from: PRABIR DATTA<datta.pk2003@gmail.com>

to: cant_indane@rediffmail.com, sec.png@nic.in, mittal1967@gmail.com, rajive.k@nic.in, jsca-png@nic.in, vijay.mangal@nic.in, Prabir Datta <datta.prabir2003@gmail.com>,

"VK (वी के माथरु)"

<vkmathur@indianoil.in>, KBASAK@indianoil.in, amreshkapoor@indianoil.in, anjha@indianoil.in, meshramsc@indianoil.in, rabindranathg@indianoil.in, satishgk@indianoil.in

date: Tue, Jun 9, 2015 at 8:25 AM

subject: MULTIPLE GENERATION OF CASH MEMOS AGAINST A SINGLE REFILL BOOKING REFERENCE NO.900836 DATED 14/05/2015 FOR CONSUMER NO.06323T

Dear Sirs/Madams, I have booked for a refill on 14/05/2015,the booking registration no.being 900836. The refill had been supplied to me on 05/06/2015 against cash memo no.3000070880 dated 02/06/2015.(copy enclosed) After the supply had been completed,two more cash memos had been generated vide nos--3000073619 dtd 05/06/2015 and 3000075411 dtd 08/06/2015(copy enclosed). The intimation was sent to my mail ID and the screen shots are attached for your ready reference. I feel either there is any foul play or the system is not operating properly. Your kind attention is invited to these discrepancies for rectification so that no difficulty is faced by me in future for no. of cylinders booking in a calender year. A line in confirmation will be highly appreciated. Best Regards

KAPOOR, AMRESH (कपूर, अमरेश amreshkapoor@indianoil.in via gmail.com

6/9/15

to RS, PRABIR

I am forwarding your mail to our Kolkata Area Office for having the matter looked into and revert to you.

You will hear from the office.

Regards

(Amresh kapoor)

Executive Director(Corporate Communications)

Corporate Office

New Delhi

rom: PRABIR DATTA<datta.pk2003@gmail.com>

to: cant_indane@rediffmail.com, sec.png@nic.in, Neeraj Mittal <mittal1967@gmail.com>, RAJIVE KUMAR <rajive.k@nic.in>, jsca-png@nic.in, vijay.mangal@nic.in, Prabir Datta <datta.prabir2003@gmail.com>,

"VK (वी के माथरु)"

<vkmathur@indianoil.in>, KBASAK@indianoil.in, amreshkapoor@indianoil.in, anjha@indianoil.in, meshramsc@indianoil.in, rabindranathg@indianoil.in, satishgk@indianoil.in

date: Thu, Jun 11, 2015 at 7:33 AM

subject: Re: MULTIPLE GENERATION OF CASH MEMOS AGAINST A SINGLE REFILL BOOKING REFERENCE NO.900836 DATED 14/05/2015 FOR CONSUMER

NO.06323T

Dear Sirs/Madams, Further to my and your trailing mails dated 09/06/2015,I am attaching a few more documents with SMSs and screen shots from mylpg.in & the APP to establish the following:- 1.The booking reference is 900836 dtd 14/05/2015. 2.The 1st cash memo was generated with no.3000070880. 3.The physical delivery was completed on 05/06/2015 against cash memo no.3000070880 and the delivery boy's signature on the booklet of IOCL/INDANE. 4.The delivery as shown in the mylpg.in is against cash memo no.3000075411 dtd 08/06/2015 and completed on 08/06/2015.(which is not correct) Attached herewith all the documents as stated above. It is surprising to note how it is possible to generate multiple cash memos against a single refill request and how it is possible to deliver two refills against a single booking and against two separate cash memos,when the cash memo is delivered by hand and the delivery boy signed the gas booking booklet physically. Your Kolkata office did not contact me and clarified the situation as advised by Mr.A.Kapoor. Possibly,I shall be left with no other option but to forward the whole episode to some GOVT OF INDIA Investigating Agency,unless a suitable reply is forwarded to me at the earliest. An early action is requested. Best Regards

5 Attachments

from: PRABIR DATTA<datta.pk2003@gmail.com>

to: sec.png@nic.in, Neeraj Mittal <mittal1967@gmail.com>, RAJIVE KUMAR <rajive.k@nic.in>, jsca-png@nic.in, vijay.mangal@nic.in, Prabir Datta <datta.prabir2003@gmail.com>,

"VK (वी के माथरु)"

<vkmathur@indianoil.in>, KBASAK@indianoil.in, amreshkapoor@indianoil.in, anjha@indianoil.in,

meshramsc@indianoil.in, RABINDRANATH GHOSH <rabindranathg@indianoil.in>, satishgk@indianoil.in, sujoyc@indianoil.in, dkhastagir@indianoil.in, klaha@indianoil.in, iocl.cocc@indianoil.in, shankar@indianoil.in, dsharma@indianoil.in, yashvirgupta@indianoil.in, dg.sectt@petrofed.org, rksharma@indianoil.in, girishdua@indianoil.in, sawasti@indianoil.in

cc: pmosb@nic.in, admin@narendramodi.in, mos.png@nic.in

bcc: cenvigil@nic.in, hobacde@cbi.gov.in, hozac@cbi.gov.in, hozkol@cbi.gov.in, hobackol@cbi.gov.in, hobsckol@cbi.ac.in

date: Mon, Jan 23, 2017 at 9:43 PM

subject: Re: MULTIPLE GENERATION OF CASH MEMOS AGAINST A SINGLE REFILL BOOKING REFERENCE NO.900836 DATED 14/05/2015 FOR CONSUMER NO.06323T

Dear Sirs/Madams, I want to bring to your kind notice about a gross discrepancy in the INDANE GAS CYLINDER BOOKING AND DISTRIBUTION SYSTEM,which has the built in corruption practices in booking and distribution.I already brought this matter to your notice in JUNE,2015,but in the month of DECEMBER2016/JANUARY,2017 this practice is still continuing.I am

giving below the details of the incident,which happened with me in june,2015 and even in January,2017: 1.My consumer no.is 06323T for INDANE gas. 2.My consumption is very low,may be 03 to 04 gas cylinders per year. 3.I am an honest Income tax payer PAN No.ADKPD0022G. 4.My accounts are all ADHAAR SEEDED and BANK SEEDED. 5.On the first call of the Hon'ble PM of India,I have opted out of the subsidy since this was for a noble cause,though my pension and other incomes per year is less than 10 lacs. 6.I am a senior citizen of 70+ age and a PSE pensioner. 7.I have damaged two legs for GOVT PROJECT and on GOI assignments.So,it is not possible for me to visit the Indian Oil offices or the INDANE dealer's outlet frequently. 8.I have booked a REFILL on 30/12/2016 through SMS.(REF DOC1) 9.The refill booking regn.no.received immediately was 338477 from INDANE.(REF DOC2&DOC4) 10.On 09/01/2017,a SMS was received informing that Cash memo no.3000217637 had been generated for booking no.338477.(REF DOC 2&DOC 4) 11.On 10/01/2017,a SMS was received informing that the cash memo no.3000217637 generated agaist booking no.338477 had been cancelled.(REF DOC 3) 12.Seeing this,I visited the dealers outlet on 11/01/2017 and they informed that this is a system fault and they have nothing to do.I requested them for a manual booking but they declined and said many people are receiving this msg and we need not to visit their office for this. 13.I thereafter,tried to book refill twice on 12/01/17 and 14/01/2017 but INDANE SYSTEM declined to accept booking. 14.Finding no other alternative,I contacted the dealer and sent SMS to their registered mobile no 9830321751 on 17/01/2017 and 18/01/2017 for immediate delivery of the refill.(REF DOC 5) 18.In the mean time,I lodged a complain with the customer care on 17/01/2017--REF NO.2896050 but no action seem to have been taken as no feed back has been received till date(22/01/2017). 19.On 19/01/2017,the refill delivery had been made by the delivery man of the dealer and duly signed the refill recipt in the consumer card.(REF DOC 6). 20.Most surprisingly it has been observed that the delivery has been made against cash memo no.3000225974 dated 17/01/2017 and booking no.2000129120 dated 17/01/2017.(REF DOC 7). 21.On 21/01/2017,SMS received from INDANE about cancellation of booking no 338477.(REF DOC 8). 22.The Android App of INDANE has not been automatically updated till 22/01/2017 PM.(REF DOC 9). 23.The online booking website has not been automatically updated till

22/01/2017PM(REF DOC 10). Soft copies of all the 10(TEN) DOCS are attached with this mail for reference and further action. From the above submission,it will be crystal clear that in spite of repeated pursuation,INDIAN OIL officials,associated with refill distribution and software maintenance, are very much reluctant to initiate any action to alleviate the difficulties pointed out several occasions.I am sure many more customers are suffering due to such lackadaisical attitude of the INDIAN OIL officials,more so the ailing SENIOR CITIZENS. My personal apprehension is that some FOUL PLAY AND CORRUPT PRACTICE is going on in the gas refill booking and distribution system with a nexus between the dealers and the associated INDANE OFFICIALS.It will,therefore,be prudent and correct step to investigate the issues deep into the root of it and the software be upgraded suitably so that noone is able to TAMPER the operating system. I am forwarding this mail to the concerned authorities,the GOI and the enforcement agencies for a DEEP ROOT INVESTIGATION AND RESOLUTION. With Best Regards

10 Attachments

from: Prabir Datta<datta.prabir2003@gmail.com>

to: sec.png@nic.in, Neeraj Mittal <mittal1967@gmail.com>, RAJIVE KUMAR <rajive.k@nic.in>, jsca-png@nic.in, vijay.mangal@nic.in, Prabir Datta <datta.prabir2003@gmail.com>,

"VK (वी के माथरु)"

<vkmathur@indianoil.in>, KBASAK@indianoil.in, amreshkapoor@indianoil.in, anjha@indianoil.in, meshramsc@indianoil.in, RABINDRANATH GHOSH <rabindranathg@indianoil.in>, satishgk@indianoil.in, sujoyc@indianoil.in, dkhastagir@indianoil.in, klaha@indianoil.in,

iocl.cocc@indianoil.in, shankar@indianoil.in, dsharma@indianoil.in, yashvirgupta@indianoil.in, dg.sectt@petrofed.org, RK Sharma <rksharma@indianoil.in>, girishdua@indianoil.in, sawasti@indianoil.in

cc: pmosb@nic.in, admin@narendramodi.in, mos.png@nic.in

date: Tue, Jan 24, 2017 at 7:34 PM

subject: Re: MULTIPLE GENERATION OF CASH MEMOS AGAINST A SINGLE REFILL BOOKING REFERENCE NO.900836 DATED 14/05/2015 FOR CONSUMER NO.06323T

Dear Sirs/Madams, Further to my trailing mail dated 23/01/2017,I am bringing to your kind notice the following facts: 24.Today(24/01/2017) at 1455 hrs,I have received one SMS from INDANE,which states as follows-- Cash memo 3000231604 generated for booking no.2000141052 shall be delivered shortly.Insist for pre-delivery check while receiving refills.(REF DOC 11) 25.Today(24/01/2017) at 1455 hrs,I have received another SMS from INDANE,which states as follows-- Your cyl is delivered with cash memo no.3000231604.You may also book and pay for future refills online,through our web portal www.indane.co.in.(REF DOC 12). 26.It is most surprising to note that,though I have not booked for any refill,the booking has been made at 1455 hrs of 24/01/2017 and simultaneously the delivery has also been completed at 1455 hrs of 24/01/2017.My dealer's outlet is atleast 2(TWO) KM from my residence.It is amazing to note that an INDANE refill can be booked and delivered at the same time to a consumer staying at a distance of about 02KM from the dealer's outlet.It proves that someone has TAMPERED/HACKED the software of the online/IVRS booking system of INDANE and the officials are quite aware of it and allowed to TAMPER/UNAUTHORISED BOOKINGS.So,what I apprehended has become a reality and a no. of officials are in nexus with such criminals.(REF DOC 12).

25.THIS IS AN IDEAL AND APPROPRIATE CASE FOR DEEP ROOTED INVESTIGATION AS HUGE AMOUNT OF UNAUTHORISED MONEY EXCHANGE IS INVOLVED IN IT.THE ENFORCEMENT AGENCIES ARE REQUESTED TO TAKE UP THE INVESTIGATION AND THE GOVERNMENT OF INDIA OFFICIALS IN THE MINISTRY ARE REQUESTED TO FORWARD SUCH AN INVESTIGATION TO THE ENFORCEMENT AGENCIES TO FIND OUT THE MONEY TRAIL. WHEN THE GOVT IS TRYING TO STOP CORRUPTION BY DEMONETISATION AND SWACHHA BHARAT ABHIYAN,A PET PROJECT OF THE HONOURABLE PRIME MINISTER,THEN THIS CASE SHOULD BE INVESTIGATED IN PROPER PERSPECTIVE. 26.Still on date(24/01/2017) till at 1930hrs,the Android App has not been updated.(REF DOC 12). 27.Still on date(24/01/2017) till at 1930hrs,the Online booking system has not been updated.(REF DOC 13). DOC 11,DOC12 and DOC 13 are attached herewith for ready reference. I do hope that INDANE AUTHORITY,GOVT OF INDIA AND THE ENFORCEMENT AGENCIES WILL TAKE ACTION TO DRIVEOUT THE MENACE. With Best Regards ER>PRABIR DATTA MEMBER,PIANC INTERNATIONAL HQ,BRUSSELS,BELGIUM LIFE FELLOW,INSTITUTION OF ENGINEERS(INDIA) LIFE MEMBER,CONSULTING ENGINEERS ASSOCIATION OF INDIA(FIDIC AFFILIATE), MEMBER,ASSOCIATION OF INTERNATIONAL CONSULTANTS(FRANCE), VISITING FACULTY,INDIAN MARITIME UNIVERSITY,KOLKATA CAMPUS, CONSULTANT CHARTERED MECHANICAL ENGINEER, FLATE/4,246/11,R.B.C.ROAD,DUMDUM,KOLKATA-700028 PHONE NO.033-2529-5106 MOBILE-098311-62023/ 099038-86778 EMAIL:datta.pk2003@gmail.com datta.prabir2003@gmail.com prabir.datta@outlook.com pkdsd@hotmail.com 3 Attachments