations Qualifications

2.019 Evaluate Chief PilotQualifications

2.020 Evaluate Director of StandardQualifications

2.021 Approve a Check Airman2.022 Evaluate and approve a

Minimum Equipment List(MEL)

2.023 Evaluate a Weight andBalance Control Program

2.024 Approve a HazardousMaterials Program

2.025 Evaluate an Aircraft LeaseAgreement

2.026 Evaluate an Exemption,Deviation, or Waiver Request

2.027 Evaluate/ Approve a DeicingProgram

2.028 Evaluate a Line StationFacility

2.029 Evaluate a CrewmemberRecordkeeping System

2.030 Evaluate a Flight/TripRecordkeeping System



2.031 Evaluate an InternalEvaluation Program

2.032 Evaluate an EnvironmentalAssessment

2.033 Evaluate Main OperationsBase

2.034 Conduct an EmergencyEvacuation Demonstration

2.035 Conduct a DitchingDemonstration

2.036 Blank

2.037 Conduct Aircraft ProvingTest

2.038 Issue or Amend OperationsSpecifications (OPSS)

2.039 Evaluate a Dispatch Center

2.040 Evaluate a Dispatch TrainingProgram

2.041 Evaluate a Dispatch System(Operational Control)

2.042 Evaluate a AirportAeronautical Data

2.043 Evaluate AeronauticalWeather Data

2.044 Approve an EnhancedWeather Information System

2.045 Approve Aircraft PerformanceOperating Limitations and

2.046 Evaluate Personnel Who havebeen Granted Operational

2.047 Evaluate Flight FollowingProcedures for Supplemental

2.048 Evaluate Flight LocatingProcedures

2.049 Evaluate Alternate AirportConsiderations

2.050 Conduct InitialCertification/Renewal of a

2.051 Add a helicopter to anExisting External Load

2.052 Evaluate a Rotorcraft-LoadCombination Flight Hand Book

2.053 Approve a RotorcraftClass D Training Program

2.054 Evaluate a RotorcraftCongested Area Plan

2.055 Issue OperationsSpecifications for a

2.056 Evaluate a Flight AttendantTraining Program



2.057 Evaluate a Flight AttendantHand Book

2.058 Evaluate an Extended RangeOperations With Two-Engine

2.059 Evaluate a Reduced VerticalSeparation Minimums

2.060 Evaluate a Special Means ofNavigation

2.061 Evaluate a Category II andCategory III Program

2.062 Approve Special Category I/Category II/ Category III

2.063 Conduct a Validation Test

TRAINING RECORD (COURSE NUMBER 2001 - CERTIFICATION)Type of Course Date Started Date Completed Instructor Name/Initial

InitialRecurrent

C. SURVEILLANCE 3.000

Formal Course Name: Air Operator Surveillance – OperationsFormal Course Number: 3001Reference Documents: CAR ’84; CAAB Administrative Rules & Procedures; CAAB ProcedureDocument; CAAB FOI Handbook; CAAB DCP/DCFE Hand Book; Doc 8335 & 9734.

Task Description Date Started Date Completed Instructor Name/Initial

3.001 Plan a Surveillance WorkProgram

3.002 Conduct an Ultra-lightRamp Inspection

3.003 Conduct Airplane RampInspection

3.004 Conduct a Cabin EnRoute Inspection

3.005 Conduct a Cockpit En RouteInspection

3.006 Inspect a Line StationOperation and Facilities

3.007 Inspect Trip Records3.008 Inspect Crew & Dispatch

Records

3.009 Inspect a Check Airman3.010 Inspect a Main

Operations Base

3.011 Inspection DuringBankruptcy, Strike, orMerger



3.012 Inspect Deicing ProgramConduct a Ramp Inspection

3.013 Inspect a GeneralOperations Hand Book

3.014 Inspect an InternalEvaluation Program

3.015 Blank

3.016 Inspect Extended RangeOperations for Two- Engine

3.017 Inspect a Flight CrewTraining Program

3.018 Inspect a Flight dispatchTraining Program

3.019 Inspect a Check Airman orInstructor Training Program

3.020 Inspect a DISPATCHTraining Program

3.021 Inspect Simulator orFlight Training Device

3.022 Inspect Station PersonnelTraining Program

3.023 Inspect a Flight FollowerTraining Program

3.024 Inspect Flight Following/Flight Locating Procedures

3.025 Inspect Dispatch Procedures

3.026 Inspect Personnel Who haveBeen Granted Operational

3.027 Inspect a Heliport

3.028 Conduct a RotorcraftRamp Inspection

3.029 Inspect Rotorcraft ExternalLoad Base Inspection

3.030 Inspect Rotorcraft ExternalLoad Operation

3.031 Conduct Surveillance of aBanner Tow Operator

3.032 Conduct Surveillance of aSpecial Event

3.033 Conduct a Ramp Inspectionof Foreign Registered Aircraft



TRAINING RECORD (COURSE NUMBER 3001 - SURVEILLANCE)Type of Course Date Date Instructor Name/InitialInitialRecurrentF. JOB SKILLS 6.800Formal Course Name: Foreign Air CarriersFormal Course Number: 6801Reference Documents: CAR ’84; CAAB FOI Handbook; Doc 8335Task Description Date Started Date Completed Instructor Name/Initial

6.801 Conduct a RampInspection

6.802 Issue OperationsSpecifications toa Foreign AirCarrier

6.803 Investigate aForeignAir Carrier Incident

6.804 Issue a PilotCertificate Based ona Foreign Pilot

TRAINING RECORD (COURSE NUMBER 6001 – JOB SKILLS)Type of Course Date Started Date Completed Instructor Name/Initial

InitialRecurrent

H. FLIGHT DISPATCH 8.000Formal Course Name: Flight dispatchFormal Course Number: 8001Reference Documents: CAR ’84; CAAB Procedure Document; CAAB FOI Handbook; CAAB Flightdispatch Inspector Hand Book; Doc 8335.

Task Description Date Started Date Completed Instructor Name/Initial8.001 Evaluate a Flight

Attendant HandBook

8.002 Evaluate a FlightAttendantTraining Program

8.003 Inspect a CabinCrewTraining Program

8.004 Conduct a Cabin EnRouteInspection

TRAINING RECORD (COURSE NUMBER 8001 – FLIGHT DISPATCH)Type of Course Date Started Date Completed Instructor Name/InitialInitialRecurrent



2.5.14 TRAINING RECORD OF WRITTEN TEST/EXAM/OJT

TRAINING RECORD (RESULTS OF WRITTEN TEST/EXAMINATION)Course Description Score in % Pass / Fail Examiner Name/Initial1001 Indoctrination2001 Certification3001 Surveillance4001 Personnel Licensing5001 Investigation6001 Job Skills7001 Aircraft DISPATCH8001 Flight dispatch9001 Management10001 DG, GRD Hand, Security

TRAINING RECORDS (OJT)Task Description Date Started Date Completed Instructor Name/Initial



2.6 FLIGHT DISPATCH INSPECTOR CREDENTIALS & DOCUMENTATIONFDI official credentials are issued to all CAAB FDI pursuant to regulatory requirements. Thecard holder is authorized to exercise or perform such power, duty or function as set forth inthe delegation of authority by CAR. These credentials also permit access to airside or otherrestricted areas within an airport when necessitated by work.

2.6.1 PASSPORT/VISAFDI are required to obtain and maintain a valid Bangladeshi passport. Inspection activitiesmay involve travel to a foreign country that imposes a visa requirement/restriction for entryand/or exit. It is the responsibility of the FDI to ascertain visa requirements and to obtainproper documents prior to international travel.

2.6.2 HEALTH DOCUMENTSInspection activity may involve travel to an area where certain medical precautions arerecommended/prescribed and/or required. It is the responsibility of the FDI to ascertain theneed for and to obtain health precautions, vaccinations and/or medication and to initiateactions as necessary.

2.6.3 REIMBURSEMENT FOR TRAVEL DOCUMENTSFDI are reimbursed for travel documents/vouchers required for completion of flight dispatchinspection duties which must be authorized and approved by CAAB under an Office Order.

2.6.4 LOSS OR THEFT OF DOCUMENTSIt is the responsibility of the FDI to report the loss or theft of any credential/document/identification card etc to the responsible administrative officer for prompt re-issue and/orreplacement of such papers.

2.6.5 RENEWAL OF DOCUMENTSFDI must be aware of the expiry dates of theirvariousidentification and travel documents, e.gpassport, visa, I.D card etc and must ensure to renewthe applicable documents prior to its expiration date.

2.6.6 FLIGHT DISPATCH INSPECTOR TRAVELSFDI will be provided with air ticket/s and other necessary facilitations when flight dispatchinspections will be conducted by them on domestic and international routes operated bythe air operators in accordance with the established procedures. FDI are required to havevalid inspector credentials and other documentations available to them to undertake suchtravels.

2.7 PUBLICATIONS

Each FDI is responsible for familiarizing himself/herself with all cabin-Standard related matters ascontained in all other CAAB publications and incorporating changes upon receipt of such amendments.FDI should make every effort to ensure that any reference documentation they are referring to andworking upon, is the most current available

2.8 AIR OPERATOR PUBLICATIONSFDI will obtain and maintain any copy or copies of Flight dispatch Hand Book/ Flightdispatch Training Hand Book/Flight dispatch Operations Hand Book (aircraft specifics) etcand any amendments thereto, which are approved by CAAB and published by air operatorsfor reference and inspection purposes. All or any of the above Hand Books and trainingprograms published by the air operators are for use of their personnel and are submitted toCAAB for reference and approval purposes. No part of the contents will be disseminated toany other organization or individual without the consent of the air operator concerned.



2.9 PLANNED WORKLOAD OF FLIGHT DISPATCH INSPECTOR

The proposed or intended Audit Surveillance & Standards on monthly/ yearly inspection planand frequency of inspections should identify the need for such activities based on the effectiveworkload on each of the flight dispatch inspector. Other factors to be considered are: the sizeof the airline operations, fleet size and past records.

2.10 PLAN OF ACTION ON PROPOSED AMENDMENTIn case a need arises to change a regulation or standard, the FDI will submit a notice ofproposed amendment as the first step in the process to add, revoke or revise a regulation orstandard.

To recommend a change to a regulation or standard, the FDI should:

a. Identify the issue and the recommended change.b. Include substantial justification for the change to a regulation or standard.c. Forward the information to the Director Flight Standard & Regulations forreview.

The Directorate of Flight Standard & Regulations will deal with the matter as it deems fit.

2.11 WORKING GROUPS

Working Groups or Working Committees, also known as Task Groups, have an effective partin the decision and rule making process at CAAB. Working Group decides members’responsibilities on a given task on the basis of requirements by the Directorate of FlightStandard & Regulations.

Senior Flight dispatch Inspector should manage the co-ordination of information wherethere are more than one Flight dispatch Inspector in the working group. Information regardingdecisions reached on issues, issues remaining unresolved and action plans there on etc are tobe timely and fully informed by the team members of the working group to the senior CabinInspector who will pass on the information to key personnel of the Directorate.



CHAPTER 3

CERTIFICATION OF AIR OPERATOR

3.1 AIR OPERATOR CERTIFICATION/ APPROVAL PROCESS

Complete information regarding the certification process is provided in FDInspector HandBook (IHB6-2) . Further guidance material can also be obtained from CAAB’s OperationsInspector Hand Book (FOI Handbook) dated 15-03-2012 & AOC PAMPHLET FOROPERATORS dated 29-05-2012.

This Hand Book holds information regarding the certification process of all flight dispatch

related matters. The Flight dispatch Inspector is responsible for flight dispatch related

certification/approval issues only.

However, communication and co-ordination with other regulatory participants isnecessary where there is an overlap of procedural jurisdiction.

The fundamental areas of involvements by the FDI in certification/approval process are: Flightdispatch & flight dispatch personnel assessments and approvals Rule- 42 of ANO of CAAB requiresthat no Flight Operation Officer of an Operator in Bangladesh shall perform the duties of a FlightOperations Officer unless he holds license granted or rendered valid under Rule- 21 (2) (b) of ANOof CAAB that outlines the procedures for validating the license or certificate issued by otherContracting State of ICAOFlight dispatch Hand Book/Flight dispatch Training Hand Book for an operator

Flight dispatch demonstration of competencies in Demo/Proving flight

Any other items for certification/approval process as directed by superiors.

3.2 CERTIFICATION/APPROVAL PROCEDURES

During the certification/approval process, the FDI must ensure to complete the followingsteps:Brief the applicant/air operator about the prescribed policies, processes and requirementsScrutinize/ review submitted documents and recommend for certification/approval as outlinedin Flight dispatch Inspector Hand BookIHB)Conduct inspections as outlined in Flight dispatch Inspector Hand Book(IHB)Consult FOI Handbook & AOC Pamphlet for Operators for additional guidanceFDI must be aware and ensure that if any recommended practices, not followed/adopted byan operator but is substituted by an alternate means of compliance, does not compromise anyaspect of flight Standard in any way.FDI will use all applicable Forms/Checklists incorporated in chapter 6 (Annexes) of IHBwhich have been described precisely and clearly as to suit their nature of inspection. TheseForms/Checklists will greatly facilitate the operational job specifics of the FDI whileinspecting and sequential recording and certifying that the regulatory requirements of theApplicant/air operators related to flight dispatch have been met or subject to other pertinentcertification requirements being met, recommend issuance of AOC or an operationsspecification (where applicable).



3.3 FLIGHT DISPATCHER SELECTION & TRAINING APPROVAL PROCESSAs a regulatory requirement, before obtaining AOC, air operator is required to submit thecompany’s flight dispatcher selection procedures, flight dispatch training courses includingsyllabi, duration/hours of each course and including also their practical aspects of training likeclass- room based hands-on training of representative Standard equipment, aircraft visits forfamiliarization, aircraft-type based check & OJT l.

Inclusion of various other mandatory topics in the initial and recurrent course/s like Health &First Aid, Human Performances & CRM, DGR, AVSEC, SMS & FRMS-each course’sduration/hours must also be ensured.

For selection of flight dispatch and the training program of flight dispatch for the operationsof flights, an operator must submit its selection criteria and the training curriculum to CAABfor approval.FDI must ensure during review/scrutiny that both the selection criteria and the trainingprogram are within the minimum acceptable standards and practices of national/regulatoryrequirements as per ICAO recommended

For obtaining initial and/or recurrent issuance of AOC by CAAB, the air operator mustensure that all aspects of the required documentation for a developed flight dispatch trainingprogram for insertion into OPS Hand Book/FDM are properly submitted.

FDI, according to the processes as laid down in IHB6-2 will review and ascertain that thesubmitted flight dispatch training program include both the theoretical and practical trainingprogram inclusive of the following:Various operational activities of flight dispatch .Duties and responsibilities of flight dispatchAircraft Technical Type training.Aircraft Standard/Emergency Equipment-their quantity, location, operation and serviceabilityas per Operational Control Centre ChecklistStandard Announcement & Demo and other related Standard information.Flight dispatch complement, station duties, pre departure duties including the:. Checklist of all Standard/emergency equipmentKnowledge of Dangerous Goods Regulations and Transport of dangerous goods.Annual/Recurrent training program and record on all the listed courses for inclusion andmaintenance of Flight dispatcher licence..Periodical/Annual monitoring of the Flight dispatch training program, observations andrecommendations for rectification/s, operator’s compliance and record.

3.4 MANAGER FLIGHT DISPATCH/FLIGHT DISPATCH APPROVALPROCESSWhile it is the requirement and responsibility of the air operator to select and recruit suitableManager Flight dispatch/ Manager Flight dispatch to administer its Flight dispatchDepartment, FDI must ensure the following during the approval process.

a. The selected Manager Flight dispatch/ Manager Flight dispatch has a minimum 05years’ of continuous job as a flight dispatch or has a minimum of 10 years’experience as a flight dispatch

b. The minimum acceptable educational qualification as per national/internationalstandard i.e. graduates.

c. The operator has its own approved other selection criteria

Regarding approval of the above two (2) posts, FDI must ensure that the



selection/appointment was effected as per terms and conditions as contained in OM. Inboth the above cases, all exams and interview documents should be kept in operator’s file forreference purposes.

Acceptance of Manager Flight dispatch/ Flight dispatcher is based on the application made bythe operator.

The suitability check/s will be conducted by the FDI as to whether the above Officers, asrepresentatives of the operator, are able to liaise with and implement the requirements ofCAAB.

If the approved Manager Flight dispatch or Flight dispatcher switches job to otherdepartment or another operator, the incumbent personnel shall need a fresh approval fromCAAB .

3.5 FLIGHT DISPATCH TRAINING FACILITIES APPROVAL PROCESSAll trainings for flight dispatcher including initial and recurrent courses shall be conductedat a CAAB approved training facility/center.

Whenever an operator begins new operations or moves the training facility/center to a newlocation, the operator must make an application seeking approval for the same.FDI, while conducting new or audit inspection, must ensure that the training facility/centerfulfills the following standards based on ICAO /DOC8335; IHB & OM

a. General space requirementsb. Classroom learning environmentsc. Instructional/teaching aidsd. Classroom availability of hands-on/representative training devices including

emergency Standard equipment and own or alternate practical drill facilitiese. Availability of all required Hand Books and maintenance of training records

ICAO recommended ratios of trainees and instructors: (ICAO /DOC8335/ IHB & OM)a. Classroom environment: maximum of 20 trainees per instructorb. Facilitating computer-based training: maximum of 30 trainees per instructorc. Conducting practical instruction: maximum of 10 trainees per instructor

d. Familiarization flights: operators should establish limits on ratio according toNational Regulations.

Further guidance materials are provided in AOC Pamphlet, Hand Book on AirOperatorCertification (38 AOC checklists) and FOI HANDBOOK published by CAAB.



3.6 FLIGHT DISPATCH / TRAINING HAND BOOK APPROVAL PROCESSAll applicants or holders of AOC must consult the AOC Pamphlet published by CAAB forinformation and guidance to set up or conduct commercial air transport with the desired orrequired proficiency and Standard .The AOC Pamphlet has been developed to facilitate theapplicants/holders of AOC, among others, in the making of various Hand Books includingflight dispatch/training Hand Book. Further Guidance Materials can be obtained fromC AA B’s C i r cu l a r s (OPS) .

All FDI must consult the FOI HANDBOOK which has been developed by CAAB inaccordance with the provisions of the associated ICAO annexes, guided by ICAO DOC8335;7192;9841;9868;9683&9835;AN/879,as recommended by ICAO DOC 10002 AN/502-2014 and as adopted/adapted in various parts of CAR by CAAB for organization,administration and procedures required for inspection, certification and continuing Standardoversight of operators.

The FDI, with their expert evaluation and vigilance, shall ensure that all operators meet thetechnical and Standard requirements in the contents of all Hand Books including flightdispatch/training Hand Book and during conduct of operations of flights by the operators.

Further guidance materials are provided in AOC Pamphlet, Hand Book on Air OperatorCertification (38 AOC checklists) published by CAAB.

3.7 AIR OPERATOR FLIGHT DISPATCHER DUTY TIMES REGULATIONS The

shift in-charge with all detailed dispatchers upon accepting a shift, assume

responsibility and authority over the assigned work load and shall remain on duty until:

a. relived by another shift;

b. person on duty will remain on duty until all flights under his jurisdiction have

terminated or unless he/she has been properly relieved.

c. the shift incharge has been removed from his assignment by a shift with qualified shift incharge.

Note: The details guide are given as “Appendix :10 &10A” of this IHB6-2.



CHAPTER 4

REGULATORYAPPROVALS

4.1 DELEGATION OF AUTHORITYThe Chairman, Civil Aviation Authority Bangladesh is empowered to delegate authority forspecified duties, powers and functions to be exercised on his behalf as contained in Rule 13of CAAB ANOs. Only the person assigned to a work schedule and the person designated toact for him/her may exercise the powers set forth in the work schedule. All FDI aredesignated as Civil Aviation Standard Inspector and delegated to exercise the duties, powersand functions as defined in Regulation 13 of CAAB Rules in conjunction with FlightOperations Inspector.All FDI with delegated authority are required to be:

a. Trained on the delegated powers and limited to the particular items of the workschedule as authorized by the Chairman, Civil Aviation Authority/Director FlightStandard & Regulations.

b. Conversant with CAR and the associated standards and practices.c. Issued with official credential card that he/she is authorized to exercise for the terms

of the work schedule.

4.2 EXEMPTIONSCAA ACT gives the Chairman, Civil Aviation Authority Bangladesh the power to exemptfrom regulatory requirements. An exemption entitles a person to act outside the normalregulatory requirements. It is imperative to take great care to ensure that:a. All Standard implications are fully consideredb. The need for exemption is justifiedc. The exemption is granted at par uniform criteriaExemptions are issued by delegated officials only in exceptional situations governed by lawwhen a regulation cannot or should not apply and are permitted by associated conditions,criteria and procedures as contained in CAR.

4.3 AIR OPERATOR MERGER OR TAKEOVER

In the event of Merger or Take-over happening in the history of air operator/s, FDI shouldensure that the required standard and applicability of Standard and emergency procedures tobe followed in flight operations and training courses and DG, AVE SEC, First Aid, HumanPerformance & CRM, SMS and FDMS are conducted in an appropriate manner. Anexception may be considered for a modified initial training program in consultation withsuperior officers for ensuring a national standard.



4.4 FLIGHT DISPATCH INSPECTOR REGULATORY FUNCTIONS

FDI must always keep in mind that the following flight dispatch check itemsrequire regulatory approval during initial certification, annual audit andperiodical inspection which include but are not limited to:

4.4.1 Flight dispatch Standard Training Hand Book/Flight dispatchHand Book/FlightDISPATCHOperationsHand Book etc.Forchecking/approving any of the above Hand Book, FDI should follow the guidelines:

i. An operator may develop and publish in its Hand Book any policy, method,procedure or checklist that the operator finds it necessary for the type of operationsconducted.

ii. These policies, methods, procedures and checklists, however, must comply with therequirements of CAR ,AD & Circulars and be consistent with safe operating practices.

iii. The operator’s material contains and complies with the requirements of CAR,Circulars& Documents, conforms to the safe operating practices and is based on sound,rationale or demonstrated effectiveness.

iv. The operator is innovative and progressive in developing such policies, methods,procedures and checklists.

v. The FDI must ensure that the operator’s Hand Book, when initially submitted forreview/approval or for subsequent amendments, must contain and include the requireditems as specified in detail in CAAB Operations Inspector Hand Book ( FOI HB)Issue 2 15 March 2012 under various headings.

vi. The FDI must also ensure that the information and the procedures contained inthe Hand Book are consistent with the information and procedures throughout all ofthe operator’s Hand Book.

vii. The FDI, while reviewing the Hand Book, should compare information andprocedures ( such as operator’s emergency procedures and the like, with thosecontained in the operator’s aircraft/operations/passenger service/groundhandling/ DG/AV Sec Hand Books

viii. Final assessment on the review of the Hand Book will be processed and recorded inChecklist of the FDIHB.



4.4.2 Flight dispatch various Initial/Recurrent Training Programs including DG,AV SEC, First Aid, Human Performance & CRM, SMS and FRMS & FDM theirexaminations-systems, procedures and records.For the above purpose, FDI should ensure that:

While preparing and implementing a training programme for flight dispatch, whichis to be approved by CAAB for issuance of the AOC, the air operator shall ensurethat:

All operations personnel are properly instructed in their duties and responsibilitiesand the relationship of such duties to the operation as a whole.

The air operator shall have a training programme Hand Book approved by CAABcontaining the training curriculum and training record keeping policies.

The air operator shall have approval of CAAB prior to using a training curriculumincluding a security training programme, namely; AV SEC, for the purpose ofqualifying a crew member or for personnel performing operational control functionsfor duties in commercial air transport.

The air operator shall submit to CAAB any revision to any training programme andshall receive written approval from CAAB before using that revision/s.

The air operator’s training programme Hand Book shall conform to the outlines in currentFDI guidance.

The air operator’s flight dispatch training programme shall include theoretical as wellas practical training addressing the following:

(a) Basic instructions on the different functions, duties and responsibilities of flight

dispatch

(b) Introduction to aircraft systems and limitations

(c) Aircraft emergency evacuation, life saving equipment and related information to

passengers

(d) Flight dispatch assignment, co-ordination and two way communication

(e) Knowledge and skills related to transport of dangerous goods

(f) Security training, procedures and checklists

(g) Recurrent training programme including an examination to determine

competency



4.4.3 CAAB requirements for operator’s training programme:

For the above purpose, FDI are to ensure that:

a) Operator shall submit and obtain approval by CAAB its training programme forFlight dispatch before issuance of AOC

b) Initial training is required for persons who have not previously operated asflight dispatch

c) Initial training: No person shall serve nor an operator shall use a person as aflight dispatch unless that person has passed all the above training courses/proficiency checks including emergency and/or other duties as prescribed andapproved by CAAB.

d) Flight dispatch trainees must complete initial training before they areassigned duties as flight dispatch Initial training includes:i. Aviation indoctrinationii. Duties and responsibilitiesiii. Normal. abnormal and emergency proceduresiv. Aircraft type trainingv. Dangerous goodsvi. Human performancevii. Cabin health and First aidviii. Duties and responsibilities relating to Aviation Security

A required flight dispatch, who, due to a period of inactivity, has not met therecurrent training requirements, shall complete the initial trainingprogram/proficiency checks of the operator as approved in FDM/OPS Hand Book.

e) Recurrent training: No person shall serve nor an operator shall use a person asa flight dispatch unless within the preceding 12 calendar months that person hascompleted the required training curricula approved by CAAB relevant to the typesand/or variants of aircraft and operations to which he/she is assigned.

Recurrent training is required and conducted annually to ensure the maintenanceof competencies, knowledge and skills since the last training given to flightdispatch

4.4.4 Review/Approval of Initial/Recurrent flight dispatch training programmeprior to issuance of AOC that includes theoretical and practical aspects of thetraining syllabus.For the above purpose, FDI are to ensure:

That the operator shall establish, as part of its flight Standard document system, adetailed cabin crew training programmes, flight dispatch Standard duties andfunctions pursuant to CAR or relevant Documents or Directives/Circulars.

That the operator establishes the various types of required trainings including:

Basic instructions on the different functions, duties and responsibilities of flight

dispatch Introduction to aircraft systems and limitations



Aircraft emergency evacuation, life Standard equipment and related informationFlight dispatch assignment, coordination And two-way

communication Knowledge and skills related to the transport of

dangerous goods Security training & procedures

That the operator incorporates in the syllabus and imparts all trainings that arerequired in all round Standard of the aircraft and personnel that are relevant to theduties and responsibilities of a flight dispatch including checklists and SOPs.

That the operator follows the specified training programme as given in OM or anyrelated type Hand Book in line with the manufacturer’s specifications.

That the training programme is commensurate with the approved FDM

That the training programme shall be in conjunction with the company’s approvedstandard operating procedures

That the training programme shall be proper and appropriate and include hands-on/practical drill demonstration on the use of Standard/emergency equipmentand procedures to be conducted by qualified and approved ground flightdispatch instructors/examiners/trainers.

That the training programmes shall have a system to evaluate flight dispatchcompetency by the operator and as and when required, by the regulator.

That all training programmes shall have a system for recurrent annual training withexaminations to ensure the operator’s flight dispatch maintain continuous competencyon Standard matters.

4.4.5 Flight dispatch Standard & Emergency classroom-based & aircraft-basedtraining including practical drills on aircraft types.4.4.6 Flight dispatch Training Facilities including training, training and lineoperations records and record keeping systems.4.4.7 Flight dispatch selection/appointment criteria.

4.4.8 Flight dispatch Manager/ In-charge Flight dispatch and other flight dispatchrelated posts selection/appointment/approval.

4.4.9 Flight dispatch Instructors / examiners/ trainers selection and approval criteria& (ground test) class-room demonstration & (flight test) line check of the approvedand current flight dispatch instructors/examiners/trainers:




Operators’ flight dispatch instructors/examiners/trainers, before their selection and approval,meet the minimum experience and knowledge requirements as contained in

Operators’ flight dispatch instructors/examiners/trainers maintain their knowledge, skills andqualifications and continual competencies with respect to their delegated tasks, through thefollowing functions:

During periodical surveillance/inspection of the CAAB approved training centers, flightdispatch instructors/examiners/trainers satisfactorily display their appropriate proficiency onthe approved curricula when asked to do so in a class room demonstration (ground test).

And/or they will be visited upon during an on-going flight dispatch training course to assesshow they perform and conduct the class for CAAB observed proficiency check.

For the above purpose, FDI will evaluate them as per Annexes 1,6 & DOC8335(“Instructor/examiner/trainer evaluation checklist’’).

Tests of the approved flight dispatch instructors/examiners/trainers will also beundertaken by the FDI, periodically, to observe how their trainees or trainedoperating flight dispatch perform on board in line with the theoretical andpractical training syllabi and class room training in the training center.

For the above purpose, FDI will evaluate them as per Annexes 1,6DOC8335(“Instructor/examiner/trainer evaluation checklist’’).

4.4.10 Operator’s joint or separate training programmed for flight dispatch and flight crewto create awareness on other crew members’ assignments and functions in the event ofemergency:


The operator has established a training programmed, approved by CAAB in FDM orOPS Hand Book, for a joint recurrent CRM course for cockpit and flightdispatch and

A joint or separate recurrent AVSEC security training programmed for flightdispatch

The above training courses will ensure awareness on assignments and functions in theevent of an emergency, in the following way

Flight dispatch members are able to discreetly communicate with flight crew in theevent of suspicious activity or security breachesOR are aware with policy/procedures for access to and from flight crew compartmentOR with search procedures/actions to be taken in case of a bomb or suspicious objectis found on board

All FDs are trained and are able to suitably act during any normal/abnormal/emergencysituation according to the standard operating procedures.



4.4.11 Initial/ Recurrent Security training (AVSEC) programmed for flight dispatch before theAOC is granted to the air operator


The air operator has established a security training programmed that addresses theoperator’s procedures related to cabin crew members’ security-related duties andresponsibilities, approved by CAAB before being granted the AOC, to enable thecrew members to take appropriate course of action and addressed the following:

Security of the Flight Crew Compartment with access and communication procedures

Aircraft bomb threat/bomb search and concealed weapons/explosives/other dangerousdevices search procedures and checklist and with guidance on LRBL

Determination of the seriousness of the occurrence

Two-way crew communication and co-ordination

Appropriate self-defense responses

Use of non-lethal protective devices assigned to crew members

Understanding of the behavior of the terrorists

Live situational training exercises

Post-flight concerns for the crew

4.4.12 Pre-flight crew briefings:

Every operator shall include the system/procedures of pre-flight briefings in the FDMas part of the SOP as per requirement of CAAB during initial/ renewal certification tobe complied with by the operating crew members before operation of any flight.

The operator shall provide a suitable crew briefing room in a convenient location

Due to time constraint or any other reasonable cause if pre-flight briefing can notbe done in briefing room, pre-flight briefing shall be carried out on board the aircraftbefore pax entry.

The operational Standard briefing will normally be given by the PIC or any otherdelegated flight crew member or in their non-availability, this task is typicallyaccomplished by the CIC.

Briefings will be given primarily on operational Standard-related matters includingStandard reminders that addresses any recent changes to Standard-related issues orany continuing problem areas and other routine jobs including any specialpassenger information and meal services.



Flight dispatch briefings should include the following: Assignment and area of duties to

Individual flight dispatchCustomized briefing for the aircraft typeDestination-specific and meteorological informationStandard, emergency, security and communicationprocedures Review of Standard emergency equipment andprocedures Checking of flight dispatch travel documents1or 2 questions on any topic of emergencyAny other briefing obtained from the flight crew

FDI are to ensure, during periodical surveillance/inspection that:

Operating crew members are given a Standard briefing prior to commencement of anyflight from base or on multi-sectors flight, in outstation hotel lounge before boardingthe crew bus for airport.

Findings/observations by the FDI during any inspection regarding conduct of pre-flight briefings are reported for corrective actions by the operator.

4.4.13 Scheduling/Roistering of flight dispatch and record keeping of flight dispatch FDTL.


The operator establishes a monthly/ quarterly/half-yearly or yearly duty roster forflight dispatchSuch schedule/roster must commensurate with the terms and conditions as containedin flight dispatch Hand Book

The required minimum number of operating flight dispatch for each OCC.

The operator’s compliance with regard to prescriptive limitations of flight dispatch ,duty periods and rest periods etc

The operator’s maintenance of current record of all duty periods at all times

Review of all above during surveillance/inspection of operator’s base station facilities

4.4.14 System of Dissemination of Operational Information:FDI have a shared responsibility with other civil aviation Standard Inspector in manyareas. For ensuring that the operators are in compliance with regulatory requirements,co-ordination of duties with other Inspector is necessary where company OperationsHand Book overlap in areas of common inspection.

4.4.15 Any other unforeseen required or new item/s recommended by ICAOand/or for addressing National requirements for certification/approval/inspectionprocess or purpose as envisaged and contained in CAR under “OperationalCertification and Supervision” to ensure that the required standards of operationsestablished in this rule are maintained by the operators.



4.5 REVIEW/REVISION OF AVIATION ( CREW) OCCUPATIONALHEALTH & STANDARD ( FIRSTAID,HUMANPERFORMANCE&CRM,AVSEC,DG, SMS,FRMS&FDM)-TRAINING PROGRAM

FDI are not responsible for review or revision or amendment thereto of First Aid,Human Performance & CRM, AVSEC, DGR, SMS,FRMS & FDM portions of Flightdispatch Standard/Training Hand Book and Training Program.These are scrutinized/ reviewed for amendments/approvals by other specializedaviation Standard Inspector in their respective fields for standardization andconsistency. Once approved, operators incorporate the same in their concerned HandBooks including Flight dispatch Standard/Training Hand Book.

FDI are to ensure that the pertinent portions to flight dispatch and flight dispatch aretaught in the training centers/classrooms in the initial/recurrent courses as perstandards and procedures and that the applicable points are effectively addressed bythe operators in the operations of flights.

4.6 DOCUMENTATION PROCEDURES/REVIEWIf the submission of the documentation is incomplete, unacceptable or obviouslycannot be approved, the FDI should return the documentation with an explanation ofthe deficiencies to avoid any misconception/s on the progress of the submission.During the review process, it may be necessary for the FDI to terminate the reviewprocess when the air operator fails to take any actions on the material/s asked forwithin 30 days by a letter explaining the reason.

Each approval will be formally communicated by letter to the air operator with priorinternal Co-ordination through the FDI and other interested parties as required.

4.7 MINIMUM EQUIPMENT LIST/ EMERGENCY EQUIPMENTLAYOUT APPROVALSFlight dispatch Inspection forms part of the MMEL/MEL/EEL review group andtheFDI review flight dispatch items in the MMEL/MEL/EEL documents.During MEL/EEL approval process, the FDI must have prior knowledge of the aircraftin the operator’s fleet which will effectively help him/her to review the flight dispatchitems in the operator’s MEL/EEL.In order to implement revisions to MEL/EEL in a timely fashion, changes resultingfrom major policy decisions and new regulatory requirements which are applicable toall MMELs or MELs/EELs may be disseminated as global changes.

A global change grants the operator the option, in case of additional relief or inobligation, in the case of removal of relief, to revise a MEL/EEL immediately for thatspecific item in lieu of waiting for a MMEL amendment.



4.8 APPROVAL LETTERSApproval letters are issued when it has been determined that all applicable regulatoryrequirements and standards have been met.Recommended items to be included in a letter of final approval:Identify the subject of the submission;Reference the date submission was sent or received; Identifythe regulatory reference(s) for the requirement(s); Inform theapplicant of the standard(s) used for the evaluation;Confirm the submission has been evaluated and meets all regulatoryrequirements and standards;Identify the approval(s) being granted; andContain signature of person delegated approval authority.Recommended items to be included in a letter of conditional approval:

Identify the subject of the submission;Reference the date submission was sent or received; Identifythe regulatory reference(s) for the requirement(s); Inform theapplicant of the standard(s) used for the evaluation;Confirm the submission has been evaluated to receive conditional approvalIdentify that final approval(s) will be issued following a satisfactory inspection of thetraining program or specify other condition(s);Identify that, upon completion of an inspection, prove to be unsatisfactory, all furthertraining using the conditionally approved program must be suspended until identifieddeficiencies have been amended; andContain signature of person delegated approval authority.

4.9 ACCEPTANCE LETTERS

Confirm the submission has been evaluated and meets the requirement/s of the standardsIdentify the approval/s being grantedContain signature of person delegated approved authority

4.10 NON-COMPLIANCE LETTERS

If a FDI determines that an item in a submission (original or subsequent amendment)does not meet the applicable regulatory requirements and/or standards, the airoperator shall be so informed by letter.Following recommended items are to be included in a letter of non-compliance: Identify the subject of submission.Reference to the date the submission was sent or receivedA statement that the submission does not meet requirements/standards and identifythe specific regulatory requirements/standards.Identify deficiencies ( this can be in the form of an attachment to the letter)Notification of any impact this will have on the air operator’s AOC or applicationfor the same, if applicable.



CHAPTER- 5

INSPECTIONS

5.1 FLIGHT DISPATCH INSPECTION PROGRAMThe Directorate of Flight Standard & Regulations is authorized to conduct surveillance/inspections as it deems necessary and has put in operations Inspection Programs forthe purpose of evaluating each air operator’s ability to comply with various regulatoryrequirements including approved cabin crew training program,

training center/facilities/training records and continuing skills/knowledge of the cabincrew in handling normal/abnormal/emergency situations, maintenance of competency withrespect to their delegated tasks by the approved Flight dispatchInstructors/Examiners/Trainers. The schedule of the surveillance/inspection program ispublished during initial AOC/ AOC renewal and/or during any required period.

.( Note: The Checklists and guidance for inspections by FDI are given as Appendices 1-22 ofthis IHB6-2 )

5.2 HALF-YEARLY(ANNUAL)AND/OR PERIODICAL INSPECTION PLAN & FREQUENCYOF INSPECTION

Planning and executing inspection and surveillance activities are based on policies andprocedures as contained in ANOs of CAAB, Inspectors HANDBOOKS , GUIDANCEMANUALS for Air Operators and Circulars of CAAB which provide high priority andguidance on adherence to the national/international inspections and audit frequencies.

Issuance of AOC to the air operators will depend upon the operator demonstrating anadequate organization, method of control and supervision of flight operations, trainingprogramme, ground handling and maintenance arrangements consistent with the nature andextents of the operations specified which it demonstrated upon original issuance of thecertificate.[Refs: Rules -112 & Regulation - AT(A-2) ops of CAAB]

Hence CAAB performs surveillance of certificated operators to ensure that the operatorscontinue to meet certification requirements.

It is important to clearly distinguish between surveillance and certification activities. Both areimportant aspects of FDI’s duties and one should not take precedence over the other.

Surveillance is aimed at ensuring that the operator continues to adhere to the standardsby which it was certificated or approved through regular inspections of various aspectsof an air operator’s operations.

Certification activities are required to verify/certify/approve an air operator to operatein a prescribed manner.

The primary objective of surveillance is for providing the CAAB, by means of a variety ofinspections, with an accurate, real-time and comprehensive evaluation of the Standard statusof the air transportation system.The objectives of the surveillance program is achieved by the FDI by performing thefollowings:



Determining each airline/operator’s compliance with regulatory requirements and safeoperating practices.Detecting changes as they occur in the operational environment.Detecting the need for regulatory, managerial and operational changes.Measuring the effectiveness of previous corrective actions.

The Directorate of Flight Standard & Regulations establishes the required level of inspectionactivity by all civil aviation Inspector of CAAB for various regulatory tasks. Each concernedInspector’ department keeps on recording and reporting the number of activities planned andthe number of activities completed.

Deviations from the frequency of inspection are possible and sometimes inevitable and in thatcase, reasons for the deviations are to be documented.

The annual (periodical) inspection plan and inspection activity are prepared on twice a yearperiod ( half-yearly) with a view to include and accommodate all passenger carrying airoperators in the network. Sufficient inspections must be carried out to enable a fair evaluationof each operator’s operation and to determine continued compliance.( Refs: IHB6-1,IHB6-8,GM6-1 & GM6-8)

The annual inspection plan is the minimum deemed necessary. It is always felt that additionalinspections may be required due to unforeseen changes to the operator’s operation e.g leasingof foreign aircraft or risk management indicators need for a higher inspection frequency.

Inspection criteria to be considered when applying Risk Management Principles:

Inspection planning should take into account the following factors:

Financial, Labor & Management difficultiesPoor Internal Audit and Quality Assurance ProgramChange in operational scope and additional authorityLarge change in contractingHigh turnover in personnelLoss of key personnelAddition to or change in product linePoor accident or Standard recordMerger/Take-overPrevious audit historyNew operatorTrends from previous inspection activity

Regardless of the above inspection activity, when the FDI has reasons for concern forevidences of hazards, deficiencies and trends concerning an operator’s operations, the FDIshall take whatever steps are necessary to ensure compliance with regulatory requirements.Future inspection activity on the defaulting air operator should be adjusted accordingly toincrease surveillance.



5.3 INSPECTION RESPONSIBILITIESThe Directorate of Flight Standard & Regulations is responsible for informing the airoperator of any non-compliance and/ or for taking any appropriate action after theinspection and for this purpose, all inspections will be coordinated by the Directorate.For inspection purposes where circumstances prevail upon the FDI and it is not practical tocontact the Principal Operations Inspector/Flight Operations Inspector, FDI will informhim/them of the inspection as soon as possible thereafter.The following order of priority is maintained for conducting inspections of operations:Scheduled Air OperatorsNon-Scheduled/ Charter flightsPrivate Air Operators with flight dispatchWhen assigned to or engaged in inspection duty, FDI shall not consume any alcoholicbeverages for the entire duration of any flights, flight sector/s or any associated inspectionactivities.It is not necessary for the FDI to conduct a formal inspection while traveling on rebated orpurchased ticket for the purpose of official business e.g for attending a workshop,conference, meeting or a training course.

However, should the FDI notice any threat to or breach of Standard on flight, the FDIis required to apply diligence as needed and bring the condition to the notice of t

5.4 FDI IDENTIFICATION

On inspection activity, the FDI will ensure to carry (where applicable): Personal ID

documentsCAAB official credentialsPassport Commercial airline ticket/s ( with visa where applicable)Inspection Forms/Checklists for appropriate assignmentBaggage as required (anticipating flight dislocations/diversions and unexpected delay etc.)Security Passes given by or obtained from the air operator for visiting the facilitiesSituated in sensitive or restricted areas in accordance with the prescribed procedures.

FDI shall identify him/herself to air operator by means of his/her CAAB official ID card.

FDI will exercise tact and diplomacy while applying their delegated authority to conductinspections.FDI, prior to conducting inquiries, inspections or audits, will identify themselves to theperson/s incharge, state their intentions and request co-operation and access to theapplicable aircraft, facilities and/or documents.It may so happen that even after display of appropriate credentials, FDI is refused access toaircraft, facilities or documents, in that case, FDI shall ensure that the person denying theaccess is made aware of the regulatory requirements.If the access is still denied, FDI will obtain the name of the person denying the access alongwith the substantiating data (if available), leave the premises and contact the PrincipalOperations Inspector/Director Flight Standard & Regulations for further direction.



5.5 ROUTINE INSPECTIONSRoutine Inspections are conducted in the following 2 manners:

As an Identified Inspector on an open inspectionAs an unidentified Inspector on a discreet inspection( when deemed necessary)

When conducting an unidentified inspection, FDI should do the following:

Will not identify him/herself (unless a threat to Standard is observed).AThe FDI will identify him/herself to the flight dispatch and debrief on any findings.When time does not permit for debriefing the flight dispatch, forward all observations tothe Principal Operations Inspector, indicating the inspection was identified or not.

Combined Inspections with other civil aviation Inspector are always encouraged wheneverpossible, because this will show the importance of teamwork to crew members and improvecommunication among Inspector.( Note: The Checklists for inspections are given as Appendices 1,2,,3,4,5 ,7,11&12)

5.6 SPECIAL PURPOSE IN-FLIGHT INSPECTIONS

A FDI may be tasked to conduct a special purpose inspection which is necessitated when aserious Standard deficiency exists or documented information indicates that part or parts ofan air operator’s operation are routinely conducted in a way considered not in conformitywith the regulatory requirements.Regardless of whether the FDI identifies him/herself or not while deplaning, the report is toreflect the reason for such special purpose inspection

5.7 Ramp Inspection FrequencyThe ramp inspection frequency is calculated according to the Frequency of Inspection asdetailed out in CAAB’s “Surveillance Program for National Operators and Standardassessment Of Foreign Aircraft”.



5.8 FLIGHT DISPATCH TRAINING PROGRAM INSPECTIONS OBJECTIVE

All flight dispatch training program as initially started or being continued by an air operator

will be evaluated by the FDI for compliance with regulatory requirements and to determine

air operator’s adherence to Standard-related procedures and previously approved training

program.

5.9 FLIGHT DISPATCH TRAINING PROGRAM INSPECTIONS

FDI will also determine recommendations for final approval through the assessment of:Initial flight dispatch trainingAnnual flight dispatch Recurrent training Aircraft typetrainingAircraftdifference/conversiontrainingFlightDISPATCHRefresher/Requalification trainingFlight dispatch In-Charge /Leadership training

5.10 FLIGHT DISPATCH TRAINING INSPECTION FREQUENCYFDI will inspect components of operator’s approved initial training program. Componentsrecommended for inspections are including:

Classes pertaining to emergency equipmentClasses pertaining to emergency proceduresClasses pertaining to hands-on trainingAircraft practicalEvacuation/fire/water drillsFDI will conduct flight dispatch training program inspection based on the operator’sapproved flight dispatch Standard/training Hand Book and as per CAAB.FDI will carry out the following training inspections program required by flight dispatchtraining standards:In accordance with the frequency of inspection policy approved by CAAB.During initial certification including air operator’s addition of new passenger carryingaircraft with flight dispatchWhen the operator has submitted a totally revised training program. If multiple classes of atraining program are being conducted, the evaluation of the training program is achieved byspot checking different classes within that program.In case of identified significantdeficiencies in the delivery of the training program by a high risk air operator



5.11 FLIGHT DISPATCH TRAINING INSPECTIONS GENERAL OBJECTIVE:Goal for Flight dispatch training center / facilities and Flight dispatch Instructors /Examiners/ Trainers’ inspections by the FDI, is to evaluate scope, accuracy and effectiveness of allaspects of the training program.

Verification of the training program is included but not limited to the following:

That the flight dispatch instructors/examiners/trainers demonstrate a proficient level ofpractical teaching techniques and theoretical knowledge of the subject matter as perapproved class hours/days and syllabi.

For the above purpose, FDI will undertake periodical(announced/surprise) visits formonitoring on-going/scheduled training classes, in addition to the mandatoryannual(AOC renewal) activity, evaluate on the Evaluation Checklist and report.

Undertake quarterly/half-yearly and/or periodical check of each, evaluate on theChecklist and report.Maintain the inspection report for record.

The adequacy of training facilities, aids, equipment and material.

The equipment used for practical training must be the same as installed in the operator’sAircraftThat the training is delivered in accordance with the approved program and not modifiedby the instructor’s personal opinion or preferred presentation style.

That the training/teaching aids, equipment and material referenced in the approvedtraining program are actually used for such training.

That the training or teaching methods or procedures are standardized by the operator forall instructors.

5.12 FLIGHT DISPATCH TRAINING INSPECTIONS- PROCEDURESAn operator can obtain conditional approval of the flight dispatch training program when

all submitted documentation is deemed to meet the regulatory requirements.

Final approval will only be given when the program has been inspected and found to satisfyall regulatory requirements and standards.

It is important by the FDI to ensure that the inspection for the final approval is conductedduring the first delivery of the training program or any amendment thereto.

FDI will inspect only those parts of the approved training program to which the operatorhas brought about the amendment/s.

If the FDI finds minor delivery deficiencies while inspecting training program by an airoperator, he/she may discuss those items with the instructor during break or at the end ofthe training day.



If the deficiencies pertain to training program content or are considered a majorconcern, FDI may discuss with the operator employee having overall responsibility forthe flight dispatch training program.

If the deficiencies are noted in a training program that has only received a conditionalapproval, FDI will advise the air operator in writing that amendments are requiredbefore final approval can be granted and that training may not be continued unlesstraining program has been amended and final approval granted.

If deficiencies are noted in a training program that has received a final approval, e.g.as a result of new operational requirements, regulatory changes (which were notidentified during the approval process) or the training no longer reflects the operator’soperations, FDI will advise the air operator in writing of the required amendments anddue date within which the amendments must be submitted for approval.

In all cases, the air operator must keep contact with the assigned FDI for development/son the matter. FDI will complete the Report Form/Checklist and submit the same to thePrincipal Operations Officer.

FDI will notify immediately the air operator of any deficiencies and request correctiveaction

5.13 INSPECTIONS DURING STRIKES/LABOUR DISPUTESFDI will determine the requirements for increased inspections in case of labor disputewhich could escalate into a flight dispatch strike.

FDI will give highest priority for an inspection when the operator is preparing for apotential flight dispatch strike which could turn into an actual strike.

Special emphasis will be given on the training of personnel the air operator intends touse to perform the duties of the striking flight dispatch

FDI will inspect the entire approved cabin crew initial training program by theoperator when training replacement flight dispatch

FDI will notify immediately the air operator of any deficiencies and request correctiveaction.FDI, along with other concerned civil aviation Inspector conducting appropriateinspections on the air operator, will submit to the Directorate of Flight Standard &Regulations, the following information:

Overview of operator’s operation, cancelled flights, bases where the replacementflight dispatch training is being conducted etc.The approximate number of flightdispatch available for duties.The type of inspections being carried out on training,scheduled flights, chartered flights Deficiencies noted and corrective actionsrequested Follow-up actions and status of previous discrepancies Remarks on anynote worthy incidents Personal opinions about the strike issues shall not beexpressed in public or otherwise.



5.14 INSPECTION REPORTSReports are a standardized method of documenting information and findings duringinspection activity. The effectiveness of a report depends on the flow of timely,accurate, concise, factual and relevant information formatted so that matters requiringattention can be easily identified and acted upon.All inspection forms/checklists must be thoroughly completed and submittedimmediately after each inspection using the appropriate ones. This is to avoid thepossibility of omitting information. It is recommended that the flight dispatchform/checklist be completed during the ramp/in-flight inspection process orimmediately after the flight.If the report form or checklist is insufficient to document all inspection findings, theadditional information such as: the air operator, flight number, aircraft number and orregistration, sector flown, captain and other crew’s name and date etc.Information can be provided in an attachment to the report which should also containthe same FDI shall document all the facts on the inspection form/checklist including

supporting information and references while observing a regulatory violation or non-compliance to the operator’s approved procedures.POI/FOI will be notified and steps to effect the immediate corrective actions andsubsequent follow-up will be initiated.The advice of the findings to the operator when discrepancies or non-compliancesoccur and the correspondences thereon must be thorough and accurate and include thefollowing items:The date and type of inspection

Identification of aircraft, crew, equipment involved, flight leg etcDescription of the findingsSpecific regulatory references or approved procedures, where applicable. Details ofthe requirements for corrective actions and the date thereof Correspondenceregarding an inspection should be action promptly to enable the air operator toinvestigate and take appropriate corrective action/s.Request for confirmation of the corrective action/s taken by the operator.

Completed inspection reports and any attachments thereto, are to be distributedaccording to procedures including the Principal Operations Inspector and the concernedair operator



5.15 BASE INSPECTIONS

OBJECTIVE

Base inspections are carried out with a view to obtaining an overall picture of airoperator’s facilities, personnel and infrastructure. The depth of a base inspection willdepend on the complexity of the air operator's operation and will take into account thereason for the base inspection, e.g. an inspection during an audit or an inspecti on of along established operator.Base inspections are conducted at Flight dispatch bases and training bases.

5.15.1 BASE INSPECTION FREQUENCY

Base inspections are conducted at the base and training center during anoperator’s audits.Any time due to regulatory requirements.

Base inspections frequencies are outlined in periodic surveillance program byCAAB.

5.15.2 BASE INSPECTION PROCEDURES

Base inspection will entail inspection of any number of the following areas, asapplicable to the operator.

INTERVIEWS- Operator’s key personnel are to be interviewed to obtain an overallpicture of the operator’s operations and to find out their depth of knowledge ofregulatory requirements.

Although titles of the job holders will vary from one operator to another, the personshown on the flight dispatch/training Hand Book or a person of an equivalent rankshould be interviewed.

JOB DESCRIPTIONS- Review job descriptions of the interviewed personnel todetermine that they correspond to the current work being done.

ORGANIZATION CHART- Review the organ gram or the organizational chart todetermine that it is still representative of the current organizational structure.

PUBLICATIONS- Check that the air operator has the necessary publications and hasa distribution list showing the availability of all documents to all concerned includingflight dispatch

Check that the documents are up to date e.g applicable regulatory Hand Books/standards Hand Books etc and that these Hand Books are quickly accessed whenrequired.

HOURS- Determine the hours the base office is staffed and the availability of keypersonnel for flight dispatch during and after the office hours.



FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK & STANDARDBULLETINS- Check information how the above documents and amendmentsthereto & Standard bulletins/circulars are issued to cabin crew and if extra copies ofthe same are available at the base.

FLIGHT DISPATCH IN-FLIGHT REPORTS- Check, at random, how flight dispatchin-flight reports are dealt with and whether copies are available at base. Recordpertinent data and record those reports that contain Standard-related problems.

FLIGHT DISPATCH MAIL FACILITY- Spot check flight dispatch mail receivingfacility if all amendments/ Standard circulars/bulletins are picked up by flightdispatch in a timely manner. Check if emailing or mobile phoning system isintroduced and/or working.

FLIGHT DISPATCH STRENGTH AT BASE, FLIGHT DISPATCHCOMPLEMENT FOR FLIGHT DUTIES & FLIGHT DISPATCH FDTL - Checknumber of required flight dispatch at the base, number of flight dispatch for eachaircraft type requirement, the number of scheduled departure and arrival of flights.Check roistering or crew detailing system for the purpose of FDTL findings i.e DutyPeriods/Hours, Flight Duty Periods/Hours, Rest Periods/Hours ondaily/monthly/quarterly/yearly basis as per approved standards.

For the purpose of Calculating FDTL, FDI will visit the Base station of the operatorand the concerned Crew scheduling department during annual(AOC) or programmedperiodical(announced/surprise) surveillance visits.

Will consult/refer to the provisions of CAAB approved ANO OPS read withoperator’s CAAB approved FDM for compliance or violation of FDTL.Will record and send the finding/s in the inspection report to the operator forcompliance within the prescribed time frame.

Will keep completed documents for record and reference.

ANO OPS can be found in the IHB6-2.

Check FDM whether approved, the current issue updated/amended as per requirementand properly distributed.

Check flight dispatch Briefing Room for facilities, flight dispatch reporting time andsystem, flight dispatch pre-flight briefings.

CHECK-IN PROCEDURES- Spot check check-in procedures for items relating toStandard to ensure that they correspond to information as contained in cabin crewStandard/training Hand Book i.e. carry-on baggage control program, exit row seating,Infants, special care passengers etc

AIRCRAFT JOURNEY LOGS/CABIN LOG BOOKS- Spot check closed aircraftjourney log books and cabin log books for entry of snags regardingStandard/emergency equipment and the associated corrective actions.The aircraft journey logs can also be used to verify flight dispatch complementagainst passenger load and FDTL of flight dispatch



TRAINING CENTER - At the air operator’s own or hired training center, assesstraining facilities, classroom environments, classroom training /teaching aids,Availability of all aircraft identical hands-on Standard/emergency equipment,snagging procedures, trend analysis of failures and corrective measures etc.TRAINING RECORDS- Verify that training records are properly maintained in adatabase or permanent registers and that each flight dispatch has his/her ownindividual training folder containing all records according to company policies andprocedures While reviewing training records, select records at random and documentthose records that contain discrepancies.While reviewing training records and qualifications of flight dispatch instructors,ensure that they have the currency or validity of their instructorship and that they arequalified to teach the approved course, subject and the aircraft type.If the flight dispatch instructors participate or participated in some training courses orsystems as trainees, it should also be noted.COMPANY DEBRIEFING- AT the end of the base inspections, the concernedmanager/s is to be debriefed on the findings. The company is also to be notified of thefindings in writing.Complete the relevant inspection form/checklist and forward the same to the PrincipalOperations Inspector.

5.15.3 BASE INSPECTION SUMMARY REPORT

While submitting the air operator’s base inspection report, FDI should prepare a clear,concise and factual report of the findings. The following items are to be included inbase inspection summary.Name of the operatorAOC numberAircraft type/sBase station officeBase station training centerBase station ops centerDate of base station inspectionReason for inspectionManager/supervisor and other personnel interviewedBase hours and availability of key personnelBase station flight dispatch numbers, flights, flight log reports, FDTLsetcIn-flight report maintenance and follow-up procedureDissemination of Standard/other information to flight dispatch at base/briefingroomCabin crew Standard/training Hand Book- up to date with approved amendments anddistribution.Description of training center and classroom- facilities, training/ teaching aids.Training courses, duration, traineesTraining recordsAvailability and maintenance of Standard/emergency equipment fortrainingAny other findings



5.16 OPERATIONAL AUDIT POLICY & PROCEDURES

OBJECTIVE

CAAB‘s Operational audit policy is to conduct periodic evaluations of operationsinvolving all commercial operators operating in Bangladesh.

CAAB carries out operations audit on the certificated air operators to ensurecompliance with Rule of CAAB and standards and to maintain an acceptable level ofaviation Standard.An audit is normally conducted by a team of Inspector representing all componentsof flight operations.

An audit involves an in-depth examination of the organization, assignedresponsibilities, Hand Book procedures and actual practices of an air operator andtraining organizations.

5.16.1 AREAS OF AUDIT INSPECTIONAn air operator may be accessed through a regulatory audit inspection on the followingfunctional areas:Previous areasCompany Hand BooksThe publications libraryManagement personnel and ops co-ordination

Aircraft inspectionAircraft documentationThe minimum equipment listFlight dispatch equipmentFlight dispatch trainingprogram Flight dispatchtraining records Flightdispatch training facilitiesFlight dispatch instructor/examiner/trainer competency check

Flight dispatch competency check of operational Standard and emergencyprocedures, both initial and recurrent courses of all approved subjects.Flight operation inspection and line check of cabin crew/cabin crewinstructor/examiner/trainer

FDTL of flight dispatch- check for crew complement, minimum days off, minimumrest periods, daily duty hours, flight time duty hours, monthly cumulative duty hours,excess of flight and duty time limitations, conformance of flight and duty roster as perState regulations/limitations.

The nature, scope, depth, frequency and complexity of a regulatory audit will vary ineach case of operator’s scope of operations and the resultant circumstances.



5.16.2 APPLICABILITY

CAAB’s policies & procedures as contained in OPERATIONS AUDIT CHECKLIST2nd edition, February, 2008 and Forms/Checklists as contained in chapter 6 (Annexes)of FDIHB are to be applied when conducting an audit inspection.

5.17 REGULATORY SERVICES- ENFORCEMENT OF FLIGHTDISPATCH REQUIREMENTSFDI will find it impossible to work separately and in isolation of the regulatoryservices of other Inspector when non-compliance has been detected and thereforewill liaise with other regulatory services directorate for conducting an effectivecompliance plan.

After detection of a violation of a regulation, FDI must carry out a preliminaryinvestigation and gather appropriate evidence for preparing the ground for acomprehensive investigation. The purpose and the findings of the preliminaryinvestigation are to determine whether the alleged violation warrants furtherinvestigation.

PRELIMINARY INVESTIGATION PROCEDURES

FDI should do:

Preserve perishable evidence and documentsWhere possible, take photographs of all objects that cannot be secured or moved.Record all possible violations, even borderline offences.Record the names of all witnesses that were present or may have informationRecord date, time and locationTake notes immediately preceding and following the offenceAll witnesses on hand should be interviewed and statement obtainedKeep an accurate set of notes in chronological orderSubmit findings to the Director Flight Standard & Regulations through thePrincipalOperations InspectorCAAB Enforcement Policy Hand Book describes the policies and procedures to befollowed in compliance with CAR.



5.18 REFERENCE PUBLICATIONS FOR FDIFDI will be provided with a copy of the Flight dispatch Inspector Hand Book(FDIHB) and its associated amendments for his or her guidance, reference andfunctions.

FDI will have a copy of each of the air operator’s:

Flight dispatch Standard Hand Book or Flight dispatch Training Hand Book Training Program.Flight dispatch Standard Operating Hand Book, ifavailable Standard Emergency Procedure HandBook, if available DGR/First Aid/Security HandBook, if issued separately Quick Reference BookAny other relevant reference book/Hand BookFDI will have with him/her readily available the following documents: CAR/ANOsIHB All Flight dispatch Circulars/ Orders etcFOI HandbookAOC PamphletAOC Audit Checklist AOCRenewal Checklist OperationsInspection Hand BookITS Hand Book



APPENDICES- CHAPTER 6APDX LIST OF A P P E N D I C E S 1 - 2 2 Page No.

1 RAMP (FLIGHT DISPATCH) INSPECTION CHECKLIST 1112 RAMP (SAFA-FLIGHT DISPATCH) INSPECTION CHECKLIST 112-1133 AIR OPERATOR MAIN BASE / STATION INSPECTION CHECKLISTS 114-1164 FLIGHT DISPATCH TRG CENTER APPROVAL/ INSPECTION CHECKLISTS 117-1195 FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT CHECKLIST 120-1226 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINERSELECTION & APPROVAL CRITERIA 123-1257 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINEREVALUATION CHECK LIST 126-1278 FLIGHT DISPATCH INSTRUCTOR/EXAMINER/TRAINER SELECTION CHECK LIST 128-1299 FLIGHT OPERATION OFFICER’S LOG BOOK 130-14410 DUTY TIME, REST PERIOD ETC OF FLIGHT DISPATCH 145-14811 FLIGHT DISPATCH / FLIGHT OPERATIONS OFFICER’S HAND BOOK INSPECTION CHECKLIST 149-15312 OPERATIONAL CONTROL INSPECTION CHECKLIST 154-15713 VALIDATION OF LICENCES OF FLIGHT OPERATIONS OFFICERS/ F LIGHT DISPATCH 158-16014 AIR OPERATOR SURVEILLANCE (OPERATIONS CONTROL) 161-17815 FLIGHT PREPARATION & TRIP RECORDS GUIDE 17916 AIR OPERATOR OPERATIONS BASE SUPPORT STRUCTURE GUIDE 180-18117 AIR OPERATOR MAIN BASE INSPECTION GUIDE 182-18918 AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE 190-19219 AIR OPERATOR DISPATCH HAND BOOK INSPECTION GUIDE 193-19620 DISPATCH QUALIFICATION INSPECTION GUIDE 197-19821 DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE 19922 AIR OPERATOR’S OPERATIONS CONTROL CENTRE DIAGRAM 200

[


Appendix-1CHAPTER 6

RAMP (FLIGHT DISPATCH) – Proof of InspectionDate: Place:

Civil Aviat ion Authorit y, Bang ladeshHeadquaters,Kur mito la,Dhaka-1229

Phone: +880 2 8901406Fax: +880 2 8901418

E-mail: [email protected]: VGHQYAYR

Inspect ion Start Time: Inspect ion End T ime: Pilot in Command: F/O:

Operator:: AOC no:

Route fro m: Flight no:

Route to: Charterer’s state:

Flight type: Chartered type: Registrat ion mark:

Aircraft type Aircraft configurat ion Construction no:

Flight dispatch In-charge:: Other flight dispatch name:: Legends: S=Sat isfactory; U=Unsat isfactory ;C=Comment; NA=Not ApplicableNC=Not Checked; In case o f U or C, FDI must use the “Co mment Box”.

Cabin crew State of licensing ( if available and/or applicable )

FLIGHT DISPATCH Check Remark Check Remark Check Remark1. Flight dispatch(Chief/others) 16. Lavatorycondit ions/doors/locks 28. Portable Oxygen Bottles

2. Flight dispatch operationalDocuments

17. LavatorySmokes Detectors/ Fire Ext inguishers 29. Extensio n/ Infant Seat Belts

3. General Internal cond it ions 18. Emergency First aid kits 30. Extra Adult/Infant Life Vests

4. Flight dispatch seats, seat beltsHarnesses/ Rest Areas

Emergency Medical kit s 31. Saft yDemo Pouch

5. Passenger seat belts, Seat/Ar mrest

Universal Precaut ion kits 32 Any other required checks

6. Seat capacit y (cabincrew/passengers/)

Daily-use First aid kit s condit ions/ revisio nDates

a)

7. Minimum Flight dispatchRequired

19. Hand Fire Ext inguishers/ PBEs b)

8. Standard of Passengers’ carr y-on baggage/ Overhead Bins

20. Life Jackets/ Flotation Devices c)

9. Standard InstructionCards/ Seat pockets

21. Escape Slides/ Life Rafts

10. Standard/Storage of CabinCrew carr y-on baggage

22. Power Megaphones

11. Galley condit ions 23. ELTs/ Other signaling devices

12. Meal/Bar Carts locks/wheels/ brakes/ Latches

24 Flash Lights

13. Cabin passengers’ generalinfor mat ion And Appearance

25 Emergency Exit s Light ings / mark ings

14. Cabin passengers’ generalinfor mat ion And E mergencysigns

26 Floor Escape Emergency lights

15. Access to Emergency toDoor/ Over wing Exits,Indicators ,operatinginstruct ions

27 Fixed Oxygen Supply (Flight dispatch andpassengers)

Addit ional Remarks, if any.

Act ions Taken FDI’s Comment Box(3c) Aircraft detained by inspect ing NAA

(3b) Corrective act ions before flight

(3a) Restrict ions on the aircraft operations

(2) Informat ion to the authorit yand operator

(1)Informat ion to the captain FDI /name(s) and signature(s) Captain’s name and signature (*)(0)No remarks Name SignatureMaintenance check required

Legend: (1) DD.MM.YYYY, (2) LocalT ime, (3) Name/ 4 L C, (4) Flight Type : S-Schedule, C-Charter, O-Other, (5)A/C configurat ion : P-Pax, F-Flight- Combi, (6) Std: I-ICAO, A-EU,N-Nat ional-Manufacturer, O-Other, (7)Where applicable : CKD-Checked , RMK-remark

This report represents an indicat ion of what was found on this occasio n and must not be construed as a determinat ion that the aircraft is fit for the intended flight. Data submitted in this report can be subject to changes for correct wordingupon entering into the SAFA database.

(*) Signature by any member of the crew or other representat ive o f the inspected operator does in no way imply acceptance of the listed findings but simply a confir mat ion that the aircraft has been inspected on the date and at the placeind icated on this document.



CABIN SAFETY Check Remark Check Remark Check Remark1. Cabin crew(Chief/others) 16. Lavatorycondit ions/doors/locks 28. Portable Oxygen Bottles2. Cabin crew operational

documents17. LavatorySmokes Detectors/ Fire Ext inguishers 29. Extensio n/ Infant Seat Belts

3. General Internal cond it ions 18. Emergency First aid kits 30. Extra Adult/Infant Life Vests4. Cabin crew seats, seat belts

Harnesses/ Rest AreasEmergency Medical kit s 31. Safet yDemo Pouch

5. Passenger seat belts, Seat/armrest

Universal Precaut ion kits 32 Any other required checks

6. Seat capacit y (cabincrew/passengers/)

Daily-use First aid kit s condit ions/ revisio ndates

a)

7. Minimum Cabin Crewrequired

19. Hand Fire Ext inguishers/ PBEs b)

8. Safet yof Passengers’ carr y-on baggage/ Overhead Bins

20. Life Jackets/ Flotation Devices c)

9. Safet y Instruction Cards/Seat pockets

21. Escape Slides/ Life Rafts

10. Safet y/Storage of CabinCrew carr y-on baggage

22. Power Megaphones

11. Galley condit ions 23. ELTs/ Other signaling devices12. Meal/Bar Carts locks/

wheels/ brakes/ Latches24 Flash Lights

13. Cabin passengers’ generalinfor mat ion And Appearance

25 Emergency Exit s Light ings / mark ings

14. Cabin passengers’ generalinfor mat ion And E mergencysigns

26 Floor Escape Emergency lights

15. Access to Emergency toDoor/ Over wing Exits,Indicators ,operatinginstruct ions

27 Fixed Oxygen Supply (Cabin Crew andpassengers)


Act ions Taken CSI’s Co mment Box

(3c) Aircraft detained by inspect ing NAA




(1)Informat ion to the captain CSIs /name(s) and signature(s) Captain’s name and signature (*)(0)No remarks Name SignatureMaintenance check required

Legend: (1) DD.MM.YYYY, (2) Local T ime, (3) Name/ 4 L C, (4) Flight Type : S-Schedule, C-Charter, O-Other, (5)A/C configurat ion : P-Pax, F-Flight- Combi, (6) Std: I-ICAO, A-EU,N-Nat ional-Manufacturer, O-Other, (7)Where applicable : CKD-Checked , RMK-remark

Appendix-2

SAFA (FLIGHT DISPATCH) – Proof of InspectionDate: Place:


Phone: +880 2 8901406Fax: +880 2 8901418



Operator:: AOC no:





Flight dispatch In-charge:: Other flight dispatch name:: Legends: S=Sat isfactory; U=Unsat isfactory ;C=Comment; NA=Not ApplicableNC=Not Checked; In case o f U or C, FDI must use the “Co mment Box”.

Cabin crew State of licensing ( if available and/or applicable )

This report represents an indicat ion of what was found on this occasio n and must not be construed as a determinat ion that the aircraft is fit for the intended flight. Data submitted in this report can be subject to changes for correct wordingupon entering into the SAFA database.

(*) Signature by any member of the crew or other representat ive o f the inspected operator does in no way imply acceptance of the listed findings but simply a confir mat ion that the aircraft has been inspected on the date and at the placeind icated on this document.



Appendix-2-AOPS (Combined) RAMP/SAFA Proof of Inspection

Date: Place:


Phone: +880 2 8901406Fax: +880 2 8901418



Operator:: AOC no:





Flight dispatch In-charge:: Other flight dispatch name:: Legends: S=Sat isfactory;U=Unsat isfactory ;C=Comment; NA=Not ApplicableNC=Not Checked; In case o f U or C, Inspector must use the “Co mment Box”.

Flight Crew/Cabin crew State of licensing

A Flight deck Check Remark Flight crew Check Remark C. Aircraft condition Check Remark1. General condit ion 20. Flight crew licence 1. General external condit ion

2. Emergency exit Journey log book/technical log. 2. Doors and hatches

3. Equipment 21. Journey log book or equivalent 3. Flight controls

Documentation 22. Maintenance release 4. Wheels, lyres and brakes

4. Hand Books 23. Defect notificat ion and rect ificat ion 5. Undercarr iage skids / floats

5. Checklists Preflight inspect ion 6. Wheel well

6. Radio navigat ion charts 7. Power plant and pylo n7. Minimum equipment List B Standard /Cabin 8. Fan blades

8. Certificate of Registrat ion 1. General internal condit io n 9. Propellers, Rotors (main &tail)

9. Noise cert ificate (whereapplicable)

2. Cabin attendant’s seat and rest area 10. Obvious repairs

10. A.O.C. 3. First aid kit /emergency med ical kit 11 Obvious unrepaired damage

11. Radio licence 4. Hand fire ext inguishers 12 Leakage

12. Certificate of Airworthiness (Cof A)

5. Life jackets /floatat ion devices

Flight data 6. Seat belts and seat condit ions D Cargo

13. Flight preparation 7. Emerg. Exit, light ing and marking, torches 1. General condit ion of cargocompart ment

14. Weight and balance sheet 8. Slides / life-rafts / ELT 2. Dangerous goods

Standard equipment 9. Oxygen supply (Flight dispatch and pax.) 3. Standard of cargo on board

15 Hand fire ext inguishers 10. Standard instructions16 Life jackets/flotat ion device 11. Flight dispatch members E General

17 Harness 12. Access to emergency exit s 1. Addit io nal Checks

18 Oxygen equipment 13. Standard of passenger baggage’s

19 Flash light 14. Seat capacit y


Act ions Taken Inspector’ Comment Box

(3c) Aircraft detained by inspect ing NAA




(1)Informat ion to the captain Inspector(s)’s code(s) /name(s) Captain’s name and signature (*)(0)No remarks Name SignatureMaintenance check required

Legend:(1) DD.MM.YYYY, (2) LocalT ime, (3) Name/ 4 L C, (4) Flight Type : S-Schedule, C-Charter, O-Other, (5)A/C configurat ion : P-Pax, F-Flight- Combi, (6) Std: I-ICAO, A-EU,N-Nat ional-Manufacturer, O-Other, (7) Whereapplicable : CKD-Checked , RMK-remark

This report represents an indicat ion of what was found on this occasio n and must not be construed as a determinat ion that the aircraft is fit for the intended flight. Data submitted in this report can be subject to changes for correctwording upon entering into the SAFA database.

(*) Signature by any member of the crew or other representat ive o f the inspected operator does in no way imply acceptance of the listed findings but simply a confir mat ion that the aircraft has been inspected on the date and atthe place ind icated on this document.




Appendix- 3

AIR OPERATOR BASE STATION ( FLIGHT DISPATCH)CHECKLIST

Operator: Base Location:

Name of the Accountable Manager: Designation: Department:

Date of Inspection: Name & signature of Flight dispatch Inspector

ITEMS CAR/ANO OBSERVATIONSTAFFING & ORGANIZATION

Management structure

Department staffing

Systems for provision of informationBASE FACILITIESAdequacy of office services

Briefing Rooms:SeatingLightingNotice Boards

Operations library

Circulars displayed

Circular distribution(Procedure &Monitoring)Roster information

Procedure/Follow up of Flight Reports

Availability of Various forms

BUILDINGExit Signs

Fire Extinguishers



Appendix- 3-A

AIR OPERATOR BASE STATION ( FLIGHT DISPATCH )CHECKLIST

CREW RECORDS CAR/ANORecords of Flight dispatch FDTL-Flightdispatch duty rosters, flight dispatchcomplement(all types),duty periods,flying dutyRecords of Initial/ Recurrent/RefresherCourses, any other Standardemergency course(SEP)/Standard-Class room trainings/Line check records ofoperating flight dispatch & flight dispatchinstructors/Recency checks (if applicable)

Records of recurrent Fire/Wet/Evac Drills

OPERATIONS HAND BOOKPurpose and scope of Hand Books

List of Hand Books comprisingoperations Hand Book

Hand Books to be carried on aircraftResponsibility for HandBook amendment/revisionsDistribution of Hand Books andamendments/revisions

MANAGEMENT ORGANIZATION/LINE OPERATIONSAll executives— duties and responsibilities

Duty roster, Is the position being manned 24x7

Flying hours/ Recency for managementPersonnelDoes operator ensure that each flight isAppropriately manned?Does the operator ensure that the requiredComprehensive flight briefings are carried out

Update of Standard information

Latest Standard Circular issued



Appendix- 3-C

AIR OPERATOR BASE STATION ( FLIGHT DISPATCH ) CHECKLIST

CREW TO BE CARRIED CAR/ANO OBSERVATION

Composition of crew( aircraft type)

Minimum number of flight dispatch (aircraftREPORTING SYSTEM

Is there a flight dispatch reportingsystem regarding any Standard/Anyother issue Occurred on flightAre these reports distributed to concerneddepartments/managersIs there a formal feedback process and areActions taken without delay to eliminatedetected non compliances and ensurecorrective and preventive actions are carriedout.How is this recorded and controlledOPERATIONS CONTROL & SUPERVISIONAre there regular documented flightOperations meetings and reviews?Is flight dispatch included in these meetingsAnd reviews?Are minutes kept and is there a control/feedback system enabling concerns to beaddressed to Senior management and to ensurecorrective and preventive actions are carriedout as necessaryAre flight dispatch/ operation personnelreceiving Standard/ operational informationin a timely manner



Appendix-4

FLIGHT DISPATCH TRAINING CENTER APPROVAL/INSPECTION CHECKLIST

Operator: Location:

Name of the training Center: Type of Approval: Initial/ AOC Renewal/ATORenewal/Special Audit Inspection

Name of the Accountable Manager: Date of Inspection:

1. GENERAL REVIEWS.NO ITEM CAR/ANO Ref YES/NO Observations

1.1 Training schedule (includingdates and types of training areprovided for)

1.2 Lesson plans for initial, annual,refresher and type anddifference training

1.3 Hand Books – Training Hand Book,SEP

1.4 Examination knowledgequestions and answers, includingpractical assessments

2. FLIGHT DISPATCH TRAINING ROOM INSPECTIONS.NO ITEM2.1 Is the Training Room large

enough to accommodate the number ofplanned trainees

2.2 Is the Training Room equippedwith a white board

2.3 Is the Training Room equippedwith an OHP or equivalent

2.4 Is the Training Room equippedwith a table/desk and a suitable chairfor each individual



Appendix- 4-A


3. TRAINING PORTABLE EMERGENCY EQUIPMENTS INSPECTION

S.NO ITEM CAR/ANO Ref YES/NO Observations

3.1 Is the centre equipped with allthe portable emergency equipmentscarried on board (list the equipmentswith their numbers)

1

2

3

4

5

6

7

8

9

10

11

12

13

4. FLIGHT DISPATCH TRAINING RECORDSS.NO ITEM4.1 Are flight dispatch training

records maintained as



S.NO ITEM CAR/ANO Ref YES/NO Observations5.1 Is the operator equipped to

carry out training in its ownfacility?

5.2 Is the operator carrying out thetraining at an outside facility?

5.3 If yes (5.2) is the facilityapproved by the CAAB?

5.4 Fire Drill - venue, policy andprocedures conform withthe CAAB requirements?

5.5 Ditching Drill- venue, policy andprocedures conform with theCAAB requirements?

5.6 Slide Drill –venue, policy andprocedures Comparable toaircraft type/s ?

S.NO ITEM6.1 Are the instructors approved by

CAAB to carry out instructions forthe aircraft types?

Appendix- 4-B


5. FLIGHT DISPATCH PRACTICAL TRAINING

6. FLIGHT DISPATCH INSTRUCTOR

Any other observations/remarks:

Approval Granted: YES / NOIf No; Reasons:

PLACE:

NAME & SIGNATURE OF FLIGHT DISPATCH

INSPECTOR: DATE:



Appendix-5

FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENT CHECKLIST

Operator: Location:

Date Submitted: Hand Book Issue Number:

Standard/Training Accountable Manager Purpose: Initial/AOC Renewal/Addition, Correction,Amendment etc

Item – 1: Does the Hand Book contain information on the following items?1 . 1 T h e S t ru c t u re o f the Training Organization

Satisfactory Unsatisfactory

1.2 Method of promulgation Satisfactory Unsatisfactory

Item—2: For each flight dispatch course:

2.1 Training Program Outline SatisfactoryUnsatisfactory

2.2 Duration Satisfactory Unsatisfactory

2.3 Syllabus as per CAAB requirements Satisfactory Unsatisfactory

2.4 Completion Standards SatisfactoryUnsatisfactory

Item—3 For Aircraft visit, Familiarization Flight and Proficiency Check:

3.1 Aircraft Visit

3.1.1 Course Outline Satisfactory Unsatisfactory

3.1.2 Syllabus as per CAAB requirements Yes No

3.2 Familiarization Flight and Proficiency Check

3.2.1 Procedure Satisfactory Unsatisfactory

3.2.2 Completion Standards Satisfactory Unsatisfactory

3.2.3 At least one check of Competency in each calendar yearYes NO



Appendix- 5-A

FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENTCHECKLIST

Item—4: For each type of Instructor (tick as appropriate):

4.1 Minimum Requirements Satisfactory Unsatisfactory

4.2 Qualification Process Satisfactory Unsatisfactory

4.3 Completion Standards Satisfactory Unsatisfactory

4.4 CAAB approval process Satisfactory Unsatisfactory

Item—5:5.1 Minimum crew requirements/ qualifications for specified types of trainings


Item 6: Methods of conducting following practical training and standards to beachieved:

6.1 Aircraft Exit Operation Drill Satisfactory Unsatisfactory

6.1 Ditching Drill Satisfactory Unsatisfactory

6.3 Aircraft Slide Drill Satisfactory Unsatisfactory

6.4 Live Fire Fighting Drill Satisfactory Unsatisfactory

6.5 All drills conducted once every three years, are in accordance with CAAB requirements

Item—7:

7.1 Procedure to be followed in case of failures

Yes No




Appendix- 5-B

FLIGHT DISPATCH STANDARD/TRAINING HAND BOOK ASSESSMENTCHECKLIST

Item—8: Training Facilities:

8.1 Classroom size and facilities as per CAAB requirementsYes

No

8.2 Emergency Equipment as per Aircraft Type/sYes No

8.3 Adequate number and type of training Aids Sat Unsat

Completion Record:

All contents are in accordance with CAAB requirements and approval of the Standard/ TrainingHand Book is recommended

All required corrections or additions have been included and approval of theStandard/Training Hand Book is recommended

Any Other Comments:

Name & Signature of the Flight dispatch

Inspector: Date

General:1. To be filled up while assessment of the training Hand Book submitted.2. For every Sat/Unsat selection, a brief comment must be recorded.



Appendix- 6

CAAB selection process and approval criteria for flightdispatch ground instructors/examiners/trainers

Aspiring flight dispatch members desirous of becoming flight dispatchinstructor/examiners/trainers shall undergo a selection process designed to assess that theindividual’s knowledge, capability and competency are suitable for instructor’s role and todetermine the person’s motivation.

In addition, selection of an instructor will be based on criteria intended to define a provencapability in the subject for which he/she expects to instruct in accordance with the desiredcompetencies.

Selection Criteria

1. For the purpose of flight dispatch ground instructor/trainer/examiner selection/approvalfor appointment by air operators, the following requirements shall be satisfactorily fulfilled.

2. All candidates should hold a flight dispatch qualification for which the privilege toinstruct is being sought.

3. The candidates meet at least the minimum flight dispatch experience and knowledge andother requirements as outlined below.

4. Has satisfactorily passed the initial flight dispatch training course

5, Holds the qualifications required to serve as a flight dispatch

6. Holds the minimum graduation degree

7. Has high English language proficiency

8. Has qualified in CAAB required I.T (Instructional techniques) course

9. Has proficiency in the management of CBT(computer-based training) i.e lecture delivery,use of OHP, power presentation etc.

10, Has at least 2 years continual flying experience in Turbo-Prop aircraft and at least 5 yearscontinual flying experience in Jet aircraft

ORHas a total of 10 years of flying experience as a flight dispatch

11. Has satisfactorily completed the appropriate training phases for the aircraft including



recurrent and difference training as an operating flight dispatch

12. Has satisfactorily completed appropriate competency and recency of experience checksas a flight dispatch

13. Has satisfactorily completed the applicable initial or transitional training programme andCAAB approved and observed proficiency checks.

14. Has completed the curricula approved by CAAB for those functions he/she is required toserve, in the following manner:

15. Has satisfactorily conducted training classes for a minimum of 4 hours each of 4 flightdispatch course subjects under supervision of CAAB approved equivalent subject instructor.

16. Has undergone practical instructional checks on operational Standard and functionalactivities of operating flight dispatch on flights comprising of a total of 8 sectors out of which6 in domestic sectors( flying time minimum 30 minutes) and at least 2 sectors on internationalroutes under supervision of CAAB approved equivalent subject instructor.

Approval criteria

1. Operators seeking CAAB approval as cabin crew instructor/examiner/trainer for theiraspiring suitable flight dispatch, shall submit letter through the director of flight operations orchief of training or head of the training organization or the flight dispatch department toDirector Flight Standard & Regulations.

2. The letter should contain all required information and particulars of the candidate/sincluding years and experience of service and subject/s or areas intended for CAAB approval.

3. Evidences (copies) of all documents/certificates must be duly attested by the concernedhead with signature and seal.

4. CAAB may ask for any other paper/document/certificate etc in relevance to the approvalprocess.

5. In case of renewal/revalidation of existing instructorship, the incumbent shall have tosubmit, 60 days (2 months) prior to the date of expiry, all papers and documents relating toactivities and performances during the currency of the previous years of validity.

6. In case of lapses of more than 2 months but less than 12 months in obtaining CAABapproval for renewal/revalidation, the candidate will be required to give 4 demonstrativeclass lectures of 2 hours each in the relevant area/s under the supervision of a CAABapproved equivalent instructor.

7. In case the lapsed period is more than 13 months or more from the date of expiry, thecandidate shall have to complete the full requirement circle.



8. An approved instructor may apply for new subjects or areas along with renewal of existingsubjects/areas with all documentary evidences for CAAB’s approval process.

9. The initial period of validity for the new entrants will vary from 1(one) to 2(two) yearsdepending upon the candidate’s instructional capability on the aircraft type/s and minimumpass marks obtained based on FDI Evaluation Checklist Annex 9 of IHB6-2 after therequired ground test(class room demonstration)

10. On expiry of the initial period of validity, for extension/renewal/re-validation of the flightdispatch instructorship, the incumbent, on selection, shall have instructional capability tests(ground test or class room demonstration & flight test or line check) on the aircraft type/sand the minimum pass marks obtained based on IHB6-2 Annexes 9 & 10 EvaluationChecklists. A further extension of 2/3 years may be given.

11. After satisfactory completion of 2 extensions, a maximum period of 5 years of validitywill be authorized.

12. All approved flight dispatch ground instructors/trainers/examiners shall haveperiodical ground and flight test( class room & line check) under an established surveillanceprogramme by CAAB to be conducted by FDI to ensure that theappointedinstructors/trainers/examiners maintain their competency with respect to their delegated tasksand evaluated under Annexes 9 & 10 Checklists of DIHB.

13. The selected/approved cabin crew ground instructors/trainers/examiners shalldemonstrate their knowledge, skills and qualifications during their approved period ofcurrency when checked/inspected during audit/periodical inspection in class-room or onboard ( ground or flight test) through 2 Checklists of Annexes 9 & 10 of IHB6-2.

14. The applicability of the approval criteria above shall not be effected for those flightdispatch ground instructors/trainers/examiners who, though not having flight dispatchbackground and who, prior to base year 2011, were already CAAB approved flight dispatchinstructors, having acquired high degree of knowledge, skill and competency with respectto their delegated tasks over the years and subsequently given extension/renewal after every 5years.

15. However, For further extension/renewal/re-validation of their instructorship from 2017onwards, they will be under the purview of paras of the approval criteria above.

16. For aircraft type technical training only, CAAB approved subject matter groundinstructor may be authorized to conduct such training that deals with his/her area ofexpertise.17. Approval may be given on one single type of instructional subject like initial or type orSEEP and/or on all the three at one time depending on the instructional capability, knowledgeor skills on the aircraft type.

18. CAAB FDI with their previous flying experience, knowledge, skills as flight dispatchand with instructional ability and teaching expertise, may sometimes, take introductory ordemonstrative classes or give lectures to the flight dispatch of operators when called upon todo so by CAAB.



Appendix-7

Flight dispatch Instructor/Examiner/TrainerEvaluation Checklist

Name of the Instructor/Examiner/Trainer :Type of Evaluation : Initial /Extension/ Renewal / Revalidation

Type of Aircraft :

Subject /Area : Initial / Type / SEEP etc (as applicable)

Date of Evaluation :

S. No Items of Evaluation Scale of marks1 2 3 4 5 6 7 8 9 10

1 Properly attired for the occasion2 Self Introduction3 Course Introduction4 Compliance and relevance with

requirements,syllabus,topic,etc5 Subject Knowledge and

Resourcefulness6 Content flow well-structured7 Organization of Thought8 Analytical Ability9 Self Confidence

10 Language Clarity11 Postures and Gestures12 Eye contacts and positive body language

with participants13 Good listener and answers queries

diligently14 Art of Speaking and Communication

Skills15 Does not always read from the slides16 Use of Conventional Audio Visual Aids

Aids17 Appropriate use of

Illustrations/Animations



Appendix-7A

Flight dispatch Instructor/Examiner/TrainerEvaluation Checklist

18 Use and management of CBTs(Computer/Competency Based Training) orPower Point Presentations

19 Courtesies extended at all opportuneMoments

20 Appropriate conclusion

Pass Mark is 70% on the average and 50% on individual item.

Marks obtained……………out of …………i.e……….%.

The candidate has passed. Satisfactory

The candidate has failed. Unsatisfactory

If Unsatisfactory ,comments by the Flight dispatch Inspector on the areas to be improved.

1.

2.

3.

Can the approval be accorded:

Yes

No

SEAL & SIGNATURE OF THE FDI

DATE:



Appendix 8

Air Operator Flight dispatch Instructor/ Examiner/ Trainer SelectionCHECKLIST

NAME OF THE CCI/EXAMINER/TRAINER: NAME OF THE OPERATOR:

FLIGHT NO: SECTOR: DATE: AIRCRAFT TYPE:

CAPTAIN: F/O: FLIGHT DISPATCH:

SlNo

Average Good Excellent Remarks

01 Dress Turn Out02 Grooming03 Self-Introduction04 Language Proficiency05 Language Clarity06 Gen/Tech Knowledge of

Aircraft Type07 Knowledge of Company Rules08 Knowledge of ICAO(Cabin

Crew) Regulations09 Knowledge of CAAB(Cabin

Crew) Regulations10 Knowledge of

StandardEquipment-

Types,Locations,Operations,11 Knowledge of Phases of Flight12 Knowledge of Flight dispatch

Pre-13 Knowledge of Flight

Dispatch14 Knowledge of Crew/Pax

Baggage Stowage15 Knowledge of Flight

dispatchFDTL-Flight Time,Flight Duty

Time,Total Duty Time, Rest16 Knowledge of Pax EXIT

Sitting Procedures17 Knowledge of Standard Demo

& Announcement18 Knowledge of Crew/Pax Seat

Belt Regulations



APPENDIX-8

Flight dispatchInstructor/Examiner/Trainer

CHECKLIST

SlNo

Check Items Average Good Excellent Remarks

19 Knowledge of Pre-Take-offDuties Of Flight

20 Knowledge of Checklist ofBomb/Explosives/Dangerous

Devices On Board21 Knowledge of Types of

Emergency22 Knowledge of Cabin

Preparation forDitching/Crash Landing

23 Knowledge of Types ofEXITs

24 Knowledge of Types of EXITOperations

25 Knowledge of Slide/RaftOperation

26 Knowledge of Types of ELTOperations

27 Knowledge of Types ofMedical Supplies on Board

28 Knowledge of Administrationof Oxygen to Pax

29 Knowledge of Decompression30 Knowledge of Standard

Feature31 Knowledge of Cabin

Emergency Lights/Signs32 Knowledge of Types of Fires

& Extinguishers33 Knowledge of Flight-Cabin

Crew Comm Devices &Procedures

34 Knowledge of Flight DeckCompartment Access &

Security35 Knowledge of Flight

dispatch

Final Remarks/ Recommendations:

Signature and seal of the

Evaluator(FDI): Date:



APPENDIX-9

FLIGHT OPERATION OFFICER’S LOG BOOK



CAAD – 642 - 2

CIVIL AVIATION AUTHORITYBANGLADESH

Flight Operation Officer’s Log Book No.

Date from

Date to



INSTRUCTIONS1. All Flight Operations Officers/ flight dispatchs are required under CARs to maintain a log book of his

daily activities.

2. Entries should be made neatly and accurately with pen/ball point.

3. The columns given in the log book are self-explanatory.

4. The last column in the log sheet is to be signed for:a) All supervision flights are to be signed by the supervisors

b) All check Inspector/ Examiners.



REF NO

P E R S O N A L D A T A

NAME

DATE OF BIRTH PLACE OF BIRTH

PERMANENT ADDRESS

POSTAL ADDRESS (in pencil)

NAME & ADDRESS OF EMPLOYERS

CAAD – 642-2



N O T E S



YEAR20 .

DATEMONTH

AIRCRAFT CREW NAMES FLIGHT TIME NO. OFLDGS

TYPE REG: NO. P–1 P–2 FROM TO DEPARTURE ARRIVAL

I certify that the entries in this log are correct. THIS PAGE ⎝

BF ⎝

Signature of pilot TOTAL ⎝



DAY NIGHT X – COUNTRY INSTRUCTIONAL TOTAL

FLYING

ΙPAX

SIGNATURE & RCC NO OFINSTRUCTOR/CAA

EXAMINERDAY NIGHTP – 1 P – 3 P – 1 P – 3 P – 1 P – 3 P – 1 P – 3

FLYING HOURSGRAND TOTAL



YEAR20 .

DATEMONTH

AIRCRAFT CREW NAMES ROUTE EXERCISES/ENDORSEMENTS

REMARKS

FLIGHT TIME NO.OF

LDGSTYPE REG: NO. P–1 P–3 FROM TO DEPARTURE ARRIVAL


BF ⎝

Signature of pilot Ι PASSENGER HOURS ARE NOT TO BE INCLUDED IN TOTAL FLYING TOTAL ⎝




FLYING

ΙPAX






YEAR20 .

DATEMONTH


REMARKS

FLIGHT TIME NO.OF



BF ⎝





FLYING

ΙPAX






YEAR20 .

DATEMONTH


REMARKS

FLIGHT TIME NO.OF



BF ⎝





FLYING

ΙPAX






TY P E Q U A L I F I CA TI O N C E R TI F I CA TE

Vehicle/Aeroplane Type Vehicle/Aeroplane Type

Registration No Registration No

Flt Test Date Flt Test date

Result Result

Examiner Examiner

Signature Signature


Registration No Registration No

Flt Test date Flt Test date

Result Result

Examiner Examiner

Signature Signature



TY P E Q U A L I F I CA TI O N C E R TI F I CA TE


Registration No

Re

gistration No Flt Test Date Flt

Test date Result

Re

sult Examiner

Ex

aminer

Signature Signature


Registration No

Re

gistration No Flt Test date Flt

Test date Result

Re

sult Examiner

Ex

aminer

Signature Signature



APPENDIX-10

FLIGHT DISPATCHER DUTY TIMES REGULATIONS & MISCE LLANEOUS

Section Title

1 Shift and duty time

2 Reporting for duty

3Rationalizes Shift Pattern of Flight dispatch/FlightControl Centre

4 Shift/Work Load Change Over

5 General duties

6 Minimum Rest period

7 Duty time Limitation

8 Personal Electronic Devices

9 Physical Fitness and Psychoactive substances

1o Consumption of Psychoactive Substances



APPENDIX-10-A

1. DUTY TIMES REGULATIONS

1.1 Shift and duty time

Air Operator is to follow 08 hours duty time shift pattern in Flightdispatch/Operations Control where a round the clock coverage is requireddue to the flight movements.

1.2 Reporting for duty

All flight dispatcher of a shift shall report for duty at the scheduled timeand be prepared to take over duties assigned. The individual shall prior toassignment be aware of his responsibility, authority and the operationalcriteria associated with the particular assignment.

1.3 Rationalizes Shift Pattern of Flight dispatch/Operations ControlCenter

SHIFT PATTERN SHIFT TIMING WEEKLY OFF WORKING HRS

Morning Shift 0700-1500 LT 02 (two) days GROSS 40 HRS

Afternoon Shift 1500-2300 LT

Evening Shift 2300-0700 LT



1.4 Shift/Workload change over

Shift incharge with DISPATCHER upon accepting a shift, assumeresponsibility and authority over the assigned work load and shall remainon duty until:

d. relived by another shift;

e. person on duty will remain on duty until all flights under his jurisdictionhave terminated or unless he/she has been properly relieved.

f. the shift incharge has been removed from his assignment by a shift withqualified shift incharge.

1.5 General duties Maximum 6 days per week

6 days work 0900-1700 LT Gross 42 hrs with 1 (one) day weekly off

1.6 Minimum Rest Period

1.6. 1 Minimum 12 hours rest period will be provided after each shift.

1.6.2 Minimum 24 hours rest period will be provided after each night shiftunder normal conditions to meet weekly duty hours limitations.

1.6.3 After 5 consecutive shift working days rest period of 48 hours will be

provided.

1.6.4 All the duty hours will be recorded in a register which will be

supervised by GM operations time to time.

1.7 Duty Time Limitation (Excluding over times hours/duties)

1.7.1 Total duty hours not to exceed 40 gross hours per week incase shift

duty and 42 gross hours per week in general duty.

1.7.2 Off days to be planned according to operational requirement to

maintain continuity.



1.8 Personal Electronic Devices

While on duty, Flight dispatch personnel shall not wear headset apparatusfor the purpose of listening to non-operational control related music andbroadcasts. The flight dispatch shall at all times, monitor companycommunications.

1.9 Physical Fitness and Psychoactive substances

If the Flight dispatchs/Operations Officers is taking any psychoactivesubstances which could impair their ability to perform duties andresponsibilities unless specifically declared fit. If the inability extendedmore than one day, he should report to doctor for fitness certification orany other advice by the authorized doctor.

1.9.1 Consumption of Psychoactive Substances

It has been proven that the consumption of psychoactive substances has adetrimental effect on the efficiency for some hours after it has beenconsumed.

The following rules shall be observed at all times:

a. prohibits the exercise of duties while under the influence ofpsychoactive substances.

b. prohibits the problematic use of psychoactive substances.

c. requires that all personnel who are identified as engaging in any kind ofproblematic use of psychoactive substances are removed from safety-critical functions.

d. conforms to the requirements of the authority



APPENDIX-11

FLIGHT DISPATCH / FLIGHT OPERATIONS OFFICER’S HANDBOOK INSPECTION CHECKLIST

SL. No. INTRODUCTION

0.1

Annex 6, Part I, and Part III, Section II, requires an operator to establish and maintain a method ofcontrol and supervision of flight operations that is approved by CAA Bangladesh.

Responsibility for operational control can be delegated only to the pilot-in-command, and to a flightoperations officer / flight DISPATCH if the approved method of control and supervision offlight operations requires the use of flight operations officer/flight dispatch personnel. Because of thenature and extent of the duties and responsibilities involved in the supervision of flight operations, theCAA Bangladesh and the operator should consider the advantages of an approved method of controland supervision of flight operations requiring the services of a flight operations officer/flight dispatch.

In such a system, the flight operations officer/flight dispatch is assigned to duty in the companyoperations control centre and is responsible, while on duty, for carrying out the operational controlprocedures and policies specified in the operations Hand Book. The flight operations officer/flightdispatch may be licensed or not depending upon the requirements of CAA Bangladesh.

0.2

The operations Hand Book should specify the responsibilities and functions assigned to flightoperations officers/flight dispatchs. The actual responsibilities assigned are part of the approvedmethod of control and supervision of flight operations. Annex 6, Part I, and Part III, Section II, givesinformation on the duties of flight operations officers/flight dispatchs. The duties assigned will be verysimilar for all such operations personnel, whether licensed or unlicensed.

0.3

The responsibilities of a flight operations officer/flight dispatch include the provision of assistance tothe pilot-in-command in flight preparation; completion of operational and ATS flight plans; liaison withthe air traffic, meteorological and communication services; and the provision to the pilot-in-commandduring flight of information necessary for the safe and efficient conduct of the flight.

Flight operations officers/flight dispatchs should also be responsible for monitoring the progress ofeach flight under their jurisdiction and for advising the pilot-in-command of company requirements forcancellation, re-routing or re-planning, should it not be possible to operate as originally planned. Inconnection with the foregoing, it should be understood that the pilot-in-command is the personultimately responsible for the safety of the flight.

0.4 Operators may mark as “Not Applicable” in those areas which are not relevant to the type ofoperations currently being conducted.

OPERATOR DOC. FOR CAA1.0 AUTHORISED OPERATIONS REF. NO. BangladeshUSE SAT/UNSAT

1.1Are the operations that may and may not beconducted according to the Ops. Specs.(including areas of operation) clearly specified?

1.2

Are there clear definitions of domestic,international and supplemental operations?Are there clear definitions of the rules underwhich each of these operations is conducted?

1.3Are the applicable regulations identified and theoperator’s policies applicable to each type ofoperation clearly stated?

2 HANDBOOKS

2.1Is there a section of the Ops Hand Book, PartA in which the policy and guidance for

control has been collected for the guidance offlight crews and DISPATCHs?

2.2 Are the topics listed on this job aid adequatelycovered?

2.3 (Is the applicable section of the Ops HandBook, Part A readily available to DISPATCHsand flight crews while they perform their duties?

2.4 Is the copy of the operator’s Ops Hand Book,Part A that is available to DISPATCHs or flightcrews current?

3 ORIGINAL RELEASE



3.1 Are the conditions clearly stated under which aflight may and may not be dispatched?

3.2 Are the conditions stated under which a flightmust be re-routed, delayed, or cancelled?

3.3 Does the flight release contain all requiredelements?

3.4 Are limitations required in the remarks of therelease?

3.5 Is a written copy of weather reports andforecasts (including PIREPs) and NOTAMsattached to the release and provided to theflightcrew?

4 RESPONSIBILITY FOR PRE-DEPARTUREFUNCTIONS

4.1 Are the responsibility and procedures foraccomplishing the following functions clearlyspecified?

4.2 Crew assignment?4.3 Load planning4.4 Flight planning4.5 Release of the aircraft from maintenance4.6 Control of MEL and CDL limitations4.7 Weight and balance

4.8 Have adequate procedures for crosscheckingand verifying these activities been established?

4.9 Is each of these procedures effective?

4.10W hat means has the operator established for thePIC and DISPATCH to ensure that each ofthese functions has been satisfactorilyaccomplished before the aircraft departs?

5 DISPATCH BRIEFING

5.1 How do the operator’s procedures provide forbriefing of the PIC by the DISPATCH?

5.2 Is the minimum content of the briefing specifiedand adequate?

6 DUAL RESPONSIBILITY

6.1 How are the signatures of both the PIC and theDISPATCH on the dispatch releaseaccomplished?

6.2 Is the PIC’s obligation to operate the flightaccording to the release, or to obtain an

amended release, clearly stated?

7 FLIGHT-FOLLOWING

7.1 Are the DISPATCH’s flight-followingrequirements and procedures clearly stated?

7.2 Is policy and guidance provided to flight crewsand DISPATCHs for monitoring fuel en route?

7.3 Are flightcrew reporting requirements andprocedures clearly stated?

7.4 Are there specified procedures for DISPATCHs tofollow when a required report is not received?

7.5 Is a record of communication made andretained?

8 INABILITY TO PROCEED AS RELEASED

8.1 Is a policy stated concerning the PIC’s latitudeto deviate from a dispatch release withoutobtaining a new release?

8.2

Is there specific and adequate direction andguidance to PICs and DISPATCHs for theactions to take when a flight cannot becompleted as planned (such as destinations oralternates below minimums, runways closed orrestricted)?



8.3 Are there procedures to follow in case ofdiversion or holding specifically and clearlystated?

9 Weather

9.1 Does the operator obtain weather reports froman approved source?

9.2

Are procedures for making flight movementforecasts clearly specified?Are those individuals authorized to make a flightmovement forecast clearly specified?Are other individuals specifically prohibited frommaking flight movement forecasts?

9.3 Does the operator have an adverse weathersystem?

9.4

Does the operator have adequate procedures forproviding the latest available weather reportsand forecasts to flight crews while the flight is enroute?

9.5Does the operator have adequate procedures forupdating weather information when the aircraft isdelayed on the ground?

10 WEATHER MINIMUMS

10.1 Is release under VFR authorized by CAA

10.2If so, has the forecast and actual weatherallowed VFR flight to destination on those flightsso released?

10.3 Have turbojet aircraft been released under VFR?

10.4 Are IFR departure minimums authorized by CAA

10.5W hen flights are released with the departureairport below landing minimums, are takeoffalternates named on the dispatch release?

10.6 Are destination weather minimums authorizedby CAA Bangladesh?

10.7 Weather minimums for “high minimums”captains followed?

10.8

W hen a flight is released to a destination belowCAT I minimums, is that aeroplane typeauthorized at CAT II or CAT III operations at thatlocation?

10.9When destination alternates are required, arethey named on the dispatch release?

10.10Is the weather at the named alternate airportequal or better than that required by regulation?

10.11Is “marginal” defined for the designation of twoalternates on the dispatch release?

10.12 Are two alternates designated when required?

10.13 Are DISPATCHs made aware of these limitationsbefore dispatching a flight?

10.14Do weather forecasts from the trip records showthat these limits have been complied with fordispatch?

11 SELECTION OF ALTERNATES

11.2 Is policy, direction, and guidance provided for theselection of alternates?

11.3 Is terrain and engine-out performanceconsidered in the alternate selection?

12 NOTAMs

12.1 Is the required NOTAM information provided(Class I, Class II, and Local)?



13 INFORMATION

13.1What provisions does the operator make forsupplying airport and navigation information?

13.2W hat means does the operator use to complywith the requirement for an airport data system?Is it adequate?

13.3Are flight crews provided with written flight plansfor monitoring flight progress and fuel burn?

13.4How does the operator provide data toDISPATCHs on takeoff and landing minimums ateach airport?

13.5 Do DISPATCHs have immediate access tosuch data?

13.6Are provisions made for nonstandard operations,such as inoperative centerline lighting?

14 FUEL

14.1

14.2

Are all the required increments of fuel provided(start and taxi, takeoff to arrival at destination,approach and landing, missed approach,alternate fuel, 45 minutes of reserve, andcontingency fuel)?

Are the operator’s policies concerningcontingency fuel adequate for the environmentin which operations are conducted?

14.3 Are there minimum fuel procedures specified forboth DISPATCHs and PICs?When aircraft are dispatched without analternate, is adequate contingency fuel carried

14.4 for unforecast winds, terminal area delays,runway closures, and contingencies?

15 EMERGENCY PROCEDURES

Are emergency action procedures and15.1 checklists published and readily available for the

following emergencies?

15.2 In-flight Emergency

15.3 Crash

15.4 Overdue or missing aircraft

15.5 Bomb threat

15.6 Hijacking

16 CHANGEOVER PROCEDURES

Is an adequate overlap provided for the16.1 DISPATCH being released to brief the

oncoming DISPATCH on the situation?

17 TRIP RECORDS

17.1 Are the required trip records carried todestination?

17.2 Are trip records retained for 30 days?

Overall assessment – SAT/ UNSAT

Inspector Name and Signature Date



Chief, Flight Operations Section Date



APPENDIX-12

Operational Control Checklist

Inspection Ref No. #: Inspection Date:Inspector Name:

Organisation: Place:Manager / PIC / ExaminerAircraft Type(s)Yes No N/A QuestionPOLICIES AND PROCEDURESAuthorised Operations.

□ □ □ Are the operations that may and may not be conducted according tothe OpSpecs (including areas of operation) clearly specified?

□ □ □ Are there clear definitions of scheduled and charter operations? Arethere clear definitions of the rules under which each of these

□ □ □ Are the applicable IANR identified and the operator‘s policiesapplicable to each type of operation clearly stated?

Hand Books.

□ □ □ Is there a section of the operations Hand Book in which the policy andguidance for operational control have been collected for the guidanceof flight crews and Flight operations officer/flight dispatch?

□ □ □ Are the topics listed on this job aid adequately covered?

□ □ □ Is the applicable section of the operations Hand Book readilyavailable to flight operations officer/flight dispatch and flight crewswhile they

□ □ □ Is the copy of the operator’s operations Hand Book that is available toflight

Original Release.

□ □ □ Are the conditions clearly stated under which a flight may and may notbe dispatched/released?

□ □ □ Are the conditions stated under which a flight must be re-routed,delayed, or cancelled?

□ □ □ Does the flight release contain all the required elements?

□ □ □ Are limitations required in the remarks of the release?

□ □ □ Is a written copy of weather reports and forecasts (including PIREPs)and NOTAMs attached to the release and provided to the flight crew?

Responsibility for Pre-departure Functions.

□ □ □ Are the responsibility and procedures for accomplishing the followingfunctions clearly specified?

□ □ □ a. Crew assignment

□ □ □ b. Load planning

□ □ □ c. Aircraft routing

□ □ □ d. Flight planning

□ □ □ e. Release of the aircraft from maintenance

□ □ □ f. Control of MEL and CDL limitations

□ □ □ g. Weight and balance



□ □ □ Have adequate procedures for cross-checking and verifying theseactivities been established?

□ □ □ Is each of these procedures effective?

□ □ □ What means has the operator established for the PIC and flightoperations officer/flight DISPATCH to ensure that each ofthesefunctions has been satisfactorily accomplished before the aircraft

Flight Operations Officer/Flight dispatch Briefing.

□ □ □ How do the operator‘s procedures provide for briefing of the PIC by theflight operations officer/flight dispatch?

□ □ □ Is the minimum content of the briefing specified and adequate?

□ □ □ Other / Remarks

Dual Responsibility.

□ □ □ How are the signatures of both the PIC and the flight operationsofficer/flight dispatch on the dispatch release accomplished?

□ □ □ Is the PICs obligation to operate the flight according to the release, orto obtain an amended release, clearly stated?

Flight Following.

□ □ □ Are the flight operations officer/flight dispatch’s flight followingrequirements and procedures clearly stated?

□ □ □ Is policy and guidance provided to flight crews and flight operationsofficers/DISPATCHs for monitoring fuel en route?

□ □ □ Are flight crew reporting requirements and procedures clearly stated?

□ □ □ Are there specified procedures for flight operations officer/flightDISPATCHs to follow when a required report is not received?

□ □ □ Is a record of communications made and retained?

Inability to Proceed as Released.

□ □ □ Is a policy stated concerning the PICs latitude to deviate from adispatch release without obtaining a new release?

□ □ □ Is there specific and adequate direction and guidance to PICs and flightoperations officer/flight dispatchs for the actions to take when a flightcannot be completed as planned (such as destinations or alternatesbelow minima, runways closed or restricted)?

□ □ □ Are procedures to follow specifically and clearly stated in case ofdiversion or holding?

Weather.

□ □ □ Does the operator obtain weather reports from an approved source?

□ □ □ Are forecasts based on approved weather reports?

□ □ □ Does the operator have an adverse weather system?

□ □ □ Does the operator have adequate procedures for providing the latestavailable weather reports and forecasts to flight crews while the flight isen route?

□ □ □ Does the operator have adequate procedures for updating weatherinformation when the aircraft is delayed on the ground?

Weather Minima.

□ □ □ Is release under VFR authorised?

□ □ □ If so, has the forecast and actual weather allowed VFR flight todestination on those flights so released?

□ □ □ Have turbojet aircraft been released under VFR?

□ □ □ What IFR departure minima are authorised?

□ □ □ When flights are released with the departure aerodrome below landingminima, are takeoff alternates named on the dispatch release?

□ □ □ What destination weather minima are authorised?



□ □ □ What weather minima are authorised for captains under the SOPs thatdo not meet the requirements of IANR.OPS 456.

□ □ □ When destination alternates are required, are they named on thedispatch release?

□ □ □ Is the weather at the named alternate aerodrome equal or better thanthat required by the SOPs?

□ □ □ Is “marginal” defined for the designation of two alternates on thedispatch release?

□ □ □ Are two alternates designated when required?

□ □ □ How does the operator ensure that flight operations officer/flightdispatchs are aware of these limitations before dispatching a flight?

□ □ □ Do weather forecasts from the trip records show that these limits havebeen complied with for dispatch?

Selection of Alternates.

□ □ □ Is policy, direction, and guidance provided for the selection ofalternates?

□ □ □ Is terrain and engine-out performance considered in the alternateselection?

NOTAMs.

□ □ □ Is the required NOTAM information provided?

Information.

□ □ □ What provisions does the operator make for supplying aerodrome andnavigation information?

□ □ □ What means does the operator use to comply with the requirement foran aerodrome data system? Is it adequate?

□ □ □ Are flight crews provided with written flight plans for monitoring flightprogress and fuel burn?

□ □ □ How does the operator provide data flight operations officer/flightdispatchs on takeoff and landing minima at each aerodrome?

□ □ □ Do flight operations officer/flight dispatchs have immediate access tosuch data?

□ □ □ Are provisions made for non-standard operations, such as inoperativecentreline lighting?

Fuel.

□ □ □ Are all the required increments of fuel provided (start and taxi, takeoffto arrival at destination, approach and landing, missed approach,alternate fuel, 30 minutes of reserve, and contingency fuel)?

□ □ □ Are the operator‘s policies concerning contingency fuel adequate forthe environment in which operations are conducted?

□ □ □ Are there minimum fuel procedures specified for both flight operationsofficer/flight dispatchs and PICs?

□ □ □ When aircraft are dispatched/released without an alternate, is adequatecontingency fuel carried for unforcasted winds, terminal area delays,runway closures, and contingencies?

Emergency Procedures.

□ □ □ Are emergency action procedures and checklists published and readilyavailable for the following emergencies?

□ □ □ a. In-flight Emergency

□ □ □ b. Crash

□ □ □ c. Overdue or missing aircraft

□ □ □ d. Bomb threat

□ □ □ e. Hijacking



Changeover Procedures.

□ □ □ Is an adequate overlap provided for the flight operations officer/flightDISPATCH being released to brief the oncoming flightoperations officer/flight dispatch on the situation?

Trip Records.

□ □ □ Are the required trip records carried to destination?

□ □ □ Are trip records retained for the period specified by the CAA?

General / Remarks



APPENDIX-13

VALIDATION OF LICENCES OF FLIGHT OPERATIONS OFFICERSISSUED BY OTHER CONTRACTING STATES OF ICAO

1. GENERAL 5. PERIOD OF VALIDITY2. DEFINITIONS 6. PRIVILEGES OF THE VALIDATION.3. DOCUMENTS TO BE SUBMITTED4. PROCESSING OF THE DOCUMENTS

1. GENERAL

1.1 Requirement.

Rule- 42 of ANO of CAAB requires that no Flight Operation Officer ofan Operator in Bangladesh shall perform the duties of a FlightOperations Officer unless he holds license granted or rendered validunder Rule- 21 (2) (b) of ANO of CAAB that outlines the procedures forvalidating the license or certificate issued by other Contracting State ofICAO.

1.2 Scope.

This order prescribes the procedures regarding issue of certificate ofvalidation to the holder of the licences of Flight Operations Officersissued by other Contracting States of ICAO. Certificate of

Validation issued under this order should not be considered as a plannedsubstitute of the requirement of holding an original licence issued byCAAB

2. DEFINITIONS

2.1 For the purpose of this Order, the definitions as mentioned under the Rule-2 ofof the Civil Aviation Air Navigation Orders shall apply. Where a particular definitionis not given under the Regulation, the under mentioned definitions shall apply:

(a) “Expiry type of licence” means a licence having a fixedexpiry date mentioned in the licence.

(b) “Licensing authority” means the Authority designated by aContracting State responsible for the licensing of personnel.

(c) “Non-expiry type of licence” means a licence which does nothave any expiry date mentioned in the licence.



(d) “Rendering a licence valid” means the actions taken by CAAB inaccepting a licence issued by another Contracting State as equivalent tothe licence issued by CAAB.

3. DOCUMENTS TO BE SUBMITTED

3.1 For obtaining certificate of validation, the applicant must submit thefollowing documents in English:

(a) Curriculum vitae with two copies of recently taken photographs; (b)Photocopy of valid Passport, in case of foreign national;

(c) Photocopy of valid FOO licence;(d) Certificate of having performed the duties of FOO during the

preceding 90 days;(e) Photocopy of the appointment letter issued by the employer in

Bangladesh in accordance with the prevailing regulations of theGovernment of Bangladesh.

4. PROCESSING OF THE DOCUMENTS

4.1 On receiving all the required documents, the applicant will be issued with anacknowledgement. Contact shall be established with the licensing authority forverification purposes. After being satisfied with the initial scrutiny, theapplicant will be informed to appear for interview along with the followingdocuments in original.

(a) Valid Passport, in case of foreign national; (b)Valid FOO licence;

(c) Certificate if Experience; and(d) Appointment letter issued by the employer in Bangladesh in

accordance with the prevailing regulations of the Government ofBangladesh.

4.2 The applicant will be informed to undergo a written examination on thesubject of ‘Air Law’.

4.3 After passing the written examination on the subject as mentioned in 4.2, theapplicant will be asked to appear for oral examination on ‘Procedures on theduties and responsibilities of a Flight Operations Officer’.

4.4 Passing marks for both written and oral examinations shall be 70%.



5. PERIOD OF VALIDITY

After fulfillment of the requirements as mentioned in paras: 4 & 5, the licence of theapplicant may be validated for a period:

(a) not exceeding the validity period of the original licence, in case theapplicant holds expiry type of licence.

(b) not exceeding 06 (six) months in case the applicant holds non-expiry type oflicence.

6. PRIVILEGES OF THE VALIDATION

Privileges of the certificate of validation shall be in accordance with the privilegesgranted for type of licence as specified in Rule-42 of the ANO of CAAB.



APPENDIX-14

AIR OPERATOR SURVEILLANCE (OPERATIONS CONTROL)

This chapter provides detailed guidance for the evaluation of an AOC holder’s proposedoperational control structure and methodology and inspection of the on-going processes.

1 GENERAL POLICY

A. The information in this chapter should be used by operations Inspector whenplanning, conducting, and reporting on operational control inspections.

B. Operational control inspections are applicable to all AOC holders, with specificemphasis on those operating large and/or commuter flights.

1. AOC holders. The inspection of the operational control function of these AOCholders is accomplished during a operations structure inspection.

2. Inspection of Operational Control Functions at Line Stations. An operational controlinspection is conducted at the facility where the operator authorizes or releasesflights. Operators commonly perform limited operational control functions at linestations, but they may not authorize or release flights at these locations. The linestation portion of operational control functions is inspected during station facilitiesinspections.

2 OBJECTIVES

A. An operational control inspection has two primary objectives.

1. The first objective is for the inspector or team to ensure that the operator is incompliance with the minimum requirements of the CAR ‘84 and the operationsspecifications (Ops Specs).

2. The second objective is to ensure that the operator's system of controlprovides positive assurance of public safety. The operator must meet bothobjectives to obtain and retain an operating certificate.

B. To make this determination, the inspector or team must evaluate the operator toensure that the following criteria are met:

1. Responsibility for operational control is clearly defined

2. An adequate number of operational control personnel are provided

3. Applicable Hand Books contain adequate policy and guidance to allow operationalcontrol personnel and flight crews to carry out their duties efficiently,effectively, and with a high degree of safety

4. Operational control personnel are adequately trained, knowledgeable, andcompetent in the performance of their duties

5. Flight control personnel and flight crews have been provided with thenecessary information for the safe planning, control, and conduct of all flights



6. The operator provides adequate facilities

7. The operator performs all operational control functions required by theregulations

8. The operator performs all functions necessary to provide adequate operationalcontrol in the environment in which the operations are conducted

9. Adequate emergency procedures and contingency plans have been formulated

3 PRACTICES AND PROCEDURES

Inspector conduct operational control inspections through systematic Hand Bookreviews, records inspections, observations, and interviews.

3.1 INSPECTOR PREPARATION AND HAND BOOK REVIEW

A. Inspector should become familiar with the operational control sections of theoperator's Ops Hand Book, Part A.

B. This Hand Book review is both the first step in the inspection processand preparation for subsequent steps.

3.2 RECORDS CHECKS, INTERVIEWS, AND OBSERVATIONS

A. The inspector should establish with the operator a mutually convenient time forconducting the records checks and interviews.

B. Inspector must conduct interviews with both management and working levelpersonnel to meet inspection objectives. Inspector should plan theseinterviews so that the required information can be obtained without distractingpersonnel from their duties and responsibilities. To prevent intruding into actualoperations, the inspector should, if possible, conduct these interviews privatelyand away from the flight control center.

C. Inspector must observe actual flight release operations. Before beginningthese observations, an inspector should request a tour of the operator's facilityfor orientation, during which the inspector should observe a number ofdifferent people at work. The inspector should ask questions; however, caremust be taken not to distract or interfere with the individuals in theperformance of their assigned duties. An effort should be made by theinspector to make observations during periods of peak activity, adverseweather, or during non-routine operations. POIs of large operators shouldarrange to have these observations conducted at random times throughout theyear, preferably in periods of inclement weather.



D. Inspector should observe competency checks being conducted to evaluate theknowledge level of persons involved in operational control and the performanceof the supervisor.

4 OPERATIONAL CONTROL REVIEWAREAS

In addition to the job aid at the end of this evaluation guidance, the following guidance isprovided for training and consideration:

4.1 AUTHORIZED OPERATIONS

A. Are the operations that may and may not be conducted according to the OpsSpecs (including areas of operation) clearly specified?

B. Are there clear definitions of types of operations authorized? Are there cleardefinitions of the rules under which each of these operations is conducted?

C. Are the applicable CAR ‘84 Parts identified and the operator's policies applicableto each type of operation clearly stated?

D. Are the topics listed on this job aid adequately covered?

E. Is the applicable section of the Ops Hand Book, Part A readily availableto operational control persons and flight crews while they perform their duties?

F. Is the copy of the operator's Ops Hand Book, Part A that is available tooperational control persons or flight crews current?

.4.2 ORIGINAL RELEASE

A. Are the conditions clearly stated under which a flight may and may not bedispatched?

B. Are the conditions stated under which a flight must be rerouted, delayed, orcanceled?

C. Does the flight release contain all the required elements?

D. Are limitations required in the remarks of the release?

E. Is a written copy of weather reports and forecasts (including PIREPs) andNOTAMs attached to the release and provided to the flightcrew?



4.3 RESPONSIBILITY FOR PREDEPARTURE FUNCTIONS

A. Are the responsibility and procedures for accomplishing the following functionsclearly specified?

1. Crew assignment;

2. Load planning;

3. Aircraft routing;

4. Flight planning;

5. Release of the aircraft from maintenance;

6. Control of MEL and CDL limitations;

7. Weight and balance.

B. Have adequate procedures for cross checking and verifying these activitiesbeen established?

C. Is each of these procedures effective?

D. What means has the operator established for the PIC and operational controlperson to ensure that each of these functions has been satisfactorilyaccomplished before the aircraft departs?

4.4 PILOT BRIEFING

A. How do the operator's procedures provide for briefing of the PIC by theoperational control person?

B. Is the minimum content of the briefing specified and adequate?

C. How are the signatures of both the PIC and the operational control person onthe dispatch release accomplished?

D. Is the PICs obligation to operate the flight according to the release, or toobtain an amended release, clearly stated?

4.5 FLIGHT FOLLOWING

A. Are the operational control person's flight following requirements andprocedures clearly stated?

B. Is policy and guidance provided to flight crews and operational control personsfor monitoring fuel en-route?

C. Are flight crew reporting requirements and procedures clearly stated?

D. Are there specified procedures for operational control persons to follow when arequired report is not received?

E. Is a record of communications made and retained?



4.6 INABILITY TO PROCEED AS RELEASED

A. Is a policy stated concerning the PICs latitude to deviate from a dispatchrelease without obtaining a new release?

B. Is there specific and adequate direction and guidance to PICs and operationalcontrol persons for the actions to take when a flight cannot be completed asplanned (such as destinations or alternates below minimums, runways closedor restricted)?

C. Are procedures to follow specifically and clearly stated in case of diversion orholding?

4.7 WEATHER

A. Does the operator obtain weather reports from an approved source?

B. Are forecasts based on approved weather reports?

C. Does the operator have a weather forecasting?

D. Are procedures for making flight movement forecasts clearly specified?

E. Are those individuals authorized to make a flight movement forecast clearlyspecified?

F. Are other individuals specifically prohibited from making flight movementforecasts?

G. Does the operator have an adverse weather system?

H. Does the operator have adequate procedures for providing the latest availableweather reports and forecasts to flight crews while the flight is en-route?

I. Does the operator have adequate procedures for updating weather informationwhen the aircraft is delayed on the ground?

4.8 WEATHER MINIMUMS

A. Is release under VFR authorized by the Ops Specs?

B. If so, has the forecast and actual weather allowed VFR flight to destination onthose flights so released?

C. Have turbojet aircraft been released under VFR?

D. What IFR departure minimums are authorized by the Ops Specs?

E. When flights are released with the departure airport below landing minimums,are takeoff alternates named on the dispatch release?



F. What destination weather minimums are authorized?

G. What weather minimums are authorized for "high minimums" captains?

H. How does the operator ensure compliance with the Ops Specs (operablecenterline lighting and 15% additional runway for turbojet operations foroperations below 300 and 3/4)?

I. When a flight is released to a destination below CAT I minimums, is thatairplane type authorized at CAT II or CAT III operations at that locationaccording to the Ops Specs?

J. When destination alternates are required, are they named on the dispatchrelease?

K. Is the weather at the named alternate airport equal or better than thatrequired by the Ops Specs?

L. Is "marginal" defined for the designation of two alternates on the dispatchrelease?

M. Are two alternates designated when required?

N. How does the operator ensure that operational control persons are aware ofthese limitations before dispatching a flight?

O. Do weather forecasts from the trip records show that these limits have beencomplied with for dispatch?

4.9 SELECTION OF ALTERNATES

A. Is policy, direction, and guidance provided for the selection of alternates?

B. Is terrain and engine-out performance (drift-down) considered in the alternateselection?

4.10 NOTAMS

A. Is the required NOTAM information provided (Class I, Class II, and Local)?

4.11 INFORMATION

A. What provisions does the operator make for supplying airport andnavigation information?

B. What means does the operator use to comply with the requirement for anairport data system? Is it adequate?

C. Are flight crews provided with written flight plans for monitoring flightprogress and fuel burn?



D. How does the operator provide data to operational control persons ontakeoff and landing minimums at each airport?

E. Do operational control persons have immediate access to such data?

F. Are provisions made for nonstandard operations, such as inoperativecenterline lighting?

4.12 FUEL

A. Are all the required increments of fuel provided (start and taxi, takeoff toarrival at destination, approach and landing, missed approach, alternatefuel, 45 minutes of reserve, and contingency fuel)?

B. Are the operator's policies concerning contingency fuel adequate for theenvironment in which operations are conducted?

C. Are there minimum fuel procedures specified for both operationalcontrol persons and PICs?

D. When aircraft are dispatched without an alternate, is adequatecontingency fuel carried for un-forecast winds,terminal area delays,runway closures, and contingencies?

4.13 EMERGENCY PROCEDURES.

A. Are emergency action procedures and checklists published and readilyavailable for the following emergencies?

1. Inflight Emergency

2. Crash

3. Overdue or missing aircraft

4. Bomb threat

5. Hijacking

4.14 CHANGEOVER PROCEDURES

A. Is an adequate overlap provided for the operational control person beingreleased to brief the oncoming operational control person on the situation?

4.15 TRIP RECORDS

A. Are the required trip records carried to destination?

B. Are trip records retained for 30 days?



5. OPERATIONAL CONTROL PERSONS

5.1 QUALIFICATION

A. Are all operational control persons certified?

B. Have all operational control persons successfully completed a competencycheck within the eligibility period?

C. Have all operational control persons completed route familiarization within thepreceding 12 calendar months? How does the operator ensure that operationalcontrol persons are currently familiar with the areas in which they work?

5.2 KNOWLEDGE OF WEATHER

A. Are operational control persons knowledgeable about the following weatherconditions?

1. Surface (fronts, fog, low ceilings, etc.)

2. Upper Air (tropopause, jet streams)

3. Turbulence (pressure and temperature gradients)

4. Severe (low level windshear, microburst, icing, thunderstorms)

B. Can operational control persons read a terminal report, forecast accurately andinterpret the meanings?

C. Can operational control persons read various weather depiction charts andinterpret the meanings?

D. Can operational control persons read upper air charts and interpret themeanings?

5.3 KNOWLEDGE OF THE AREA

A. Do operational control persons immediately recognize the airport identifiers forthe airports in the area in which they are working?

B. Are operational control persons generally familiar with the airports in the areain which they are working (number and length of runways, availableapproaches, general location, elevation, surface temperature limitations)?

C. Are operational control persons aware of which airports, in the areas in whichthey are working, are special airports, and why?

D. Are operational control persons aware of the terrain surrounding the airports inthe areas in which they are working?

E. Are operational control persons aware of dominant weather patterns andseasonal CAR ‘84iations of weather in the area?

F. Are operational control persons aware of route segments limited by drift down?



5.4 KNOWLEDGE OF AIRCRAFT AND FLIGHT PLANNING

A. Are operational control persons aware of the general performancecharacteristics of each airplane with which they are working (such as averagehourly fuel burn, holding fuel, engine out, drift down height, effect of anadditional 50 knots of wind, effect of a 4,000 foot lower altitude, crosswindlimits, maximum takeoff and landing weights, required runway lengths)?

B. Can operational control persons read and explain all the items on the operator'sflight plan?

5.5 KNOWLEDGE OF POLICY

A. Are operational control persons knowledgeable of the Ops Specs, particularlysuch items as authorized minimums?

B. Are operational control persons aware of the policies and provisions of theoperator's Hand Book as discussed under policies and procedures?

5.6 KNOWLEDGE OF RESPONSIBILITIES

A. Are operational control persons knowledgeable of their responsibilities underthe CAR ‘84 Part (such as briefing PIC; canceling, rescheduling, or diverting forsafety; in-flight monitoring; in-flight notification of PIC)?

B. Are operational control persons knowledgeable of their responsibilities underthe operator's Hand Book?

C. Are operational control persons aware of their obligation to declareemergencies?

5.7 PROFICIENCY

A. Are operational control persons competent in the performance of their assignedduties?

B. Are operational control persons alert for potential hazards?

5.8 DUTY TIME

A. Are the regulatory duty time requirements being complied with?

5.9 SUPERVISORS

A. Qualification - Are supervisors qualified and current as operational controlpersons?

B. Conduct of Checks - Are competency checks appropriate, thorough, andrigorous?



5.10 FACILITIES AND STAFF A.

Physical

B. Is enough space provided for the number of people working in the dispatchcenter?

C. Are the temperature, lighting, and noise levels conducive to effective humanperformance?

D. Is the access to the facility controlled?

5.11 INFORMATION

A. Are operational control persons supplied with all the information they require(such as flight status, maintenance status, load, weather, facilities)?

B. Is the information effectively disseminated and displayed?

C. Can information be quickly and accurately located without overloading theoperational control person?

D. Are real time weather displays available for adverse weather avoidance?

5.12 COMMUNICATIONS

A. Can an operational control person establish rapid and reliable radiocommunications (voice or ACARS) with a captain when a flight is parked at thegate?

B. How much time does it take to deliver a message to an en-route flight and geta response?

C. Are direct voice radio communications available at all locations?

D. Are they reliable? If communications facilities are shared with other airlines,does traffic congestion preclude rapid contact with a flight?

E. If hub and spoke operations are conducted, are there adequate communicationfacilities available to contact and deliver a message to all arriving flights withina 15 minute period?

F. Are backup communications links available in case of a failure of the primarylinks?

5.13 MANAGEMENT

A. Has overall responsibility for operations in progress been assigned to oneindividual who can coordinate the activities of all of the operational controlpersons?

B. Have procedures been established for coordinating with central flow control?

C. Have adequate internal communications links been established?



5.14 WORKLOAD

A. What method does the operator use to show compliance with the requirementto assign enough operational control persons during periods of normaloperations and periods of non-routine operations?

B. Are the operator's methods adequate?

C. Do operational control persons have enough time to perform both dispatch andflight following duties in a reasonable manner?

6.POLICIES AND PROCEDURES.

6.1 AUTHORIZED OPERATIONS

A. Are the operations that may and may not be conducted according to the OpsSpecs, including areas of operation, clearly specified?

6.2 HAND BOOKS

A. Is there a section of the Ops Hand Book, Part A in which the policy andguidance for operational control has been collected for the guidance of flightcrews and flight followers?

B. Are the topics listed on this job aid adequately covered?

C. Is the applicable section of the Ops Hand Book, Part A readily available to flightfollowers and flight crews while they perform their duties?

D. Is the operator's Ops Hand Book, Part A current?

6.3 ORIGINAL RELEASE

A. Are the conditions clearly stated under which a flight may and may not bereleased?

B. Are the conditions stated under which a flight must be rerouted, delayed, orcanceled?

C. Does the flight release contain all of the required elements?

D. Are limitations placed in the remarks?

E. What provisions are made for PICs and flight followers

to obtain weather reports and forecasts (including PIREPs and

NOTAMs)?

6.4 RESPONSIBILITY FOR PREDEPARTURE FUNCTIONS

A. Are the responsibilities and procedures clearly specified for accomplishing thefollowing functions?



1. Crew assignment

2. Load planning

3. Aircraft routing

4. Flight planning

5. Release of the aircraft from maintenance

6. Control of MEL and CDL limitations

7. Weight and balance

B. Have adequate procedures been established for cross checking and verifyingthese activities?

C. Is each of these procedures effective?

D. What means has the operator established for the PIC and flight follower toensure that each of these functions has been accomplished satisfactorily beforethe aircraft departs?

6.5 DUAL RESPONSIBILITY

A. How is the concurrence of the flight follower obtained before the PIC signs therelease?

B. Is the PICs obligation to operate the flight according to the release or to obtainconcurrence of the flight follower for an amended release clearly stated?

6.6 FLIGHT FOLLOWING

A. Are the flight follower's duties and procedures clearly stated?

B. Is policy and guidance provided to flight followers for monitoring flightmovements?

C. Are flight following procedures effective?

6.7 INABILITY TO PROCEED AS RELEASED

A. Is a policy stated concerning the PICs latitude to deviate from the flight releasewithout obtaining a new release?

B. Is there specific and adequate direction and guidance to PICs and flightfollowers for the actions to take when a flight cannot be completed as planned(such as destinations or alternates below minimums, runways closed orrestricted)?

C. Are procedures to follow specifically and clearly stated in case of a diversion orholding?



6.8 WEATHER

A. Does the operator obtain weather reports from an approved source?

B. Are forecasts based on approved weather reports?

C. Does the operator have an weather forecasting system? Are procedures formaking flight movement forecasts clearly specified? Is the privilege of making aflight movement forecast limited to meteorologists and specifically trainedoperational control persons? Are other individuals specifically prohibited frommaking flight movement forecasts? As part of the requirements for this system,does the flight follower have the capability to contact flights while they are en-route?

D. Does the operator have an adverse weather system?

E. Does the operator have adequate procedures for the flight crews to obtain thelatest available weather report while the flight is en-route?

F. Does the operator have adequate procedures for updating weather informationwhen the aircraft is delayed on the ground?

6.9 WEATHER MINIMUMS

A. Is release under VFR authorized by the Ops Specs?

B. If so, have the forecast and actual weather report allowed VFR flight toproceed to destination on those flights so released?

C. Have turbojet aircraft been released under VFR?

D. What IFR departure minimums are authorized by the Ops Specs?

E. When flights are released with the departure airport below landing minimums,are takeoff alternates named on the flight release?

F. What destination weather minimums are authorized?

G. What weather minimums are authorized for "high minimums" captains?

H. How does the operator ensure compliance with the Ops Specs (operablecenterline lighting and 15% additional runway for turbojet operations foroperations below 300 and 3/4)?

I. When a flight is released to a destination below CAT I minimums, is thatairplane type authorized for CAT II or CAT III operations at that location,according to the Ops Specs?

J. When destination alternates are required, are they named on the flight release?

K. Is the weather at the named alternate airport equal to or better than thatrequired by the Ops Specs?

L. Is "marginal" defined for the designation of two alternates on the dispatchrelease?

M. Are two alternates designated when required?



N. How does the operator ensure that flight followers are aware of theselimitations before concurring with the release of a flight?

O. Do weather forecasts from the trip records show that these limits have beencomplied with for dispatch?

6.10 SELECTION OF ALTERNATES

A. Are policy, direction, and guidance provided for the selection of alternates?

B. Are terrain and engine-out performance considered in alternate selection?

C. Is an alternate airport always designated?

6.11 NOTAMS

A. Is the required NOTAM information provided (Class I, Class II, and Local)?

6.12 INFORMATIONA. What provisions does the operator make for supplying airport and navigation

information?

B. What means does the operator use to comply with the requirement for anairport data system? Is it adequate?

C. Are flight crews provided with written flight plans for monitoring flight progressand fuel burn?

D. How does the operator provide data to flight followers on takeoff and landingminimums at each airport?

E. Do flight followers have immediate access to such data?

F. Are provisions made for nonstandard operations such as inoperative centerlinelighting?

6.13 FUEL

A. Are all of the required increments of fuel provided (such as start and taxi,takeoff to arrival at destination, approach and landing, missed approach,alternate fuel, 30 minutes of reserve, and contingency fuel)?

B. Are there minimum fuel procedures specified for both operational controlpersons and PICs?

C. Are the operator's policies concerning contingency fuel adequate for theenvironment in which operations are conducted?



6.14 EMERGENCY PROCEDURES

A. Are emergency action procedures and checklists published and readilyavailable?

1. In-flight Emergency

2. Crash

3. Overdue or missing aircraft

4. Bomb threat

5. Hijacking

6.15 CHANGEOVER PROCEDURES

A. Is an adequate overlap provided for the flight follower being released to briefthe oncoming flight follower on the situation?

6.16 TRIP RECORDS

A. Are the required trip records carried to destination?

B. Are trip records retained for 30 days?

7 FLIGHT FOLLOWERS

7.1 QUALIFICATION

A. What means does the operator use to comply with the requirement that flightfollowers are competent? Is the operator's method effective?

B. How does the operator ensure that flight followers are currently familiar withthe areas in which they work?

7.2 KNOWLEDGE OF WEATHER

A. Are flight followers knowledgeable of the following weather conditions?

1. Surface (fronts, fog, low ceilings)

2. Upper Air (tropopause, jet streams)

3. Turbulence (pressure and temperature gradients)

4. Severe (low level windshear, microburst, icing, thunderstorms)



B. Can flight followers read a terminal report, forecast accurately, and interpretthe meanings?

C. Can flight followers read weather depiction charts and interpret the meanings?

D. Can flight followers read upper air charts and interpret the meanings?

7.3 KNOWLEDGE OF THE AREA

A. Do flight followers immediately recognize the airport identifiers for the airportsin the area in which they are working?

B. Are flight followers generally familiar with the airports in the area in which theyare working (number and length of runways, available approaches, generallocation, elevation, surface temperature limitations)?

C. Are flight followers aware of which airports, in the areas in which they areworking, are special airports and why?

D. Are flight followers aware of the terrain surrounding the airports in the areas inwhich they are working?

E. Are flight followers aware of dominant weather patterns and seasonal CAR‘84iations of weather in the area?

F. Are flight followers aware of route segments limited by drift down?

7.4 KNOWLEDGE OF AIRCRAFT AND FLIGHT PLANNING

A. Are flight followers aware of the general performance characteristics of eachairplane with which they are working (such as average hourly fuel burn,holding fuel, engine-out drift down height, effect of an additional 50 knots ofwind, effect of a 4,000 foot lower altitude, crosswind limits, maximum takeoffand landing weights, required runway lengths)?

B. Can flight followers read and explain all the items on the operator's flight plan?

7.5 KNOWLEDGE OF POLICY

A. Are flight followers knowledgeable of the Ops Specs, particularly authorizedminimums?

B. Are flight followers aware of the policies and provisions of the operator'sHand Book as discussed under policies and procedures?



7.6 KNOWLEDGE OF RESPONSIBILITIES

A. Are flight followers knowledgeable of their responsibilities under the CAR ‘84Part?

B. Are flight followers knowledgeable of their responsibilities under the operator'sHand Book?

7.7 PROFICIENCY

A. Are flight followers competent in the performance of their assigned duties?

B. Are flight followers alert for potential hazards

8. FACILITIES AND STAFF

8.1 PHYSICAL

A. Is enough space provided for the number of people working in the flightfollowing center?

B. Are the temperature, lighting, and noise levels conducive to effective humanperformance?

C. Is access to the facilities controlled?

8.2 INFORMATION.

A. Are flight followers supplied with all the information they require (flight status,maintenance status, load, weather, facilities)?

B. Is information effectively disseminated and displayed? Can information bequickly and accurately located without overloading the flight follower?

C. Are real time weather displays available for adverse weather avoidance?

8.3 COMMUNICATIONS

A. Can a flight follower establish reliable communications with a PIC beforerelease?

8.4 MANAGEMENT

A. Has overall responsibility for operations in progress been assigned to oneindividual who can coordinate the activities of all flight followers?

B. Have procedures been established for coordinating with central flow control?

C. Have adequate internal communications links been established?



8.5 WORKLOAD

A. What methods does the operator use to show compliance with the requirementto assign enough flight followers during periods of normal operations andperiods of non-routine operations?

B. Are the operator's methods adequate?

C. Do flight followers have enough time to perform both release and flightfollowing duties in a reasonable manner?

9. AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE

For Air Operator Operations Control Inspection Guide, Operations Inspector of CAAB shallrefer to Part-II, Chapter-68, Appendix-26.

10 AIR OPERATOR DISPATCH HAND BOOK INSPECTION GUIDE

For Air Operator Dispatch Hand Book Inspection Guide, Operations Inspector of CAABshall refer to Part-II, Chapter-68, Appendix-27.

11 DISPATCH QUALIFICATION INSPECTION GUIDE

For DISPATCH Qualification Inspection Guide, Operations Inspector of CAAB shall refer toPart-II, Chapter-68, Appendix-28.

12 DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE

For Dispatch Facilities and Support Inspection Guide, Operations Inspector of CAAB shallrefer to Part-II, Chapter-68, Appendix-29.

13 OPERATION CONTROL SYSTEM DIAGRAM

For Operation Control System Diagram, Operations Inspector of CAAB shall refer to Part-II, Chapter-68, Appendix-30.



APPENDIX-15FLIGHT PREPARATION & TRIP RECORDS GUIDE

The following areas should be inspected and the observation found, should be writtendown for report making on flight preparation & trip records guide:

A. LICENCES & CERTIFICATES

1. Mass and balance calculations and procedures?2. Passenger seat assignments?3. Last-minute mass and balance changes?4. Takeoff and landing performance calculations?5. Weather acquisition and briefing?6. NOTAM acquisition and briefing?7. Operational flight plan calculations and procedures?8. Flight following procedures?9. Adequate communications capability with main base operations and10. maintenance function, including relay of information?11. Flight preparation records filing?

B. RECORDS RETENTION & ACCURACY

1. Flight preparation records retention security?2. Are operational flight plans/NAV logs retained?.3. Are briefing weather documents retained?4. Are briefing information such as NOTAMs and other aeronautical5. data including NOTAMs retained?6. Are copies of load manifests, including last minute calculations retained?7. Are copies of tech log pages showing MEL dispatch or maintenance at station

retained?8. Are fuel and oil servicing records retained?9. Are crew qualification records retained?

-



APPENDIX-16

AIR OPERATOR OPERATIONS BASE SUPPORT STRUCTURE GUIDE

The following areas should be inspected and the observation found, should be writtendown for report making on Air Operator Operations Base Support Structure Inspection:

A. ORGANIZATIONAL STRUCTURE

1. Organization suitable with regard to the size and scope of the proposed operation?2. Management persons assigned to positions key to safety acceptable?3. CAAB Management Acceptance documents issued for these persons?4. CAAB Air Operator Management Database correct?

B. CHAIN OF COMMAND ENSURE SAFETY OF OPERATIONS

1. Numbers of management positions not excessive.2. Flying and administration balanced for flight crew managers?

C. SUFFICIENT QUALIFIED & COMPETENT EMPLOYEES

1. Flight crews?2. Cabin crews?3. Crew training and checking?4. Other technical trainers?5. Operations planning?6. Operations control?7. Crew scheduling?8. Load control?9. Passenger handling?10. Administration Support?11. CAAB Air Operator Employee Database correct?

D. ADMINISTRATIVE FACILITIES

1. Adequate bases and facilities?2. CAAB Air Operator Base, Sub-base and Station Database correct?3. Office accommodation size?4. Equipment?5. Support staff?

E. COMMUNICATIONS & PROVISION OF INFORMATION

1. Communication and information system that can communicate efficiently andrapidly with all crew, operational support staff and their managers?

2. Printing and distribution facilities?



F. SERVICES PROVIDED

1. Performance information2. Navigation information/route charts3. Instrument approach minima4. Computer flight planning5. Obstacle avoidance procedures6. Operational control support

G. FOR EACH SERVICE PROVIDED - EVALUATE:

1. Staff qualifications2. Staff training3. Staff competence4. Suitability of accommodations5. Availability of appropriate information6. Reliability of system to convey current information to crews7. Responsiveness to changed input

H. RECORDS OF ISSUE OF OPERATIONAL DOCUMENTS TO:

1. Flight crew2. Cabin crew3. Load control4. Dispatch staff5. Appropriate amendment system of company documents?6. Responsibility for updating documents?

I. OPERATIONS LIBRARY

1. Location accessible to operating crew2. All required operational documents and materials available?3. Documents up-to-date and readily accessible form4. Current Operations Hand Book?5. Aviation regulations6. Civil aviation guidance7. Aeronautical information publication8. Aeronautical maps and charts9. NOTAMs and other aeronautical information.



APPENDIX-17

AIR OPERATOR MAIN BASE INSPECTION GUIDE

The following areas should be inspected and the observation found, should be writtendown for report making on Air Operator Main Base Inspection:

A. STAFFING & ORGANIZATION

1. Management structure2. Operations department staffing3. Traffic and loading staff4. Systems for provision of information

B. BASE FACILITIES

1. Adequacy of office services2. Accommodation3. Operations library4. Legislation and AIS information5. Flying staff instructions6. Aircraft technical library7. Navigation logs/records8. Pilot’s flight briefs9. Voyage reports10. Passenger and cargo handling procedures11. Passenger and cargo handling equipment

C. SAFETY PROGRAMME

1. Flight data analysis programme2. Accident Prevention and Flight Safety Programme3. Safeguards to protect source of data4. Programme is non-punitive

D. AIRCRAFT EQUIPMENT1. Normal equipment2. Emergency equipment3. Internal and external markings/notices4. Checklists5. Radio/radar navigation equipment6. Automatic systems(auto-land,e tc.)

E. OPERATIONS HAND BOOK

1. Purpose and scope of Hand Books2. List of Hand Books comprising operations Hand Book3. Hand Books to be carried on aircraft4. Responsibility for Hand Book content5. Responsibility for Hand Book amendment6. Distribution of Hand Books and amendments



F. MANAGEMENT ORGANIZATION

1. Safety Manager2. Operations manager — duties and responsibilities3. Technical manager — duties and responsibilities4. Chief pilot — duties and responsibilities5. Training captains — duties and responsibilities6. Flying hours for management personnel

G. CREW TO BE CARRIED

1. Composition of crew2. Minimum flight crew3. Minimum number of cabin crew members4. Carriage of navigator5. Carriage of flight engineer6. Crew licences

H. DUTIES OF FLIGHT CREW & OTHER OPERATING STAFF

1. Designation of pilot-in-command2. Authority of pilot-in-command3. Duties of crew members4. Briefing of passengers5. Necessity of pilots to remain at controls6. Co-pilot handling of the aircraft7. Refueling duties/responsibilities8. Loading by flight crew

I. FLIGHT DECK MANAGEMENT

1. Preflight action by pilot-in-command2. Succession to command3. Normal duties4. Flight crew — division of IMC duties5. Flight crew — procedures in event of incapacitation6. Flight crew — acknowledgement of calls during takeoff and landing7. Flight crew — querying of deviations from flight plan8. Flight crew — briefing before take-off and landing9. Flight crew — consumption of alcohol10. Flight crew — wearing of harness for take-off and landing11. Flight crew — simulation of emergencies not permitted when carrying passengers12. Operation of radio in aircraft13. Radio checking procedure14. Altimeter checking procedure15. Operation of flight data recorder16. Emergency evacuation procedures17. Procedures in event of pressurization failure

J. FLIGHT-DUTY TIME LIMITATIONS

1. Definitions of:2. Flight time3. Duty period



4. Flying duty period5. Split duty6. Positioning7. Standby duty8. Rest period9. Time off10. Day11. Local day/night12. Local time13. Requirement of scheme to regulate flight times14. Maximum duty period — two pilot crew — aeroplane15. Maximum duty period — single pilot crew — aeroplane16. Maximum duty period — two pilot crew — helicopter17. Maximum duty period — single pilot crew — helicopter18. Particular cases:19. Extension of duty period by inflight relief20. Split duty21. Positioning (dead-heading)22. Standby duty23. Traveling time24. Pilot-in-command’s discretion to extend flying duty25. period26. Minimum rest periods27. Pilot-in-command’s discretion to reduce rest period28. Cumulative duty and flying hours:29. Maximum weekly duty hours30. Maximum monthly duty hours31. Maximum monthly flying hours32. Maximum annual flying hours33. Duty cycles and time-off duty:34. Normal duty cycle35. Short breaks away from base36. Time off at base37. Records to be maintained for each crew member38. Scheme for regulation of flight times for cabin crew members39. Responsibilities of all crew members

K. ADMINISTRATION

1. General requirement for AOC2. Application for AOC3. Requirement for air transport licence4. Form of certificate5. Renewal of certificate6. Variation of certificate7. Revocation of certificate8. Exits and break-in markings9. Drunkenness in aircraft10. Smoking in aircraft11. Imperiling safety of aircraft12. Stowaways13. Carriage of livestock



14. Carriage of dangerous goods15. Carriage of weapons of war16. Carriage of unauthorized persons17. Vehicle ferry operations18. Provision of navigational flight-plan forms19. Provision of pilot-in-command’s brief20. Provision of operations library21. Filing air miss reports22. Filing flight safety/incident reports23. Allowable deficiencies24. Use of flight plans25. Use of technical log26. Method of deferring defects approved by Airworthiness division27. Carriage of CAA Inspector

L. STANDARD AND EMERGENCY CHECKLISTS

1. Drills and checks to be listed in full in the operations Hand Book2. Checks required prior to take-off3. Checks required prior to landing4. Checking/setting V ref5. Check of safety altitude before descent6. Emergency drill — items to be covered7. Checklists for two pilot crews8. Checklist for flight engineers9. Checklist for single pilot crews10. Instruction that checklist must be used11. Requirement for cabin crew members to be issued with individual copies of

emergency evacuation drills

M. FUEL FLIGHT PLANNING & RECORDS

1. Flight planning formula2. Island reserve3. Rules for replanting in flight4. Effect on fuel consumption of use of ancillary equipment5. Effect on fuel consumption of engine or system failures6. Fuel consumption records in flight (every hour)7. Records of uplift and fuel states8. Retention of fuel records:9. Technical logs10. In-flight records11. Retention of fuel records on navigation logs12. Refueling with passengers on board — special instructions13. Fumes in aircraft14. Jettisoning fuel — special precautions

N. ROUTE OPERATING INFORMATION1. Company policy on:2. Flights on and off airways3. Nomination of alternate aerodromes (heliports)4. Operation of VFR flights5. Cancellation of IFR flight plans6. Details of AOC area of operations7. Details of navigation area restrictions



8. Details of radio area restrictions9. Definition of public transport10. Flight plan/nav forms — items to be provided for:11. to be retained for months12. exceptions to above requirement13. Use of prepared navigational flight plans14. Nav log forms for use by navigators15. Radio equipment to be carried16. Operation of radio in aircraft17. Radio failure procedures18. Minimum safe altitudes19. Terrain clearance following loss of engine(s)20. Minimum aerodrome facilities for approach and landing21. Documents to be carried on public transport aircraft22. Details of aircraft library and NAV bag23. Flying staff instructions or notices:24. Operational25. Technical26. Administration27. Time limit after issue28. Requirement to carry life rafts29. Provision and use of oxygen30. Briefing of passengers in use of oxygen31. Noise abatement procedures32. Allowable deficiencies — guidance to pilots-in- command

O. AERODROME OPERATING MINIMA

1. Operating minima to be included for every airfield used regularly in respect of take-off, landing and visual manoeuvring

2. Runways NOT to be used to be clearly indicated3. Conditions for commencing a flight4. Conditions for commencing/continuing an approach5. Definitions of:

a. 15.6 Decision Heightb. 15.7 Approach to landing

c. 15.8 Circling approach proceduresd. 15.9 RVR, etc.

6. Minima for pilots-in-command with limited experience on type7. Take-off and landing when an RVR reported8. Take-off and landing when RVR is reported from more than one position on the

runway9. Instructions concerning landing in shallow fog10. Alternate for each intended destination to be specified

11. General guidance concerning selection of alternate aerodrome12. Guidance concerning selection of “return” alternate13. Instructions concerning use of return alternate — weather below landing minima



14. Minima for aerodromes without approach aids15. Special minima for non-public transport flights16. Special rules for aircraft with performance category C, D or E17. Calculation of in-flight visibility for manoeuvring18. Relationship between RVR and DH19. Conversion of reported MET visibility to RVR

P. PERFORMANCE DATA

1. Simplified RTOW/landing mass data2. Calculation of V NO, V Ne, etc.3. Calculation of V1, V 2, and V ref4. En-route performance, limitations5. Flights over water6. Effect on performance of take-off procedures at particular aerodromes7. Effect of noise abatement requirements8. Abnormal pressurization affecting performance9. Definitions of:

a. Landing distanceb. Take-off distancec. Emergency distance, etc.

10. Factors arising from runway surface conditions:a. Waterb. Snow and slushc. Iced. Grass

11. Minimum strip width after snow clearance12. Cross-wind limitations13. Maximum wind velocity — light aircraft14. Airworthiness or flight Hand Book approval for above15. Flight Hand Book performance figures16. Compliance with any special handling instructions not specified in Certificate of

Airworthiness or flight Hand Book17. Ferry flights with one engine inoperative18. Handling techniques — one engine inoperative19. Weather and route limitations20. Fuel consumption

Q. TECHNICAL INFORMATION

1. Airframe leading particulars2. Simplified description of systems3. System pressures4. Fuel system5. Flying controls, etc.6. Airframe limitations:

a. V NOb. V NEc. V MO/MMO, etc

7. Engine — basic details8. Engine limitations9. Certification and Continued Surveillance10. Engine handling procedures11. Approved types of:



a. Fuelb. Oilc. Coolantd. Hydraulic fluide. Water/methanolf. Anti-icing fluid, etc.

12. Replenishment of all systems13. Refueling or de-fuelling14. Operating instructions — all systems

a. Electricalb. Hydraulicc. Brakesd. Anti-icinge. Oxygen, etc.

15. Radio equipment — general description16. Radio equipment — operating instructions17. Operating instructions for:

a. Auto-pilotb. Flight director systemc. Flight recorderd. Special navigation equipment, etc.

18. Preflight inspection by crew19. Abnormal drills:

a. Invertors failureb. Flight systems failures, etc.

20. Aircraft handling techniques:a. following loss of engine in turbulenceb. on slippery surfaces, etc.

21. Safety precautions (no smoking)22. Operation with defective fuel tank23. Method of use of oxygen

R. OPERATIONS HAND BOOK & TRAINING HAND BOOK

1. Purpose and scope2. Responsibility for content3. Responsibility for distribution4. Responsibility for amendment5. Training staff duties and responsibilities6. Policy statements covering:

a. Responsibility for appointment and supervision of training staffb. Qualifications of training staff

7. Use and approval of flight simulators8. Administration and recording of crew tests9. Employment of pilots and flight engineers on more than one type10. Method of simulating engine failure11. Method of simulating in-flight conditions12. Conversion training13. Minimum qualification and experience14. Ground technical training15. Flight conversion training16. Special equipment training17. Cabin crew member training



18. Route qualification19. Records of progress20. Certification of completion of each stage21. Conversion to aircraft commander (captain)22. Periodic Crew Tests23. Flights on which training may be conducted24. Adequacy of training syllabus25. Adequacy of check forms/certificate for crew test26. Survival tests27. Six-month check — pilot-in-command/co-pilot28. Line check — pilot-in-command/co-pilot29. Rating checks30. Instrument approach competence31. Pilot-in-command route competence32. Flight navigators checks33. Flight engineer checks34. Pilot-in-command recent type experience35. Pilot-in-command aerodrome qualification36. Cabin crew member checks37. Pilots’ familiarity with flight engineer panel

S. TECHNICAL RECORDS1. Validity of maintenance certifications2. Maintenance release properly executed3. Technical logs correctly completed4. Fuel, oil and methanol quantities sufficient for flight5. Flight times correctly entered:

a. Technical logb. Flight logc. Engine logd. Propeller (if applicable) log

6. Defect correction properly covered by signature7. Significant defects entered as they occur8. Deferred defects log9. Recurring defects and any shortage of spares10. Records of FDR parameter allocation, conversion equations, periodic calibration

and serviceability/maintenance information11. Retention of flight recorders in safe custody pending their disposition

T. CREW RECORDS1. Records of flying duty, duty and rest periods2. Discretionary reports3. Records of periodic crew tests:

a. All crew — emergency/survival4. All pilots:

a. Annual instrument rating renewalb. Line checksc. Six-month checksd. Instrument approach proficiencye. Recency checksf. Pilot-in-command — area/route checksg. Flight engineers — six-month/line checksh. Flight navigator — annual checksi. Induction and conversion training

5. List of operator’s check and training pilot



APPENDIX-18

AIR OPERATOR OPERATIONS CONTROL INSPECTION GUIDE

The following areas should be inspected and the observation found, should be writtendown for report making on Air Operator Operations Control Inspection:

A. HAND BOOKS

1. Current copy of the Flight Operations Hand Book available?2. Current copy of the Aircraft-Specific Operations Hand Book available?3. Current copy of Aircraft-Specific Checklists available?4. Current copy of Flight dispatch Hand Book available?5. Current copy of AFM Performance available?6. Current copy of Emergency Response Hand Book available?

B. OPERATIONAL FLIGHT PLAN - NAV LOG

1. “Standard” operational flight plan used for the flight(s)?2. “Standard” ops flight plan appropriate for this flight operation?3. “Standard” flight plan calculated accurately?4. “Hand Book” operational flight plan/NAV log issued for the flight(s)?5. “Hand Book” ops flight plan appropriate for this flight operation?6. Assigned person accurately computed the Hand Book plan?7. Computer operational flight plan/NAV log issued for the flight(s)?8. Computer plan/NAV log obtained from an approved source?9. Computer plan/NAV log calculated accurately?10. Copy of the signed operational plan – NAV log retained?11. Retention method and time period in use acceptable?12. Operational flight plan/NAV log formats, examples and completion procedures

accurately described in the Operations Hand Book?13. Applicable Operations Hand Book content complete and acceptable?14. Applicable Operations Hand Book policies applied as written?

C. WEATHER

1. Complete weather briefing received by the flight rew?

2.Weather data obtained from approved source(s)?

3. Terminal weather observations appropriate for the flight?4. Terminal weather forecasts appropriate for the flight?5. En-route weather appropriate for the flight?6. Significant weather synopsis appropriate for the flight?7. Winds aloft forecasts appropriate for the flight?8. Upper Air pressure charts appropriate for the flight?9. Severe weather reports and forecasts appropriate for the flight?10. “Real-time” weather displays available for consultation?11. Weather data consistent with that used for ops plan/NAV log?



12. Flight plan routing the best for the forecast weather?13. Weather data appropriate to the flight(s) retained?14. Retention method and period in use acceptable?15. Weather data formats, examples and instructions accurately described in the

Operations Hand Book?16. Applicable Operations Hand Book content complete and acceptable?17. Applicable Operations Hand Book policies applied as written?

D. SELECTION OF ALTERNATES

1. Appropriate takeoff alternate selected?2. Appropriate en-route alternates selected?3. Appropriate destination alternate selected?4. Alternates included in ops plan – NAV log?

E. AERONAUTICAL DATA

1. Appropriate NOTAM data provided to the flight crew?2. NOTAM data obtained from an approved source?3. Route guide and NAV charts available to operational control?4. NAV log coordinates compared to the NAV charts coordinates?5. AFM aircraft-specific performance data available?6. Aircraft specific takeoff and landing performance available?7. Takeoff performance Hand Bookly calculated?8. Appropriate obstacle data use in the takeoff calculation?9. TO and LDG performance data from an approved source and current?10. Takeoff and landing performance data computer-generated?

F. MINIMUM FUEL SUPPLY

1. Flight planning minimum fuel calculations based on weights approximated from avalid source?

2. Minimum fuel supply appropriate for aircraft and operation?3. Minimum fuel contingencies considered?4. Fuel/oil uplift information available?

G. AIRCRAFT CONSIDERATIONS

1. On-going MEL -deferred items of the aircraft available?2. On-going maintenance status of the aircraft available?3. Copy of the tech log with maintenance release available?4. Aircraft CAT II/III ready?5. Aircraft ETOPS ready?

H. ATS STATUS

1. ATS flight planned filed?2. Operation conducted under instrument flight rules?



I. PROGRESS OF FLIGHT

1. Takeoff and landing times for current flights available?2. At least one on-duty person could provide an approximate position of the flight(s)

at a selected time?3. Operational control person has immediate access to telephone lines dedicated to

flight operations issues?4. Operational control person could contact the flight en-route?5. Each station could be contacted during the period prior to flight arrival and

immediately prior to flight arrival.6. Flight locating information available for the flight crew?

J. COMMUNICATIONS RECORDS

1. Operational control person maintains a continuous log?2. A record of all radio communications is maintained by log or tape?3. ACARS readout is available for previous flights?

K. OVERALL ASSESSMENT

1. Personnel were competent and proficient?2. Compliance with Operations Hand Book, except where noted.3. Adequate facilities and equipment available for required tasks.



APPENDIX-19

AIR OPERATOR DISPATCH HAND BOOK INSPECTIONGUIDE

The following areas should be inspected and the observation found, should be written down forreport making on Air Operator Dispatch Hand Book Inspection:

A. AUTHORISED OPERATIONS

1. Are the operations that may and may not be conducted according to the Ops Specs(including areas of operation) clearly specified?

2. Are there clear definitions of domestic, flag, and supplemental3. operations? Are there clear definitions of the rules under which each4. of these operations is conducted?5. Are the applicable regulations identified and the operator’s policies6. applicable to each type of operation clearly stated?

B. HAND BOOKS

1. Is there a section of the Ops Hand Book, Part A in which the policy and guidance foroperational control has been collected for the guidance of flight crews andDISPATCHs?

2. Are the topics listed on this job aid adequately covered?3. (Is the applicable section of the Ops Hand Book, Part A readily available to

DISPATCHs and flight crews while they perform their duties?4. Is the copy of the operator’s Ops Hand Book, Part A that is available to

DISPATCHs or flight crews current?

C. ORIGINAL RELEASE

1. Are the conditions clearly stated under which a flight may and may not bedispatched?

2. Are the conditions stated under which a flight must be re-routed, delayed, orcancelled?

3. Does the flight release contain all required elements?4. Are limitations required in the remarks of the release?5. Is a written copy of weather reports and forecasts (including6. PIREPs) and NOTAMs attached to the release and provided to the flightcrew?



D. RESPONSIBILITY FOR PRE-DEPARTURE FUNCTIONS

1. Are the responsibility and procedures for accomplishing the following functionsclearly specified?

2. Crew assignment?3. Load planning4. Flight planning5. Release of the aircraft from maintenance6. Control of MEL and CDL limitations7. Weight and balance8. Have adequate procedures for crosschecking and verifying these9. activities been established?10. Is each of these procedures effective?11. What means has the operator established for the PIC and DISPATCH to ensure that

each of these functions has been satisfactorily accomplished before the aircraftdeparts?

E. DISPATCH BRIEFING

1. How do the operator’s procedures provide for briefing of the PIC by theDISPATCH?

2. Is the minimum content of the briefing specified and adequate?

F. DUAL RESPONSIBILITY

1. How are the signatures of both the PIC and the DISPATCH on the dispatch releaseaccomplished?

2. Is the PIC’s obligation to operate the flight according to the release, or to obtain anamended release, clearly stated?

G. FLIGHT-FOLLOWING

1. Are the DISPATCH’s flight-following requirements and procedures clearly stated?2. Is policy and guidance provided to flight crews and DISPATCHs for3. monitoring fuel en route?4. Are flightcrew reporting requirements and procedures clearly stated?5. Are there specified procedures for DISPATCHs to follow when a required report is

not received?6. Is a record of communication made and retained?

H. INABILITY TO PROCEED AS RELEASED

1. Is a policy stated concerning the PIC’s latitude to deviate from a dispatch releasewithout obtaining a new release?

2. Is there specific and adequate direction and guidance to PICs and DISPATCHs forthe actions to take when a flight cannot be completed as planned (such asdestinations or alternates below minimums, runways closed or restricted)?

3. Are there procedures to follow in case of diversion or holding specifically4. and clearly stated?

I. Weather

1. Does the operator obtain weather reports from an approved source?2. Are procedures for making flight movement forecasts clearly specified?3. Are those individuals authorized to make a flight movement forecast clearly



specified? Are other individuals specifically prohibited from making flight movement4. forecasts?5. Does the operator have an adverse weather system?6. Does the operator have adequate procedures for providing the latest available

weather reports and forecasts to flight crews while the flight is en route?7. Does the operator have adequate procedures for updating weather information

when the aircraft is delayed on the ground?

J. WEATHER MINIMUMS

1. Is release under VFR authorized by CAAB?2. If so, has the forecast and actual weather allowed VFR flight to destination on

those flights so released?3. Have turbojet aircraft been released under VFR?4. Are IFR departure minimums authorized by CAAB?5. When flights are released with the departure airport below landing minimums, are

takeoff alternates named on the dispatch release?6. Are destination weather minimums authorized by CAAB?7. Weather minimums for “high minimums” captains followed?8. When a flight is released to a destination below CAT I minimums, is that airplane

type authorized at CAT II or CAT III operations at that location?9. When destination alternates are required, are they named on the dispatch release?10. Is the weather at the named alternate airport equal or better than that required by

regulation?11. Is “marginal” defined for the designation of two alternates on the dispatch release?12. Are two alternates designated when required?13. Are DISPATCHs made aware of these limitations before dispatching a flight?14. Do weather forecasts from the trip records show that these limits have been

complied with for dispatch?

K. SELECTION OF ALTERNATES

1. Is policy, direction, and guidance provided for the selection of alternates?2. Is terrain and engine-out performance considered in the alternate selection?

L. NOTAMs

1. Is the required NOTAM information provided (Class I, Class II, and Local)?

M. INFORMATION

1. What provisions does the operator make for supplying airport and navigationinformation?

2. What means does the operator use to comply with the requirement for an airportdata system? Is it adequate?

3. Are flight crews provided with written flight plans for monitoring flight progressand fuel burn?

4. How does the operator provide data to DISPATCHs on takeoff and landingminimums at each airport?

5. Do DISPATCHs have immediate access to such data?6. Are provisions made for nonstandard operations, such as inoperative centerline

lighting?



N. FUEL

1. Are all the required increments of fuel provided (start and taxi, takeoff to arrival atdestination, approach and landing, missed approach, alternate fuel, 45 minutes ofreserve, and contingency fuel)?

2. Are the operator’s policies concerning contingency fuel adequate for theenvironment in which operations are conducted?

3. Are there minimum fuel procedures specified for both DISPATCHs and PICs?4. When aircraft are dispatched without an alternate, is adequate contingency fuel

carried for un-forecast winds, terminal area delays, runway closures, andcontingencies?

O. EMERGENCY PROCEDURES

1. Are emergency action procedures and checklists published and readily available forthe following emergencies?a. In-flight Emergencyb. Crashc. Overdue or missing aircraftd. Bomb threate. Hijacking

P. CHANGEOVER PROCEDURES

1. Is an adequate overlap provided for the DISPATCH being released to brief theoncoming DISPATCH on the situation?

Q. TRIP RECORDS

1. Are the required trip records carried to destination?2. Are trip records retained for 30 days?



APPENDIX-20DISPATCH QUALIFICATION INSPECTION GUIDE

The following areas should be inspected and the observation found, should be writtendown for report making on DISPATCH Qualification Inspection:

A. QUALIFIED DISPATCHS

1. Are all DISPATCHs certified?2. Have all DISPATCHs successfully completed a competency check within the

eligibility period?3. Have all DISPATCHs completed route familiarization within the preceding 12

calendar months?4. How does the operator ensure that DISPATCHs are currently familiar with the areas

in which they work?

B. KNOWLEDGE OF WEATHER

1. Are DISPATCHs knowledgeable about the following weather conditions?2. Surface (fronts, fog, low ceilings, etc.)3. Upper air (tropopause, jet streams)4. Turbulence (pressure and temperature gradients)5. Severe (low-level winds hear, microburst, icing, thunderstorms)6. Can DISPATCHs read a terminal report, forecast accurately, and interpret the

meanings?7. Can DISPATCHs read various weather depiction charts and interpret8. the meanings?9. Can DISPATCHs read upper-air charts and interpret the meanings?

C. KNOWLEDGE OF THE AREA

1. Do DISPATCHs immediately recognize the airport identifiers for the airports in thearea in which they are working?

2. Are DISPATCHs generally familiar with the airports in the area in which they areworking (number and length of runways, available approaches, general location,elevation, surface temperature limitations)?

3. Are DISPATCHs aware of which airports, in the areas in which they4. are working, are special airports, and why?5. Are DISPATCHs aware of the terrain surrounding the airports in the6. areas in which they are working?7. Are DISPATCHs aware of dominant weather patterns and seasonal8. variations of weather in the area?9. Are DISPATCHs aware of route segments limited by drift-down?

D. KNOWLEGE OF AIRCRAFT USED

1. Are DISPATCHs aware of the general performance characteristics of each airplanewith which they are working (such as average hourly fuel burn, holding fuel,



engine-out, drift-down height, effect of an additional 50 knots of wind, effect of a4,000-foot lower altitude, crosswind limits, maximum takeoff and landing weights,required runway lengths)?

2. Can DISPATCHs read and explain all the items on the operator’s flight plan?

E. KNOWLEDGE OF POLICY

1. Are DISPATCHs knowledgeable of the Ops Specs, particularly such items asauthorized minimums?

2. Are DISPATCHs aware of the policies and provisions of the operator’s Hand Book asdiscussed under policies and procedures?

F. KNOWLEDGE OF RESPONSIBILITIES

1. Are DISPATCHs knowledgeable of their responsibilities under CAR ‘84 (such asbriefing PIC; canceling, rescheduling, or diverting for safety; in-flight monitoring;in-flight notification to PIC)?

2. Are DISPATCHs knowledgeable of their responsibilities under the operator’sHand Book?

3. Are DISPATCHs aware of their obligations to declare emergencies?

G. PROFICIENCY

1. Are DISPATCHs competent in the performance of their assigned duties?2. Are DISPATCHs alert for potential hazards?

H. DUTY TIME

1. Are the regulatory duty time requirements being complied with?

I. SUPERVISORS

1. Are supervisors qualified and current as DISPATCHs?2. Are competency checks appropriate, thorough, and rigorous?



APPENDIX-21

DISPATCH FACILITIES AND SUPPORT INSPECTION GUIDE

The following areas should be inspected and the observation found, should be written down for reportmaking on Dispatch Facilities and Support Inspection:

PHYSICAL

1. Is enough space provided for the number of people working in the dispatch center?2. Are the temperature, lighting, and noise levels conducive to effective3. human performance?4. Is access to the facility controlled?

A. INFORMATION

1. Are DISPATCHs supplied with all the information they require (such as flight status, maintenance status,load, weather, facilities?)

2. Is the information effectively disseminated and displayed? Can information bequickly and accurately located without overloading the DISPATCH?

3. Are real-time weather displays available for adverse weather avoidance?

B. DUAL RESPONSIBILITY

1. Can a DISPATCH establish rapid and reliable radio communications (voice orACARS) with the captain when a flight is parked at the gate?

2. How much time does it take to deliver a message to an en route flight and get a response?3. Are direct-voice radio communications available at all locations?4. Are they reliable? If communications facilities are shared with other airlines, does traffic congestion

preclude rapid contact with a flight?5. If hub-and-spoke operations are conducted, are there adequate communication facilities available

to contact and deliver a message to all arriving flights within a15-minute period?

6. Are backup communications links available in case of a failure of the primary links?

C. MANAGEMENT

1. Has overall responsibility for operations in progress been assigned to one individual who can coordinatethe activities of all the DISPATCHs?

2. Have procedures been established for coordinating with central flow control?3. Have adequate internal communications links been established?

D. WORKLOAD

1. What method does the operator use to show compliance with the requirement to assign enoughDISPATCHs during periods of normal operations and periods of non- routine operations?

2. Are the operator’s methods adequate?

3. Do DISPATCHs have enough time to perform both dispatch and flight-following duties in areasonable manner?



APPENDIX-22

AIR OPERATOR’S OPERATIONS CONTROL CENTRE DIAGRAM IS SHOWN BELOW:

INSPECTORHANDBOOK ON FLIGHTDISPATCH · This Hand Book outlines Civil Aviation Authority, Bangladesh...

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