Get Covered Connector information for partners

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Get Covered Connector Information for Partners

Consumer Data

Assister Schedules

Get Covered Connector

Enroll America

Assister Organiza:ons

GCD: Individual Follow-‐up

Research & Analy<cs

Individual Follow-‐up

Research & Analy<cs

Grant & Internal Repor<ng

Get Covered Connector Data Use


Lead Organiza:on Partner Super Admin

All logins visible

Assister/Outreach Organiza:on Admin

Volunteers

Customize login access depending on partner staff needs

!  Repor<ng !  Crea<ng loca<ons &

schedules !  Scheduling & cancelling

appointments !  Closing out appointments

Get Covered Connector Users

All logins visible

All logins visible

Read-‐only


Consumer User

Assister/Outreach Troubleshoot

State Lead Organiza:on Troubleshoot

EA HQ User/Technical

support Level 3

Level 2

Level 1

Assister/Outreach User

Consumers will naturally ask ques<ons of

Assisters but will also be given the opportunity to ask GCC support

ques<ons

Partner orgs and their users will use EA-‐provided FAQs and training

to answer ques<ons before escala<ng to GCC

support

Get Covered Connector Support


Get Covered Connector Training


State Leads

Interac:ve training opportuni:es 1.  Conversa<on to discuss program set-‐

up and onboarding training (Timing: 9/19 or two weeks before onboarding)

2.  One-‐on-‐one web-‐based training on system administra<on (Timing: First two weeks of October)

3.  Call to provide updates about Connector features and facilitate a conversa<on around best prac<ces for using the tool (Timing: Monthly star<ng in December)

Sta:c Materials 1.  FAQs document 2.  Guide to training others on using the

tool 3.  Guides to managing and tracking:

•  Reports •  Users •  Appointments •  Organiza<ons •  Loca<ons •  Assisters •  Events •  SMS reminders •  Help requests

Get Covered Connector Training


Organiza:on Leads

Interac:ve training opportuni:es 1.  Web-‐based training on how to use

the tool (Timing: Weekly star<ng October 21)

2.  Call to provide updates about Connector features and facilitate a conversa<on around best prac<ces for using the tool (Timing: Monthly star<ng in December)

Sta:c Materials 1.  FAQs document 2.  Guides to:

•  Crea<ng loca<ons and schedules

•  Scheduling and cancelling appointments

•  Closing out appointments •  Training others

Get Covered Connector information for partners

Government & Nonprofit

Transcript of Get Covered Connector information for partners