frontline services CITIZEN’S CHARTER

Republic of the Philippines

QUIRINO STATE UNIVERSITY

Diffun, Quirino

OFFICE OF THE STUDENT AFFAIRS AND SERVICES

frontline services

CITIZEN’S CHARTER



Diffun, Quirino

HEALTH SERVICES MEDICAL

Schedule of Availability of Service

Monday to Friday

8:00am – 5:00pm Who may avail of the Service:

Students currently enrolled at the Quirino State University Diffun Campus

Staff /Faculty

Community/Visitors What are the requirements:

Valid ID

Provision of Health Inspection/Physical Examination during Enrolment

Duration : Ten (10) minutes and Thirty (30) seconds

STEPS/PROCESS Duration Requirements Person Responsible Client Service Provider

1. Fill up the Log-in Book and the Student Health Record Form

Give the Student Health Record Form to the Client Review all the forms and Log –in Book if filled-up properly

3mins ID Health Aid/Nurse

2. Go to the admitting area/examination area

-

Thoroughly assessed the patient through: -Gross Physical Examination -Health Interview -Observation -Measurement

Vital signs (BP, RR, PR, BT, Ht and Wt., etc.)

Get necessary data and document it

5mins Clinic Visitation Form

Health Aid/Nurse

3. Let the client log at Vital Signs record as per course

Sign the Enrolment Form 30 secs Enrolment Form Health Aid/Nurse

Randomly Done

4. Let the patient fill the Patient Satisfaction Survey and Submit it

Provide the Patient Satisfaction Survey Form

2mins Patient Satisfaction

Survey

Health Aid/Nurse

Total Response Time: 10 minutes and 30 seconds

Provision of Consultation-Treatment and Other Services

Duration : Nineteen (19) minutes

STEPS/PROCESS Duration Requirements Person Responsible Client Service Provider

1. Fill up the Log-in Book

-Register for consultation by filling-up the Clinic Visitation Form and Log at consultation and Treatment Book

Give the Clinic Visitation Form to the Client Review all the forms and Books if filled-up properly

2mins ID Health Aid/Nurse

2. Go to the admitting area/examination area

-Fill up necessary forms

Vital Signs record as per course

Blood Glucose Monitoring Sheet

Assessed the patient through: -Interview -Observation -Measurement

Vital signs (BP, RR, PR, BT, Ht and Wt., etc.)

Blood test (Blood Glucose Test)

Get necessary data and document it

5mins Clinic Visitation Form

Health Aid/Nurse

3. Proceed to the Treatment Area/ Rehabilitation Area Sign necessary data forms -Medicine Inventory

Carry out Nursing Intervention (dependent/independent) -Dispensed medicines -Health Education -Final Instructions -Making of Certifications and Referrals -Inform patient of next visit

10 mins Clinic Visitation Form

Health Aid/Nurse

Randomly Done

4. Let the patient fill the Patient Satisfaction Survey and Submit it

Provide the Patient Satisfaction Survey Form

2mins Patient Satisfaction

Survey

Health Aid/Nurse

Total Response Time: 19 minutes



Diffun, Quirino

HEALTH SERVICES DENTAL

Schedule of Availability of Service • Wednesday & Thursday • 8:00am – 5:00pm Who may avail of the Service: • Students currently enrolled at the Quirino State University Diffun Campus • Staff /Faculty • Community/Visitors What are the requirements: • Valid ID DENTAL SERVICES a.) Dental Check-up b.) Tooth Extraction c.) Oral Prophylaxis d.) Tooth Restoration DURATION: Nine (9) minutes 30 seconds (without dental services) Additional 30 minutes if with dental services

STEPS/PROCESSES DURATION

REQUIRE-MENTS / FORMS

PERSON RESPONSIBLE CLIENT SERVICE PROVIDER

Record all services in the patient’s card and in the logbook.

Keep patient’s card in the file cabinet

Examine patient if indicated:

- tooth extraction

-oral prophylaxis

-tooth restoration

7. Filling-up of survey form

1minute

Patient's Satisfaction survey

Edgar A. Ulep, RM

Total Response Time 40 minutes 30 seconds



Diffun, Quirino

OFFICE OF THE DEAN/PROGRAM CHAIR

I. ADMISSION SERVICE

New entrants and transferee students shall comply with the admission process set forth by the university.

STEPS/PROCEDURE Duration

Required Documents Fees Charged

Person Responsible Client Service Provider

Present College Admission Test (CAT) Result and Undergo Entrance Interview

Check Entry Requirements Declaration as a New Student, and Conduct Entrance Interview

5 minutes

Entrance Credentials New Entrants:

Original Form 138 Certificate of Good

Moral Character Authenticated copy

of Birth Certificate 1 long ordinary folder 1 recent 2x2 ID

picture

Pre registration Form

Transferee: Honorable Dismissal Complete Academic

Records Certificate of Good

Moral Character Authenticated copy of

Birth Certificate 1 long ordinary folder

and ·1 recent 2x2 ID picture

Pre-registration Form

Old Students Class Cards of previous subjects enrolled / Certificate of grades / Evaluation Form Student Data Sheet Pre registration Form

Adviser, Program Chair, Dean

Undertake Screening and Approval

Check College Admission Result GWA – 85 CAS - passed

5 minutes

New College Admission Test Result Transferees CAT Result Official Transcript of Record Old Qualifying Exam (Sophomore) Evaluation Form


OFFICIAL FORMS & CODING SYSTEM

Receive Certification of Acceptance (COA)

Check Student Data Sheet and Student’s Cumulative Record

3 min

New Pre Registration Form Transferees Course Validating Form Pre registration Form Old Student Data Sheet Pre Registration Form


List Subjects to be enrolled

Issue Enrolment Form/ College Program / Class Schedule

5 minutes

New Pre Registration Form Transferees Course Validating Form Official Transcript of Record / Certification of Grades Pre registration Form Old Student Data Sheet / Evaluation Form / Certification of Grades Pre Registration Form

TOTAL RESPONSE TIME 23 minutes

SERVICES FORM CODE

Admission Client’s Log Book

Application for Admission

Personal Data Sheet

Student’s Cumulative Record

Pre Registration Form

Department Clearance

Testing Entry Requirement Form

Qualifying Examination

Course Validating Form



Diffun, Quirino

OFFICE OF GUIDANCE, COUNSELING, ADMISSION & SCHOLARSHIP (OGCAS)

I. ADMISSION SERVICE New entrants and transferee students shall comply with the admission process set forth by the university.

STEPS/PROCEDURE

Duration


Person Responsible

Client Service Provider

1. Log in on client’s Log Book and

Secure Application for Admission and

Personal Data Sheet Forms

Issue Application for Admission and Personal Data Sheet (PDS) Forms; and Check Entrance credentials

3 min

Entrance Credentials

New Entrants:

Original Form 138 Certificate of Good


Birth Certificate 1 long ordinary folder 1 recent 2x2 ID picture

Transferee:

Honorable Dismissal Complete Academic

Records Certificate of Good


Birth Certificate 1 long ordinary folder

and · 1 recent 2x2 ID picture

Ma. Eliza O. Bagguatan

2. Pay Testing Fee at the Cashier’s Office

Receive and Record Testing Fee Receipt; and

Issue Examination Schedule/Claiming Stub

2 min

Testing Fee Receipt

P100.00

Phoebe M. Castillo

Czarina M. Celestino

3. Take the Examination as scheduled

Check Examinee’s attendance; and

Administer, Check, Score College Admission Test (CAT)

1 hr & 15 min

Examination Schedule Stub

Phoebe M. Castillo

Czarina M. Celestino

4. Subject Self for Entrance Interview and Career Counseling

Conduct Entrance Interview, Career Counseling; and Release Test Result using the Entry Requirements Form

10 min

Test Result Claiming Stub Jenalyn M. Sarmiento

II. ISSUANCE /AUTHENTICATION OF GOOD MORAL CHARACTER CERTIFICATION

III. INDIVIDUAL COUNSELING

5. Log out on the Client’s Log Book

TOTAL RESPONSE TIME 1 hour & 30 min.

STEPS/PROCEDURE

Duration


Person Responsible


1. Log in on client’s Log Book and present Official Receipt of certification fee secured from the Cashier’s Office

Administer Client’s Needs Checklist; and other pertinent Forms:

Form 7 (Graduates)

Form 8A (Transferee-out)

3 min

Honorable Dismissal from the University Registrar

(For Transferee-OUT students only)

P30.00 per copy


2. Wait for the document requested

Verify Client’s Information from Students’ Data; and

Release document requested

7 min Properly Filled-up Form 7/ Form 8A


TOTAL RESPONSE TIME 10 min

STEPS/PROCEDURE Duration Required

Documents

Fees Charged

Person Responsible


Log in on client’s Log Book and present Referral Form (if applicable) endorsed by a certain faculty member or personnel

Administer Client’s Needs Checklist, Conduct Intake Interview; and

Arrange & Prepare schedule of sessions (if applicable)

Maximum of 40 min per session

Properly Filled-up Client’s Needs Checklist and Referral Form duly endorsed by a certain faculty member of personnel

Jenalyn M. Sarmiento


IV. SCREENING of STUDENT- APPLICANTS for SCHOLARSHIP/FINANCIAL ASSISTANCE

STEPS/PROCEDURE Duration Required

Documents

Fees Charged

Person Responsible


1. Log in on client’s Log Book; Secure and fill-up Applicant Information Form; and Submit documentary Requirements

Check and verify documents

5 min ∙ Certificate of Scholarship awarded for the last semester attended

∙ Certified copy of Grades for the latest semester attended

∙ Assessment of Fees

∙ Photocopy of School ID Additional Requirements if applicable:

∙ Certificate of Indigency and/or other proof of parent’s income

∙ Certificate of Incumbency of the parent barangay official attested by the Local Gov’t Operations Officer

∙ Birth Certificate

∙ Marriage Certificate of parents

Czarina Frances M. Celestino

Jenalyn M. Sarmiento

2. Pay Certification Fee and Receive Certificate of Scholarship

Receive & Record Official Receipt and Issue Certificate of Scholarship

3 min P30.00 Jenalyn M. Sarmiento

OFFICE OF GUIDANCE, COUNSELING, ADMISSION & SCHOLARSHIP (OGCAS) OFFICIAL FORMS & CODING SYSTEM

SERVICES FORM CODE

Admission Client’s Log Book

Application for Admission

Client’s Log Book

Personal Data Sheet

Testing OR (Testing Fee) Record Book

Examination Schedule/Claiming Stub

Examinees Control Sheet

(CAT) Answer Sheet

Counselling Intake Form

Entry Requirement Form

Issuance and Authentication of GMRC Client’s Needs Checklist

Graduates Monitoring Form

Transferee-OUT Information Form

Counselling Client’s Needs Checklist

Referral/Feedback Form

Counselling Intake Form

Counselling Contacts

Screening of Scholarship applicants Client’s Log Book

Applicant Application Form

Checklist of Documentary Requirements

Certificate of Scholarship



Diffun, Quirino

STUDENT REGISTRATION AND RECORDS

FRONTLINE SERVICE I. ISSUANCE OF PRE-REGISTRATION AND REGISTRATION FORM, ASSESSMENT OF APPROVED ENROLLED SUBJECTS AND ISSUANCE OF CLASSCARDS

STEPS/PROCESS

DURATION

REQUIREMENT/ FORM

FEES PERSON RESPONSIBLE

CLIENT SERVICE PROVIDER

A. Pre-Registration a. New, Transferees, Second Courser students 1. Present COA, CAT Results and Entry requirements 2. Receives Pre- registration and Registration form

30 sec

20 sec

- Entry requirement - COA & CAT Result

Registrar /Staff

TOTAL RESPONSE TIME 50 sec.

b. For old students/Graduate school students 1. Present duly accomplished clearance 2. Secure evaluation of grades

10 sec.

1 min.

Registrar /Staff

TOTAL RESPONSE TIME 1 min & 10 sec

B. Registration a. Submits duly accomplished and approved Registration form b. Receives assessed computer generated Registration form

2 min

10 sec

Assessment form

Registrar /Staff


C. Issuance of Class cards a. Submits duly accomplished and approved Registration form including required documents b. Receives and counts of class cards issued

15 sec

45 sec

Official receipts Class cards

Registrar /Staff


II. ISSUANCE OF CHANGE MATRICULATION (Changing, Adding, and Dropping of Subjects)

STEPS/PROCESS DURATION

REQUIREMENT/ FORM



a. Secures and accomplish request for change of matriculation b. Presents latest validated assessment and present OR for the form to be accomplished c. Presents duly signed Change matriculation form & surrender class card and assessment form in case of dropping d. Waits for the issuance of rectified assessment form including copy of Change matriculation form & additional class card if required

- Interviews student on reasons for change in matriculation Checks OR & issues Change matriculation form for the student to accomplish Verifies approved Change Matriculation form

1 min 15 sec 15 sec

- Official Receipt - Change Matriculation form Change Matriculation form

Registrar /Staff

TOTAL RESPONSE TIME

1 min & 30 sec

III. ISSUANCE OF WITHDRAWAL OF REGISTRATION FORM


REQUIREMENT/ FORM



a. Presents OR to secure Withdrawal of Registration form b. Presents duly signed Withdrawal of Registration form & surrender assessment form and class cards received c. Receives entry academic documents submitted

- Interviews student on reasons for withdrawal of registration. Checks OR & issues Withdrawal of Registration form for the student to accomplish - Verifies approved Withdrawal of Registration form - Cancel/drop student

2 min

15 sec

20 sec

- Official Receipt - Withdrawal of Registration form - Withdrawal of Registration form - Assessment Form

Registrar /Staff

d. Informs Cashiering division as to approved withdrawal of registration

registration in the Student Information & Accounting System (SIAS)

- Assessment Form

TOTAL RESPONSE TIME

2 min & 35 sec

IV. ISSUANCE OF SHIFTING/PROGRAM CHANGES APPLICATION FORM


REQUIREMENT/ FORM



1. Fill out client’s Request for Documents 2. Presents OR to secure Shifting Application form 3. Accomplishes & submits Shifting Application form in 3 copies 4. Receives copy of duly noted Shifting form

Interviews student reasons for program shift Verifies OR submitted & issues Shifting form Checks and verifies if the student has undergone academic counseling and shifting is consented by parent/guardian and approved by the Program chair of the current and new programs. Releases copy of duly accomplished shifting form

20 sec

10 sec

1 min

10 sec

Official Receipt Shifting Application Form

Registrar /Staff

TOTAL RESPONSE TIME

1 min & 40 sec

V. ISSUANCE AND RETRIEVAL OF COURSE VALIDATING/CREDITING FORM


REQUIREMENT/ FORM



1. Fill out client’s Request for Documents 2. Presents OR to secure Course validating/crediting form 3. Accomplishes & submits Course validating/crediting form in 3 copies

Interviews student reasons for Program shift Verifies OR submitted & issues Course validating/crediting form Receives, checks and verifies if the student has undergone academic evaluation and must be approved by the Program chair/Dean, and Director for Instruction.

20 sec

10 sec

1 min

Official Receipt - Course validating/crediting Form -Student Evaluation form

Registrar /Staff

TOTAL RESPONSE TIME

1 min & 30 sec

VI. ISSUANCE AND RETRIEVAL OF PERMIT TO CROSS ENROLL APPLICATION FORM

1. Outbound Cross Enrollment


REQUIREMENT/ FORM



1. Fill out client’s Request for Documents 2. Receives Permit to Cross enroll application form 3. Submits duly approved request for recording and issuing cross enrollment permit

-Interviews student - Issues Permit to Cross enroll application form and must be endorsed by Prog. Chair/Dean and approved by Director for Instruction. Records and files duly approved Permit to Cross enroll application form

2 min

1 min

1 min

- Permit to Cross enroll application form Approved Permit to Cross enroll application form

Registrar /Staff

TOTAL RESPONSE TIME

4 min

2. Inbound Cross Enrollment


REQUIREMENT/ FORM



1. Fill out client’s Request for Documents 2. Presents required documents (Cert. of Good Moral Character, Letter of Recommendation from Dean of Home school, Cross enrollment Permit from Home school) 3. Receives Permit to Cross enroll (Inbound) Application form 3. Submits duly approved Cross Enrollment Application form for recording purposes

-Interviews student - Issues Permit to Cross enroll (Inbound) Application form Records and files duly approved Permit to Cross enroll (Inbound) Application form

2 min

3 min

2 min

- Permit to Cross enroll (Inbound) Application form Approved Permit to Cross enroll (Inbound) Application form

Registrar /Staff

TOTAL RESPONSE TIME

7 min

VII. ISSUANCE OF COMPLETION FORMS


REQUIREMENT/ FORM



1. Fill out client’s Request for Documents 2. Presents O.R & waits issuance of completion form 3. Receives Completion Form

-Interviews student - Checks OR - Issues no. of Completion form basing from amount of receipts submitted

1 min

5 sec

1 min

- Completion Form - Official Receipts

Registrar /Staff

TOTAL RESPONSE TIME

2 min & 5 sec

VIII. ISSUANCE OF CERTIFICATIONS

1. Student Grades


REQUIREMENT/ FORM



1. Fill out client’s Request for Documents 2. Presents OR for currently enrolled students & clearance & receipt of payment for inactive students 3. Waits for the issuance of Certification of Grades 4. Receives Certification of Grade

-Interviews student & verifies grades posted -Verifies clearance & OR submitted & evaluates grades of requesting student Encodes/prints Certification of Grades Issues & signs Certification of Grade

20 sec

3 min

5 min

2 min

- Official receipt - Clearance - Grading sheet Certification of Grade

P30.00

Registrar /Staff

TOTAL RESPONSE TIME

10 min & 20 sec

2. Certification of Enrolment, Graduation, Total Earned Units, Records check confirming attendance of student


REQUIREMENT/ FORM



1. Fill out client’s Request for Documents

-Interviews client to determine purpose of request & authority of client requesting for document in the absence of the student

2 min

Registrar /Staff

2. Secures clearance form for completion

- Issues clearance form regarding fees to be charged, payment of back accounts, if any & informs deficiency to be complied

10 min

- Data on enrolment - List of Graduates - Individual Records of student -Clearance form

P30.00

Registrar /Staff

3. Submits clearance, receipt, authorization of representative/proxy

- Checks & verifies authorization - Prepares certification

5 min

Registrar /Staff

4. Receives certification

-Signs & issues certification

1 min Registrar /Staff

TOTAL RESPONSE TIME

18 min

3. Change of Information


REQUIREMENT/ FORM




-Interviews client 30 sec Registrar /Staff

2. Pays Change of Information fee to the Cahier and comply with the required documents

- Verifies OR and student information

5 min - OR -Affidavit -photocopy of Birth Certificate

P60.00 Registrar /Staff

3. Submits duly accomplished Change of Information including required documents

- Rectifies requested change of student information

5 min Change of Information form

Registrar /Staff

4. Receives copy of duly accomplished Change of Information form

Signs and issues copy of duly accomplished Change of Information form

1 min Accomplished Change of Information form

Registrar /Staff

TOTAL RESPONSE TIME

11 min & 30 sec

IX. ISSUANCE OF STUDENT EVALUATION


REQUIREMENT/ FORM




Interviews client 1 min Registrar /Staff

2. Secures clearance form for completion

- Issues clearance form - Checks, verifies & evaluates deficiencies as to documents submitted, grade posted & academic status of student

15 min - Curriculum - Enrolment - Grade sheets - Completion forms

Registrar /Staff

3. Submits Completion form/clearance/OR

- Receives duly accomplished clearance - Updates/encodes completion of deficiencies - Prepares evaluation form

5 min

P30.00

Registrar /Staff

4. Receives Evaluation form

-Signs, records & releases evaluation form

1 min Evaluation form Registrar /Staff

TOTAL RESPONSE TIME

22 min

X. RELEASE OF SCHOOL CREDENTIALS

1. Transfer Credentials/Honorable Dismissal


REQUIREMENT/ FORM





2. Secures clearance form & complies with required document, if any

- Locates & evaluates the student individual record as to grades posted - Checks & prepares F-137A/OTR which are part of the admission requirement -Notifies student as to his deficiencies or lacking requirements

10 min

- Clearance form - Request form - Grade sheets - Completion forms - Certification & Honorable Dismissal

P20.00 P30.00

Registrar /Staff

3. Submits duly accomplished clearance, Receipts, GM Certificate issued by the Guidance Counselor & other document required

- Verifies document submitted

2 min

OR Completion form

Registrar /Staff

4. Waits for the issuance of transfer credential

-Prepares transfer credential accompanied by a certification of grades

5 min

Certification of Grades

P30.00 Registrar /Staff

5. Receives duly accomplished transfer credential (Hon. Dismissal)

- Signs, records & issues transfer credentials & certification of grades

2 min

Registrar /Staff

TOTAL RESPONSE TIME

20 min

2. Diploma/Certificate


REQUIREMENT/ FORM





2. Presents receipt of payment, school ID or other identification cards

- Verifies receipts of payment, student information & clearance submitted on student’s jacket

2 min

- Student clearance - OR

(prevailing fee applied upon)

Registrar /Staff

3. Receives diploma/certificate

- Signs & releases diploma/certificate

1 min

- Authorization letter, valid ID in case of proxy

Registrar /Staff

TOTAL RESPONSE TIME

4 min

XI. ISSUANCE OF CERTIFICATION, AUTHENTICATION VERIFICATION (CAV)


REQUIREMENT/ FORM



1.Fill out client’s Request for Documents

- Verifies request - interviews client

30 sec

Registrar /Staff

2. Presents OR, original & photocopy of document to be authenticated - Acts on written/mailed request

- Receives document presented - verifies & countercheck payment made to that of requested no. of copies -Checks and verifies authenticity of document submitted - Authenticates document

15 sec

15 sec

2 min

3 min

- original & photocopies of diploma & OTR’s

Registrar /Staff

3. Waits for release of requested document

Prepares & signs endorsement letter accompanied by the authenticated documents

6 min

P80.00 P30.00 P30.00/doc

Registrar /Staff

4. Receives requested documents

Records & releases requested document

3 min

Registrar /Staff

TOTAL RESPONSE TIME

15 min

Date: July 27, 2017



Diffun, Quirino

LIBRARY

I. Procedure in the Signing of Clearance

STEPS/PROCESS REQUIREMENT/ FORM



DURATION

A. With Accountability 1. Log-in as user 2. Librarian will check the record in the data base 3.Click the name and the book to know the amount to be paid 4. The student will pay the amount and sign the collection record. 5.Sign clearance University I.D. B. No. Accountability 1. The Librarian will check the record in the data base 2. Sign the Clearance

30 sec. 30 sec. 5 sec. 10 sec. 5 sec. 30 sec. 5 sec.

Librarian/Staff

TOTAL RESPONSE TIME 1 min. & 55 sec.

II. Procedures During Enrolment




DURATION

A. New Student 1.The student will present properly filled up enrolment fand assessment form to the Circulation Officer. 2.Enter needed data to the QSU LUMS. 3.Save then proceed to validation. 4.Sign enrolment form

1 min. 2 min 30 sec. 30 sec

Librarian/Staff

TOTAL RESPONSE TIME 4 min.

B.Old Student 1.the student will present properly filled up enrollment and assessment forms to the Circulation Officer. 2.Revalidate Students’ information found in the “Master listof the LUMS”. Course, Year and Academic Year. 3. Save/Sign students enrolment form

30 sec. 1 min. 20 sec.

Librarian/Staff


III. A. Procedures Borrowing Books




DURATION

1. Log-in as user to the LUMS 2. locate the desired books from the shelves. 3.If the book is not available , ask assistance from the CO. 4.Check the data base and the shelves or suggest possible substitute. 5.if the book is in the shelf. , bring the borrowed book/s to the circulation officer. 6.Enter the name of the borrower and the accession

10 sec. 1.min &30 sec. 1 min. 1 min. 20 sec. 15 sec

Librarian/Staff

number in the data base. 7.Issue the book/s to the borrower.

15 sec.

TOTAL RESPONSE TIME 4 min.& 30 sec.

III. B. Procedures Returning Books




DURATION

1. . Log-in as user to the LUMS 2. Bring the borrowed book to the Circulation officer (CO). 3.the CO search for the borrower ‘s record from the data base . 4. Overdue? 5.Pay corresponding amount to the CO. 6.The CO check the amount in the data base then paid and sign at the collection book. 7.Click “Return” from data base.

10 sec 15 sec. 20 sec. 10sec. 20 sec. 30 sec. 15 sec

Librarian/Staff

TOTAL RESPONSE TIME 2 min.

ID PROCESSING I. NEW STUDENT I.D PROCESS




DURATION

A. New Student I.D 1. Student Log-in to the E-library 2. Present assessment form. 3.Log-in to the I.D process. 4. Receives assessment form.

15 sec. 5 sec. 10 sec. 5 sec

Library Staff

5. Fill up registration form for student I.D. 6 .I.D Process/Print 7. Sign Asessment Form (SCHOOL I.D), Issue University I.D.

1 min & 10 sec. 3 min. & 45.sec. 5 sec 10 sec.

TOTAL RESPONSE TIME 4 min. & 45` sec.

II. REPRINT / RENEWAL OF I.D




DURATION

B. Reprint/ Renewal of I.D 1. E-Libray Student Log-in 2. Present a.Receipt (OR) b.Student Renewal Slip 3.Log-in to the I.D process. 4. Receive OR and renewal slip. 5. Process a.Update record/student info. I.D Picture/Signature 6.Print 7. Issue University I.D

15 sec. 5 sec. 10 sec. 5 sec 1 min. & 30 sec. 55 sec. 10 sec.

I.D P100/ LACE P100

Library Staff


P200

III. FACULTY AND STAFF




DURATION

1. Log-in to the I.D Process 2. Fill up Information form 3.Process 4.Print 5.Issue Faculty and Staff I.D

20 sec. 1min 4 min. 55sec. 5 sec.

Library Staff

TOTAL RESPONSE TIME 6 min. & 20 sec.



Diffun, Quirino

OFFICE OF THE UNIVERSITY CASHIER

SERVICE STANDARD: Collection of fees and other receivables and issuance of Official Receipts


PERSON RESPONSIBLE


DURATION

1. Present Basis for payment

Receives document and verifies account

2 minutes Assessment Form/ School ID / Gate Pass

Josefina G. Luis

2. Pays Receives payment & Issues Official Receipts

2 minutes Josefina G. Luis

3. Receives Official receipts

Updates Records

2 minutes Josefina G. Luis

frontline services CITIZEN’S CHARTER

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