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Presented By:

S.M Usman pirzada

Ali Nasir

M Usman Nasir

Presentation Topic: Different HRM Policies 

Presented To:

Miss Ainee Afzal

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Different HRM Policiesof

Wateen Telecom Private Ltd.

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Topics

Introduction1- Job Analysis• Job description• Job specification2- Compensation• Salary structure• Benefits/ incentives• Holidays / vacations, paid leaves3- Job adds4- Employee training and

development

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Company Introduction

• Wateen Telecom, Pakistan's largest communication company in the private sector.

• Wateen offers a complete range of carrier class telecom and multimedia services like fixed wireless and line telephony, always-on broadband for data, internet and TV/multimedia along with a host of other value-added services and applications to set the standards for a new era of communications and entertainment in Pakistan.

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Vision Statement

Vision:To launch Pakistan into the 21st century digital revolution by providing complete communication solutions to Telecom Operators, Corporate, Consumers and to be the leading “Carriers’ Carrier” by creating a world-class cutting-edge network to deliver a broad range of reliable, affordable and quality customer-centric services.

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Mission Statement

Mission:

"To provide affordable communication services that meets and exceeds customers' requirements".

"To deliver high-quality, flexible and innovative solutions that is cost effective and conducive".

"To provide complete customer satisfaction on time, every time".

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General Hierarchy of Wateen Telecom

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Departmental Hierarchy of Wateen Telecom

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Job Analysis

Job Analysis:Wateen Telecom do job analysis in case of:• Starts new projects• On job leaving• According to the nature of employee Job description: A list of a job’s duties. Job specification: A list of a job’s “Human

requirements”.

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Job description and specifications in Wateen

Department: Customer ServiceJob Title: Assistant Manager

Quality Assurance

Job description• Leading a team of executives

responsible for the quality of the contact center operations.

• Evaluating team’s performance on Daily/Weekly/Monthly basis.

• Ensuring that proper procedures of feedback are being followed.

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Job description and specifications in Wateen

Job Specification:• He is Masters Degree holder.• 2 years experience in Contact Center

Operations.• He has excellent communication,

presentation and negotiation skill.• Multi-task, maintain a high standard of

service & quality.• He has ability to stress, time management

and team

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Job description and specifications in WateenDepartment: CEO OfficeJob Title: CEO Office Manager

Job Description:• Supervise CEO Office staff in their tasks.• Direct & Coordinate operations of the CEO

Office.• Direct & encourage team members to achieve

their goals.Job Specification:• He is Bachelor degree in marketing• He has ability to maintains organizational

culture (Telco environment)• He has industry knowledge• He has ability for team building & Leadership

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Compensation

“Compensation is the process of giving the reward to the labors against getting services from them”

Competitive Pay:

Wateen’s pay and benefits

programs reflect how many

the employees and their

families are valued.

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Salary Structure

• Job Position: Top Level(Exceptional Cases)

Net Salary: Up to Rupees. 800,000/- Per Month& Normally Rupees

(450,000-500,000) Per Month

• Job Position: Middle Level Net Salary: Normally Rupees

(30,000-100,000) Per Month.

• Job Position: First Line Level Minimum Salary: Rupees. 18,000/-Per Month

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Benefits / Incentives

• Pick and drop services • Mobile allowance • Medical facility • 10% of gross salary • Car facility • 1 extra salary • Bonuses • Gifts • Cinema tickets • Swimming pool facility • Mess at Freddie's • Gloria Jeans • Cake and flowers • Provide mess and refreshment

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Holidays, Vacations, Paid Leaves

In Wateen Telecom the procedures of holidays, vacations & paid leaves are the following:

• 20 Annual Paid Leaves

• 10 Medical Laves

• 10 Casual Leaves

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Job Advertisements

These are the some job which are found on the internet.

• Department: Marketing

Job Title: Manager Brand Activation

• Department: Solutions

Job Title: Product Manager - Applications

Wateen telecom do not give job advertisement except on the internet.

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Employee Training & Developments

Employees training:How Wateen telecom is giving training, skills new and existing employees they need to perform their jobs.

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Training typesWateen Telecom is providing five types of training to their employees to enhance their performance.

These are: a- Job Orientationb- Positive attitudec- Soft skills d- Technical training (daily basis)e- Technical training (work related)

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Methods of Training

There are many methods for giving the training are adopted by the Wateen Telecom. These are explained under following.

a- On the job trainingb- Job Rotation c- Computer Based Trainingd- Audio visuals based traininge- Internet base trainingf- Management games

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Management Games

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After Training Certificates

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Developments for Staff

• Promotions & Transfers

• Environment and Culture

New Developments in Wateen Telecom for its employees:

• ATM machine

• Free internet (4 MB link)

• Free gamming at Silver Star

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Suggestions/ Recommendations

For compete the competitors company should launch.

• New packages

• Cheap rates

• Facility for Islamic Activities

• Wateen telecom should increase the advertisement of its products to enhance its business.

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Conclusion

Having discussed about Wateen Telecom private Limited Company, we realized that it is a well-established company in Pakistan with having the lot of financial and business resources.It has also well reputed HR department but also some week points, which can overcome by using some sensible approaches. It can grow rapidly by keeping in view above-mentioned suggestions.

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