Facilitating Change Vital Applied Psychology

PresenterHasser Graham

Example of a Vital Action

Dr Simon Moss (Monash University) has compiled evidence that:

– When we actively enhance our skills to improve ourselves, we are more likely to be resilient and credible in the workplace.

Count the number of Passes the white shirts team makes? We will be testing your accuracy?

So we get a negative hallucination when we focus strongly on what we want! Safety consultants use it for reverse reason a therapist may use!

Implications positive Psychology!

Focus OPTIMISTIC?

This will pass….short term

It’s specific

And it’s not personal

When we are in a situation where behaviour change is being suggested, the best of

the best consultants know that people are asking themselves only two questions.

What are those two Questions?

THE SECRETS TO INFLUENCING CLIENTS TO Change

You need to help clients answer YES to only two questions:

1. Is it WORTH IT? If not, why waste the effort?

Can I do this? If not, why try?

Source: Influencer the Power to Change Anything: Insights from social psychology.

CHANGE

Social Psychology has found

that we are all more motivated

by what we stand to lose

than by what we stand to gain.

CHANGE

The pain of change has got tobe less than the pain of

staying the same.

(M. Scott Peck, John Powell)

Create the Right Therapy Context for

Change

In any teaching , coaching or clinical situation be creative.

How you will achieve behaviour or symptom change is by creative answers to the key questions: How to make the pain of not changing behaviour or symptom more painful than changing it?

How changing it will bring measurable and immediate pleasure

Play Bargh vid or explain

01 him was worried she always 02 from are Florida oranges temperature 03 ball the throw toss silently

04 shoe give replace old the05 he observes occasionally people watches06 Be will sweat lonely they07 sky the seamless gray is 08 should now withdraw forgetful we09 us bingo sing play let10 sunlight makes temperature wrinkle raisins

01 him was worried she always 02 from are florida oranges temperature

03 ball the throw toss silently04 shoe give replace old the05 he observes occasionally people watches06 Be will sweat lonely they07 sky the seamless gray is 08 should now withdraw forgetful we09 us bingo sing play let10 sunlight makes temperature wrinkle raisins

You will walk slower John Bargh New York University

POSITIVE PRIMING

In a study conducted by two Dutch researchers they placed two equal groups of equivalent ability students in a standard Quiz against each other.

One group scored 13% better.How? Simply by being asked to associate and to think about…..

What would it be like to be a Professor? Acknowledge (write down) everything that comes to mind.

We are more likely to make it happen when we are in the right state to make

it happen

Series of studies showing rudeness and aggression can be primed so to politeness!

Subliminal video

IAT Home

It is well known that

people don't always 'speak their minds', and it is suspected that people don't always 'know their own minds. Understanding such divergences is important to scientific psychology.This web site presents a method that demonstrates the conscious-unconscious divergences much more convincingly than has been possible with previous methods.

Bike example

httphttps://implicit.harvard.edu/s://implicit.harvard.edu/This new method is called the Implicit Association Test, or IAT for short. Looks at Over 90 areas including for examples unconscious prejudice around Race, Gender, sexual orientation, religions, etc etc

https://implicit.harvard.edu/

KEY 3 To Managing ChangeIn situations ofinstability, or change,or ambiguity,communicationbecomes even moreimportant.

WHAT DOES THIS MEAN TO YOU?

Communication

Memory limit

PREDICTABLE

“The boy the girl the man saw met slept.”

Graeme Halford

Notice the difficulty of not using everyday language:It’s not grammatically wrongThe aggregate amount of information is smallThe difficulty - requires processing of too much information in parallel.

“

The boy that the girl that the man saw met slept”

The boy slept

The girl met (the boy); and

The man saw the girl

Processing Capacity Defined by Relational Complexity: Implications for Comparative, Developmental, and Cognitive Psychology

Graeme HalfordDepartment of PsychologyUniversity of Queensland4072 AUSTRALIAgsh@psy.uq.oz.au

“

The boy that the girl that the man saw met slept”

The boy slept

The girl met (the boy); and

The man saw the girl

THE ‘CARE’ MODEL

FOR

C A R E

YOUR CLIENTS

THE CARE MODEL

RIGHT TO KNOW

CONNECT

To clarify client expectations

To qualify clients

Both direct and indirect questions

Remember to state back to the client a summary of their expectations

If you can’t meet expectations be upfront

Respect the client has a right to know

Allow the client to feel considered

Enable the client to fully express

Ask, any other questions

EXPLAIN

ASK QUESTIONS

Explain the process clearly

What you intend to do

Who will contact who and by when

What will happen next

What needs to be done

By building rapport: Friendly introductions Smile Make eye contact Mirror behaviour Use open body

language Loving tone Prime with positive

words Listen from the clients

point of view

If breakdown in communication happens The way forward is go back to ‘C’ AND ‘A’

Don’t move until you have ‘C’

• RECIPROCATION• COMMITMENT & CONSISTENCY• SOCIAL PROOF• LIKING• AUTHORITY• SCARCITY

• SOCIAL PROOF• LIKING• RECIPROCATION• AUTHORITY• SCARCITY• COMMITMENT &

CONSISTENCY

SIX PRINCIPLES OF INFLUENCERobert B.Cialdini

• REPAY FAVOURS OR THE LAW OF RECIPROCATION

• Give concession-follow larger request with smaller request - results in other party feeling responsible for and satisfied with result.

SIX PRINCIPLES OF INFLUENCE

4 Elements of all Successful therapy(Torrey)

Shared World ViewExpectancy FactorTherapist (genuine, acceptance)

Necessary Healing Ritual

Important is extent to which someone is able to influence their partner's opinion and whether a positive statement from one person produces a positive or negative response from their spouse.

What do you think the thin slice that predicts relationship breakdown better than 8o % on just three minutes of watching video?

THE ANSWER

Gottman was able to predict with - over 80% accuracy - the future divorces of multiple couples he and his team observed. Predictions were based on subtle body language cues that suggested contemptuous feeling (such as dismissive eye-rolling).

Analysis of malpractice lawsuits show that there are highly skilled doctors who get sued a lot and doctors who make lots of mistakes and never get sued.

What predicted whether aDoctor will get sued? for education?

It came down to…………..

How they talked to their patients through………….

Tone of Voice

Less dominant and more concerned

Medical Researcher Wendy Levinson found studying hundreds of conversations between doctors and Patients

Never sued doctors 3min longer 18.3 minutes verses 15 minutes Orienting comments: First I will do ‘x’ then we

will do ‘y’ Left time for questions Actively listened Laughed and smiled Not any better clinically or more

knowledgeable

INTRODUCING THE ‘CARE’ MODEL

WHY DOES IT WORK?Because it has the potential to meet the six humans needs in clients: Significance (customer always right) Love and connection (rapport) Certainty (security) Uncertainty (options, choices) Growth (priming their travel experience) Contribution (Universalism)