FIT5088_lecture1
Transcript of FIT5088_lecture1
FIT5088Information and knowledge management systems
Professor Frada BursteinIntroduction: information and knowledge management in a
"document world"Week 1, semester 1, 2014
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Who will teach you FIT5088 Lecturer/tutor: Frada Burstein Teaching Assistant: Keith De La Rue Tutors: Keith De La Rue and Danny Ardianto Lecture: Tuesday, 12:00am, 2 hr, Room H1.25; Tutorial 1: Tuesday 2.30pm, 1.5hrs, Room B3.52 Tutorial 2: Wednesday 10am, 1.5hrs, Room B3.52 Office: Room H7.61 Email: [email protected] Contact: (1) at the lecture and after (2) by email (24 hour turnaround) Consultation times: After class or by appointment
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Unit organisation 2 hour lecture each week
Slides and handouts provided through Moodle site (http://moodle.vle.monash.edu/)
Recording available on MULO all comments/ questions to be sent through Moodle
Forum 1.5 hour tutorial – readings to be done in preparation
Follow on discussion forum for OCL students to participate
Reading Material no text book, but a list of recommended books available from the
library as well as a Reading List
See your unit guide for more details3Semester 1, 2014
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Unit’s Aim and Objective Aim
to build a basic understanding of IKMS through a range of techniques and technologies for utilizing personal and organisational knowledge to achieve organizational effectiveness and efficiency
Objectiveto understand the issues involved in implementing IKM system in an organisation
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Assessment Assignment 1 – 20% [includes 5% short presentation]
Report: IKM technology solution evaluation in a context
Assignment 2 - 20% Research on IKMS issue in a Wiki form (+ 5% reflection)
Exam 50% (3 hours) Active participation - 10%
On campus and students are expected to attend and participate in the lectures and tutorials [participation assessment tasks on Moodle]
Off campus students will be assessed based on their contribution to the forum
Some exercises will be also given as part of the practical work Peer-review component included for on-campus students Quality, not quantity of participation will be rewarded
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Generic Assessment criteria Developing research and presentation skills
Use of citations Dealing with plagiarism [intentional and unintentional]Opportunity to convert your work into research
publications Developing evaluation of analytical skills Practical skills through accessing some
technological solutions Exam – an assessment of your ability to apply some
concepts from the course
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Model of teaching/learning
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Model of teaching/learning
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Is the unit practical?
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Before we continue….
Learning is a “two way street”
IKMS technology is growing as we speak You are welcome to bring some other examples of
technologies you are curious about
Questions?
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Welcome to class activity How much knowledge can you acquire in 15 minutes?
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Exchange information using coloured sheets:1. Use pink for your first exchange
2. White for your second exchange
3. Report on the process and amount of “knowledge collected”
Is this an information and knowledge management system?
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Why is information and knowledge management an issue
CSC consulting: “… Society's decision to abandon industrial age office structures and rely on computers to remove the physical aspects of Information Management means we need to do the work up-front, by designing systems that are smarter”
http://www.csc.com/au/ds/28273/33150-information_management_putting_it_in_perspective
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Deloitte’s Technology, Media & Telecommunications Predictions 2013 “Record numbers of smart phones and tablet computers
are likely to be purchased, and more computers of all descriptions are likely to be bought”.
“It takes two to tablet: the rise of the multi-tablet owner”
“Billions and billions: big data becomes a big deal”
“Hard times for the hard disk: solid state storage surges”
http://www.deloitte.com/view/en_CA/ca/industries/tmt/tmt-predictions-2013/index.htm
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Four critically important technology“ICT executives stand at the most interesting- and risky-
portion of four critically important technology learning curves:
Big Data Social media Mobility The cloud
May, T (2012) Four Learning curves that may jostle your 2012 agenda, Information Age, Jan/Feb, 2012
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New Internet Inhabitants
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Does your company need a Facebookpage?
How do you know? National Archives of
Australia has it!
Who is the next?
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Who needs desktops?
Live Desktop “Your Windows PC on the
web …”
Windows PC Selector http://www.microsoft.com/uk/
wave/hardware-pcaccs.aspx
For easy sync , share, and access files and programs on the move
https://www.mesh.com/welcome/
Microsoft Live Mesh
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It is all in the Cloud … Virtualisation in the world of ICT
Is it about cost saving? Is it about new opportunities?
Have you seen: http://www.data.gov? What about security and privacy? Intellectual property becomes a very “interesting”
issue to consider However….
Who has the capacity to address the demands of data storage and computational demand of new science –it is all “in the cloud”
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What is Information and Knowledge Is it what Google brings for us? Google Knowledge Graph
http://www.google.com.au/insidesearch/features/search/knowledge.html
…and why Big Data opportunity can NOT be realised without proper information and knowledge management
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Evolution of the network technology
http://novaspivack.typepad.com/nova_spivacks_weblog/2007/02/web_30_roundup_.html
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Want to find a “True knowledge”
http://www.evi.com/q
http://www.ask.com/
Do these systems provide
knowledge? …
or just information?
Does it matter?
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Knowledge Management SystemsSystems that can:
1. create knowledge;2. store/capture, formalise and preserve
knowledge;3. organize and distribute knowledge;4. apply and utilize knowledge
Traditional IS did not explicitly aim at supporting all these functions (2 and 3 are most commonly expected) – what was missing?
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Main aim of IKM Technology … “provide the right information to the
right person in the right time” in order to support their knowledge work
Is it achievable? What is the role of technology in achieving
this aim?
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Australian Outlook on KM
Location of Knowledge Needed
Inside the Organisation
69.81%
Outside the Organisation
30.19%
Involvement Stage w ith KM
0 5 10 15 20 25
Curious / exploring
Seriously exploring
Currently implementing KMImplemented more than one KM
initiative
KM operates organisation w ide
Blank
Respondents (%)
Percent
The Number of Companies Uninvolved vs Involved with Formal Strategies to Manage Knowledge
0 10 20 30 40 50 60 70
Involved
Uninvolved
No of Companies Count
Knowledge Management Definition
0.0 20.0 40.0 60.0 80.0 100.0
Technological concept
Business focused approach
No visible processes
Documents & databases
Blank
Def
initi
on
Respondents (%)
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Questions to address in this unit:
Can we manage knowledge, or just data? Or just information? Or just documents? Or records?
Are we dealing with “just” documents? Where do you get Data, Information and Knowledge
to perform your task? How do you know it is there? What if it is not there? Review examples of technologies that can be used for
these purposes
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Case study “Organisation X”Large - 3,800+ research staff, 3,600+
postgrad research studentsDistributed – 6 Victorian campuses +
Malaysia and South AfricaDiverse – 10 faculties, many disciplinesResearch intensive - $221 million in
externally funded research income in 2009
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Unit Organisation FIT5088
Technology and systems –week 1 and 2
IKMS Strategy – week 11
IKMS Infrastructure analysis and design – weeks 3 to 5
IKMS Processes – week 6 to 10
Mon
ash
Cas
e st
udy
Create/Store – w6
Store/Organise – w7
Store/Distribute– w 8
Learn/Apply– w10
Share/Learn – w9
organisation– w4
people– w3
architecture– w5
Development and implementation of sustainable IKM strategy
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What did we learn in lecture 1 More about document world What is important to capture and why – data,
information, knowledge, documents How some new information systems attempt to
provide more than just information What are the possibilities of new information
services and how to take a full advantage of this Anything else? Interesting video: Is KM dead? Interview with Larry Prusak and Dave
Snowden http://www.blip.tv/file/104898129Semester 1, 2014
Be a good Information and knowledge manager today
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Free, easy-to-use tools to help you collect, organize, cite, and share your resources.