My life as a Royal Marine taught me that the success of any team is defined by the right choice of people and the openness of their communications. These skills have transferred easily into the recruitment industry, where a deep understanding of a client’s needs and a relationship of trust are the indispensable elements of growth. At Heat Recruitment, we have developed a fantastic culture, having fun, enjoying our work, and taking care to reward effort and success. We appreciate the seriousness of our role, sharing the common goals of expanding our company by delivering a supreme service to our clients. Our growing client base attests to the energy we put into the business, and we all look forward to the next phases of our expansion.

Steve Preston, Managing Director

Developing a culture of discipline and teamwork

Heat Recruitment was established in 2006, with the simple goal of providing an outstanding service within the recruitment and training markets. A culture of discipline and teamwork has shaped the company, placing great value on attention to detail and high standards of service.

The business model was based upon three defining objectives:

• toinsistuponthehighestlevelsofservicetoapplicantsandclients

• todefineourownmethodsandsystemstoencouragethewidestpossible synergy between all parties

• todevelopanetworkofofficessupportingournationalcoverageat a local level

CultureWe have taken great care to develop a business structure and culture that encourages open lines of communication. This delivers significant benefits to our clients, who can be certain that the preliminary screening of applicants has been thorough and perceptive, thus ensuring that less interviews will be necessary to fill a vacancy. Our screening techniques look beyond the normal skill sets, seeking also a personality that will fit seamlessly into the client’s company.

Our aim is to provide staff who will enjoy long and happy employment with our clients.

Attention to detail

Passionate about peopleAt Heat Recruitment we are passionate about people, and believe that this passion drives us to continually improve the services that we offer. We train, empower and trust our employees to understand and share this passion, allowing us to provide a consistent, personal service throughout our business.

Sector specialistsThe quality of our own staff is our guarantee that we maintain these standards. Heat Recruitment consultants are specialists in their respective markets, often joining us after working in those industries. Every member of our staff is trained to our standards and ethos, irrespective of the position they will take in our company, and this training is continued throughout their career with us. They are encouraged to keep abreast of developments in their market, and to foster a close working relationship with client companies, understanding and sharing your ambitions. Increasingly, companies are realising that they have an obligation to themselves and their employees to maintain their skill sets at the highest levels. Heat Training improves staff retention rates and improves productivity with bespoke programmes tailored for the UK general insurance and financial services sectors. We work closely with clients to understand their needs and deliver measurable results.

ExpertiseAll our consultants are specialists in their own fields. They may have worked in the industry, or gained experience as a consultant, but they all bring a depth of knowledge and understanding which is indispensable to our clients. We continue to invest in the latest technology and recruitment methods and have been recognised for our efforts.

Our PromiseOur clients are our partners, and we aim to build long term relationships with everyone with whom we deal - their loyalty is our reward. We always act with integrity, honesty and discretion and are committed to being accountable to our clients.

Positive GrowthWe recognise the critical part played by ambition in the growth of our client companies and Heat Recruitment. Our tenacious determination to exceed the expected, coupled with our positive encouragement to be innovative, allows us to continually exceed our collective goals.

• Torepresentclientsandcandidatesequally

• Toprovideaprofessionalservicetoourclients and candidates

• Torespondwithoutdelaytotherequirementsof clients and candidates, and to ensure that they are treated efficiently and in a fair manner

• Toencouragetheparticipationanddevelopment of a well motivated work force

• Toexploittherelevantpotentialoftechnologyin all areas of our business

• Toensurefree-flowingcommunicationlines

• Tooperatewithtotalconfidentialitybothinternally and externally

• Toriseconstantlytothecompetitivechallenge

• Toperformtoourbestatalltimes

Trust us

“There was an occasion, a couple of years ago,when a departmental manager was away on holiday,somewhere exotic, completely out of contact. Wehanded the problem to Heat Recruitment and theyfound a replacement in just a few days. There wasno time for our usual interview procedure, we justtrusted Heat Recruitment to deliver. The individualwho joined is still here, and we are delighted withthe contribution they make.”

It is a great compliment when clients take for granted that we have met all the requirements of a brief. Unyielding attention to detail, and the scrupulous application of our standards, gives our clients confidence to trust us. They rely upon us to find the right applicant for every brief we receive, and they are confident that we will go the extra mile.

Experience proves that a close working relationship with our clients delivers the best results. Clients who have worked with Heat Recruitment for any length of time soon discover that they can rely upon us as part of their team.

Heat Recruitment specialises in the following clearly defined core business areas:

• Accountancy&Finance • Insurance

• FinancialServices • Legal

• InformationTechnology • Telecommunications

The strength of our networks within these industries allows us to move quickly and confidently to select candidates for interview. Within these core business areas we can offer our clients the following recruitment concepts:

• Permanent • DualBranding

• Temporary • KeyAccountManagement

• Contract • Outsource(Onsite)

• MasterVendor • TrainingProvider

EfficiencyOf course, it is important to react quickly to an assignment brief. Often, we are able to select applicants from our own database, all pre-vetted to save time. We encourage clients to use this database themselves via our iProfileSeeker. But speed is no substitute for quality, so occasionally we may ask for a day or two longer so that we can refine our search. We believe employees are your greatest asset, so selecting the right people to shortlist is critical. Accuracy saves time.

QualityThe total should always exceed the sum of the parts. The damage that can be caused by an ill-judged appointment should not be under-estimated. New members of staff must dovetail into the existing team, and this requires more than an examination of their skills. An important pillar of the Heat Recruitment culture is to understand our client companies and find staff with the correct synergy. Our consultants all specialise in different disciplines, and have a thorough understanding of their industries. They can be relied upon to fit the technical specification precisely, but they will also seek that special applicant who will fit seamlessly into your company.

“We were struggling with a vacancy and, afterdiscussing our requirement with one of Heat’sconsultants, they were able to provide me witha realistic view on the current market and the

likelihood of finding the person we were looking for.

The consultant was positive that they could helpand immediately began to discuss the skills of a

suitable candidate whom they had on their books.Within24hoursIhadtheCV’sof3morecandidates in my inbox - all of which we

interviewed with the position filled within a week.”

No hidden costsWe have designed our pricing policy to be fair and clear. All charges are quoted in advance and are designed to be easily understood, allowing you to calculate quickly how much our service will cost. We ask for payment only when the assignment(s) has/have been successfully completed to your satisfaction, and we provide a rebate reassurance as a safety net. There are no hidden costs.

Corporate Social ResponsibilityAt Heat Recruitment we recognise that we must structure our business values and operations to meet the expectations of our stakeholders. They include clients, candidates, employees, suppliers, the community and the environment. We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions, within our corporate policies and with open and honest communication of strategies, including the commitment to sustainable development.

Customer Service The value and importance of excellent Customer Service are embedded in our consultants from the moment they join our company. We never forget that we are providing a service to clients and applicants, and our consultants maintain regular contact throughout the recruitment process, providing all parties with detailed and up-to-date feedback. At all times we take care to represent client companies in a professional manner.

The GuaranteeHeat Recruitment supports its convictions with a guarantee: if a placement proves unsuitable during the first three months, we will provide a replacement without charge. We are, of course, confident that this guarantee will not be needed; last year, 99.4% of our placements were suitable and are still in post.

For further information on anyof our services please contact:OurHeadOfficeon:08453751747or:contact_us@heatrecruitment.co.ukAlternatively,visitourwebsite:www.heatrecruitment.co.uk

“The transparency experienced in fee discussionswith Heat Recruitment has meant that, from theoutset, we have been able to budget clearly for ourgrowth. We can recruit with the confidence thatthe rates will correlate to the service we receive.”

HeatRecruitmentLimited·33VictoriaStreet·BristolBS16AS·Telephone:08453751747·www.heatrecruitment.co.uk