What is Project: Streamlining the Business Process of Critical Frontline Services Objectives
FRONTLINE SERVICES, REQUIREMENTS AND PROCEDURES …€¦ · Frontline Services Requirements Step...
Transcript of FRONTLINE SERVICES, REQUIREMENTS AND PROCEDURES …€¦ · Frontline Services Requirements Step...
« FRONTLINE SERVICES, REQUIREMENTS AND PROCEDURES OFFERED BY NIA (APPLICABLE TO NIA REGIONAL OFFICES)
SCHEDULE OF AVAILABILITY OF SERVICE Monday-Friday, 8:00 AM - 5:00 PM
Frontline Services
Requirements Step Applicant/ Customer
Service Provider Duration of
activity Responsible
Person 1. Water Delivery
1. Request for Water Delivery
1
Submits request (noted by lA
President) for water delivery
Receives and records request and endorses to O&M Chief for approval
15 minutes SWRFT
2 SWRFT receives and endorses request to O&M Chief/Authorized Rep. for approval
5 minutes O&M Chief, NISO
3 Approves request for Water Delivery 5 minutes O&M Chief /Authorized
Representatve
4 Receives SWRFT's request for water
delivery
O&M Chief Advises SWRFT to release water to concerned lA/Farmer
5 minutes O&M Chief /Authorized
Representatve
5 Releases water to concerned lA/Farmer 10 minutes WRFO/SWRFT
6 Acknowledges water delivery
service Checks water delivery to the farmers field
1 hr. (within 3.5 km from
headgate) SWRFT
NOTE: ITEM 1 IS APPLICABLE TO ALL IMOs OF NIA REGIONS EXCEPT MARIIS AND UPRIIS 2. Payment of lA Incentive
1. lA request
2. Canal Maintenance
1 lA submits request for payment of lA
O&M incentive
Receives and records request and forward same to SWRFT
5 minutes Receiving/
Data Encoder
under IMT Accomplishment Report
3. List of Irrigated and Planted Are (LIRA
2
Evaluates request as to the completeness of supporting papers. If found complete,
advise customer to come back after 4 working days; if incomplete, advise customer to complete supporting documents and submit same ASAP
1 hour SWRFT
3 Reviews documents as to mathematical
computations per IMT Contract/MCs/policies
2 hours SWRFT
4 Forwards to O&M Chief for action and
endorses to IMO acted request for approval
5 working days
SWRFT/O&M Chief/Data Encoder
5 Receives acted request 2 minutes Data Encoder
6 Prepares and obligates Disbursement
Voucher for Payment 30 minutes
Accounting Processor
7 Approves voucher 5 minutes Chief of Office
8
After 4 working days, returns to claim payment;
issues lA 0. R.
Releases check and receives lA 0. R. as evidence of payment
10 minutes NIA Cashier
9 Records payment in Cash Book 10 minutes NIA Cashier
3. Irrigation Service Fee (ISF) Collection
1. ISF Bill
2. Statement of Account
1 Presents ISF
Bill/Statement of Account
Receives ISF Bill/Statement of Account 2 minutes NIA Cashier
i A J J
•s 1 MAY 1 8 2018
MAY 17 i - r r i i |
^ ^ ^ ^ - f r ^ 'strator's Offic
• <
f FRONTLINE SERVICES, REQUIREMENTS AND PROCEDURES OFFERED BY NIA
(APPLICABLE TO NIA REGIONAL OFFICES)
SCHEDULE OF AVAILABILITY OF SERVICE : Monday-Friday, 8:00 AM - 5:00 PM Frontline Services
Requirements step Applicant/ Customer
Service Provider Duration of
activity Responsible
Person a.) Paid to NIA cashier at the office
2 Checks and Verifes Account Name and
Account No. 5 minutes Billing Clerk
3 Pays to NIA Cashier Processes payment and issues Official Receipt, applying payment as back or
current or both 10 minutes NIA Cashier
4 Releases Official Receipt to Costumer 30 seconds NIA Cashier
5 Recieves original
O.R Stamps PAID statement of Account 5 minutes NIA Cashier
6 Cashier prepares report of collection and deposits same to NIA's Depository Bank
5 minutes NIA Cashier
7 Billing Clerk posts payment in Irrigation
Fee Registry (IFR) 5 minutes Billing Clerk
3. Irrigation Service Fee (ISF) Collection
1. ISF Bill
2. Statement of Account
1 Presents ISF
Bill/Statemente of Account
Receives ISF Bill/Statement of Account 2 minutes NIA Deputized
Collector
b.) Paid to NIA Collector/S WRFT/Coll ection Represent ative in the Field
2 Checks and Verifies Account Name and
Account No. 5 minutes
NIA Deputized Collector/Collection
Representative
3 Pays to NIA Deputized Collector
Processes payment and issues Official Receipt, applying payment as back or
current or both 10 minutes
NIA Deputized Collector/Collection
Representative
4 Release Official Receipt to Costumer 30 seconds NIA Deputized
Collector/Collection Representative
5 Recieves original
O.R Stamps PAID statement of Account 5 minutes
NIA Deputized Collector/Collection
Representative
6 Deputized Collector prepares report of
collection and remit to NIA Cashier 5 minutes
NIA Deputized Collector/Collection
Representative
7
NIA Cashier acknowledges receipts by signing Remittance Form and keeps
collection inside vault or deposits same to the NIA's depository bank
5 minutes NIA Cashier
8 Billing Clerk posts payment in Irrigation
Fee Registry (IFR) 5 minutes Billing Clerk
f ' » FRONTLINE SERVICES, REQUIREMENTS AND PROCEDURES OFFERED BY NIA (APPLICABLE TO NIA REGIONAL OFFICES)
SCHEDULE OF AVAILABILITY OF SERVICE Monday-Friday, 8:00 AM - 5:00 PM Frontline Services
Requirements Step Applicant/ Customer
Service Provider Duration of activity
Responsible Person
4. Request for minor Rehabiiitati on/ Resto ratio n of existing Irrigation Systems
1. lA Resolution
2. If with funding counterpart from LGU, LGU endorsement, LGU Board Resolution, LGU Certificate of Fund Availability
1 Submits letter
request/ lA Resolution
Receives and records letter request and forwards to IMO Manager/technical
personnel 10 minutes Data Encoder
4. Request for minor Rehabiiitati on/ Resto ratio n of existing Irrigation Systems
1. lA Resolution
2. If with funding counterpart from LGU, LGU endorsement, LGU Board Resolution, LGU Certificate of Fund Availability
2
Accompanies/Guid es NIA Technical
staff in inspection of facilities
Conducts ocular inspection with lA members of irrigation facilities for
rehabilitation Iday
IMO Manager, Planning Engr, Survey
personnel
4. Request for minor Rehabiiitati on/ Resto ratio n of existing Irrigation Systems
1. lA Resolution
2. If with funding counterpart from LGU, LGU endorsement, LGU Board Resolution, LGU Certificate of Fund Availability
3 Prepares indicative POW for fund
sourcing 1 to 3 days
IMO Manager,Planning
Engr.
4. Request for minor Rehabiiitati on/ Resto ratio n of existing Irrigation Systems
1. lA Resolution
2. If with funding counterpart from LGU, LGU endorsement, LGU Board Resolution, LGU Certificate of Fund Availability
4 Submits Project listing to RIO for fund
sourcing 2 days
IMO Manager, Planning Engr., Admin.
Clerk
NOTE: FOR PROJECTS WITH FUNDING, PROCEED TO STEP 5 ONWARDS
5 Conducts survey on existing Irrigation
facilities 5 days
Planning Engineer, Survey personnel
6 Plots survey data 2 to 5 days Plotting personnel
7 Designs minor irrigation facilities 2 to 5 days Field Office Design
Engr.
8 Submit plans and design to RIO for review
and approval 1 day
Field Office Design Engr./IMO/RIO
Design Engr.
9 Approves plans and design for prepation
of Final POW at Field Office 15 minutes RIM
10 Release documents to IMO 10 minutes Admin Clerk 11 Prepares final POW 2-5 days Planning Engr.
12 Attends and
observes bidding Convenes BAC and conducts bidding 1 hour BAC/IA/Contractor
13 Prepares Memorandum of Agreement 2 hours IDO-A
14
Attends Pre-Construction
Conference and Signs
Memorandum of Agreement
Conducts and attends Pre-Con Conference ad ratify Memorandum of
Agreement Iday
IMO Manager, IDO, lA, NIA
15
Participates in the construction activities (lA Counterpart)
Mobilizes farmers to participate in the construction works/Supervises
construction works
2 to 6 months
PIC, IDO-A/IA/Contractor
16
Attends Project Turn Over; signs documents and
receives Turn Over Documents
Turns Over completed facilities to lA and releases copy of Turn Over Document to
the lA Iday NIA/IA/BOT/LGU
Reviewed by:
to" "Manager
Rons Department
ROIG UA C. DELA TORRE Acting Dept. Manager
CORPLAN Services
Recommending Approval;/
__(RI\OUL Deputy Administrmor for
vEngineering and Operations
Appre
'RVISAYA(Ret) Administrator