Hotel and Restaurants – An Overview Pertemuan 1-2

Matakuliah : G0424 – Hotel and Restaurant ManagementTahun : 2008

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Learning Outcomes

• Students are able to briefly describe the hotel and restaurant business (C1)

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Materi Outline

• Hotel & restaurant• Hotelier & restaurateur• Type of accommodation• Type of F&B establishment

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OVERVIEW OF TRAVEL AND TOURISM INDUSTRY

Hotels Ships Restaurants Gift ShopsSouvenir ShopsArts / Crafts ShopsShopping MallsMarketsMiscellaneous Stores

RecreationBusinessEntertainmentMeetingsStudy TripsSporting EventsEthnic FestivalsArt FestivalCultural EventsSeasonal Festival

TRAVEL and TOURISM INDUSTRY

LodgingOperations

TransportationServices

Retail Stores ActivitiesFood & Beverage

Operations

MotelsResortsApartelPensions

AirplanesAutosBusesTrains

LodgingPropertiesRetail StoresVendingCateringSnack BarsCruise ShipsBars / Tavern

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World History of Hotel & Restaurant

• The beginning of Hotel and Restaurant established is still unknown.

• In the early 18 B.C travellers came from a far need to stay over night.

• The shelter was offered, along with increasing numbers of traveller, the concept of shelters and changed to inns. Inns offered housing with room charged.

• In the third century, beside resting and spending the night after the long journey, travellers also needed food and drinks.

• Under the influence of the Roman Empire, inns began catering to the pleasure traveler in an effort to encourage visitors.

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World History of Hotel & Restaurant

• The combination of inns and taverns created concept of hotels.

• Hospitium derived from hospitality, came from the Latin root meaning Host or Hospice.

• Hospiteium was private homes opened to the public. In Indonesia it was called as pasanggrahan.

• Most, unfortunately, Hospiteium had poor reputations. It sold such attraction such as gambling and prostitution.

• The name of hospiteium changed to hotels was established provided accomodation, also foods and drinks.

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History of Hotel in Indonesia

• In 1828, the Dutch build Hotel Des Indes.

• In independent era, Bung Karno changed the name ofHotel des Indes into Hotel Duta Indonesian (HDI)

• Nowadays, the hotel is famous as Hotel Aryaduta.

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History of Hotel in Indonesia

• Hotel Indonesia was the first stars hotel built by the government of Indonesia in Jakarta.

• It was officialy opened in 5 Agustus 1962 by President Soekarno to welcome Asian Games IV on 1962.

• Nowadays, Hotel Indonesia is renovated will be managed by Jarum for the next 20 years.

• It will be called as Hotel Indonesia – Kempinski and the area named Grand Indonesia.

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Definition of Hotel

• Hotel is an establisment held by proprietor as offering food, drink and sleeping accommodation with special contract to any traveller, able and willing to pay a reasonable sum, who is fit to be received (Hotel Proprietor Act, 1959)

• Hotel adalah jenis akomodasi yang mempergunakan seluruh atau sebagian bangunan untuk menyediakan jasa penginapan, makan dan minum serta jasa lainnya bagi umum yang dikelola secara komersial (UU No.9 tahun 1990)

• Tamu Hotel adalah setiap orang yang menginap dan/atau mempergunakan jasa-jasa lainnya yang ditawarkan oleh hotel. (SK Menparpostel No.KM37/PW-340/MPPT-86)

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Origins term of Hotel

• The word hotel derives from the French hôtel (coming from "hôte" meaning "guest"), which referred to a French version of a townhouse or any other building seeing frequent visitors, not a place offering accommodation.

• In contemporary usage, hôtel has the meaning of "hotel", and hôtel particulier is used for the old meaning.

• The hotel owner is called hotelier.

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Definition of Restaurant

• A restaurant is a retail establishment that serves prepared food to customers.

• The word of ‘restaurant’ derive from the French verb restaurer, meaning to restore

• The service offered is generally for eating on premises, though the term has been used to describe take-out establishments and food delivery services.

• The term of restaurant covers many types of venues and a diversity of styles of cuisine and service.

• A restaurant owner is called a restaurateur.

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If you are a good Hotelier and Restauranteur,

You will be

A democrateAn acrobat

AndA doormat

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Be a diplomat like an ambassador

Have a social grace like queen mother

You should …

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You should …

Have speed like a concorde

Smile like Mr. Bean

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Memory as big as a elephant

Thick skin as a rhinoceros

You should have …

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You should …

Grooming like a King Be patience as a Saint

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You should …

Have the fitness of a centre forward

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The Brain is The Management

The Heart is The Staff

The Face is the Front Office and Hotel Image

The Blood is The Guest & clients

The Skin is the Security

The Stomach is The F&B Dept

The Lungs are the SupervisorsThe Kidneys are The Housekeeping

The Nervous System is the Engineering

Hotel Survival Map

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Conclusion

• The nature hotel and restaurant business is dynamic.

• It needs talented, skilled and smart people.• In simple, a hotel is a place to stay and to eat or

in other words, it should be as homely as home.

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Duo Assignment

Find out• An organisation chart of a hotel and a restaurant

in Indonesia• A similarity from organisation structure of those

twoDue date: next meeting