Help Desk Call 1
24
Help Desk Best Practices Call #1
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Transcript of Help Desk Call 1
Help DeskBest Practices
Call #1
Answer within2 rings.
Give your name.
Get the caller’s name.
Adhere to FERPA.
Direct callers to online records.
Identify the question.
Start from the
beginning.
Providestep-by-step instructions.
Clarify as necessary.
Offer to wait.
Provide a pleasant goodbye.