HBR
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Transcript of HBR
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Who are
Steinway & Sons
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For 140 years, Steinway & Sons has been recognized as a leader in the market for high-qualitygrand pianos. Established in New York City in 1853 by Henry Engelhard Steinway, a Germanimmigrant, the firm quickly prospered because of its technical excellence.
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STEINWAY ARTISTS
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Why is Steinway legend? What made it so a great master?
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All Steinways are still assembled by craft methods, with limited use of assembly-line techniques.
1.
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2. Skilled labour was employed throughout the production process.
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3. Steinway used the highest grade ofWood.
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4. selling them through its own sumptuous outlets and through a network of dealers, and gaining exposure by encouraging premier performing artists to use the pianos.
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ON APRIL 18, 1995
STEINWAY AND SONS WAS SOLD FOR $100 MILLION.
PURCHASED BY DANA MESSINA AND KYLE KIRKLAND.
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IN 1994, STEINWAY & SONS HAD SALES OF $100 MILLION.
Grand pianos Vertical pianos Boston pianos0
500
1000
1500
2000
2500
3000 2698
600
2300
Units Sold
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Sales of Steinway pianos in different Countries
Sales in 1994
United StatesGermanyJapanEnglandSwitzerlandOthers
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PRICES OF STEINWAY PIANOS IN 1995
GRAND PIANOS : $26,400 TO OVER $70,000
VERTICAL PIANOS : $11,900 TO OVER $17,000
BOSTON PIANOS : $6,395 TO OVER $30,000
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UNDERSTANDING THE PIANO INDUSTRY
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Pianos come in 2 types
Verticals Grands
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CHALLENGES
How should melissa
and kirkland go about
the Boston
range of pianos?
Should Steinway continue its high
end niche strategy or market its
pianos more
aggressively?
How to further
enhance or
increase revenue
s?
What roles
Messina and Kirk should play?
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WHO ARE STEINWAY’S BIGGEST COMPETITORS ?
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1. Other Piano Manufacturers
2. The company’s own used Pianos
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Largest producer of piano in the world.
Produced limited number of concert grand piano with traditional craft method.
Duplicated or used better technology than Steinway
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By 1996,sole remaining large scale producer of piano in USA
Produced wide range of pianos ranging from inexpensive one to hand crafted concert grand
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Manufactured pianos on highly automated assembly line
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Focused on small volume-top quality grand pianos
Recognized as being among the highest quality in the industry
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STRENGHTS• Established brand
reputation of quality and durability
• The Steinway Concert and Artist program has around 850 artists whom choose the Steinway and Sons piano
• Traditional handicraft production techniques
WEAKNESS• Saturated market• Major Competitor is
their own used pianos• The durability and
quality of their products limits the concept of repeat buyers
OPPORTUNITIES• Use name to push other
music products • Lower prices and cut in
on competitors• Have new famous
composers represent Steinway
• Establish a larger customer base in Asia to increase market share
THREATS• Technology, rise of the
electric piano• There are levels of
inexperience of the current younger owners/CEOs
• Expansion of Asian manufacturers
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1. Maintain high quality niche market 2. Should introduce new lower-priced piano to Asian
market as a flanker to compete against low-price competitors
3. Should make good use of ‘THE CROWN JEWEL COLLECTION’ as it represented 30% of unit sales in 1995
4. They should divide their roles into marketing and finance section
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Role of Messina & Kirkland
As both Messina and Kirkland lack experience in the piano industry, they should hire a professional team from the piano industry and they itself have gain lot of experience from financial sector from salmon so they handle financial activities.
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Focus on Asian market
Market more aggressively Economic conditions is improving and more focus on growing Asian market will cause higher profits .The piano industry is going downturn and the impact of the used piano market is strong.
To reinforce marketing activities into Asian market, Steinway should introduce new lower-priced piano to Asian market as a flanker to compete against low-price competitors.
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Focus on Asian market
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DISCLAIMER
Created byAkash Deep, IIT Kanpur, during a marketing internshipunder the guidance of Prof. Sameer Mathur, IIM Lucknow(See www.IIMInternship.com)