Findability Day 2015 Mattias Ellison - Findwise - Enterprise Search and findability survey 2015
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Transcript of Findability Day 2015 Mattias Ellison - Findwise - Enterprise Search and findability survey 2015
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Mattias Ellison - Findwise
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© Findwise 2015-10-01
ENTERPRISE SEARCH AND FINDABILITY SURVEY 2015
Results presented at Findability Day, Gothenburg
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Download the report: http://www.findwise.com/findabilitysurvey2015
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How mature is your organisation?
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Some organisations have not yet started
25% considered immature
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Technology investments expectations for the next three years
Aggregating content is a natural first step
To increase To decrease
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Aggregating content repositories lower the obstacles:
Positive effects from technology investments
Search process takes too long -56%Poor search functionality
-52%Separated search applications
-44%Don’t know where to look
-33%
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Users are still not satisfied
36%
Dissatisfied users
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Not enough investment in staff
Dissatisfied users
3 FTEs or more in team
2 FTEs or less in team
No team
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Decreasing efforts in analysing and acting on user behaviour:
Lacking a holistic approach
2015 47%
2012 59%
Search Analytics
2015 50%
2012 59%User Feedback
Process
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Limited engagement in information management activities:
Lacking a holistic approach
No content life-cycle process 49%No metadata standard
46%No taxonomies 39%
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Staff/team investments expectations for the next three years
Staff investments is increasing
To increase To decrease
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New success factors related to staff investments
Aggregating content repositories +48%Involving business stakeholders
+20%
Cross-organisational Search Responsible
Information Quality Responsible
Metadata standard+19%
Taxonomy +17%
Content life-cycle Mgm Process+13%
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Strategy trend is still strong
47%
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Some organisations are doing it right
15% considered
mature
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Improved ability to find information
23%
5%
Very easyVery difficult
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Increased satisfaction with search
32%
7%
Very satisfiedVery dissatisfied
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Findability Maturity Model