HXR 2016: Improving Insurance Member Experiences -Janna Kimel, Cambia
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1 CONSUMER ENGAGEMENT FROM THE GROUND UP Janna C. Kimel @third_brain April 5, 2016 © 2014 Cambia Health Solutions, Inc.
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Transcript of HXR 2016: Improving Insurance Member Experiences -Janna Kimel, Cambia
1
CONSUMER ENGAGEMENT FROMTHE GROUND UP
Janna C. Kimel@third_brain
April 5, 2016
© 2014 Cambia Health Solutions, Inc.
22 © 2015 Cambia Health Solutions, Inc.
1917 Pacific Northwest Loggers
thecascadiacourier.com
33 © 2015 Cambia Health Solutions, Inc. © 2015 Cambia Health Solutions, Inc.
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Deliver on the cause
© 2015 Cambia Health Solutions, Inc.
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CX Maturation
© 2015 Cambia Health Solutions, Inc.
77 © 2015 Cambia Health Solutions, Inc.
88 © 2015 Cambia Health Solutions, Inc.
99 © 2015 Cambia Health Solutions, Inc.
Health is the platform from which anything I'm able to contribute to the world springs. - Bridgette
Long happy life which means more time with the grandkids! - Cari
Onlineforestrydegree.com
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