HP XP P9000 Performance Advisor FAQ

8/10/2019 HP XP P9000 Performance Advisor FAQ

1/100

HP StorageWorks P9000 Performance AdvisorSoftware Frequently Asked Questions

This guide describes the frequently asked questions on HP StorageWorks P9000 Performance Advisor Softwareproduct (P9000 Performance Advisor). This guide is intended for users and HP service providers who haveknowledge of the HP StorageWorks P9000 disk arrays hardware and software, and storage systems.

Part Number: T1789-963365 edition: April 2012


2/100

Copyright 2012 Hewlett-Packard Development Company, L.P.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Itemsare licensed to the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are setforth in the express warranty statements accompanying such products and services. Nothing herein should be construed asconstituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows XP are U.S. registered trademarks of Microsoft Corporation.

Adobe is a trademark of Adobe Systems Incorporated.

Java is a registered trademark of Oracle and/or its affiliates.

Oracle is a registered US trademark of Oracle Corporation, Redwood City, California.

UNIX is a registered trademark of The Open Group.


3/100

Contents

1 HP StorageWorks P9000 Performance Advisor......................................7Overview ...................................................................................................................................7P9000 Performance Advisor log collection tool ...............................................................................7

2 Troubleshooting P9000 Performance Advisor issues................................9Troubleshooting installation issues .................................................................................................9

P9000 Performance Advisor installation does not complete and rolls back...................................9Management station installation stops with Data Execution Prevention Error for tar.exe error ........11P9000 Performance Advisor host agent installation fails..........................................................11P9000 Performance Advisor OpenVMS host agent service fails to start on system reboot.............13P9000 Performance Advisor Database Listener service does not start after installation orupgrade ............................................................................................................................14

Connection not established with real-time server on the host agent............................................14Unaligned access warning when starting or stopping P9000 Performance Advisor Linux host agentservices .............................................................................................................................15P9000 Performance Advisor upgrade does not complete.........................................................16Performance Advisor security and tomcat services does not start after an installation...................17

Troubleshooting configuration issues ............................................................................................17Host agent records do not appear in P9000 Performance Advisor after an install or upgrade.......17Data collection failure after installing or upgrading P9000 Performance Advisor.........................22P9000 Performance Advisor Oracle database connection failure..............................................26HP StorageWorks P9000 Performance Advisor Database service initialization failure..................26Real-time server error: Selected component is not connected to the XP Disk Array or no activityhappening on the component ..............................................................................................28

Users not added for P9000 Performance Advisor Native authentication.....................................28Event log not updated .........................................................................................................29Troubleshooting web client issues ................................................................................................29

Unable to launch P9000 Performance Advisor.......................................................................29P9000 Performance Advisor displays exclamation mark..........................................................35

Troubleshooting Oracle patch installation issues ............................................................................36P9000Watch issues ..................................................................................................................39

Array type not seen in P9000Watch .....................................................................................40P9000Watch has missing ports ...........................................................................................40

CLUI issues ..............................................................................................................................40CLUI commands fail if invalid user credentials are given during CLUI installation .........................52CLUI command gives Java error ...........................................................................................41Classpath error ..................................................................................................................42

Install script exits with an error .............................................................................................42Multiprocessor optimization ........................................................................................................42Maintaining versions for host agent logs ......................................................................................43

3 Error messages................................................................................45Installation error messages .........................................................................................................45Configuration and usage error messages .....................................................................................48

HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions 3


4/100

CLUI errors messages ................................................................................................................52

4 Frequently Asked Questions...............................................................53P9000 Performance Advisor Licensing .........................................................................................53P9000 Performance Advisor database management.....................................................................59

Array dashboard and threshold settings .......................................................................................66Configuration and performance data collections...........................................................................69P9000 Performance Advisor real-time charting.............................................................................70P9000 Performance Advisor troubleshooting................................................................................74

Alarms and alarms history .........................................................................................................76Charts .....................................................................................................................................78Predict variations in LDEVs response time .....................................................................................83

Array View ..............................................................................................................................84P9000 Performance Advisor installation and upgrade questions......................................................84Configuration FAQs ..................................................................................................................88General FAQs ..........................................................................................................................95

5 Support and other resources..............................................................97Contacting HP ..........................................................................................................................97Related information ...................................................................................................................97Typographic conventions ..........................................................................................................99

4


5/100

Tables

Installation error messages .......................................................................................451

Configuration and usage error messages...................................................................482Error messages .......................................................................................................523

Limiting the amount of disk array history records per transfer from the web server............884

Users database backup and restore..........................................................................885

Configuring the alarm dispatch engine on the web server............................................886

Configuring the e-mail (SMTP) courier on the web server for alarms...............................897

Configuring SMTP_Rpt_Compress for reports..............................................................908

Configuring the e -mail (SMTP) courier on the web server for reports..............................909

Formatting and content of SNMP trap messages sent by P9000 Performance Advisor......9110

Configuring the host agent: ManagementStation.Hostname..........................................9211

Configuring the host agent: ManagementStation.PollIntervalMilliSeconds........................9312

Configuring the password required to access P9000 Performance Advisor......................9313

Disabling recover alarm notification..........................................................................9314

Configuring the host agent: Logger.DebugLevel...........................................................9415

Configuring the host agent: Logger.LogFileSize...........................................................9416

Configuring the host agent: Logger. LogFileSize..........................................................9417

Configuring the host agent: Protocol..........................................................................9518

Document conventions .............................................................................................9919



6/100

6


7/100

1 HP StorageWorks P9000 PerformanceAdvisor

OverviewHP StorageWorks P9000 Performance Advisor Software collects, monitors, and displays theperformance of XP and P9000 disk arrays. P9000 Performance Advisor collects performance datafor individual components such as LDEV, CHIP/CHA, ACP/DKA, DKC, and MP blades (applicablefor only P9000 disk arrays). P9000 Performance Advisor is a web-based application that includesthe following resources:

This document addresses the frequently asked questions on HP StorageWorks P9000 PerformanceAdvisor Software (P9000 Performance Advisor). These FAQs are compiled periodically and the

document is available at the following location: www.hp.com/go/PerformanceAdvisor-support-docs.For more information on different manuals provided for P9000 Performance Advisor, seeRelatedinformation.

NOTE:

In versions prior to v5.0, P9000 Performance Advisor is called XP Performance Advisor.

P9000 Performance Advisor log collection tool

The P9000 Performance Advisor log selection tool is an utility provided with P9000 PerformanceAdvisor. If you encounter issues with P9000 Performance Advisor that might require supportintervention, this utility can be used to collect data required for analysis when you reproduce the issue.The log can be generated at the following different levels:

Error

All

Debug

Fatal

Info

Warn

Off

The log details can be saved (compressed zip format) and provided to the HP P9000 PerformanceAdvisor Support team for further offline analysis of the issue. Once the log is provided, you can setthe log level as 'Off'.

You can access this utility by entering your server name followed by /pa, and xppaLogChanger.jspin the browser address line.

http(s)://[server name]/pa/xppaLogChanger.jsp.

http://www.hp.com/go/PerformanceAdvisor-support-docshttp://www.hp.com/go/PerformanceAdvisor-support-docs


8/100

You can also access this utility over a secure connection, the url is https://[servername].[domain name]/pa/xppaLogChanger.jsp.

If the DNS server cannot locate the management station and open the default P9000 PerformanceAdvisor applet, enterhttp(s)://[IP address]/pa/xppaLogChanger.jsp.

To generate the log, do the following:

1. Select the log level.

2. Select the required XPPA Class from the list.

3. ClickApply Changes.The data is written in to PA.logthat is available at the following location:

%HPPS_HOME%\pa\tomcat\logs

For example, if you select Erroras the log level for any XPPA class, all the error messages that aregenerated for that particular class are provided in the PA.logfile.

For offline analysis, HP recommends that you select all the XP PA classes and set the log level as 'All'to obtain complete information of all the classes and levels in the log file. You have to send all thePA*.logfiles for analysis to the HP P9000 Performance Advisor Support team in a compressedformat.

HP StorageWorks P9000 Performance Advisor8


9/100

2 Troubleshooting P9000 PerformanceAdvisor issues

This chapter discusses the following:

Troubleshooting installation issueson page 9

Troubleshooting configuration issueson page 17

Troubleshooting web client issueson page 29

Troubleshooting Oracle patch installation issueson page 36

Installation error messageson page 45

Each of the troubleshooting scenarios described in the above-mentioned sections have a descriptionof the issue, cause, action to be taken, results, and next steps.

Troubleshooting installation issuesThis section discusses troubleshooting P9000 Performance Advisor and host agents installation, orupgrade related issues.

P9000 Performance Advisor installation does not complete and rolls backWhile installing P9000 Performance Advisor, the installation might stop and roll back.

Cause

The Loopback adapter might not be configured on your management station.

Resolution

Configure a Loopback Adapter on your management station. For more information, see the HPStorageWorks P9000 Performance Advisor Software Installation Guide. For document downloadlocation, see Related informationon page 97.

Cause

The C:\Windows\System32\drivers\etc\hostsfile is modified.

ResolutionRevert the changes made in the C:\Windows\System32\drivers\etc\hosts file. HP recommendsthat you do not tamper the entries for the localhostin this file.



10/100

Cause

P9000 Performance Advisor database related folders and services still exist on your managementstation.

Resolution

If a previous version of P9000 Performance Advisor has been removed, verify that the Oracle foldersand services for P9000 Performance Advisor have been removed.

To remove existing P9000 Performance Advisor Oracle database instance:1. Select Start> Runand type services.mscin the command line.

The Services dialog box appears.

2. Right-click HP StorageWorks P9000 Performance Advisor Database serviceand select Stopfromthe drop-down list. Repeat the step for stopping the HP StorageWorks P9000 Performance AdvisorDatabase Listener service.

3. Select Start> Runand type appwiz.cplin the command line.

4. Remove Oraclefrom the list of programs.

5. Go to:\Program Filesand delete the folder for Oracle.

6. Reboot your management station, so that Oracle is completely removed.

Cause

The%Oracle_HOME%, %ORACLE_SID%, or%CATALINA_HOME%environment variables might beconfigured for other applications use.

Resolution

Delete or rename the%Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME%environmentvariables and start the installation again. P9000 Performance Advisor installation fails if theseenvironment variables already exist on the management station. After the installation completes,recreate these environment variables or rename them to their original names.

After installation, verify that the P9000 Performance Advisor service has started and try to launch

P9000 Performance Advisor.

Cause

When you remove P9000 Performance Advisor on a management station, the contents of the:\windows\system32\config\Oracle directory does not get removed.So, re-installation fails.

Resolution

Delete the C:\windows\system32\config\Oracledirectory before re-installing P9000Performance Advisor on the management station.

Troubleshooting P9000 Performance Advisor issues10


11/100

Management station installation stops with Data Execution Prevention Error fortar.exe error

Cause

While installing P9000 Performance Advisor, you might see the Data Execution PreventionError for tar.exeerror.

Resolution

Complete the following steps to resolve this error:

1. Right-click My Computerand select Propertiesfrom the drop-down list.

2. In the System Propertieswindow, click theAdvancedtab.

3. Under Performance, click Settings.

4. In the Performance Optionswindow, click the Data Execution Preventiontab.

5. Check the Turn on DEP for essential Windows programs and services onlyand clickApply.

6. Click OKon the Performance Optionswindow and System Propertieswindow to save the changes,

and close the windows.

Restart the P9000 Performance Advisor installation.

P9000 Performance Advisor host agent installation failsWhile installing the P9000 Performance Advisor Windows, UNIX, or OpenVMS Integrity Server(IA-64) host agent, the installation might fail.

Cause

If the installation fails on a UNIX host, thePathsystem variable on your host is not set to the installed

JRE location. So, while installing a P9000 Performance Advisor UNIX host agent, the installation mightfail displaying the following error:

JAVA not found

The reason might be that the Pathsystem variable on your host is not pointing to the location whereJRE is installed.

Resolution

Set thePathsystem variable to the location, where JRE is installed on your UNIX host.

PATH=$PATH://java /bin

For example, PATH=$PATH://jre1.5/bin

Type echo %path%in the command prompt window to verify that thePathvariable is updated.The output lists the paths that are set on your UNIX host agent, and should include %jre %\bin.

Resume the installation and verify that the P9000 Performance Advisor host agent services havestarted. For more information, see theHP StorageWorks P9000 Performance Advisor SoftwareInstallation Guide. For document download location, see Related informationon page 97.



12/100

Cause

If the installation fails on a Windows host, the disk management services might be active.

Resolution

Stop the disk management services on your Windows host. For more information, see the user manualprovided for the respective Windows operating platform.

CauseIf the installation fails on an OpenVMS Integrity Server (IA-64) host, the quota required for P9000Performance Advisor host agent might not be configured. So, after the P9000 Performance AdvisorOpenVMS Integrity Server (IA-64) host agent installation, the HP StorageWorks P9000 Performance

Advisor Hostagent service might fail to start automatically. When you entershow queueat the systemprompt, the following is shown:

$ show queueBatch queue REALTIMEBATCH, available, on VMS84::

Entry Jobname Username Status

----- ------- -------- ------2 STARTREALTIME SYSTEM Executing

Batch queue XPPABATCH, idle, on VMS84::

Batch queue XPPABATCH, idle indicates that the HP StorageWorks P9000 Performance AdvisorHostagent service has not started.

Resolution

Perform the steps listed to resolve the error:

1. Enter $ mc sysgenat the system prompt.

2. Set the following quota:

SYSGEN>SET PQL_DPGFLQUOTA 7000000

SYSGEN>SET PQL_MPGFLQUOTA 7000000

SYSGEN>WRITE CURRENT

SYSGEN>WRITE ACTIVE

3. Enter SYSGEN>EXIT.

4. Enter $set def SYS$SYSDEVICE:[VMS$COMMON.SYSEXE]at the system prompt.

5. Enter $mcr authorize.

6. Enter the following at the UAF prompt:

UAF>mod system/enqlm=32767/bytlm=10000000/pbytlm=100000/jtquo=4096/

pgflquo=7000000

7. Enter UAF>exitto close the UAF session.

8. Log out of the current session and log in again.9. Remove the existing instance of the P9000 Performance Advisor OpenVMS Integrity Server (IA-64)

(IA-64) host agent and then install the host agent again. For more information, see theHPStorageWorks P9000 Performance Advisor Installation Guide. For document download location,seeRelated information.



13/100

For more information on the quota management in an OpenVMS Integrity Server (IA-64) host, seehttp://h71000.www7.hp.com/doc/732final/6048/6048pro_007.html#index_x_2704.

Cause

Required disk space is not available in the host agent install directories.

Resolution

Ensure that at least 1 GB disk space is available for copying the host agent executable on the respectivehosts.

Cause

Incompatible host agent versions might have been downloaded to the respective operating systemspecific hosts.

Resolution

Ensure that the host agent version you download from the P9000 Performance Advisor Support screenis supported by the respective host specific operating platform. For more information, see HPStorageWorks P9000 Performance Advisor Software OS Support Matrix. For document download

location, see

Related information

on page 97.Resume and complete the installation. Verify that the Windows and UNIX host agent services havestarted, and if the host agent records are displayed in the Host Information table on the Array Viewscreen (Monitoring>Array View> Host Information). You can also see the chapter on communicatingwith hosts in theHP StorageWorks P9000 Performance Advisor Software User Guide. For documentdownload location, see Related informationon page 97.

P9000 Performance Advisor OpenVMS host agent service fails to start on systemreboot

Cause

After rebooting an OpenVMS Integrity Server (IA-64) host where the P9000 Performance Advisorhost agent is installed, it is observed that the host agent service might not start automatically.

Resolution


1. Ensure that the TCP/IP services are active on the OpenVMS Integrity Server (IA-64) host.

2. Enter the following command in the sys$manager:systartup_vms.comfile.

@[SYS$STARTUP]xppa.com

3. Save changes and close the file.

You can also manually restart the host agent services.

http://h71000.www7.hp.com/doc/732final/6048/6048pro_007.html#index_x_2704http://h71000.www7.hp.com/doc/732final/6048/6048pro_007.html#index_x_2704


14/100

P9000 Performance Advisor Database Listener service does not start afterinstallation or upgrade

After installing or upgrading P9000 Performance Advisor, the HP StorageWorks P9000 PerformanceAdvisor Database Listener service might not start automatically.

Cause

The HP StorageWorks P9000 Performance Advisor Database Listener service might not have startedafter an upgrade. It can be due to an incorrect DNS name or a change in port number mentioned inthe listener.oraandtnsnames.orafiles.

Resolution


Start the HP StorageWorks P9000 Performance Advisor Database Listener service manually bycompleting the following steps:

1. Open the listener.oraandtnsnames.orafiles available in the following location:%PADB_HOME%\oradb\ADMIN\NETWORK.

2. If an incorrect DNS name is specified, replace it with the correct DNS name of the managementstation. If the problem persists, replace the DNS name with the IP address of the managementstation.

If a different port number is specified, change the port number to 1521, as P9000 PerformanceAdvisor uses port 1521 for the HP StorageWorks P9000 Performance Advisor Database Listenerservice.

3. Restart the HP StorageWorks P9000 Performance Advisor Database Listener service.

Go to Start> Runand type services.msc. In the Servicesdialog box, verify that the HPStorageWorks P9000 Performance Advisor Database Listener service has started.

Connection not established with real-time server on the host agentIf you are not able to connect to the real-time server on a host agent, one of the following errormessages are displayed:

Performance Advisor could not recognize the Real Time Server on the

host agent . This could be due to the Real Time Server

not running on the selected host agent or the host agent name is not

found.

Error occurred while connecting to Real Time Server. This could be due

to the Real Time Server not running on the host agent, or the same host

agent is already being used for real time collection by another instance

of Performance Advisor.

Cause

It may be due to the following reasons:

Real-time service is not running on the selected host agent.

P9000 Performance Advisor host agent is not responding to your requests, as the specified hostname does not exist.



15/100

Check if another user accessing the same management station has triggered another real-timeperformance data collection. If you try to connect to a host agent that is already collecting thereal-time data initiated through another instance of P9000 Performance Advisor, the existingconnection is discontinued and the above-mentioned error message is displayed.

Resolution

To overcome the issue, perform the following steps:

1. Verify if the real-time server (HP P9000 Performance Advisor RealTime Server) is running on the

host. Restart the service if it has stopped.For P9000 Performance Advisor Real-time to run, the management station (MS) must be able toping the host agent (HA) using the hostname(FQDN) of the HA.

2. Verify if the host agent name displayed in P9000 Performance Advisor is correct. It appears inthe HostAgentlist on the RealTimeChart screen.

You can also ping the host agent to check if it is responding to your requests. The host agentname should be the same as displayed under HostAgentin the RealTimeChart screen.

Also, verify if there is a correct mapping of the IP address to the host name. You can find thismapping information in the :\Windows\System32\drivers\etc\hostsfile on your management station. If the mapping between the IP address and the correspondinghost name is incorrect, edit the hostsfile to replace the existing IP address with the new one

and save the changes. Ensure that the IP address and the host name are separated by a space.

Unaligned access warning when starting or stopping P9000 Performance AdvisorLinux host agent services

After installing P9000 Performance Advisor Linux host agent, you might observe the followingUnaligned access towarning when starting or stopping the host agent services.

Cause

The warning message is due to a known issue in JRE v1.6. For more information, see http://

java.sun.com/javase/6/webnotes/Itanium6u11.html .

Resolution

Ignore the warning message, as it does not prevent the starting or stopping of the host agent services.

http://java.sun.com/javase/6/webnotes/Itanium6u11.htmlhttp://java.sun.com/javase/6/webnotes/Itanium6u11.htmlhttp://java.sun.com/javase/6/webnotes/Itanium6u11.htmlhttp://java.sun.com/javase/6/webnotes/Itanium6u11.html


16/100

P9000 Performance Advisor upgrade does not completeWhile upgrading P9000 Performance Advisor, the upgrade might fail.

Cause

The%PADB_HOME%environment variable is not set correctly.

ResolutionVerify the location pointed to the%PADB_HOME%environment variable.



3. Click Environment Variables.

4. In the System variablessection, verify that the value of thePADB_HOMEenvironment variablepoints to the :\HPSS\padblocation.

5. Click OKon the Environment Variableswindow and the System Propertieswindow to save thechanges and close the windows.

Cause

ThePATHvariable does not point to the correct %PADB_HOME%\ora_db\binlocation.

Resolution

Verify the location pointed to by the%PATH%environment variable.



3. Click Environment Variables.

4. In the System variablessection, verify that the value of thePATHenvironment variable points tothe %PADB_HOME%\ora_db\binlocation.

5. Click OKon the Environment Variableswindow and the System Propertieswindow to save thechanges and close the windows.

Cause

The%Oracle_HOME%, %ORACLE_SID%, or%CATALINA_HOME%environment variables might beconfigured for other applications use.

Resolution

1. Delete or rename the%Oracle_HOME%, %ORACLE_SID%, or %CATALINA_HOME%environmentvariables and start the upgrade again. P9000 Performance Advisor upgrade fails if theseenvironment variables already exist on the management station. After the upgrade completes,recreate these environment variables or rename them to their original names.



17/100

2. Verify that the following Oracle services are active: %PADB_HOME%\ora_db\bin

HP StorageWorks P9000 Performance Advisor Tomcat

HP StorageWorks P9000 Performance Advisor Monitor

HP StorageWorks P9000 Performance Advisor Security

HP StorageWorks P9000 Performance Advisor Database

HP StorageWorks P9000 Performance Advisor Database Listener

Retry the P9000 Performance Advisor upgrade procedure.

Performance Advisor security and tomcat services does not start after aninstallation

Cause

On certain systems, occasionally, the P9000 Performance Advisor security and tomcat services donot start after an installation. It is because the msvcr71.dllfile that is required for these servicesto start is not located in the system search path.

Resolution

If the Performance Advisor security and tomcat services does not start after an installation, reboot theserver. If the problem persists, contact HP support.

Troubleshooting configuration issuesThis section describes the troubleshooting scenarios that might arise when you try to performconfiguration related activities. These activities can include configuring data collections or addingusers to P9000 Performance Advisor after its install or upgrade.

Host agent records do not appear in P9000 Performance Advisor after an install

or upgradeThis section discusses troubleshooting P9000 Performance Advisor management station and hostagent connectivity issues. When a host agent is unable to contact P9000 Performance Advisor, thehost agent might not appear under the Host Informationtab in P9000 Performance Advisor. Thereasons for the errors and the steps to resolve the issues are described as follows:

Cause

The configured settings for the antivirus firewall installed on the management station might be blockingthe communication between the management station and the host agent.

Resolution

Look for the following error in the PerformanceAdvisor.logfile. On a Windows host, thePerformanceAdvisor.log file is located in the :\Program Files\xppa\hostagent\logfolder. If it is a custom Windows host agent installation, the file is locatedin the :\\hostagent\logfolder. Ona UNIX host, the file is located in the /opt/xppa/hostagent/logfolder.



18/100

2011-10-13 21:34:53.911 PerformanceAdvisor:

com.hp.xpsl.xml.SerializingMethods. : com.hp.xpsl.xml.XMLExceptionIO:

Connection refused: connect - Management server is not reachable.Please

check whether PA services are running in MS. Please make sure MS host

address (170.116.193.140) and http port number (80) configured during HA

installation are valid. Please update /config/

paxp_service.properties with correct MS Host Address and http port number

and restart "HP StorageWorks P9000 Performance Advisor Host Agent"

service.2011-10-13 21:35:02.239 PerformanceAdvisor: Performance data not

transferred: Failed to communicate to the PA Management station; Apache

service is not started. Retry the communication at next interval.

Refer to the online help provided for the respective antivirus software to identify whether thecommunication has been blocked by the firewall settings and the steps for unblocking thecommunication.

Cause

The Windows firewall settings might be configured (occurs in upgrade scenarios) if you have upgradedP9000 Performance Advisor on a Windows XP Professional management station.

Resolution

Configure the Windows XP Professional firewall settings to enable web browser clients to accessP9000 Performance Advisor on your management station. To configure the firewall settings:

1. Open the control panel, and double-clickWindows Firewall.

2. Click the Generaltab, and verify that the On(recommended) button is selected and the Dontallow exceptionsbox is not selected.

3. Click the Exceptionstab, and verify that HTTPcheck box is selected.

4. If you are using SSL Apache Server (HTTPS), clickAdd Port. If you are not using SSL ApacheServer, skip to step 8.

5. Enter HTTPSin the Nametext box, enter 443in the Port numbertext box, and click TCP.

6. Click OKto save changes and close the window.

7. Verify that the HTTPSbox is checked on the Exceptionstab.

IMPORTANT:

If the firewall is enabled during the P9000 Performance Advisor upgrade, the P9000 PerformanceAdvisor installer adds port 80 and port 443 to the exception list of the firewall.

8. Click OK.

Cause

An improper network configuration exists between the management station and host agent.

Resolution

Verify the network configuration. Try to ping the management station system name or IP address(command prompt>ping /) from the host on which the host agent isinstalled. You must receive a response from the management station.



19/100

Cause

An incompatible version of P9000 Performance Advisor host agent is installed on the host.

Resolution

Verify that the host agent version and the management station version are the same.

On a Windows host, look for the host agent version displayed in thePerformanceAdvisor.logfile. This file is located in the :\Program Files\xppa\hostagent\

logfolder. On a UNIX host, look for the host agent version displayed in the PerformanceAdvisor.log

file. This file is located in the /opt/xppa/hostagent/logfolder.

If it is a custom Windows host agent installation, the file is located in the:\\hostagent\log folder.

If you have logged into P9000 Performance Advisor, the host agent version is also displayed underHA Versionin the Host Information table. If the host agent version is different, upgrade the existinghost agent to a version that is compatible with the P9000 Performance Advisor version installed onthe management station.

Cause

The host agent services on the hosts might not have started or may be manually stopped.

Resolution

1. Verify if host agent services are active:

On a Windows host, select Start> Run, typeservices.msc, and press the Enterkey. Ifthe HP StorageWorks P9000 Performance Advisor Hostagent service and the HP StorageWorksP9000 Performance Advisor Realtime Server service are active, the status for both the servicesshould show as Started.

On a UNIX host, enter ps -ef |grep -i java. The process list looks similar to the follow-ing:

root 7480 1 42 13:28:09 pts/2 73:09 /usr/java/jre/bin/java-DXPPA=1 -Djava.net.preferIPv4Stack=true -Xmx1024m -cp c

root 7492 1 0 13:28:09 pts/2 0:19 /usr/java/jre/bin/java-DXPPAREALTIME=1 -Djava.library.path=../lib -jar ./realt

2. If the services have not started, manually stop and start the host agent services.

Cause

An incorrect management station DNS or IP address is specified in the host agentpaxp_service.propertiesfile.

Resolution

Provide the correct DNS or IP address of the management station in the paxp_service.propertieshost agent file by completing the following steps:

1. Edit the following field in the paxp_service.propertiesfile and provide the correct DNSor IP address of your management station:

ManagementStation.Hostname=



20/100

On a Windows host, the paxp_service.propertiesfile is located in the :\Program Files\Hewlett-Packard\xppa\hostagent\config

folder.

If it is a custom Windows host agent installation, the file is located in the:\\hostagent\config folder.

On a UNIX host, the paxp_service.propertiesfile is located in the /opt/xppa/hostagent/configfolder.

On an OpenVMS host, open the paxp_service.propertiesfile from the SYS$COM-

MON:[HEWLETTPACKARD.P9000HOSTSW.HOSTAGENT.LOG] folder.Following is a sample paxp_service.propertiesfile in which the ManagementSta-tion.Hostnameshows 01.01.01.01 as the management station IP address:

#com.hp.xpsl.hostagent.HostAgent

######################################################################ManagementStation.Hostname=01.01.01.01

2. Restart the host agent and real-time services.

3. Verify the IP Address or the hostname of the management station specified in thepaxp_ser-vices.propertiesfile.

Cause

P9000 Performance Advisor version is upgraded on the management station and the host agents arenot upgraded.

Resolution

Do the following:

1. After the upgrade, download the host agents from the Support screen of P9000 PerformanceAdvisor and upgrade them on the respective hosts.

For a Linux host agent, remove the existing version of the host agent software from the Linux hostspointing to the management station before upgrading the management station version.

NOTE:

Check the required version of RMLIB is installed.

2. Perform one round of configuration and then the performance data collections for the disk arraysconnected to these host agents.

3. Verify if the host agents are appearing in the Host Information table in P9000 Performance Advisor.Ensure that software versions of P9000 Performance Advisor management station and the hostagent are the same.

Cause

An incorrect port number is specified for P9000 Performance Advisor and host agent communication.In such a case, the installation process completes but theConnection refusederror messageappears when the host agent tries to establish connection with P9000 Performance Advisor.

Resolution

Verifying the HP StorageWorks P9000 Performance Advisor Tomcat service.



21/100

Manually verify if the HP StorageWorks P9000 Performance Advisor Tomcat service is active on themanagement station. If the service has stopped, try to restart the service by following these steps:

1. Select Start> Runand type services.msc.

The Servicesdialog box appears.

2. Right-click HP StorageWorks P9000 Performance Advisor Tomcat service and select Startfromthe drop-down list.

If you have configured the HP StorageWorks P9000 Performance Advisor Monitor service to

automatically restart the tomcat service, it tries to restart the tomcat service for the retry count youspecified in the PAMonitor_mail.properties file available in the :\HPSS\paMonitor\conffolder on your management station. Then, it sends an email notification thatdescribes whether the restart tomcat service was a success or a failure. For more information onconfiguring the HP StorageWorks P9000 Performance Advisor Monitor service to restart the tomcatservice, see theHP StorageWorks P9000 Performance Advisor Software User Guide.

Specify the correct HTTP port number of the management station in the paxp_service.properties file.

On the management station, manually replace the existing port number:

1. Look for the following tag in the server.xmland manually replace the existing port numberwith the new port number:

Theserver.xmlis available in the :\HPSS\pa\tomcat\conffolder on your management station.

2. Restart the HP StorageWorks P9000 Performance Advisor Tomcat service.

On the host agent, manually update the new port number of the management station:

1. On a Windows host, open the paxp_service.propertiesfile from the :\Program Files\Hewlett-Packard\xppa\hostagent\configfolderon your host system. If it is a custom install location, the file is available in the :\\hostagent\config folder.

On a UNIX host, open the paxp_service.propertiesfile from the :\opt\xppa\hostagent\config folder.On anOpenVMS host, open the paxp_service.properties file from the SYS$COMMON:[HEW-LETTPACKARD.P9000HOSTSW.HOSTAGENT.LOG] folder.

2. Replace the existing port number in thehttp.portfield with the new port number of the man-agement station with which your host agent should communicate.

Following is a sample paxp_service.propertiesfile in which the ManagementSta-tion.Hostnameshows 01.01.01.01 as the management station IP address and http.portshows port 80:

#com.hp.xpsl.hostagent.HostAgent######################################################################

ManagementStation.Hostname=01.01.01.01

# On startup, if missing or empty value, then system uses the# value in the xpmgmtstationaddress.prp file.

# Protocol:# http (default) or https. Fix at startup

http.port: 80# http port of the management station. This will be provided

# during installation

3. Restart the host agent services.



22/100

Cause

An Unknown Host error is displayed when you view the host agent details in the Host Informationtable in P9000 Performance Advisor. This is because, the host name might not be resolved.

Resolution

Do the following:

Ensure that the host is up and running. Try to ping the host (command prompt>ping ).

The host browser-side system is able to resolve the host name. Try to ping the host (commandprompt>ping ).

If the second option fails, you must set the DNS configuration. To configure, do the following:

1. Go to Start> Control Panel> Network Connections.

2. Right click Local Area Connection, select Properties.

3. On the Generaltab, double-click Internet Protocol (TCP/IP).

The Internet Protocol (TCP/IP) properties Window is displayed.

4. Click theAdvancedtab.

The Advanced TCP/IP Settings window is displayed.

5. On the DNStab, selectAppend DNS suffixes.

6. Add host name suffix.

7. Click OKto save the settings.

Cause

An incompatible browser version is used to launch P9000 Performance Advisor.

Resolution

Correct the browser version used to launch P9000 Performance Advisor. Also, configure your IEbrowser to allow pop-ups, so that P9000 Performance Advisor functions properly. For the list ofsupported IE versions, see the HP StorageWorks P9000 Performance Advisor Software OS Support

Matrix.After you are able to view the host agent records, refresh the Host Information table on the ArrayView screen Monitoring>Array View> Host Information. For more information, see the HPStorageWorks P9000 Performance Advisor Software User Guide. For document download location,see Related informationon page 97.

Data collection failure after installing or upgrading P9000 Performance AdvisorP9000 Performance Advisor might not collect configuration or performance data for the XP and theP9000 disk arrays though the installation, or upgrade is completed without any errors.

CauseThe Windows or UNIX host agent is unable to contact P9000 Performance Advisor and the host agentmight not appear in the Host Information table in P9000 Performance Advisor.



23/100

Resolution

For troubleshooting connectivity issues, seeHost agent records do not appear in P9000 PerformanceAdvisor after an install or upgrade.

Cause

The configured settings for the antivirus firewall installed on the management station might be blockingthe communication between the management station and the host agent.

Resolution

For troubleshooting this issue, seeHost agent records do not appear in P9000 Performance Advisorafter an install or upgrade.

Cause

The command device is not created or presented to your host (probability of occurrence is higher withinstallations).

Resolution

See the topic, Creating and presenting command devices to hostsin theHP StorageWorks P9000Performance Advisor Software Installation Guideavailable on Disk 2 in the software bundle.

Cause

The available free disk space on your management station is low.

Resolution

To create free disk space on your management station, purge or archive the database. For moreinformation, see theHP StorageWorks P9000 Performance Advisor Software User Guide. For documentdownload location, seeRelated information.

The released disk space can only be used for P9000 Performance Advisor Oracle database activities

and cannot be used by other system components.

Cause

The upgrade log file, xpslperf_UpgradeScript.logis created (with errors), or has not beencreated (occurrence is only with upgrades).

Resolution

Verify that the upgrade log file, xpslperf_UpgradeScript.logis created. You can look for thelog file in the :\HPSS\Padb\ora_dbfolder. You can also type %HOMEPATH%at Start> Run, if this system variable has been configured on your management station.

Contact your HP technical support to get this issue resolved. If the log file is created and you aresending an email to your HP technical support, provide the log file as an attachment.

Cause

TheStd*out.logfile increases in size.



24/100

Resolution

Thestd*out.logfile is created after an installation or upgrade process. It contains debug anderror messages related to P9000 Performance Advisor, and located in the:\HPSS\PA\Tomcat\Logs folder on your management station. If thedata stored in the log file grows in size, from MBs to GBs, you might see disk space issues on yourmanagement station. Use the Log Analyzer tool to clean up the space occupied by the std*out.logfile. Contact HP Support to get access to the Log Analyzer tool.

CauseThe JRE versions installed on the management station and host are the same.

Resolution

Verify the JRE versions on your management station and hosts. For the list of supported JRE versions,see theHP StorageWorks P9000 Performance Advisor Software OS Support Matrix. For documentdownload location, seeRelated information.

Cause

The GUID is not properly created. Valid if a Windows host agent is trying to establish connection

with the management station (probability of occurrence is higher in installation scenarios).

Resolution

See the topic, Assigning GUIDs for command devices on a Windows host agentin theHPStorageWorks P9000 Performance Advisor Software Installation Guide. For document downloadlocation, seeRelated information.

Cause

An incorrect port number is specified for P9000 Performance Advisor and host agent communication.A Connection refusederror message appears when the host agent tries to establish connectionwith P9000 Performance Advisor.

Resolution

Specify the correct HTTP port number of the management station in the paxp_service.propertiesfile. For troubleshooting this issue, see the steps provided for this issue in theHost agent records donot appear in P9000 Performance Advisor after an install or upgrade.

Cause

P9000 Performance Advisor on the management station might not be operational.

Resolution

1. Verify that the following services have started: HP StorageWorks P9000 Performance Advisor Tomcat







25/100

2. Verify that supported JRE is installed by entering java -versionat the command line prompt (fromthe management station home directory).

Cause

Performance data collection may stop on all the XP or P9000 disk arrays connected to a host, if thecommand device used belongs to an array group where a disk failure occurred.

Resolution

To start the performance data collection again:

1. From the list of host records under the Host Informationtab in P9000 Performance Advisor, selectthe host record on which performance data collection stopped.

2. Click Request Infoand wait until the status is updated to show as Received. This verifies that thehost and management station are communicating with each other.

3. Delete the existing performance data collection schedule and create a new schedule for the se-lected host under the Performance Collectiontab in P9000 Performance Advisor.

Cause

The configuration data collection fails or the PerformanceAdvisorXP.logdisplays the following

error:PerformanceAdvisor: Failed to start config data collector transferfor : com.hp.xpsl.hostagent.RmlibException: RMLIBbasedDKC configuration is empty for

Resolution

To resolve the issue:

1. Create a GUID on the Windows host. See the topic, Assigning GUIDs for command devices ona Windows host agentin theHP StorageWorks P9000 Performance Advisor Software InstallationGuide. For document download location, seeRelated information.

2. Restart the Windows host agent services.

3. From the list of host records under the Host Informationtab, select the host record on which per-

formance data collection stopped.4. Click Request Infoand wait until the status is updated to show as Received. This verifies that the

host and management station are communicating with each other.

5. Initiate configuration and performance data collection.

Cause

The performance data collection schedules might not be created.

Resolution

Verify that schedules are created for the performance data collection under the Performance Collection

tab. Data does not appear until two data collection intervals have elapsed. For more information, seetheHP StorageWorks P9000 Performance Advisor Software User Guide. For document downloadlocation, seeRelated information.



26/100

P9000 Performance Advisor Oracle database connection failure

Cause

P9000 Performance Advisor is unable to connect to the Oracle database and following error is loggedin the pa.logfile (HPSS_HOME\pa\tomcat\log).

Resolution

1. Ensure that the user account used to install P9000 Performance Advisor had administrator priv-ileges.

2. Check whether the P9000 Performance Advisor Oracle Database services are active.

Go to Start> Runand type services.msc. In the Services dialog box, verify that the HP Stor-ageWorks P9000 Performance Advisor Database and HP StorageWorks P9000 Performance

Advisor Database Listener services have started.

3. If the above steps are successful, check for duplicate server entries in thehostsfile(DRIVE_LETTER:\WINNT\system32\drivers\etc\hosts ). In the following example, theIP address 127.0.0.1 has duplicate server name entries:

127.0.0.1 localhost

127.0.0.1 tstrgwb1

4. Remove the duplicate entry for the IP address.

5. Execute the following commands in a command prompt window on your management station tostop and start the HP StorageWorks P9000 Performance Advisor Database Listener service:

a. lsnrctl stop

b. lsnrctl start

6. Restart P9000 Performance Advisor.

Click Start>All Programs> HP Storage Works> Restart services.

7. Launch P9000 Performance Advisor and verify if the connection is established with the Oracledatabase.

HP StorageWorks P9000 Performance Advisor Database service initializationfailure

The database service initialization fails with the following error message:

Database service may not be responding. Database Service initialization

failed.

Cause

The database service might have encountered a problem during start up of the database

The database service initialization fails after the operating system is restarted



27/100

Resolution

Verify the stdout.logfile located at %HPSS_HOME%/pa/tomcat/logsfor the following errormessages:

ERROR [com.hp.xpsl.datastore.DBConnect]: Check if the Database is run-

ning. Please contact administrator or HP Support, if the exception

continues. Listener refused the connection with the following error:

ORA-12505, TNS: listener does not currently know of SID given in connect

descriptor. The Connection descriptor used by the client was:

xxxx:1521:PADB.

ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is run-


continues. Listener refused the connection with the following error:

ORA-12528, TNS:listener: all appropriate instances are blocking new

connections. The Connection descriptor used by the client was:

xxxx:1521:PADB.

ERROR [com.hp.xpsl.datastore.DBConnect] Check if the Database is run-


continues. ORA-01033: ORACLE initialization or shutdown in progress.

NOTE:

xxxx is the name of the management station on which HP StorageWorks P9000 PerformanceAdvisor Software is installed.

If the above error messages are present, perform one of the following actions:

Manually restart theHP StorageWorks P9000 Performance Advisor DatabaseListenerservice andHP StorageWorks P9000 Performance Advisor Databaseservice.

Run the LSNRCTL STOPandLSNRCTL STARTcommands.

Run theSHUTDOWNcommand followed by the STARTUPdatabase command.

Ensure that the HP StorageWorks P9000 Performance Advisor Database and HP StorageWorksP9000 Performance Advisor Database Listener services are running:

Click Start> Runand type services.mscin the command line.

The services should be in the Started mode.

Verify the host name. Obtain the host name using the following command:nslookup.

Example:

nslookup 01.01.01.01

Name: abc.ind.hp.com

: abc

Right click My Computer> Properties> Computer Name.

The and the name of your system must match.

Confirm the host name in theOraclefolder.

1. Go to \HPSS\padb\ora_db\NETWORK\ADMIN.

2. Verify the following file to confirm if HOST = .



28/100

listener.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\listener.ora]

tnsnames.ora [INSTALL DIR>\HPSS\padb\ora_db\NETWORK\ADMIN\tnsnames.ora]

If HOST = , follow these steps to modify the host name manually:

1. Click Start> Runand type services.mscin the command line.

2. Stop the HP StorageWorks P9000 Performance Advisor Database Listenerservice.

3. Change the host name.

4. Save the text file.5. Start the HP StorageWorks P9000 Performance Advisor Database Listener

service.

Real-time server error: Selected component is not connected to the XP Disk Arrayor no activity happening on the component

Cause

The selected component may no longer be connected to the array or does not have any activityhappening currently.

If the following error appears on the RealTimeChart screen The selected component may nolonger be connected to the array or does not have any activity happening

currently. Please verify if the selected component is currently active.

If you see that the selected component is currently active, then please

try recreating the device files as the device file may not be accessible

by RealTimeServer, do the following:

1. Verify if the selected component (LDEV or RAID group) is active. For example, you can verify thestatus of the LDEV or RAID group on the Array view LDEV screen under the LDEVIOand LDEV MBcolumns, where the I/Os and M/Bs on the selected LDEV or the LDEV associated with the selectedRAID group are displayed.

2. If the selected LDEV or RAID group is active and the above error persists, recreate the device file

in your host agent. The following are the steps to recreate the device file:a. Login to the host agent asroot.

b. Recreate the SCSI device special files using the command -# /dev/MAKEDEV sg.

Users not added for P9000 Performance Advisor Native authenticationAfter installing or upgrading P9000 Performance Advisor, you might not be able to configureadministrator and user accounts in P9000 Performance Advisor, if you have selected the P9000Performance Advisor Native authentication method.

This issue occurs if you try to access P9000 Performance Advisor that is enabled for nativeauthentication by typing localhostin the httporhttpsURL. The Securitylink under Settingsin

the left pane is not displayed. It is regardless of logging in as a default administrator or as a userwho is granted administrator privileges.

Resolution

Enter the fully qualified domain name ([servername].[domain name]) or the IP address of themanagement station in the http URL - http:///pa or http:/



29/100

//pa. You can also access P9000 Performance Advisor over a secure connection -https://[server name].[domain name]/paor https:///pa

IMPORTANT:

If P9000 Performance Advisor is using a port other than port 80, you must specify that port numberalong with the server name or IP address in the http address format. For example: http://[servername]:/paor http://[server name].[domain name]:/pa.

Add administrators and users to P9000 Performance Advisor. For more information on adding users,see theHP StorageWorks P9000 Performance Advisor Software User Guide. For document downloadlocation, see Related informationon page 97.

Event log not updated

Cause

If events are not updated in the Event Log after a task is completed, it might be due to the timezonedifference between the management station and the client from where the P9000 Performance Advisorapplication is launched using the IE browser.

Resolution

Add the management station time in the Event Log screen by completing the following steps:

1. Log on to P9000 Performance Advisor.

2. Click Event Login the left pane.

3. In the Start Timeand End Timesection, set the hour and time corresponding to that of the man-agement station.

Troubleshooting web client issuesThis section describes the troubleshooting scenarios that might arise when you try to access P9000Performance Advisor after installation or upgrade.

Unable to launch P9000 Performance AdvisorThis section describes the troubleshooting scenarios that might arise when you try to launch P9000Performance Advisor after its installation or upgrade.

Cause

Unable to log into P9000 Performance Advisor using the Domain Authentication method. It might bedue to the configured firewall settings. The following error message will be displayed:

File Location: :\HPSS\security\sbin\JWrapper_HpssSecurity.txt FILE::

JWrapper_HpssSecurity.txtFILE QUARANTINED

-------------------------------------------------------------------------------------------------

Microsoft Antigen for Exchange removed a file since it was found to match

a filter.File name: "security.zip->JWrapper_HpssSecurity.exe"Filter name:

"FILE FILTER= unnamed: *.exe"



30/100

Resolution

Ensure that the antivirus software installed on the management station has not blocked the HPStorageWorks P9000 Performance Advisor Security service. Refer to the online help manual providedfor the respective antivirus software to identify whether the P9000 Performance Advisor service isblocked and the steps for unblocking the service.

Cause

The HP StorageWorks P9000 Performance Advisor Tomcat service might not have started after theinstallation.

Resolution

If you see the following error message when you log on to P9000 Performance Advisor:

HP StorageWorks P9000 Performance Advisor Tomcat services may not be

started!

Complete the following steps to start the HP StorageWorks P9000 Performance Advisor Tomcatservice:

1. In Internet Explorer, go to Tools> Internet Options.

2. In the Connections tab, click LAN Settings.

3. In the Local Area Network (LAN) Settings dialog box, clickAdvanced.4. In the Exceptionsbox, type the IP address or fully qualified domain name of the management

station.

If you are accessing the P9000 Performance Advisor installed on a Windows Server 2003 R2Enterprise X64 Edition SP2 management station, where JRE v1.6 is installed, the HP StorageWorksP9000 Performance Advisor Tomcat service might not have started. This issue is observed on a

Windows Server 2003 R2 Enterprise X64 Edition SP2 management station, where JRE v1.6 isinstalled. Complete the following steps to start the HP StorageWorks P9000 Performance AdvisorTomcat service:

1. Select Start> Runand type services.msc.

The Servicesdialog box appears.

2. Right-click HP StorageWorks P9000 Performance Advisor Tomcat service and select Startfrom the drop-down list.

Cause

The Login screen is not displayed in certain browser environments. This occurs when the P9000Performance Advisor browser client starts, and P9000 Performance Advisor does not recognize that

Java Plug-in 1.5 is installed.

Resolution

To clear the Java Plug-in cache:

1. Close all web browser application windows2. Open the Windows Control Panel, and click Java Plug-in

3. In the Java Plug-in Control Panel dialog, click the Cachetab

4. Click Clear

5. In the Confirmation Needed - Cache dialog, clickYes

6. Close the Java Plug-in Control Panel dialog box



31/100

Cause

The P9000 Performance Advisor login screen does not launch when the short domain name is used.On a few occasions (example, trying to access charts saved in pdf format or reports), P9000Performance Advisor does not launch when you use localhost in the URL (http:///pa) to access P9000 Performance Advisor. In such a case, use the IP address or the fully qualifieddomain name of the management station.

Resolution

Use the fully qualified domain name ([servername].[domain name]) or the IP address of the managementstation in the http URL http:///paorhttp:///pa.

To get the full qualified domain name of the management station, open the command prompt windowon your management station and execute the following command: nslookup . Theoutput displayed lists the fully qualified domain name and also the IP address of your managementstation.

Example:

nslookup cvxpt12Server: resolver.hp.net

Address: 16.110.135.51

Name: cvxpt12.ind.hp.comAddress: 15.154.70.146

Where, cvxpt12 is the localhost name.

Cause

The Network Error (dns_unresolved_hostname) error is displayed in your IE browser window. Itindicates that the URL that you are trying to access is not added as a trusted web site.

Resolution

Complete the following steps:

The host is up and running The host browser-side system is able to resolve the host name (ping )

If the second option fails, you must set the DNS configuration. To configure, do the following:

1. Go to Start> Control Panel> Network Connections.

2. Right-click Local Area Connection, select Properties.

3. Under the Generaltab, double-click Internet Protocol (TCP/IP).

The Internet Protocol (TCP/IP) properties Window is displayed.

4. Click theAdvancedtab.

The Advanced TCP/IP Settings window is displayed.

5. Under the DNStab, selectAppend DNS suffixes.

6. Add host name suffix.

7. Click OKto save the settings.



32/100

Cause

Unable to browse to the management station. If you are seeing the Network Error(dns_unresolved_hostname) in your IE browser window, it might be because the URL that you aretrying to access is not added as a trusted web site.

Resolution

To identify the management station to the DNS server:

1. Add to the list of addresses to bypass your proxy server.

NOTE:

Using Internet Explorer as an example, follow this procedure to add your IP address:

a. Go to Tools > Internet Options> Connections> LAN settings>Advanced.

b. In theExceptionstext box, place your cursor at the end of the domain list.

c. Enter a semicolon and your IP address, including the asterisk if you want to include everythingwithin the last octet.

d. Click OK.

2. Close and then re-open the web browser3. Enter http:///paor https:///pa

4. Enter administrator for the username and administrator for the password (unless you have changedit from the default) and save, if desired

5. If the browser returns with an unresolved hostname for http://[servername].[domain name]/paor https://[servername].[domain name]/pa, change it to http:///paor https:///pa; this takes you to the management station's default P9000 Performance Advisorpage.

Cause

Adobe Flash Player and Flash Player Plugin, v10.0.0 or later are not installed, or different versions

of Adobe Flash Player and Flash Player Plugin are installed on your system. Though Adobe FlashPlayer and Flash Player Plugin, v10.0.0 or later are installed on your system, your IE browser isconfigured for high security level. The web browser on your system might display the messageAlternate HTML content should be placed here. This content requires the

Adobe Flash Player. Get Flash, when you launch P9000 Performance Advisor using oneof the following:

P9000 Performance Advisor shortcut link

Fully qualified DNS or IP address of the management station

This is because your web browser is configured for a high security level.

Resolution

Set the default security level to Medium for your web browser by completing the following steps:

1. In your web browser window, click Tools> Internet Options.

2. Click the Securitytab.

3. Select the Interneticon.

4. Click Default Levelto use the recommended security level (Medium).



33/100

5. Set the vertical slider to Mediumunder Security level for this zone.

6. ClickApplyand then OKto save the modified security level.

Alternatively, customize the security level to Medium for only the ActiveX controls and plug-ins bycompleting the following steps:

1. Execute the first three steps mentioned in the above procedure.

2. Click Custom Level.

3. Navigate to theActiveX controls and plug-inssection in the Settings window.

4. Select Promptfor Download Signed ActiveX Controls.5. Select Promptfor Run ActiveX Controls And Plug-ins.


Cause

When P9000 Performance Advisor management station is not added to the trusted sites, then anyone of the following messages is displayed:

Alternate HTML content should be placed here. This content requires the Adobe Flash Player. GetFlash.

Flash player is not installed, please install Flash Player.

An add-on for this website failed to run. Check the security settings in Internet Options for Potential

conflicts.

NOTE:

Even after installing Flash Player (v10.0.0), if you receive the above mentioned message, pleasefollow the resolution steps.

Resolution



2. Under the Securitytab, select Trusted Sites. Ensure that the security level is set to default level forthe trusted sites.

3. Click Sites.

4. Add the P9000 Performance Advisor URL and click Close.

5. Click OK.

6. Close Internet Explorer and launch P9000 Performance Advisor.

Cause

If a port other than port 80 is used by P9000 Performance Advisor, that port number is not specifiedin the http address used for launching P9000 Performance Advisor.

Resolution

If P9000 Performance Advisor is using a port other than port 80, you must specify that port numberalong with the server name or IP address in the http address format. For example:http://[servername]:/paorhttp://[server name].[domain name]:/pa.



34/100

Cause

P9000 Performance Advisor is installed with default port set to port 80 on the management stationwhere HP Systems Insight Manager Agents are also installed. In such a case, it is observed that theP9000 Performance Advisor cannot be launched from the PA shortcut icon. It is because the IIS Adminservice which the HP Systems Insight Manager Agents require to be active on the management stationuses port 80.

Resolution


1. Select Start> Run, type services.msc, and press the Enterkey.

2. Stop the HP StorageWorks P9000 Performance Advisor Tomcat service followed by the IIS Adminservice.

3. Start the HP StorageWorks P9000 Performance Advisor Tomcat service followed by the IIS Adminservice.

You can launch P9000 Performance Advisor from the shortcut icon.

Cause

The IE browser on the system from where you want to access P9000 Performance Advisor is configuredto use a web proxy server. In such a case, you will not be able to use the IP address or fully qualifieddomain names of the management station to launch P9000 Performance Advisor.

Resolution

Configure the IE browser's web proxy server settings not use a proxy server for the IP address or fullyqualified domain names of the management station. To configure the IE browser proxy server settings:

1. In a IE browser window, click Tools> Internet Options> Connections> LAN Settings.

2. In the Local Area Network (LAN) Settingswindow, select the Use a proxy server for your LAN(These settings will not apply to dial-up or VPN connections)check box.

3. ClickAdvanced.

4. In the Exceptionstext box, place your cursor at the end of the domain list.

5. Enter a semicolon and your IP address, and the fully-qualified domain name of the managementstation.

6. Click OKto save changes.

Cause

The IE browser tries to access the P9000 Performance Advisor files from the cache.

P9000 Performance Advisor might not display the latest GUI changes (if any) after an upgrade.

Resolution

Clear the web browser's cache by performing the following steps:


2. Under the Generaltab, select Browsing History> Settings> Check for newer versions of storedpages.

3. Set it toAutomatically

4. Click OK.



35/100

5. Close IE and launch P9000 Performance Advisor.

Cause

The IE browser is configured for a high security level. Though Adobe Flash Player and Flash PlayerPlugin, v10.0.0 or later are installed on your system, the web browser on your system might displaythe message, Alternate HTML content should be placed here. This contentrequires the Adobe Flash Player. Get Flash, when you launch P9000 Performance

Advisor using one of the following:

P9000 Performance Advisor shortcut link Fully qualified DNS or IP address of the management station

This is because your web browser is configured for a high security level.

Resolution

Set the default security level to Medium for your web browser by completing the following steps:

1. In your web browser window, click Tools> Internet Options.

2. Click the Securitytab.

3. Select the Interneticon.

4. Click Default Levelto use the recommended security level (Medium).

5. Set the vertical slider to Mediumunder Security level for this zone.


Alternatively, customize the security level to Medium for only the ActiveX controls and plug-ins bycompleting the following steps:

1. Execute the first three steps mentioned in the above procedure.

2. Click Custom Level.

3. Navigate to theActiveX controls and plug-inssection in the Settings window.

4. Select Promptfor Download Signed ActiveX Controls.

5. Select Promptfor Run ActiveX Controls And Plug-ins.


Log on to P9000 Performance Advisor and start collecting the configuration and performance datafor your XP and P9000 disk arrays. For more information, see the chapter on collecting configurationand performance data in the HP StorageWorks P9000 Performance Advisor Software User Guide.For document download location, see Related informationon page 97.

P9000 Performance Advisor displays exclamation mark

Cause

It is a limitation from the third-party software.

Resolution

Refresh the browser.



36/100

Troubleshooting Oracle patch installation issuesThis section describes the error messages that might be displayed when you try to install Oraclepatches provided with P9000 Performance Advisor.

Error message: The Oracle patch installer for P9000 Performance Advisor Soft-ware was unable to query the value of ORACLE BASE location. The installationwizard will exit now. For more information on troubleshooting Oracle patch in-stallation issues, see the P9000 Performance Advisor Install Guide available onDisk 1.

The reason might be that P9000 Performance Advisor is not installed on your system or it has beeninstalled incorrectly.

Resolution: Verify if P9000 Performance Advisor is installed on the server where you are attemptingto execute the Oracle patch installer and resume the installation.

To verify if P9000 Performance Advisor is installed on the management station, check the following:

1. If the following services are available:

HP StorageWorks P9000 Performance Advisor Database HP StorageWorks P9000 Performance Advisor Database Job Scheduler

By default, this service is disabled.


HP StorageWorks P9000 Performance Advisor Database VSS Writer




2. If the software for P9000 Performance Advisor is listed in theAdd/Remove Programs.

3. If the Oracle directories exist at the following registry key locations, as the Oracle patch installer

queries these registry keys: HKEY_LOCAL_MACHINE\SOFTWARE\ORACLEis the registry key.

inst_loc: is the name of the registry entry and its value will give the location of the Oracleinventory.

HKEY_LOCAL_MACHINE\SOFTWARE\ORACLE\KEY_XP_PA_DBis the registry key.

ORACLE_BASEis the name of the registry entry and its value will give the location of theOracle base.

ORACLE_HOMEis the name of the registry entry and its value will give the location of theOracle home.

Error message: The Oracle patch installer for P9000 Performance Advisor Soft-ware was unable to query the location of Oracle inventory. The installationwizard will exit now. For more information on troubleshooting Oracle patch in-



37/100

stallation issues, see the P9000 Performance Advisor Install Guide available onDisk 1.

Refer to the description and resolution provided for the previous error message.

Error message: The Oracle patch application library for P9000 PerformanceAdvisor Software could not be initialized. The installation wizard will exit now.For more information on troubleshooting Oracle patch installation issues, seethe P9000 Performance Advisor Install Guide available on Disk 1.

The reason might be that Oracle patch application library could not be initialized properly.

Resolution: For further assistance, contact your HP Support representative along with theopatch.log, __OraclePatch.log, andcatbundle_WINBUNDLE_PADB_APPLY_.log files.

Error message: One or more services for P9000 Performance Advisor Softwaredid not stop. The installation wizard will exit now. Rerun the patch installer afterstopping the services from the services control manager. For more information

on the complete list of services to stop, see the P9000 Performance Advisor InstallGuide available on Disk 1.During the Oracle patch installation process, one or more P9000 services might not stop as expected.

Resolution: Before attempting to re-run the patch installer, stop the following services:

Distributed Transaction Co-ordinator


HP StorageWorks P9000 Performance Advisor Database Job Scheduler






NOTE:

By default, the HP StorageWorks P9000 Performance Advisor Database Job Scheduler service isdisabled.

Error message: The Oracle patch installer has determined that one or more files

under the directory are in use. For a list of all suchfiles in the Oracle Base directory, refer to the Oracle patch installer log file__OraclePatch.logunder


38/100

tion>. The installation wizard will exit now. Ensure that you close all applica-tions holding the locked files before you rerun the installer.

The reason might be that the files in the Oracle Base directory are in use due to Performance AdvisorGUI being accessed either locally or remotely. It can also be because the Performance Advisor andOracle services are not having released files.

Resolution: Do the following:

1. Inspect the __OraclePatch.logfile.

2. Ensure that you close all applications holding the locked files before you re-run the Oracle patchinstaller. Also, ensure that the Performance Advisor GUI is not in use.

To unlock the files, perform the following steps:

1. Stop the P9000 Performance Advisor Tomcat, Security, Monitor, Database, and DatabaseListener services.

2. Stop MSDTC service.

3. If the files are still unlocked, use Process Explorer to identify the locked files.

Download the Process Explorer utility from http://technet.microsoft.com/en-us/sysinternals/bb896653.

Any service or application that is reported as locking the files should be stopped or closed before

executing the Oracle patch installer.

Error message: Unzipping the contents of the patch zip files. Please wait....The Oracle patch installer hangs after displaying this message. It might occur if less than 2 GB freedisk space is available in the drive where you are trying to install the Oracle patch.

Resolution: Ensure that the drive pointed to by %temp%environment variable has at least 2 GB offree disk space.

Error message: The unzip operation for the Oracle patch application for P9000Performance Advisor Software failed. For more information, inspect the __OraclePatch.loglocated under . The installation wizard will exit now.

During the Oracle patch installation process, the unzip operation of the patch bundles might fail, asless than 2 GB of free disk space is available on the drive pointed to by%temp%environment variable.



2. Ensure that the drive pointed to by%temp%environment variable has at least 2 GB of free diskspace.

Error message: The operation to update OPatch utility failed. For more informa-tion, inspect the __OraclePatch.loglocatedunder . The installation wizard will exit now.

During the Oracle patch installation process, the unzip operation of the OPatch bundle might fail.This might occur due to the following reasons:

http://technet.microsoft.com/en-us/sysinternals/bb896653http://technet.microsoft.com/en-us/sysinternals/bb896653http://technet.microsoft.com/en-us/sysinternals/bb896653http://technet.microsoft.com/en-us/sysinternals/bb896653


39/100

The OPatch folder located at %PADB_HOME%\ora_db\OPatchis being pointed to by a commandprompt or is open in Windows Explorer view.

The files under %PADB_HOME%\ora_db\OPatchare in use.



2. Ensure that the OPatch folder located under %PADB_HOME%\ora_db\OPatchis not open inwindows explorer or not pointed to by a command prompt.

3. Ensure that the following services relevant for Oracle patch installation are stopped and no ap-plications are accessing any files pointed to by %PADB_HOME%environment variable.

Distributed Transaction Co-ordinator


HP StorageWorks P9000 Performance Advisor Database Job Scheduler






The Oracle patch application process for P9000 Performance Advisor Softwarefailed. For more information, inspect the __Or-aclePatch.loglocated under andopatch.loglocated under . The installa-tion wizard will exit now.

It indicates that the patch operation on binaries under %PADB_HOME%\ora_dbfailed.

Resolution: Inspect the __OraclePatch.logandopatch.logfiles. For further assistance to resolve the issue, contact your HP Supportrepresentative along with the log files.

There were errors encountered during the execution of post upgrade scripts. Formore information, inspect the log file: catbundle_WINBUNDLE_PADB_AP-PLY_.loglocated under and the __OraclePatch.loglocated under .

After the patch is applied on database binaries, few SQL scripts are executed on the PADB. If theoperation fails, the error message is displayed.

Resolution: Inspect the catbundle_WINBUNDLE_PADB_APPLY_.logand

__OraclePatch.log files. For further assistance to resolve theissue, contact your HP Support representative along with the log files.

P9000Watch issuesThis section describes the troubleshooting scenarios for P9000Watch.



40/100

Array type not seen in P9000Watch

Cause

If the ar

HP XP P9000 Performance Advisor FAQ

Documents

Transcript of HP XP P9000 Performance Advisor FAQ