Help Desk Call 2

22
Help Desk Best Practices Call #2

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Transcript of Help Desk Call 2

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Help DeskBest Practices

Call #2

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Give your name.

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Get the caller’s name.

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Double-check the spelling.

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Clarify the issue.

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Keep up on college policies.

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Refer the caller to the

experts.

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Try to suggest a solution.

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Provide pertinent information.

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Make sure you’ve addressed all

questions.

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Provide a pleasant goodbye.

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Free Help Desk Training Series | Help Desk Best Practices | MetricNet Certified

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