Inside Outlook:IKON’s electric courier van makes itsfirst deliveries!

Press update: What the journalistsare saying about IKON!

Who’s winning what? More of thehottest contracts and awards news

Coulsdon Remanufacturing - but notas you know it!

outlookJ u n e 2 0 0 8

N E W S L E T T E R F O R I K O N P E O P L E

I s s u e 2 0

Breakfast is served bythe Board!

Don’t be shy and contact us any time! Whether it’s hot news, a business win, special thanks

to colleagues, nominating your team to be profiled in the next edition, or suggestions and

comments to make Outlook an even better read, we want to hear from you!

Contact your Outlook Editor, Deborah Hatch, in the Marketing Department on: 0207 253 4545 or email: dhatch@ikon.com.... Go on, give us the goss’!

What else would you like to see in Outlook?

COVER STORY:Breakfast is served bythe Board!Find out why on page 4

Promoting our services in geographical and vertical markets like legal,public sector, banking and manufacturing, is having marked successfor IKON in 2008. This year, we’ve already enjoyed some majorcontract wins, including the extension of our relationship with HalifaxBank of Scotland (HBOS), and the renewal of our BAE Systemscontract.

As we predicted, the Production and Graphic Arts sector is growingrapidly this year and our dedicated PGA team and Professional PrintCentre is well-placed to make the most of every opportunity as itarises. Exclusively branded, full-colour PGA business cards andmarketing collateral is already making sure we stand out in the marketplace, along with IKON branded products like the CPP550.

In the world of manufacturing, everyone wants to talk to IKON aboutour technology roadmap. It includes the Konica Minolta, and one ofour flagship machines, the Canon C7000. Ricoh is also about to unveila 90ppm product that we’re looking to evaluate and possibly eveninstall, in the Document Services operation at Paul Street, London.The site has already had two new 1050’s installed recently as well as anew sales leader, Kevin O’Brien. The move is in line with our renewedfocus and commitment to Document Services, and Kevin will befocused on re-energising and growing IKON’s BDS and LDS revenuestreams.

Investment in training is a long term commitment that has led us to thelast phase of our PS training output strategy. IKON's e-learning system,iDOT, is now up and running and the new site offers manyimprovements including direct access and mobile support. We alsoexpect to launch new sales portals for major clients in the near future.Our ability to provide and host a portal for sales and automated onlinecall placing, was in fact, one of the things that set us apart from thecompetition in the BAE bid.

This capability to tailor our offering to suit client needs is one of IKON’smain strengths. In the legal market we have just showcased ourpioneering, single sign-on solution and this month has seen the launchof our environmentally-friendly courier service. The electric van isjointly funded by IKON and our client, Jones Lang LaSalle, and a greatexample of how we are listening to the voice of the customer andoffering market-leading solutions to more of our clients.

Meet the latest ‘super employees’ to berewarded for outstanding performance

Ongoing competitions and fabulousprizes are on offer here, to give our salesteams an extra reason to win big!

Get familiar with the latest products andservices that we’ve unleashed on themarketplace, with this regular peek insidethe IKON portfolio.

Notice Board 19

It’s a knockout! IKONstaff in charitytournament More photos on page 9

Remanufacturing, butnot as you know it!Inside story on page 16

Make sure you’re ‘in the know’ with thisround-up of the latest news and viewsfrom across IKON in the UK

IKON showcasespioneering legalsolutionFull details on page 6

Glenn GriggsMD Sales

CommentEditor’sLetter

News 04

Special Recognition Awards 12

The scoop on our biggest business winsincluding what’s being sold, who’ssecuring the deal and how we’reconvincing customers to choose IKON!

Business Wins 14

Discover another side of IKON, as webring you the inside track on skills andservices from individual parts of thebusiness

Inside IKON 16

Sales Incentives Update 13

Technology Corner 18

‘Stay in the loop’ with this interactivespace for special notices andinformation from around IKON.

P3

dhatch@ikon.com

Find out what the journalists are sayingabout IKON in this round-up of all thelatest press coverage

Press Coverage 11 Welcome to another edition of Outlook,your round-up of all the latest news andviews from across IKON.

This summer edition is packed withnews, including our cover story. It’s notevery day you get to see the IKON boarddirectors in serving aprons and chef’shats, but it was certainly a welcome sitefor hungry service staff in Londonrecently! We’ve also won an award fromBoots the retailer, hosted an exclusiveevent for the legal industry, andlaunched our environmentally-friendly,electric courier delivery service – seeIKON’s first ‘electruc’ for yourself onpage 5.

Flick to page 14, and you’ll find out thewho, when, where, why and howbehind all our latest business wins,including the sale of our first CanonC7000 and the renewal of our multi-million pound BAE Systems contract. Asusual we’re taking you behind thescenes in one part of the business, aspart of the ‘Inside IKON’ series. Thistime Outlook visited Coulsdon to findout what’s new in IKONRemanufacturing (page 16).

And finally, thanks to everyone whotook part in the reader survey we sentout with the last edition. The responsesthat came back gave us some usefulfeedback that has hopefully made thisnewsletter even more enjoyable thanthe last. For one lucky reader, there’salso £50 worth of capital bonds on theway! Anyway, enough of the small talk,go get the goss’!

NewsA round-up of the latest news and views from across IKON in the UK

P4 OUTLOOK JUNE 2008

A full English breakfast served by members of the IKON UKBoard was laid on for over 40 service technicians, call centre staffand administrators in London at 8.00am on Thursday 24th April.

Rigged out in their serving aprons and chef hats, Phil Keoghan,Glenn Griggs, Paul Braham, Gary Downey and Marco Pezzani,played the dutiful hosts as they served up fried eggs, sausages,bacon and other traditional breakfast treats to a long line ofhungry service staff.

The idea came directly from the UK president, Phil Keoghan, as away of celebrating the impressive feedback that came out of therecent Service road shows that took place up and down the UK.He says, “Since introducing the Regional Service Reviews ourteams have been driven by a healthy competitiveness that haspushed customer service levels up, grown our revenue, andgiven us some great results to celebrate in Q3, 2008.”

Breakfast is served bythe Board!

Congratulations to every IKON runner that took part and did sowell to complete the Flora London Marathon 2008, on Sunday13th April. Our runners joined over 34,000 people to make thisyear’s event the third largest in London Marathon history.

Special thanks also go to the fantastic IKON team that made sureour service as official document equipment provider to theLondon Marathon, was first class for the 19th year running! We handled everything from the planning and distribution ofoffice equipment, to the printing of the Official Race Results atour Print Centre in Paul Street, throughout the event.

Thanks to everyone from IKON who helped to make this year’sLondon Marathon a fantastic event! See you all at the next one,in 2009!

London Marathon 2008…team IKON does it again!

Electric courierservice launched

Martin Beamont and Phil Keoghan

P5

Project managers from our UK, US,Denmark, Germany and Netherlandsoffices came together in London on12th March, for IKON’s first GlobalProject Management Forum.

Delegates shared best practice,lessons learned and current projectmanagement approaches (US vs.Europe). The IKON MethodologyFramework IMF (IKON’s own ProjectManagement Methodology) wasalso re-launched by Christine Aguiar,of IKON’s US project managementoffice.

IKON European Project Manager,Carl Halford, was supported by RobLucey in organising the event andsays: “The forum was a great successand provided ample opportunity forknowledge sharing and networking –we definitely hope to repeat it on aregular basis.”

First Global forum forProject Managers

IKON’s environmentally friendlycourier service made its first road tripon June 10th, when it transporteddocuments through London for ourclient Jones Lang LaSalle (JLL).

The rechargeable electric van hasbeen jointly sponsored by IKON withJLL, who have requested the courierservice for mail runs between theirCanary Wharf and Hanover Squaresites in London.

Manufactured by electruc, the vanhas excellent green credentials and islow cost, carbon-neutral, with taxand congestion charge exemption.IKON Managing Director of Sales,Glenn Griggs says: “The electriccourier service is a great addition toIKON’s print and mail managementservices, and an example of how weare listening to the voice of thecustomer and offering market-leading solutions to more of ourclients.”

Official Race Times for Team IKON

Race No. IKON Runner Time

50347 Ben Calthrop 03:35:30

50355 Dean West 04:19:34

50350 Matt Newins 03:30:17

50351 Tony Williams 04:28:27

50343 Nicky Hills 04:39:52

50340 Graham Amos 05:38:33

50341 John Slater 04:25:04

50346 Adam Swart 05:34:57

Glenn Griggs, the happy chef!

Left: Nicky Hillswith her post racereward!

Right: GrahamAmos in training

Teamworking at the PM forum

IKON wins retailsupplier award

A pioneering single sign-ondocument managementsolution for law firms wasshowcased by IKON at anexclusive event in ReynoldsPorter Chamberlain’s TowerBridge Headquarters, onMonday 28th April.

The RPC account is managedby John Chambers in ITManaged Services and is the first leading law firm to install asingle sign-on, swipe card system that gives users instantauthentication to multiple desktop applications including eCopy,Copitrak and Outlook. Guests at the event were leading ITfigures from across the legal industry, including guest speakerJulie Berry, IT Director, at Reynolds Porter Chamberlain LLP.

IKON Marketing Director, GaryDowney, led the event and says:“Working with a forward-thinkinglaw firm like RPC has been a greatexperience for IKON, and we areproud to have developed a solutionthat is setting the standard most lawfirms are aspiring to.”

IKON showcasespioneering legal solution

Phil Keoghan with thecoveted trophy

Colleagues of the late Chris Johnson,who worked at IKON’s Coulsdonworkshop, competed in the sixthannual Golf Tournament in hismemory on 26th April, at theChelsfield Lakes Golf Course in Kent.

Chris sadly passed away in November2002, aged just 32. He was a keengolfer and good friend to all in theworkshop at Coulsdon. This year’swinner of the coveted memorialtrophy was Jim Chacksfield, withsecond and third places going to MarkWishart and Gary Willis respectively.Lowest score of the day went to SimonWillis with an impressive 80, and‘worst shot of the day’ to Kieron Lee!

Richard West helped organise theevent and says: “My thanks go to allthose who took part this year, KevinElmore for helping with thearrangements, our friends at Ricoh forsupplying the main prize, and ChrisBrunger at Canon, who with GordonClark supplied many other prizes.”

NewsA round-up of the latest news and views from across IKON in the UK

P6 OUTLOOK JUNE 2008 P7

Chris JohnsonMemorial GolfTournament 2008

Sales lead payouts getbigger!More money is being paid forevery successful sales leadgenerated, after an increase infixed payment values took effecton 1st June 2008.

Under the new scheme you canearn anything between £30 and£500 for a single segmentopportunity, with a maximumpayout of £1,000 available formultiple product installs. The onlyexception will be OGC. Any leadsgenerated under this public sectorcontract umbrella, will be worth50% of the standard segment value.

These welcome increases in fixed payments followimprovements to Sales2000 that have made all valid leads arecorded and predictable prospect. The critical changes havealso enabled the processing of payments based on what wassold rather than the lead that was identified.

Other improvements include updating submitter profiles andsupplying their name and contact details to sales with the lead.This is intended to encourage better communication andfeedback between sales and the lead submitter.

Boots the retailer, named IKON as its‘most improved supplier’ at itsNottingham headquarters in April,where UK President Phil Keoghan,was presented with an award.

The award recognises IKON’ssuccess in delivering managed printservices for Boots head office andapproximately 2000 of its satellitestores throughout the UK, since1982. We beat several majorsuppliers to the accolade aftermeeting criteria outlined in the BootsContract Managed ServicesDevelopment Framework, intro-duced by the retailer, in 2007.

IKON’s proactive approach includedmaking a DVD to demonstrate ourmanaged print services, beforeshowcasing it on an LCD screen inthe staff pavilion area of Boots’headquarters. David White, is partof IKON’s on-site team at Boots, andsays: “Making the DVD definitelyhelped us to stand apart from the

competition and gave us theopportunity to inform someof the 3000 staff working atBoots’ head office about the

service we provide forthem behind the

scenes, every day.”

CJM golf team 2008

NewsA round-up of the latest news and views from across IKON in the UK

P8 OUTLOOK JUNE 2008

Double bubble forservice engineersAn extra pay day arrived in March,for the 12 service engineers whogenerated leads that weresuccessfully converted to salesduring the Canon ‘double bubble’incentive.

Between October and December2007, every lead that turned into aCanon sale, instantly generatedtwice the commission for IKONservice engineers. An additionalreward of £50 in Bonus Bonds wasalso paid for every lead convertedto a Canon sale.

Double Bubble winners

Name AmountAiden Kelly-Davis £50.00Alex Carter £50.00Brian Holland £50.00Colin Wright £50.00Darren Wilkinson £50.00Dave Harrison £50.00David Loryman £50.00Garry Mountjoy £50.00George Diogenous £100.00Jeremy Clow £50.00Nigel Barnett £50.00Stephen Moss £50.00

The arrival of twoPCP1050’s, a new SalesDirector, Trend ReportingAnalysis and Commun-ication (TRAC) software,and the launch of aProfessional Print Centrehas revitalised IKON’sDocument Services centrein Paul Street.

With its new tools in place, the London site is expected to enjoyprocess and revenue improvements over the coming months.The IKON PCP1050’s have replaced a 12-year old Xeroxmachine and represent an opportunity to keep all ‘click’ revenuein-house. Increased revenue is also being generated by SalesDirector, Kevin O’Brien, who is targeting additional businessfrom new and existing customers.

To track all the anticipated customer spend Paul Street haswelcomed its first computerised booking-in software, TRAC, on1st June. Work in progress, sales and stock control can now betracked with the push of a button to provide a clear audit trail forthe whole site.

Customers are already noting the difference. Sainsburys hasbeen using Paul Street’s new board mounting machine toproduce its foam backed training materials, and Ipsos MORI hastransferred all of its survey fulfilment to IKON, along with threeof its staff.

Paul Street revamped!

The IKONProfessionalPrint Centre

Steve Cook is pleased tosee the back of the oldXerox!

Pauline Wolna and Elijah Adom at work

Game for a laugh IKON staff fromMaidstone competed in an ‘it’s aknockout’ style tournament forcharity on Sunday 18th May, in aKent showground.

IKON competed against a raft ofother local businesses in the fun day that was organised to raisemoney for the Children Today, charity. Our nine-strong teamincluded Nigel Titcombe, Chris Beck, John Taylor, Lee Carter,Luke Fowler, Mark Sanderson, Richard Viney, Sarah Cundy,Scott Baldwin and Sarah Evans.

The event itself was a real tribute to the original 1970’s style TVtournament, and teams spent all their time dodging buckets ofsoapy water, flying sponges and doing 3-legged relays inoversized costumes! Nigel Titcombe was among those who gota good soaking in the heats and says: “It was a real laugh and agreat crowd turned out to see us making a fool of ourselves andraising around £800 for charity at the same time!”

It’s aknockout!

The UK National Bid Team is behindsome of IKON’s biggest businesswins and has been transformedrecently, with the departure of twolong-standing members and additionof four new recruits.

Based in Cowcross Street, Londonand led by Laurence Greenhow, thebusy team of five now includes twoBid Managers, Louise Gregory andCaroline Ley, Bid Support Assistant,Angela Brennan and BidAdministrator, Jessica Steer. Betweenthem, they provide a sales supportservice that assists in getting vital,professional tender documents outthe door, in time to bid for newbusiness.

With a dedicated library of IKONstatistical and technical information,case studies, pictures andaccreditations, the bid team can addinstant weight to pitches for largervalue or strategic opportunities.Team Leader, Laurence Greenhowsays: “In the next quarter, we arelooking at implementing software toassist the first draft response timeand offer a consistent documentapproach… watch this space!”

To enlist the National Bid Team’s helpproduce persuasive, articulate andcompelling tenders, e-mail:UKNationalBidteam@ikon.com

Introducing… thenew IKON NationalBid Team

P9

Timmy Mallet joins the action

The Maidstone team having funand raising around £800 for charityat the same time!

Here in the UK, IKON has been giving thepress something to talk about lately. PrintWeek paid attention when we opened theProfessional Print Centre in Paul Street,Channel Info announced the launch ofIKONstore version 2, Supply Managementran a feature on IKON Marketing Director,Gary Downey’s job swap with a Reutersbuyer, and we’re still counting the newsstories on IKON’s massive HBOS win.

Stories of our business wins, productlaunches and new services are steadilyseeping in to the industry’s magazines, andinterest is growing. To help you keep upwe’ve rounded up the recent headlineshere. To read the stories in full, visit theNews & Events page on www.uk.ikon.com.

IKON Headlines – January to June 2008 May 2008 IKON wins exclusive document management

contract with Halifax Bank of Scotland (HBOS) Group

April 2008 IKON showcases single sign-on solution for law firms

April 2008 IKON establishes nationwide Production and Graphic Arts operation

April 2008 IKON tops £1M success of its online store with new improved site

April 2008 IKON enters 19th year as equipment provider to London Marathon

March 2008 IKON re-appointed as preferred supplier to Devon County Council Framework Agreement

March 2008 IKON launches two new high-speed, digital colour print engines

March 2008 IKON opens dedicated Professional Print Centre in London

P11

Find out what the journalists are saying about IKON

Press Coverage OUTLOOK JUNE 2008

If you want to see your news in the industry’s most-

read titles, tell the Marketing team all about it. You’ll

find new guidelines for Marketing Communications

on the intranet at:

http://www.uk.ikon.org/marketing/tools/WinWays/.

For clippings of all press coverage contact: Deborah

Hatch on dhatch@ikon.com.

Hitting theHeadlines

Test drives of hybrid electric carsand a mobile phone harvest,marked IKON’s second year ofsupporting the UNEPs (UnitedNations Environmental Prog-ramme), on Thursday 5th June.

As well as raising general awareness and putting a simple carboncalculator on the intranet, IKON donated your unused or non-working mobile phones ti charity. These have now been sent tosupport good causes including Seeds forAfrica, who can raise up to £5.00 forevery recycled handset.

Test drives of hybrid electric, G-Wiz carswere also offered to staff in London andCoulsdon and related directly to this year’s World EnvironmentDay theme ‘Co2, kick the habit’. Bob Jones, IKON’s EuropeanEnvironmental Manager organised the events on June 5th andsays: “Thanks to everyone that supported our World

Environment Day activities this yearand helped IKON to succeed in offeringlocal charity support, green aware-nessand recycling, all at the same time!”

WorldEnvironmentDay 2008

NewsA round-up of the latest news and views from across IKON in the UK

P10 OUTLOOK JUNE 2008

Print industryflocks toflagship event

When the print industryflocked to the 14thDrupa exhibition, inDüsseldorf, Germany, inMay, IKON’s Productionand Graphic Arts

specialists escorted select clients tothe event, for the first time.

Two high profile clients joined IKONon the Canon-sponsored trip. Bothclients are looking for additionaloutput capacity and digital printingservices, and IKON is working incollaboration with Canon tointroduce the C6000 that wasshowcased at the Drupa exhibition.

Over 1800 exhibitors from 50countries are at Drupa, which iswidely considered as the mostimportant event in the print mediaindustry’s calendar. IKON’s RegionalDirector, PGA, Tim Carter, says: “It isexciting to be working with Canon tostrengthen our client relationshipsand generate interest around thePGA team’s flagship products.”

276 Ways to beat thecongestion charge. Cut your CO2 emissionsand pay under £35 a yearroad tax. Go to...

http://www.fleetnews.co.uk/_media/FNSub120carsmar27.pdf

Fuming & Exhausted?

Meet the latest employees to recognised for outstanding performance

P12 OUTLOOK JUNE 2008

Special Recognition Awards

Dave Cooper, Customer Service Technician

When an unusual problem with a series of recently sold devicescaused a spate of customer complaints, IKON Customer ServiceTechnician, Dave Cooper, fixed the fault before deals in excess of£100,000 were cancelled.

Other technicians had no luck in trying to diagnose the faults whichwere affecting customers in the Midlands. Dave came in at theeleventh hour and found the fault that was causing a distinct imageshift on the high-speed, digital colour machines.

IKON Regional Sales Manager, Stuart Chown, says: “By taking on theproblem and tackling it with patience and technical skill, Dave savedat least three deals that were in their first 30-day period.” Thededicated technician has also written an instruction guide on how tocure the problem which has been distributed to IKON’s RegionalSales Managers and local technicians.

Brian Islin, BAE Systems Account Manager

As IKON’s dedicated BAE Account Manager, Brian Islin has spentthe last two years securing the renewal of our multi-million poundcontract with the global defence and aerospace company.

The contract renewal is worth around £2.5million a year, over a fiveyear term and involves the installation of over 1850 machines acrossthe UK. As the main point of contact between IKON and thecustomer, Brian has been integral in identifying and resolving issuesthat stood between us and our goal of extending a good relationshipwith a key client.

Steve Algeo, IKON’s Group Financial Controller, worked with Brianon the BAE contract and says: “Brian has lived and breathed the BAEcontract for the last two years of his life and his work wasfundamental to IKON winning the contract renewal.”

Mark Monaghan presenting award toDave Cooper

Phil Keoghan and Glenn Griggspresenting award to Brian Islin

P13

Ongoing competitions to give our sales teams an extra reason to win big!

Sales IncentivesOUTLOOK JUNE 2008

The IKON President’s Club incentiveis back, courtesy of Canon! BetweenApril and the end of September, allsales staff have a full six months toqualify for a fabulous family holidayat Center Parcs – one of IKON’s mostpopular prize destinations.

This year’s winners will head toLongleat Forest Village in Wiltshire,for a long weekend of rest andrelaxation, on Friday 21st - Monday24th November. In the green andtranquil heart of rural Wiltshire,Center Parcs at Longleat offerssomething for everyone. That couldmean just taking the opportunity todo things together as a family, orusing the time to indulge and pamper

Presidents Club 2008 –win a family holiday atCenter Parcs!

yourself or your partner. EveryCenter Parcs resort has a wide rangeof bars, restaurants, sports and otheractivities to enjoy at your leisure.

As part of our commitment to makingthis incentive bigger and better thanever, there’s also a lot more surprisesin store, including personalised giftsthroughout the trip! And it’s worthnoting that if you’re on this trip, you’llbe enjoying two extra days of annualleave into the bargain!

To qualify for this fabulous incentiveour sales professionals will need tosmash the six month personal targetthat has been set for them. There’sno limit to the number of placesavailable, so if you’re in sales this is agreat opportunity for you to win asuperb prize.

Sponsored by

As our dynamic sales teams win new businessaccounts across the UK, IKON is continuing to hittargets. To keep you informed of the mostexciting success stories, Outlook has the latest onthe solutions we are selling and where IKON ishaving the greatest impact across the UK.

Are you a winner? Inspire us! It’s vital thateveryone in IKON is aware of the many successesacross our company. If you have an exciting newbusiness win to shout about, contact themarketing team on:dhatch@ikon.com

IKON team: Brian Islin, BAE Account Manager;Steve Walters, Regional Sales Director; DavidWilson, Business Development Director; IKONNational Operations team; IKON Customer Service. Challenge: To retain one of IKON’s largest UKaccounts.

Solution: Ricoh MFD’s and printers, Equitrac EO4print management software and Ricoh WebSmartDevice monitor.

How IKON won the business: Exceptionallycompetitive bid that built on our knowledge andunderstanding of BAE’s business, as well as thecredibility of our existing service and staff workingon-site.

Business value: Approximately £2.5M year, over a 5 year term.

BAE Systems

IKON team: Tim Carter, Regional Director, PGA;Chris Carr, Pre-Sales Colour Analyst; JulianSpellman, Technician; Trevor Ridley, Technician;Stuart Rayner, Technician.Challenge: Following two new contract wins Go Eco-Print needed additional output capacity andpremium quality to produce the type of workdemanded.Solution: Installation of IKON’s C7000, our PGAteam’s flagship product. It is outperforming the twoCPP650’s we installed last year and the customer isachieving premium quality, high levels ofproduction, and unsurpassed flexibility on site. How IKON won the business: IKON out-performedour main competitor Xerox, by developing andmanaging the account flexibly to meet clientexpectations.Business value: £140,000 with additional capacityto meet business growth.

Go Eco-Print

Business WinsThe scoop on our biggest sales from who’s securing the deal, to how we’re convin

P14 OUTLOOK JUNE 2008

IKON team: Abrar Nazir, Strategic CorporateAccount Manager - legal; Laurence Greenhow,National Bid Team Manager; Trevor Walker,Customer Service Representative.

Challenge: Replace single function devices with amore efficient, cost effective print managementsolution for the legal firm’s entire UK operation.IKON had just days to prepare and submit a bid torival Xerox and Canon Direct.

Solution: Canon 75ppm devices and a 100ppmdevice, integrated with a cost recovery solution andfull schedule to manage installation.

How IKON won the business: IKON was shortlistedwithin 2 days, before being selected over Canon, forour expertise in managed print services. Our bid setus apart from the competition by demonstratingIKON’s capability to fulfil all Cameron McKenna’sdocument management solutions.

Business value: Another key legal win for IKON,generating £500,000 revenue in the first year of a 3-year contract.

Cameron McKenna

IKON team: Sean McGuigan, Sales Manager;Gareth Jones, Account Manager; Andy Barber,Professional Services; Emma Freeman,Administrator; James Darlaston, who is projectmanaging the implementation.Challenge: Unifying Premier Farnell’s existing IKONsupplied MFDs with its large fleet of desktopprinters and faxes from multiple vendors. Solution: Implementation of 11 HP4345 monoMFDs and 11 HPCM8050 Edgeline MFDs, hasrationalised the client’s fleet dramatically andreduced their carbon footprint. How IKON won the business: IKON is already atrusted supplier to Premier Farnell and offered a HPsolution with Safecom that differentiated us fromour competitor - a traditional Ricoh dealer.Business value: : £174,000.

Premier Farnell UK Ltd

IKON team: Andy Steel, Account Manager; RobGoggin, PS Pre Sales.Challenge: Coyle Personnel Plc outputs a largeamount of invoices and needed to replace theexisting system of storing hard copies at offices,before eventually moving them to an off-site storagefacility.Solution: Canon Multifunctional Device, IKONDocSend, Planet Press & Invu Electronic DocumentManagement system.How IKON won the business: Providing anaccurate breakdown of current costs and comparingthem to the costs of the IKON solution, todemonstrate large scale savings. Business value: Initially £80,000 for the head officeaccounts – expected to increase as the solution isrolled out to other sites.

IKON team: Jonanthan P Taylor, Business ServicesAccount Manager.Challenge: Brachers had massive problems withintheir Money Laundering & insolvency divisionscaused by an old DocsOPEN system and an unusedZyIMAGE Departmental Server.Solution: IKON’s first Alchemy ContentManagement Server Sale! Following successfuldeployment of the eCopy strategy, we rolled out theStandard Alchemy Content Management Server tocomplete the document lifecycle.How IKON won the business: Installation of theAlchemy Content Management Server to deliver fullweb access for all staff, transfer of the firm’s entiredata legacy from the now defunct DocsOPENplatform, and integration of Captaris Right Fax. Business value: The revenue figures from this dealwere in excess of £150,000 as the number of eCOPYscan stations was increased with an additionalCanon Image Runner.

Brachers Solicitors

Fusion Print

Coyle Personnel Plc

P15

IKON team: Adam Hutchinson, BS Sales; TimCarter, Regional Director, PGA, assisted by a greatcollaboration between our PGA and Leeds BSteams.Challenge: This commercial printer needed toincrease colour output and improve quality,management and consistency.

Solution: We installed a CPP650, then CPP550 andcompletely replaced all existing Xerox equipment.Fusion Print is now an entirely IKON customer.

How IKON won the business: The professionalismof our consultative approach differentiated IKONand demonstrated our ability to offer a partnershipsolution rather than just selling hardware.

Business value: £100,000 across 2 machines withscope to grow and develop.

cing customers to choose IKON!

Dedicated pre-configuration siteopens in Purley Way

Demand is now so great for IKON’spre-configuration services that adedicated centre has been opened inSurrey – initially to meet therequirements of our contract with HPand the high street bank, HSBC.

Head of Operations Europe andDirector of Remanufacturing,Gordon Clark, says, “In this half year,if everything falls into place, we willbe producing about 17,500 unitspurely on configuration. The centreis there to help us meet this demandand expand rapidly if we need to.”

Our pre-configuration team is alsooften in Denmark, Germany, Italyand Switzerland now, strengtheningIKON’s presence in Europe andmaking sure that all of our equipmentis installed and invoiced on time.

DOSA auditors in demand acrossEurope

The Document Output StrategyAssessment (DOSA) auditingspecialists at Coulsdon will goanywhere to bring IKON clients athorough and complete picture of

their technology and how it can beimproved. Of this service, GordonClark says, “After walking the floorsof a client’s business, Will Clay andthe team will present a completeasset record, before assessing andrecommending the best printsolution."

The team is currently making animpact across Europe and havecompleted audits in Spain,Strasbourg in France, Germany andin Denmark for our client,international food producer, DanishCrown.

IKON technicians produce ID cardsfor Africa

Together with De La Rue IdentitySystems - the world’s leadingcommercial currency productioncompany - IKON has been assistingthe Senegal Government inproducing identification cards for thecountry’s entire population. Weshipped equipment and techniciansto Senegal to set up the productionline and train local workers.

IKON Project Manager, Gordon Clarksays, “We were approached for ourtechnical expertise rather thanremanufacturing capability and theproject

Think you know whatIKON Remanufacturing

does? Think again. For over 30 years, the

IKON RemanufacturingPlant in Coulsdon has

been known for providingcustomers with high

quality, low costalternatives to newly

manufactured equipment. Now it’s time to forget

what you’ve already seenand heard about IKON

Remanufacturing, asGordon Clark’s team hasdiversified with a whole

host of new supportservices.

Outlook went inside IKONCoulsdon, to bring you

the main headlines…

Inside IKONDiscover another side of IKON, as we bring you the inside track on skills and serv

P16 OUTLOOK JUNE 2008 P17

Coulsdon… Remanufacturing – but not as youproject was a success in Senegal,with 16 million ID cards produced.IKON has now been asked to helpproduce ID cards for Rwanda, andwe’re also looking at producing 25-30 million ID cards for Angola.”

First IKON-manufactured EPOSsystem piloted for River Island

Not satisfied with merely installingand maintaining electronic point ofsale (EPOS) systems, IKON inCoulsdon has now manufactured ourown version of the retail software.

The EPOS system was configured,then trialled at River Island in CanaryWharf. Gordon Clark says, “Wedecided to manufacture our ownEPOS system and give it back toRiver Island as a freebie, to gaugetheir reaction. They were so pleasedwith the results that we have beenasked to supply more equipment.”

Clients clamour for bespokehardware branding

When Perfect Homes requestedequipment sprayed in their corporatecolours, IKON remanufacturingstripped and re-sprayed a samplelaptop in their house colour of brightmauve.

“The results were fantastic,” reportsGordon Clark. “It wouldn’t normallybe possible to get a house colour butwe did it with ICI colour matching, sowe know it’s exact. We’ve alreadybranded 300 of their machines andhave clients from the US calling torequest the same service.”

ISO 14001 EnvironmentalAccreditation won in record time

Since dedicated IKON EnvironmentalManager for Europe, Bob Jones,arrived at Coulsdon over a year ago,the plant’s green credentials havesky-rocketed. He says, “Week onweek, environmental credentials arechanging but with strict workingpractices in place, we earned our ISO14001 accreditation in just sixmonths, when it usually takes up totwo years.”

Smart metering now measuresenergy use and the amount of wastegoing to landfill has been reduced,along with the site’s overall carbonfootprint.

These stories are just the latestdevelopments from Coulsdon.Besides all this, the fundamentalIKON business is still doing what it’salways done and turning out around1000 pristine, remanufacturedcopiers, printers and vendingmachines a month. With a loyal teamof technicians that are all fromengineering backgrounds, a newEnvironmental Manager to supportthe operation and a leader that isdetermined to develop thebusiness’s additional services, you’llall be hearing a whole lot more fromCoulsdon in the future.

“In this half year, if everything fallsinto place, we will be producingabout 17,500 units purely onconfiguration. The centre is there tohelp us meet this demand andexpand rapidly if we need to.”

Gordon ClarkHead of Operations Europe and

Director of Remanufacturing

ices from individual parts of the business

know it!

IKONstore became a stockist of a newly launched range of Ricoh printers inApril. The GelSprinter range is a family of colour desktop printers and now,desktop MFD’s, based on Liquid Gel technology.

By combining the best of laser and ink-jet technology, Ricoh’s GelSprinterrange delivers vibrant colour quality and fast print speeds. Economical inkuse makes this range the environmentally friendly choice that deliversquality with an affordable price tag – exactly what our customers want!

Discover the Ricoh GelSprinter range at: www.ikonstore.co.uk

Ricoh GelSprinter Range

Over 3000 IKON customers were targeted as part of a promotional drive tolaunch our new large format offering in April.

IKON’s large format range includes a mixture of Canon and HP solutionsthat make printing, scanning, archiving and copying full colour graphics andtechnical drawings easy. The new offering will be pushed out through thePGA teams and targeted specifically at the Technical and Graphics markets.

The direct marketing and electronic direct marketing campaign in Apriltargeted existing large format, high volume black and white, and full colourusers.

HP Large Format

Technology CornerA regular peek inside IKON’s product portfolio

P18 OUTLOOK JUNE 2008

Newly updated versions of eCopy are now available and have realigned thebrand to the mid-range solutions market where customer value andaffordability are the main drivers.

Three distinct offerings now characterise the eCopy product line: Desktop,ShareScan Essentials and ShareScan Suite. Each compliment’s the other,making the eCopy document capture and delivery system even better atenabling IKON customers to integrate paper documents into digitalworkflows.

The beauty of eCopy is its easy integration with other technology and it hasrecently formed an integral part of IKON’s groundbreaking single sign-onsolution for law firms, along with Copitrak and Ricoh MFD’s.

eCopy

Special notices and information from around IKON.

Reader Survey

P19

Notice BoardOUTLOOK JUNE 2008

In the March edition of Outlook we asked you to complete andreturn a short questionnaire, to let us know what you think ofthe newsletter. Thank you to every one who responded – allyour replies were placed in a prize draw to win £50 worth ofCapital Bonds and the winner is: Stephen G Jones, an IKONWarranty Supervisor in Runcourn. Congratulations!

Thanks again Stephen, and enjoy spending your prize bondson the high street!

In the last edition we asked for yoursuggestions to find a new name forthe IKON staff newsletter.Unfortunately our favourite hasalready been used for IKONbranding, so we’re still open to ideas.Keep them coming in folks andremember there’s £50 worth ofcapital bonds up for grabs if we use your suggestion.

Re-name theIKON newsletter!

IKON on tour - we’re everywhere!Rob Townsend, an IT Businessanalyst working in Coulsdon,spotted the IKON sign at a skiresort called Big White inCanada, earlier this year…andagain at a second resort calledSilver Star.

Fiona Austen, another ITBusiness Analyst in Coulsdonalso spotted IKON on herholidays in Las Vegas…

If you’ve spotted IKON somewhere unfamiliar, send us theevidence! Every picture we print is worth £10 in capitalbonds that can be spent on the high street!

IKON’s got talent! We’re sure you’ve all seen or heard about the TV talent contestthat is judged by Simon Cowell, and currently scouring Britainfor talent. Jackie Green, a Business Analyst in Coulsdon isobviously a fan, as she’s kindly put forward an idea for our veryown IKON version.

So, if you have the talent to think of a new IKON workingprocess, promotional event, customer advertisement, oranything else, then we want to hear from you. If there’s enoughinterest, we’ll run competition heats at individual branches,followed by a UK final judged by our very own panel and SimonCowell-equivalent! Send your thoughts to: dhatch@ikon.com .

Fiona Austen spotted IKON in Las Vegas

Rob Townsend spotted IKON in Silver Star, Canada

Rob Townsend spotted IKON in BigWhite, Canada