Managing Director - Amazon S3s3-eu-west-1.amazonaws.com/24jobs-recruiters/5/Hafod Care - MD... ·...

Managing Director

June 2014

Olympic Office Centre, 8 Fulton Road HA9 0NU

Telephone 020 8830 6777 Fax 020 8450 9777

[email protected] www.campbelltickell.com

Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number 4713939

Registered office 14 Accommodation Road, London NW11 8EP VAT number 743 6943 08

June 2014 Dear Applicant Hafod Care – Managing Director Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please:

Provide an up-to-date CV which shows your full career history with any breaks explained – we recommend that this is no longer than three pages;

Write a supporting statement detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than three pages;

Complete the declaration form; and

Indicate on the declaration form if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is completed. We encourage you to complete the equalities section within the declaration form, however, it is not mandatory. The information requested is for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by email to [email protected] or by post to: Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU. Due to postal unreliability we recommend you e-mail your application to us wherever possible to avoid missing the deadline.

mailto:[email protected]

Hafod Care Recruitment to the role of Managing Director

June 2014 of 18

Applications must be received by Friday 4 July at 12 noon. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call 020 3434 0990 to ensure it has arrived. You should also ensure that you use a secure email address from which to send your application, as our system will filter out emails if it believes them to have been sent from unsecured sites that are often used to send spam emails. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Details of the selection process can be found on page 17. Please do contact me if you wish to have an informal discussion about the role or if you have any questions on 07900 363803 or 020 3434 0990. I look forward to hearing from you. Kind regards,

Kelly Shaw Senior Associate Consultant


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Contents

Page

Welcome letter 5

The Hendre Group 6

About Hafod Care 8

Meet the people 10

Role profile and person specification 12

Structure chart 15

Principal terms and conditions of service 16

Key dates and the selection process 17

The media advertisement 18

The following supplementary information can be downloaded from www.campbelltickell.com:

Annual Accounts 2013

Corporate Plan 2012 – 2016

Hendre Group Annual Report 2013

To find out more please also visit the Hafod Care and the Hendre Group websites:

www.hafodcare.org.uk/home and www.hendre.org.uk

http://www.campbelltickell.com/

http://www.hafodcare.org.uk/home

http://www.hendre.org.uk/


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Welcome letter

Dear Candidate

Thank you for your interest in Hafod Care Association and in the Managing Director vacancy we

are recruiting for.

The Association has seen tremendous growth in its size and impact under the leadership of our

current Managing Director, Robert Wathen, who will be retiring from the Association in

October. We are looking for someone to build on his success and take Hafod Care forward.

Better homes, Better care, Better communities, Better lives – the Hendre Group’s joint vision

reflects our continued ambition. As the new MD of Hafod Care and part of the executive team of

the Hendre Group, you will be operating in a rapidly changing environment, with your ear to the

ground, you will recognise that the constant interaction with stakeholders is an important part

of the ambassadorial aspect of this role. You will be leading on developing new partnerships,

cementing existing ones and taking a creative approach to how we can deliver that vision. We

are clear that growth will not come at the expense of quality or our existing clients. They remain

very much at the centre of everything we do. So you will share our commitment to deliver state

of the art services to our clients now and into the future, taking advantage of partnerships and

new technology.

Hafod Care is an important member of the Hendre Group. Its scale and scope of activity; its

service focus; and its potential for further growth means that Hafod Care will play a key role in

the future growth of the Hendre Group. As the new MD of Hafod Care you will have the

autonomy to lead, planning for today and the future – working closely with colleagues across

the Group to ensure we deliver that joint vision. Adept at managing relationships, you will also

have the ability to adjust focus accordingly to the challenges we may face. Taking our staff with

you on that journey is especially important. They are a dedicated team and will want a leader

who shares their passion for care and quality.

We hope we have given you a compelling picture of what is on offer here. We believe that it is a

unique opportunity to lead an organisation that has a strong reputation and one that has the

potential for further achievement – while being supported by the strength that comes from

being part of a larger group and working with like-minded colleagues. We hope you will feel that

Hafod Care and the Hendre Group is the right place for you to make your mark and we very

much look forward to receiving your application.

Mike Talbot, Hafod Care, Chair Ian Williams, Hendre Group, Group Chief Executive


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The Hendre Group

The Hendre Group is one of

South Wales' premier housing,

care and support providers with

more than 1,300 staff and nearly

6,000 properties delivering a wide range of housing, care and support services to more than

15,000 people.

The Hendre Group was formed in November 2002. Hafod Housing Association (with its

principle activities being the management and provision of general needs social housing)

and Hafod Care Association (with its principle activities being the care and support of elderly

and vulnerable adults) were both subsidiaries of Hendre Limited. Hendre Limited, in

addition to providing strategic direction to the Hendre Group, also provided central

corporate services, such as finance, IT, HR, development and company secretarial services.

The Hendre Group has undergone many changes over the past twelve years, culminating in

a current re-organisation (reflected in the chart below) which sees the creation of Hafod

Corporate Services as a sister entity alongside Hafod Housing and Hafod Care. Hafod

Corporate Services will in future provide all central services previously provided by Hendre

Limited, allowing the parent to focus on the strategic development of the Group in the

challenging times ahead.

Hendre Ltd.

Hafod Housing Association

Yellow Wales

Hafod Care Association Hafod Corporate Services


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The Hendre Group Executive team comprises the Managing Directors of each of the

subsidiary entities and the Group Chief Executive. Meeting regularly to discuss issues and

opportunities that affect each entity also ensures that the impact of decisions that are made

in respect of one part of the Group are considered in relation to the Group as a whole.

A business cannot be successful without effective people. The Hendre Group has an

effective non-executive and staffing structure that is populated by people of the highest

calibre. The governance structure reflects the operational arrangements for the Group.

There is a Hendre Group Board, with representatives from the Boards of each of the

member organisation. Each member Board plans for and scrutinises its own area of business

and supports the development of the Group’s strategy.

In the coming years, the biggest influences on the Hendre Group’s work are likely to include:

How we continue to meet needs in a very difficult financial context in relation to both

capital and revenue funding - this will require innovation and partnership working;

The challenges posed by demographic shifts and how these will impact on our services.

These will require creative and flexible responses; and

Managing and maintaining relationships with an increasing number of partner and

stakeholder organisations - we recognise the importance of investing time and

resources to do this.


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About Hafod Care

Our vision, values and mission

Hafod Care is a housing association, first registered in 1998, with a turnover of almost £27

million that provides through its 1,200 staff care and support services to aid vulnerable

people throughout South and West Wales.

Our vision describes what we want Hafod Care to do. This is:

Better Homes | Better Care | Better Communities | Better Lives

Our “Values” describe how we will do this and how we all behave in our roles. These are:

Being Open | Being innovative | Being sustainable

Our mission is to work with partners and service users to create housing, support and care

solutions which empower individuals to grow in confidence, feel able to make choices and

decisions about their lives and enjoy lives in their communities.

Our services and homes

Housing related support: Hafod Care provides accommodation and housing-related

support for a wide range of people with varying levels of support needs. We pride

ourselves on our ability to offer the specialist help and support they need. Many of the

people we house and support find it difficult to maintain a tenancy independently. We

are well equipped to offer the help and support people need in order to maximise their

independence. Homelessness is an ongoing problem but we have continued to

strengthen our partnerships with a number of local organisations, which provide direct

access hostels for single people. As we look to the future, we hope to be able to extend

these partnerships to ensure that vulnerable people in need of emergency

accommodation do not have to face the frightening prospect of having to sleep on the

street.

Care homes: Hafod Care currently manages 13 care homes for older people. Of these

homes, four are in Cardiff, four in Torfaen, two in the Vale of Glamorgan, two in

Bridgend and one in Caerphilly. We ensure that the care and the physical environment

in our homes are maintained to the highest standards. The Association is continually

striving to improve and to provide new services. In recent years, Hafod Care has built

two large, state-of-the-art, residential and nursing homes in Bridgend and Caerphilly.

Brocastle home in Bridgend opened in August 2008, and Ty Penrhos in Caerphilly


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opened March 2010. Since then we have recently built a brand new residential home

for the elderly on the site of the former Woodcroft home in Trowbridge, Cardiff.

Domiciliary care: Hafod Care has expanded the services it provides to vulnerable people

in South-East Wales. Hafod Care offers a range of services for older people in their own

homes in Bridgend, Cardiff, Merthyr Tydfil, Rhondda Cynon Taff and Torfaen. The

services include: general care, administration of medication, domestic help, assistance

with community integration, night sitting, companionship, and escort duties.

Extra care housing: We have an ongoing programme of developing extra care schemes,

first of which we recently built and opened in Merthyr; the second we are about to

complete the building work in the Vale of Glamorgan; and the third is about to

commence the building work in RCT. These larger developments are supplemented by a

range of smaller close care developments designed to help people live independently.


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Meet the people

John Wreford, Hendre, Chair,

John is a retired Director of Social Services and now works as a self-employed consultant in social care and housing. He is a former Vice Chair of a Local Health Board and was Chair of Hafod Housing Association for many years.

Ian Williams, Hendre, Group Chief Executive

Ian was the Chief Executive of Hafod Housing Association until the Group restructure in October 2002. Before joining Hafod in 1978 he was employed by another Housing Association in South Wales. Ian is currently Chair of the Welsh Housing Partnership and is a former Chair of Community Housing Cymru.

David Hayhoe, Hendre, Director of Corporate Services

David has held his current role since July 2006. He was appointed as the Assistant Director of Finance for Hafod Housing Association in early 1996, subsequently continued this role with Hendre following the Group restructure in 2002. Previously, he was a Finance Manager with Merthyr Tydfil Housing Association and prior to that he spent 24 years with British Coal Corporation, including heading up the financial services in three coalfield areas and then as Deputy Financial Controller of the Corporation.

Alan Morgan, Hafod Housing Association, Managing Director

Alan left a career in Local Government in 1990 to join Tai Cymru, where he led on financial regulation within the housing association sector. When Tai Cymru's responsibilities were subsumed into the Welsh Office in 1998 in preparation for the establishment of the National Assembly for Wales, Alan transferred to the new body to lead the Housing Directorate's regulation division. Alan joined the Group as Managing Director of Hafod in 2002 and is currently a Trustee with 2 housing related charities in South Wales.


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Mike Talbot, Hafod Care Association, Chair

Mike has spent all his working life in social services, retiring in 1996 after 10 years as Director of Social Services in a London Borough. Following retirement he set up a consultancy with others working in the Social Care and Social Housing sectors. He was Chair of Age Concern for seven years and is currently Chair of Hafod Care Association.

Judy Keenor, Hafod Care Association, Vice Chair

Judy was company secretary of Gwynfa Housing Association, a small specialist voluntary organisation. Gwynfa then merged with Hafod Housing Association. Judy has been a Board Member of Hafod Housing Association since the merger and Hafod Care Association since it was established in 1998. Before retiring, Judy held a senior position in Social Services (Mental Health) and is currently Vice Chair of Hafod Care Association.


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Role profile

JOB TITLE: Managing Director

Reports to: Hendre Group Chief Executive and Board of Hafod Care

JOB PURPOSE

- The MD is responsible for the leadership and performance of Hafod Care ensuring long term viability and growth.

- To lead on advancing, stimulating and managing a high quality care and support service.

- Ensuring robust scrutiny, assessment and review processes that will deliver high standards and a culture of continuous improvement.

- A member of the Executive Team of the Hendre Group.

KEY RELATIONSHIPS

Internal:

- Hafod Care Board and Hendre Group

Board;

- Hendre Group executive and senior

colleagues;

- Hafod Care senior management team and

all staff;

- Hafod Care residents and customers; and

- Hafod Corporate Services staff

External:

- Local authority and Local Health Board

service commissioners, existing and

potentially new partners;

- Regulators e.g. CSSIW and Welsh

Government; and

- Partner organisations, existing and

potentially new partners.

CORE RESPONSIBILITIES

Strategic development and governance:

Report to and be accountable to the Hendre Group Chief Executive and the Board of Hafod Care and to actively assist the Board in making strategic decisions, ensuring that Board decisions are appropriately implemented and that the Board have sufficient information to enable them to discharge their responsibilities effectively.

Work with the Hafod Care Board to establish achievable growth targets for the provision of new care and support services and housing, securing new business in accordance with the business plan.

Prepare, present, deliver and review the business plan and company strategy, ensuring a strong understanding of commercial and risk related issues, working


June 2014 of 18

closely with Group colleagues.

Develop Hafod Care’s core policies, including equality and diversity, health and safety, client engagement and staff development, drawing on best practice and guidance from the sector.

Management:

Provide leadership, support, personnel management and professional development to the staff team.

Promote good staff relations and to establish effective accountability mechanisms so that staff are able to carry out their responsibilities.

Be an effective role model for Hafod Care and the Hendre Group, leading by example.

Ensure that Hafod Care has the necessary financial, human and other resources required to deliver the approved business plan.

Ensure that all statutory and legal obligations are met.

Performance management:

Fulfil the obligations of regulatory, funding and commissioning bodies in line with agreed service delivery frameworks.

Ensure that Hafod Care delivers agreed services within budget and to the expected quality standard.

Develop robust performance management systems to support the development of a strong, distinctive and customer and service user focused organisational culture.

Establish effective control, review and reporting systems to ensure accountability for actions can be provided to the Board.

Have lead responsibility for the operational budget, ensuring effective monitoring and control mechanisms are in place in accordance with agreed procedures and within delegated authority and audit requirements.

Relationship management and promotion:

Develop a strategy for promoting Hafod Care, ensuring its vision and values are clear and understood.

Maintain and develop effective professional networks with individuals and organisations that will add value to the Hafod Care’s work and enhance its reputations as an influential, innovative and reliable partner.

Carry out any other responsibilities that may be required in line with this job description or as determined by the Hendre Group Chief Executive and the Hafod Care Board.


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Person specification

CORE COMPETENCIES:

- Managerial or business management qualification (or equivalent experience).

- Acts with integrity, actively promotes and support the values, ethos and aims of Hafod Care, building confidence in the organisation and the services it provides.

- Excellent verbal, written communication, presentation and interpersonal skills.

- Strong negotiating and influencing expertise, able to work intuitively and liaise effectively with a wide range of stakeholders across functions such as regulation/ inspection, health, local authorities and related organisations.

- Has entrepreneurial flair and brings a creative and commercial approach to the role.

KNOWLEDGE AND EXPERIENCE:

- Considerable experience of operating at a senior level in a substantial organisation within the care, support, health, social housing or related sectors.

- Has a strong understanding of delivering quality care and support services for people with a range of vulnerabilities, ideally with familiarity of managing dispersed services.

- Strong strategic business planning skills, able to translate strategic objectives into project delivery.

SKILLS AND ABILITIES:

- Skilled at delivering effective change, able to build a resilient staff team that buys into the need for change.

- Strong financial reasoning; able to assess risk without being risk averse.

- Able to develop a strong performance management culture that is customer-led.

- Able to demonstrate accountability to the Board, establishing a positive relationship with the Chair/members to ensure the Board is strong, effective and fit for purpose.

PERSONAL BEHAVIOUR AND STYLE:

- A motivational, innovative and inspirational leader, able to maximise the performance of staff teams and develop individual potential.

- Approachable, personable and influential; able to form positive relationships.

- Actively leads by example with the professional conduct expected of a leader.

- Proactively demonstrates a strong commitment to equality and diversity.

- Champions the rights of customers to have access to excellent services and support.

- A self-starter, able to work on own initiative, exercise good judgement and be tenacious in pursuing opportunities.

- Willingness and ability to travel regionally to represent and promote Hafod Care.

- Able to work occasional evenings and weekends.

- IT/MS Office literate, open to seeing the role that new technology can play.


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Principal terms and conditions (for information purposes only)

1. Position Managing Director 2. Salary and benefits

Circa £100,000. Salary is inclusive of car allowance with tax-free mileage paid at 45p per mile for the first 10,000 miles and 25p per mile thereafter. Eligible for a defined contribution pension scheme, with employer contribution of 10% (increasing to 12% after two years) and employee contribution of 2%. Eligible for a critical illness cover, life insurance scheme as well as a private health scheme

3. Holiday entitlement

24 working days per annum. Bank and public holidays, and extra statutory and concessionary days amounts to an extra 14 days per annum. In addition to the basic entitlement, full-time staff with more than two years continuous service will qualify for one additional day’s leave for each complete year of service up to a maximum of 10 working days.

4. Working hours Normal hours of work are 36 hours per week based around the usual business

working week. However, due to the seniority of this post there is a requirement for flexibility in meeting the full responsibilities of the post and this will include evening and occasional weekend work.

5. Location

Your normal place of work will be our head office at St Hilary Court, Copthorne Way, Culverhouse Cross, Cardiff, CF5 6ES but given the seniority of the role, travel across all our operating areas is expected. Consideration may be given to a relocation allowance for candidates.


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The Hafod Care staffing structure

Hafod Care Association Recruitment to the role of Managing Director

June 2014 of 18

Key dates and the selection process

Closing date: Friday 4th July 2014 , 12 noon

First interviews in Cardiff with Campbell Tickell

Tuesday 15th July 2014

Testing:

From Thursday 17th to Tuesday 22nd July 2014

Shortlisted candidates will asked to complete psychometric and written tests which can be completed on-line

Final interviews at head office in Cardiff:

Wednesday 23rd July 2014

Starting late afternoon there will be an opportunity for shortlisted candidates to have informal meetings with senior staff and the out-going MD. This will be followed by a presentation to and debate with a group of stakeholders from Hafod Care and the Hendre Group.

Thursday 24th July 2014

Formal interview with selection panel

We recognise that with the pending summer holidays some candidates may have difficulty committing to these dates. Please speak to the retained Campbell Tickell consultant (Kelly Shaw) if you anticipate an issue.


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The media advertisement

Managing Director - Amazon S3s3-eu-west-1.amazonaws.com/24jobs-recruiters/5/Hafod Care - MD... ·...

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