Kimel Medical Usability7 9

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Intel Health Guide▪ Health focused

computing to help

chronically ill seniors


Out of Box Testing

▪ Conducted in home, Out of Box

tests to understand unpacking,

space and set up

> Testing conducted in homes in and

around the Portland Metro area

▪ Tested carry-in, unpack, set up and

re-pack

▪ Findings highlighted difficulty in

finding a flat surface for the device

in the home, changes in the

manual, issues with hi-speed

internet

▪ “I’d have my grandson do it.”


Usability Studies

▪ Captured patient feedback

and recommended changes on

information architecture,

taxonomy and language issues

> Testing conducted in 2 U.S.

and 3 UK locations

▪ Gathered physician feedback

on back end software leading

to significant changes in

clinician side software

> Changed understanding of key

user – Home health nurse, not

physicians


Context Aware

Medication Prompting▪ Early research for

longitudinal study


In Situ Research

▪ Spent 36 hours living in a

retirement village

▪ Documented every activity to

triangulate and verify sensor

data

▪ Observed life patterns in place

to understand local behaviors

▪ Documented technology glitches

to pre-empt issues in the homes

of test participants


Intel Computing▪ For Stephen

Hawking’s Intel

provided computer


Shadowing and Observation

▪ Captured insights about ease of use

by shadowing Stephen Hawking and

his caregivers for a day

▪ Findings included (a) many packs on

rear of wheelchair inhibiting access

to technology, (b) need for an

external battery pack, (c) a mass of

misunderstood cables

▪ Recommendations were

implemented and significantly

reduced calls for technical support

▪ “I can’t talk or give directions

when the chair is moving.”

a

b c


Context Aware

Medication Prompting▪ Longitudinal

medication

prompting research


Usability/Diary Study

▪ 10 elders in the Portland area were given 3 different medication reminders: audio, visual and mobile

▪ Photos were taken of where the elders placed the devices in their homes for design context

▪ At the end of 3 weeks, elders were asked to use Play-doh to talk about and design their ideal reminder > 9 of 10 participants designed a watch, keying in on the importance not of the watch, but on the mobility of the device

▪ “The watch is more portable, it’s with your body all the time.”


Pharmaceutical

Research▪ Understanding

emotions around

osteoporosis

medications


Beeper Study

▪ Create a take home package to capture emotions of 50+ year old women about their osteoporosis medication

> Beeper prompts women to write in a diary or take a photo throughout the day

▪ Create an interview to follow up at home exercises

▪ Key findings

> Women at this age are not tech savvy, even with beepers

> Better communication with the doctor about side effects is more important than packaging changes


Janna C. Kimel

308 SW 1st Ave. Suite 200

Portland, OR 97203

www.thirdbrainstudio.com

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