Hafod Housing 2015 calendar

Hafod Housing Participation Calendar 2015

What’s planned for the next year

A voice for everyone and a service that’s

right for you!

We will continue to work under the

following 2 objectives:

1. Involving Tenants

2. Improving Services

For more information, please contact

Michelle Llewellyn on T: 029 2067 5865

2015 is the first year of our new 3 year TenantParticipation Strategy. The strategyincorporates the needs of both tenants and theassociation to enable us to deliver a servicethat’s right for you!

01 02 03 04

05 06 07 08 09 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31

January 2015New Year’s Day

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

Office Opening Hours: 8:30 am – 4:30pm Monday to Friday Office Closure Days: 1st and 2nd

Have your circumstances changed?

We are determined to meet the needs of ou

r

tenants by tailoring our services to suit bot

h

existing and new tenants, but we need your

help!

If you experience a change in your situation, nomatter how small, tell us so we can update ourrecords and continue to provide the best. You can tell us by:Letter, phone, social media (private message)in person to one of our officers or in an email

01

02 03 04 05 06 07 08

09 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28

February 2015

Valentine’s Day


Tenant Assessors Team

LGBT History

Month

International MotherLanguage Day

Office Opening Hours: 8:30 am – 4:30pm Monday to Friday

Walkabouts

To ensure our estates are kept clean and in

good condition, walkabouts are carried out by

staff and tenants to get a snapshot of standards

within your area.

Keep an eye out for our 2015 programme to see if

a walkabout is coming to your area so you can get

involved to help us drive our service standards!

Want to know more, get in touch withLesley Moer-Hill on T: 029 2067 5800

01

02 03 04 05 06 07 08

09 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

March 2015

TUESDAY31

St David’s Day

St Patrick’s Day

Mothering Sunday


Disability Matters

Housing Matters Community Partnership

Maintenance Matters

MONDAY30

International Day ofElimination of Racism


Site Services Matters

Service Panels

The panels are:

• Housing Matters

• Maintenance Matters

• Communication Matters

• Disability Matters

• Site Services Matters

The panel meetings are held at our H

ead

Office in Cardiff on a quarterly basis a

nd run

for no longer than 2 hours.

Want to know more please contact

Michelle Llewellyn on T: 029 2067 586

5

Service Panels are a very good way for tenantswith a particular interest to get involved to helpus shape, monitor and improve our services.

01 02 03 04 05

06 07 08 09 10 11 12

13 14 15 16 17 18 19

20 21 22 23 24 25 26

27 28 29 30

April 2015Good Friday Easter Sunday

Easter Monday

St George’s Day


World Autism Awareness Day

World Health Day

UN World Day forCultural Diversity

T

Office Closure Days: 3rd and 6thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday

Annual General Meeting

Why not join us at our AGM on:

Friday 12th June

Where you’ll be able to meet the staff and find outmore about the Association’s work over the last year.Don’t forget to book your place by Friday 29th May If you want to find out more and book your placecontact Michelle Llewellyn on T: 029 2067 5865

Want to find out more about your landlord?

01 02 03

04 05 06 07 08 09 10

11 12 13 14 15 16 17

18 19 20 21 22 23 24

25 26 27 28 29 30 31

May 2015

Bank Holiday

Bank Holiday


Community Partnership


W

International Day against Transphobia and Homophobia

World Day for CulturalDiversity for Dialogue and Development

Office Closure Days: 4th and 25thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday

Did you know?

Hafod support a zero toler

ance attitude to

discriminatory behaviour

in any form in any

activities organised by the

Association at any level.

If you are interested in find

ing out more please

contact Chris Davies on T:

029 2067 5800

We all have a protected characteristic!

They are Age, Belief and Non-B

elief, Disability,

Gender Reassignment, Marriag

e and Civil

Partnership, Pregnancy and Ma

ternity, Race,

Sex (Gender), Sexual Orientatio

n

There are 9 Protected Characteristics within

the Equality Act 2010

Age Belief and Non-Belief Disability

Gender ReassignmentMarriage and CivilPartnership Pregnancy andMaternity

RaceSex (Gender) Sexual

Orientation

01 02 03 04 05 06 07

08 09 10 11 12 13 14

15 16 17 18 19 20 21

22 23 24 25 26 27 28

29 30

June 2015

Father’s Day


AGM

Maintenance Matters

Disability Matters

World Refugee Day

Housing Matters



What is Anti-Social behaviour?

We are committed to: • working with residents to create peaceful and safe

communities• working with police and other agencies to stop

anti-social behaviour• investigate all complaints and take them seriously

• use appropriate legal measures to tackle people

who persistently act in an anti-social manner

• provide support to victims and witnesses

If you want to find out more please contact Liz Magness on T: 029 2067 5800

Anti-social behaviour is behaviour that causes or is likely tocause harassment, alarm or distress to one or more people.

01 02 03 04 05

06 07 08 09 10 11 12

13 14 15 16 17 18 19

20 21 22 23 24 25 26

27 28 29 30 31

July 2015MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY



Have your Say!

Hafod Connect is one of the mostpopular and flexible ways to getstarted with us as you can take partfrom the comfort of your own home,through to our Service Panels,Scrutiny Panel and ultimately sittingon our Board!

If you would like to find out moreplease contact Michelle Llewellyn onT: 029 2067 5865

There are different ways thatyou can get involved and ‘haveyour say’ in how we deliver andimprove our services. There areoptions to work with us fromhome or to join us at meetings.

01 02

03 04 05 06 07 08 09

10 11 12 13 14 15 16

17 18 19 20 21 22 23

24 25 26 27 28 29 30

August 2015

Bank Holiday


International Youth Day


MONDAY31

Women’s Equality Day

Office Closure Days: 24thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday

Communication, what we can do for you!

All our letters, minutes of meeting and feedback

forms are available in alternative formats including

audio and alternative languages.

If you would like us to communicate with you in a

particular way please let us know!

If you would like more information please contact

Chris Davies on T: 029 2067 5800

Is English your second language?

Do you have hearing or vision problems?

Did you know that our website has the facility to read

the information to you through our Browse Aloud

service and can be translated into 80 different

languages at the click of a button?

01 02 03 04 05 06

07 08 09 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30

September 2015MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY

Disability Matters

Housing Matters Community Partnership

Maintenance Matters



Money Matters

Your local Credit Union or Moneyline Cymru office may be abl

e to help!

They offer small, unsecured loans which you can repay over a

number

of weeks and still have some left to put into savings!

They help: Homeowners, tenants, people in work, people who

receive

benefits & those with poor credit history

Don’t have a bank account, don’t worry they can help with tha

t too!

Are you looking for an affordable loan that youcan pay back over the weeks?

Want to find out more, contact your local office on thenumbers provided on our useful contacts page

01 02 03 04

05 06 07 08 09 10 11

12 13 14 15 16 17 18

19 20 21 22 23 24 25

26 27 28 29 30 31

October 2015

Halloween



Y

Social Media

Our social media pages are ideal for tenants who

want up to date information on the go!

Tenants have used it to:

• keep up to date with what’s happening at Hafod

• send us pictures of maintenance issues

• see regular post from our recruitment team

• feedback any issues they have

• choose their new kitchen / flooring options

check out our pages:

Facebook.com/hafodhousing

Twitter.com/hafodhousing

Pinterest.com/mhafod

Have you checked out our Facebook, Twitterand Pinterest pages yet?

01

02 03 04 05 06 07 08

09 10 11 12 13 14 15

16 17 18 19 20 21 22

23 24 25 26 27 28 29

November 2015

Guy Fawkes Day




MONDAY30

International Day ofTolerance

UK Disability History Day


St Andrew's DaySite Services Matters

SMART Money Team

Our SMART Money team assist over 200tenants each year to manage their moneyand make sure that you are getting theright benefits for you! In 2014 the teamhelped tenants save over £180,000!

For FREE Confidential advice contact outSMART Money team on T: 029 2067 5800

Remember there are going to bechanges to Welfare Benefit. Are you ready?

01 02 03 04 05 06

07 08 09 10 11 12 13

14 15 16 17 18 19 20

21 22 23 24 25 26 27

28 29 30 31

December 2015

Christmas Day Boxing Day


Disability Matters

Maintenance MattersHousing Matters

Office Closure Days: 25thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday

Useful Contacts

Health

O h

Hafod

Office (including out of hours).....................029 2067 5800Liberty (Gas & Plumbing).....................0800 328 4322

EmergencyPolice, Ambulance or Fire

Emergencies...................................................................999Crimestoppers.................................................0800 555 111Police (Non urgent).........................................................101

NHS Direct (health advice & information)....0845 242 424

Health

Gas, Electricity & Water

Others

Finances

CREDIT UNION

TV Licensing Board.......................................0870 241 6468British Telecom (BT)......................................0800 800 150Samaritans..................................................08457 90 90 90Environment Agency.....................................0800 80 70 60Citizens Advice.............................................08444 77 20 20Domestic Abuse...........................................0808 80 10 800Age Cymru....................................................08000 223 444Stonewall.......................................................0870 85 88 28Disability Wales............................................029 2088 7325

Gas Leaks National Grid (Transco)................0800 111 999Welsh Water.................................................0800 052 0145British Gas........................................................0845 609 1122Swalec (electric)...........................................0800 050 5252Swalec (gas)....................................................0800 052 0567Npower...................................0800 632 632/0845 714 5146Offgen...............................................................0800 887 777Powergen......................................................0870 241 1233

NHS Direct (health advice & information)....0845 242 424

....................Rhondda Cynon Taf.................01443 777 043

....................Cardiff & Vale...........................029 2087 2373

....................Merthyr Tydfil..........................01685 377 888

....................Bridgend..................................01656 729 912

....................Newport...................................01633 214 913

....................Torfaen....................................01495 750 020

....................Cardiff......................................02920 344460

....................Newport...................................01633 258233

....................Bridgend..................................01656 655592

....................Pontypridd...............................01443 493009

....................Cwmbran.................................01633 877123

....................Merthyr Tydfil.........................01685 373375

National Debt Line........................................020 7553 7640

MONEYLINE CYMRU

Hafod Housing AssociationRegistered as a Charitable Housing Association under the Co-operative and Community Benefit Societies Act 2014.

Act NO 18766R Registered with the Welsh Assembly Government NO L034 This document is available in otherlanguages and alternative formats on request.

CONTACT DETAILSHafod Housing Association

St Hilary Court, Vale Gate Business Park, Culverhouse Cross, CARDIFF, CF5 6ES

Tel: 029 2067 5800 Fax: 029 2067 2499 Email: [email protected] Web: www.hafod.org.uk

This document is available in other languages as well as in alternative formats on request

Facebook.com/hafodhousing Twitter.com/hafodhousing Pinterest.com/mhafod

Hafod Housing 2015 calendar

Documents

Transcript of Hafod Housing 2015 calendar