GCOMM_company_profile_v1.1

GCOMM Company Profile 1

COMPANY PROFILE

B 1300 221 115v www.gcomm.com.au

GCOMM is a multi-award winning Australian technology company specialising in the

delivery of managed networks and enterprise-grade IT services. Established in 1996,

GCOMM has a proven track record of delivering successful business outcomes for our

customers and channel partners.

WE ARE ONE OF AUSTRALIA’S LEADING MANAGED NETWORKS AND IT SERVICES PROVIDERS


Who we are Founded in Queensland, Australia in 1996, GCOMM specialises in

the delivery of managed network solutions and enterprise-grade

IT services to medium and large businesses with multiple office

locations. Our service portfolio is diverse and reflects the complex

technology needs of today’s businesses.

As one of the country’s leading IT service providers, we offer a

range of managed solutions and broadband services delivered

over our nationwide aggregated private IP network.

Our strong engineering capabilities and personalised customer

service have made us the IT provider of choice for over 400

customers and 100 channel partners nationwide. We’ve been

involved in many highly publicised projects including the provision

of high-speed data services to Q1, Australia’s tallest residential

tower. Many of our national carriers’ networks also use GCOMM’s

data centre on the Gold Coast as one of their hubs.

“Building a great company starts with providing the right

environment – one that encourages people to be open, to

be able to develop themselves and to challenge traditional

thinking. This is what GCOMM is all about, and these values are

reflected in everything we do.”

Peter Thompson, Founder and Managing Director


Manage over 500 customer networks nationally

Have 17 years of experience in network support and

engineering

Resolve more than 150 tickets weekly

Built and operate one of Australia’s largest broadband

networks with over 3500 business services

Protect 300 TB of data through LiveBackup, a

storage and backup platform

Trusted by over 400 business customers across

the country


Why businesses choose GCOMM?

Diverse service portfolioWe deliver a range of computing, information

technology and communications services that are

flexible, scalable and customisable to meet the varied

needs of today’s businesses, from small retailers to

large corporation with multiple branches.

Customer commitmentHigh levels of customer retention, long-term channel

partnerships and continued customer satisfaction are

a testament to our commitment to always deliver the

very best in customer service.

High calibre engineeringOur business is founded upon very high quality

engineering skills that enable us to architect and deploy

solutions tailored to our customers’ requirements.

2010 2011


GCOMM culture and valuesWe deliver the perfect blend – premium IT services, enterprise grade technology and

personalised customer service.

We work closely with your team to design solutions that are in line with your business

strategy. Our aim is to exceed customer expectations through every stage of engagement,

from project initiation and needs assessment to implementation and ongoing support.

PeopleIngrained in the GCOMM culture is dedication to our customers. We take your

business to heart and deliver solutions that you are satisfied with 100%.

HeritageWe have over a decade of experience and a reputation for delivering innovative

information technology and communications solutions to Australia’s businesses.

CustomisationWe never use a ‘one-size-fits-all’ approach to solve your IT challenges. Every

business has unique requirements, which is why we offer solutions that are

specifically designed with our customers in mind.

SupportOur local, highly skilled and experienced team of engineers and IT professionals is

dedicated to solving your IT-related problems in the most efficient and cost-effective

way possible.

“Our diversified service portfolio, superb

engineering capabilities and extensive

partnership with Australia’s top carriers is

what gives GCOMM the edge over

other IT providers.”

Adam Tessieri, Product & Carrier Relations Manager


The GCOMM networkGCOMM owns and operates an Australia-wide, aggregated private IP

network built on redundant Cisco MPLS core, which interconnects with

over 40 telecommunications carriers in 6 cities. Our network allows

our customers to facilitate point-to-point or multipoint connectivity in

conjunction or independent of the Internet and take advantage of a

range of value added services, including managed router, cloud backup,

managed email filtering and colocation.

Key network features:

• Multiple carrier aggregation

• Redundant Internet upstream providers

• The largest choice of ‘last mile’ tails

• Seamless transfer of data, voice and video


Data Centre Point of Presence

Ethernet/SDH Backhaul (Carrier Diverse)

BNE1

GC

BNE2SYD2

SYD1

DRW

MEL

Secure DC

Global Centre

Equinix 1

GCOMM DC

Fujitsu DC

Pipe DC

BNE3Next DC

Equinix 3

PERPerth IX

The GCOMM network legend:

8 GCOMM Company Profile

Our capabilities and services at a glance CUSTOMER SUPPORT

• Network Operations Centre • Operational support • Help Desk • Online ticketing system • Dedicated account management • Customer & partner portals

PROFESSIONAL SERVICES• Network design and engineering • Private and hybrid cloud deployments • Backup and disaster recovery • Managed IT services • Managed routers • IT consulting and project management

SERVICES & SOLUTIONS• Private IP network solutions• Internet access services• Managed leased lines• Voice over IP services• Network performance monitoring• Network security services• Colocation

CONNECTIVITY• ADSL/ADSL2+• Fibre• Copper• Fixed and 3G Wireless• NBN• Satellite connectivity

CORE• Layer 3 MPLS core• 9 points of presence• 40+ carrier interconnects• Cisco switching & routing • Multihomed IP transit• OSPF & BGP routing• Interstate & international backhaul


Service portfolio

Private IP network GCOMM’s private IP network solution allows businesses to facilitate connectivity between their sites

and data centres over private links to enable fast, secure and seamless sharing of data, voice and

video applications. Through our managed router service, we extend equipment, router installation,

configuration and maintenance to your premises. We also offer sophisticated tools for customers who

want to monitor and manage the performance of their wide area network themselves.

GCOMM provides services and solutions that vary from basic consulting to end-to-end turnkey IT

solutions for multi-site organisations.

BRANCHOFFICE

PRIVATE IPNETWORK

HEADOFFICE

DATACENTRE

ADSL

COPPER

MOBILEUSERS

3GINTERNET

FIREWALL

FIBRE

FIBRE


Connectivity & Internet access

Over our private IP network, we deliver connectivity solutions that

range from small business ADSL to enterprise-grade connectivity

like Fibre, Dark Fibre and Ethernet over Wireless, as well as

interstate and international connectivity. Our partnerships and

peering arrangements with Australia’s major carriers enables us to

supply high quality IP transit to our customers across the GCOMM

network.

Centralised Internet gateway

Our centralised Internet gateway enables businesses to facilitate

Internet access via a single, secure point on their private IP network

thus simplifying security and Internet traffic management across all

their sites.

Managed services

Our managed IT services are designed to address the complexities

of looking after increasingly sophisticated networks and balancing

the responsibilities of today’s busy IT departments.

Through our two maintenance programs, GyroScope Proactive

and GyroScope Complete, we offer a suite of services designed to

minimise downtime and increase productivity.

Backup and disaster recovery solutions

GCOMM offers cloud backup and disaster recovery solutions for

companies of all sizes and with different data protection needs.

Our backup deployment models include fully managed backup

service, private cloud and hybrid cloud solution.


Voice services

Our voice services are delivered over our private IP network and

allow businesses to save significantly on their local, national and

international phone calls. The service enables you to make high

quality calls over a scalable platform so you can easily add and

remove lines as your business requires.

Colocation

GCOMM offers secure colocation services with flexible rack

options in our partner data centres across Australia, including

our own data centre on the Gold Coast. In our data centres, we

offer access to our multihomed Internet backbone and ‘last mile’

connectivity through Australia’s leading carriers.

Network security

Our network security services are designed to deliver protection

for your network, data and users and include managed email

filtering, hosted and dedicated firewall solutions – all delivered

from our data centres.

IT and engineering services

GCOMM offers a number of IT and engineering services for

organisations of all sizes, including system integration, hardware

procurement, software licensing, IT consulting and engineering.


Who our customers are

Our services and solutions are designed for small, medium and

large businesses, multi-site organisations, telecommunications

carriers and service providers.

SMB

GCOMM has developed a comprehensive suite of services and

solutions geared towards small and medium businesses that

require IT resources, support and technical skills at the cost that

meets their budget.

Corporate

Our corporate service offering has been developed to

improve the bottom line and deliver strategic value to modern

organisations. The suite of services is specifically tailored for

large businesses seeking solutions for their multiple office

locations.

Carriers and service providers

Our highly secure data centre on the Gold Coast serves as a core

network hub and provides colocation services to many national

and international carriers and service providers.


Testimonials

“GCOMM provides us with a one stop shop

for all carrier access technology at wholesale

pricing, with a dedicated account management

team, helping us complete our solutions.”

Prakash Kumar, Kordia Solutions, partner

“Communications design can be time

consuming and difficult, working with GCOMM

for the last 5 years has been quick and easy.

We have a personal relationship with our

account manager, no handing off to call centre

staff, same person and team every day.”

Michael Feldbauer, Managing Director, Territory Technology Solutions, partner

“Partnering with GCOMM has enabled our

business to provide a hassle free, end-to-end

solution to our clients.”

Jason Reading, CEO, Comcity Technology, partner


1996

GCOMM (then known as Data FX Online) Founded

Built its own data centre in Surfers Paradise

Launched dial up and ISDN Internet Service Provider, website and email hosting

Company turns over $1M in its first year

of operations

Started providing broadband DSL services

Launched new points of presence and began providing private IP

network services

19971999

20002001

2004

Company History Timeline

“Our mission is to continuously innovate our products

so we can improve your performance and make you

more successful than you were before.”

Peter Thompson, Founder and Managing Director

Launched wholesale channel model


“GCOMM has strong, long-term channel

partnerships with system integrators, Internet

Service Providers, managed services providers,

cloud service providers and IT consultants.”

Todd Brooker, Sales Director

Added more data centre locations – Melbourne, Brisbane and Sydney

Delivered cabling and high-speed broadband Internet services to Q1, Australia’s tallest residential tower

Launched wholesale channel model

Started providing managed IT services

Won the 2010 Annual Gold Coast Business Excellence Award

Started providing online backupAdded two more data centre locations -

Perth and another one in Brisbane

GCOMM was listed on the “Gold Coast Top Companies” list

Expanded its network footprint with the Darwin point of presence

Won the 2011 Annual Gold Coast Business Excellence AwardRevenue increases by 30%, the highest in GCOMM’s history

2005

2006

2007

2010

2011

2012

2013

GCOMMPrivate MPLS

Network

BNE

DAR

GC

SYD

MEL

PER


A GCOMM Pty Ltd

Level 2, Gateway Building

50 Appel Street, Surfers Paradise

Queensland, Australia 4217

B 1300 221 115

v www.gcomm.com.au

[ [email protected]

www.thegcommpost.com.au

© 2014 GCOMM Pty Ltd.

GCOMM_company_profile_v1.1

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