Iir Bpe Summit
Transcript of Iir Bpe Summit
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IIRSummit
May31,2009
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My Blog: http://i360insight.com/
On BPE, Change ManagementLean Six Sigma, Innovation, etc.
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Haveyouseenthisvideo?
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3MsInnovationCrisis
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Whydowedothis?
To Align Targets and Methods Throughout the Organization
Breakthrough
thewayweleadandmotivate
thewaywethinkandplan
Outcomes:
Results
Strategy People
Profitability
Measurement
thewayweinterconnectandenable
thewaywecreatevalueandmanage
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Whatdrivessuccess?
IfY= SuccessfulBusinessProcessExcellence= x
X1 Sustained Executive Commitment and Involvement
Convert vision into measurable goals and drive linkage to BPE, , , ,
360-degree feedback
X2 Comprehensive Governance System and Infrastructure Policies, procedures, KPIs and guidelines to govern the BPE
Project tracking and knowledge sharing to measure and accelerate results
X3 Commitment to Develop Top Talent as Full Time Change Agents Or anizational commitment to full time Chan e A ents Rigorous process for selection and development of top talent
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StrategyLayer:HoshinMethodsAlignmentModel
CriticaltoSatisfaction
Requirements
MissionandVision
StrategicVOC:VoiceoftheCustomerVOB:VoiceoftheBusiness
BalancedScorecardVOP:VoiceoftheProcess
EPMLayer:BalancedScorecardandBPMMethods
CoreProcesses EnablingProcesses StrategicProcess
ProcessMetrics ProcessMetrics ProcessMetrics
PolicyDeploymentBusinessExcellenceLayer:PolicyLSS&InnovationProjects LSS&InnovationProjects LSS&InnovationProjects
, ,Methods
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InnovationLovesaCrisis
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PreservationandEvolution:TheSCurve
ase
Optimization
Phase 2 Phase 4
the nven ngthe Future
Gro
Phase1
Innovation
Time
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How the customerexplained it
How the projectleader understood it
How the engineersdesigned it
How theprogrammer wrote it
How marketingpromoted it
How the projectwas documented
How the consultantsproposed installing it
How the customerwas billed
How it wassupported
What the customerreally asked for
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BusinessProcessExcellenceTrainingandConsulting
Innovation360Institute
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+97143197645